Mario helped me out at the airport/Sixt car rental when I got here and gave me all the information…read moreI needed. 10/10 very helpful, and I'll highly recommend.

DO NOT GO TO SIXT Rental!!! On a trip to Miami In Dec of…read more2025 I got a rental car at the airport from SIXT. It was a nice car, a Jeep Grand Cherokee. Had a nice visit, at the end of my trip I returned the car at the airport and flew home. A MONTH later I get a bill for more than $500 for damage!! There had been absolutely no incident with this car, nothing, no contact with any object or vehicle. I was shocked. Then I looked at the photo they sent. I am including it. The photo was poor quality and what they're calling a scratch actually looks like a shadow on the rear view mirror. I'm also including a photo I took for comparison of the car in the driveway of the place where we were staying. I am fighting this because it is nothing but a scam. Nothing happened to this car while it was in my possession. If you're thinking of using SIXT save yourself some grief and use a well known agency with a reputation to protect, definitely not SIXT!

I loved the fast & friendly experience I had with all the personnel! They even upgraded my vehicle…read morefor free!! Loved the big variety & they all speak Spanish!!

I have never had any issues with Enterprise outside of this location. I sucked up 2 prior issues…read morebut this one I could not and will not. I reserved a vehicle for a total of $463.18. Upon arriving at the rental branch, the location prioritized multiple local Hyundai dealership clients ahead of me. Due to this delay, the location ran out of the specific vehicle class I had reserved. The branch upgraded my vehicle to an available model but forced me to sign a new, unauthorized contract totaling $570.18. I immediately contacted the Enterprise corporate customer service line. The representative explicitly stated that charging a higher rate for a forced upgrade was against corporate policy. To resolve this, the representative promised to honor my original rate of $463.18 and applied an additional $100.00 inconvenience credit, establishing a new, final contract total of $363.18. I was promised a confirmation email by that Saturday. The promised email never arrived. I called daily for updates, and though they continually confirmed that my case had been escalated and would be handled accordingly, it appears it was not. Upon returning the vehicle, the branch employee only applied the $100.00 credit to the inflated $570.18 rate (reducing it to $470.18). The branch completely failed to apply the primary corporate rate adjustment back down to my original $463.18 starting point. The branch is now confusing the inconvenience credit with the actual price correction. Due to Enterprise's refusal to fix the billing discrepancy, I opened a dispute with American Express. AmEx investigated, mitigated the rate based on my evidence, and paid Enterprise the correct agreed-upon amount. Enterprise is now ignoring their own phone records and aggressively threatening to send me to a third-party collection agency for an alleged outstanding balance of $124.18. I have repeatedly requested that Enterprise pull and review the recorded customer service phone calls from my daily inquiries, which will completely substantiate this sequence of events and the agreed-upon $363.18 final price. Enterprise has refused to audit these calls and continues to demand unearned funds. I believe it all falls back to one very cocky desk agent who believes that she supersedes corporate and refuses to allow the due process of the escalation. I returned back to Enterprise because I finally have my company back in the black, but I will go back to utilizing TURO!

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

Although it has a beautiful exposed steel structure roof, this place is the definition of Frankie…read moreL's " form followed function, although even that could be better. It's essentially a warehouse to rent cars. The lower three floors are just parking decks for various agencies and the fourth floor is the customer service space where you go and sign the paperwork after either a) pre-registering online or b) landing in our beautiful city at the airport about a mile away. Even a little kiosk to get a cafecito while waiting in line and being subjected to the sales pushes to add extra insurance and their on screen services would make this car rental venue a lot better. I recently came here because I had to rent a car for a work road trip to the other side of Florida. Besides the fact that the rental fee worked out cheaper than expensing miles, I would rather not put those miles on my "Tiffany". Specifically, I rented with Avis since again they were the most expense report/accounting department friendly for the term I was renting. The clerk at the front desk when I went to register, when I went to sign was actually pretty friendly and helpful with the documentation and explaining the different fees that rental companies try to upsell you. To his credit, he did not give too hard a sell. Now here's why it's three stars: One of the escalators to go down to the garage floors was out of service. The bathroom could've also been a little cleaner. Then, when I get to the area where Avis had the rentals, the first car they selected for me had a bunch of little dents and a loose bumper. Yes and a word of advice, make sure to document your car before getting it. The next vehicle which I was assured was brand new, had markings on the body and a notation that it had a flat tire. Why they have vehicles like this in the rental line is beyond me. I finally ended up with a hybrid Camry. To its credit, although with the usual haunting quiet of electric vehicles, was actually pretty decent had enough power, and I was able to crank up my music on the drive across I75. Upon returning it full of gas, the employee at the return line shall we say was a little less than courteous.

