This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

BUYER BEWARE Horrible workmanship too high of pricing- had to frame the project 2'x, workers were…read moreno show constantly,one worker was relative who was a landscaper terrible atitude kicked my patio door. Made sure he never came back. Workmanship horrible, owners tells you can use more of "brown" fieldstone instead workers used more gray. Workers did not listen to customer. Never cleaned up, so I could my kitchen. Bricks crooked, mantel crooked on one of the sides, when pointing to owner "he said floor wasnt even"ordered incorrect insert logs,the grout or should a say cement is crumbling at the bases/hearth. The other side of FP with a new mantel was taken down 2'xs because of excessive gaps. One worker had to be on one side working and couldnt "touch" the other side of FP of a worker who never showed up.Owner is a "smooth" talker- increased pricing didnt change invoice. Then when it was time to light up the FP, it didn't work! One guy couldnt figure out the problem, then owner came out several times and finally took part of FP apart, found that they didnt build it correctly, workerss forgot to install a baffle inside the exhaust. They never pulled permits with city, remove a gas shut off valve, when house was built, said we didnt need it anymore. What! It took over 3 months to complet the project, neighbors even ask why took so long!

Shores came highly recommended to me and they did not disappoint. They were professional and…read moreresponsive every step of the process. On the day they installed my fireplace it was terrible snowy weather and they laid out tarps through the house where they were working, trenched the lines outside and were very clean and organized. The team was talkative and nice too, explaining what they were doing on the install. Their crew even shoveled my entire driveway to bring everything in and out with the old but the cherry on top was that they shoveled my sidewalk. They took their time, did a fantastic job and I am loving my new fireplace insert! Highly recommend Shores Fireplace and BBQ!

I have nothing but praise for this company. I'm moving this week and my fireplace stopped working,…read morethe buyer for my condo required it to be in working condition so I set about trying to find a place to call. A neighbor recommended this place, I called today and they were able to fit me in today as well. Mike showed up and was able to diagnose the problem, clean the fireplace and fix the problem, and was in and out of my house within an hour. The cost was $400, when I called on the phone they said costs usually started at $200, but this was fine by me because I believe he had to replace a part and do a bit more work to get the fireplace to work. They do take credit cards and there are no fees to use one, also. Based on this experience I would absolutely use Ace Fireplace again if I was having fireplace issues.

Great work at a great price! They will come as many times as…read moreneeded to make it exactly how you want it!

they were late to installation without calling. they never called to follow up with the rest of the…read moreinstallation. After I called and left a message they never called me back. So I went to the store to talk to them but they lost all the information about my installation order. They don't own up to their mistakes and when I was leaving the owner asked me, "are you just wasting my time?" Funny, but there was another unhappy customer there while I was. Don't use these guys.

1/22/2025 Mark and two gentlemen arrived on time to install our ventless gas logs in our fireplace…read more The guys put drop cloths over our newly tiled floors, brought in their tools and the accessories and began work. They used a 3' long drill bit to bore a hole thru two block walls and natural stone lining our fireplace built in 1958. They simply don't build fireplaces like this nowadays. Since we didn't have a mantle we chose a 60" long concrete mantle that went with the design of our home. They ran the gas line and assembled the burner, logs and decorative rock. Afterwards they showed us how to operate the remote w/a thermostat and also showed us how to operate the system manually. These guys were friendly, professional and pleasant to visit with. They tidied up and were off to their next job. The process started at 8:10am and finished around 10ish. I would recommend you give them a call if you are interested in ventless gas logs. We are happy with the service and sitting next to the additional heat gazing at the fire is nice and cozy on this cold January day.

Total ripoff on a gas fireplace cleaning. Scheduled for 11/14/25 1pm but the tech was 30 mins late…read morestill on the earlier appointment. Rescheduled for 11/22/25 11am and he arrived on time but then he cleaned only the glass, about 6" of the interior sides then said he was afraid to clean any more out of fear the paint would come off. Replaced the batteries in the receiver. I asked if he was going to check the flame holes and he said "yep the flame is coming out." $150. I spent the next 30 minutes cleaning the interior walls and the outside facia over the opening no problem. Fireplace is 7 years old. No clue if any of the flame holes are clogged. I'd give a 0 if possible.

extremely rude, not helpful makes no sense why they have a store because they won't sell you…read moreanything besides a brand new fireplace that they try to overcharge you for.

Jene is probably the worst sales man we had to deal with…read more Very rude and with attitude. Will not go back.

Great customer service! Awesome choices! I will be returning for more summer items! Bought our…read morecottage sectional there!

When we were in the market for a fireplace insert, we went with This is it Shop's House of Fire…read more They were very knowledgeable and steered us to the best choice for our home. They delivered and installed the insert without a hitch and instructed us on how to care and maintain the unit. We can't say enough about this company. They obviously take pride in their products and the services they provide.

If I could leave zero stars, I would. I rarely leave reviews, but this interaction was bad that I…read morefelt compelled to share it. I stopped into the store during my break to ask questions about a fireplace. The girl at the front desk was very kind and did her best to help, but no one was available in person, so she called Darin for assistance. Once Darin found out that I already had a contractor who had run my gas line, his tone immediately changed. He became dismissive, rude, and flat-out disrespectful. Very unpleasant place and lack of professionalism. I'm genuinely surprised this business continues to operate with customer service like this.