Great concept! Every airline should adopt this concept…read more All rental car agencies at 1 spot, on the airport property. Great signage, open area, and car rental options. I love this! Thank you Miami International Airport.

Alamo Ren a Car en el Aeropuerto de Santo Domingo es lo mejor, te tratan como familia y no como…read morecliente. El Sr Angel Mercado es una de esas personas que te hacen sentir super diferente a los demas. Los recomiendo 100% .

First of all, they didnt have the car i reserved. I reserved for a jeep wrangler, because i was…read moregoing to the back. They didnt even give me a choice in what my other options were, they just gave me a genesis. Decent car but not at all what i reserved for. I tell them the way they can rectify the situation is to comp me for the gas on the rental, not only do they refuse but the customer service rep hangs up on me. Worst service I've EVER gotten, and i can't wait to talk to corporate. Will NEVER give my business to alamo AGAIN, and i will alert the masses what kind of people work here.

Great car and excellent service!!…read more We didn't have a prior booking, but walk-ins are welcome here -- unlike some smaller chains where you end up waiting 20-30 minutes just to get a car. Everything was done in about 10 minutes! They didn't try to upsell insurance or pressure us with scare tactics, and the same goes for the transponder. We used our own insurance and transponder without any issues -- no pushback at all. We got a ReadyLine car with only 10 miles on it -- amazing! For the full 5 days, everything was smooth and hassle-free. Pickup and return were super easy. Exit: just scan your QR code and go and Return: park in ReadyLine, leave the car, and you're done No old-school inspection delays or waiting around. Would use them again for my need!

PBI location:…read more Fastbreak desk not staffed. No sense of urgency by the staff who are constantly wandering off.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

The checkout and check in process was fine. However, I accidentally left one of my bags in the…read moretrunk of the vehicle when dropping the car off. I have emailed multiple times and have gotten no response , tried to call the rental company directly and cannot speak to someone in the Miami airport office . Every call goes to the automated system. Trying to speak to somebody directly is impossible.

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

Over an hour in line to wait for the car I reserved, then when I get to the counter the price of…read morethe car I reserved swells up to double because they don't show you the real cost up front. Plus, there's some law where you get charged an extra $10/day if you go through a toll costing a few cents even once? Another "surprise!" at the counter. Listen, there's a reason Turo.com exists. Learn Turo, use Turo and don't get scammed by legacy rental operations like Hertz.

Our experience at this Hertz location was absolutely ridiculous…read more We waited in line for over an hour only to be told that there were no more cars available for the evening even though we had a prepaid reservation. There were several other people there in the same situation. It was 11:00 at night and the clerk yelled at us all to go get a cab and come back tomorrow. It was absolutely ridiculous. Who was going to be paying for the cab? What if we needed to drive quite far from the location as many of the customers did? This was insane. After this announcement, chaos ensued with many customers trying to find other employees directly at the cars who could help them find a car, any car to rent that evening. Some were lucky and some were not. Needless to say, we will never be using Hertz again. What an absolutely terrible company!

The people were rude. Don't take debit card even though we used a debit to order the car.read more

Mex Car Rental is not at the airport. After a car accident prevented the shuttle from getting to…read morethe airport (we waited 45 minutes), we had to pay for an Uber to get to their office. There were lots of hidden fees not disclosed at the time we made our reservation. After having the car for a week, they charged us $53 to vacuum the car when we returned it. We will not be using this company again.