Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

Driver and assistant were very nice polite and friendly. They didn't just talk about the places and…read moreareas but gave us tips to make a more pleasant trip experience They were no kidding when they said will take us to enjoy the best mojitos The Mojitos were Super Duper.

Truly disappointing!!! Very rude person now and truly a scam!!!!…read more Prior to booking this excursion, I read everything included. It gave an overview that states maximum time in Miami with a city tour double Dekker bus, travel with ease between Miami neighborhoods and see Little Havana, Coconut Grove, Coral Gables, and more. That alone attracted me to this tour under the what to expect it, says Miami Beach Miami, Brickell, City center, Lincoln Rd., Little Havana, Coconut Grove, Coral Gables, and the Vizcaya Museum and Gardens. Once I booked it as well as in the description under meeting and pick up, it gave an address of 305 Lincoln Rd. this address is a building that has a sign that indicates they're under construction with no construction going on in a looked like a perfectly set up establishment just missing chairs for the clients to sit. Also, it says the endpoint of the activity ends back at the meeting point this here was clearly a lie as our endpoint did not take us back to the meeting point and I was forced to take an Uber back to my hotel. When I arrive to the new address which was 385 Lincoln Rd. it was a limited small called the luggage office and booking tours with several employees who barely spoke English and were very rude when I asked for details of the tour. Once we arrived at 305 Lincoln Road. There were several signs indicating to call in number if you had an appointment contacted the number and the Lady indicated there was a driver with a shuttle in a that would bring us over. The two gentlemen in the shirts of your travel company told me I needed to walk over there and left and the shuttle bus. She had to send those gentlemen back over to pick us up. Once on the shuttle, they are signs posted that tips are a must stating five dollars is appreciated. Why would I tip when you provided horrible customer service in the first place? Once we arrive to the starting point , there was no indication on what bus to take as two buses showed up, and each tour was given a sticker color-coded to what they were taking. The tour did not follow what was expected as offered the tour went over to the design district, the. Wynhood, Little Havana, through a small two block radius of downtown, and stopped at Bayside. Length of tour was 2 hours approximately, once we arrived at Bayside, I asked why the bus was not Raleigh us back to start point as indicated and the rude tour guide started speaking Spanish and walked off. THIS WAS THE WORST EXPERIENCE AND I WOULD NEVER USE THOSE CORRUPT CROOKS AGAIN. I'm going to reach out to the BBB as well!!!

Fun way to see the area! Our captain, Peter and tour guide(forgot her name) made the excursion…read moreenjoyable! Definitely recommend to anyone

Duck tours is a really cool place where you can jump on a moving vehicle and take a short…read moresightseeing trip that ends up in the water without you ever leaving the "ship". Pro Tip: I suggest going to Groupon and getting the Groupon either the city pass or the stand alone tour to save some money. Parking is nearby no cost.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

Horrible experience. Audio didn't work. AC didn't work. Crowded bus. Stopped at 2 stops out of 9…read moreand gave up. One bus driver was being trained as we moved. Customer service wouldn't give a refund. Don't waster your money. Uber or Lyft would be better than this company, and cheaper!

I really enjoyed this tour! The tour starts off by taking a little drive down Washington before…read moreturning into a neighborhood of typical Art Deco houses. Then the tour takes you out over the McArthur causeway to Biscayne bay where most of the tour took place. We sailed close to palm and star island to get a basic view of the fantastic properties owned by the world's rich and famous. After we got back on land we headed back to the original embarkation point and took a nice ride down Ocean Drive. The tour guide had a lot of great recommendations about where to eat! Our tour guide was really great and funny. She told us to call her Sara if we didn't like the tour but now I can't think of her real name! Some of the jokes were a bit corny but it's definitely more of a family tour kind of thing, take the kids. The music was a good level, not too loud like some of the other reviews complained. I really liked sailing around on the water so just that alone was enough for me. The price was really quite excellent as well. We bought our tickets the day of and only paid about $22 a piece!

I called this company three times and left detailed messages. I have never received a phone call…read moreback despite what their outgoing message promises. If they're that bad pre-voyage Customer Service, I can only imagine how terrible this services on the ride itself! I guess some other pirate abducted them and they're unable to conduct business in a professional manner!

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.

Somewhat disappointed. We booked the bus & boat tour combo. Bus did not go to Coconut Grove or…read moreCoral Gables as described. When we got to the Bayside Marketplace we were basically abandoned since we did not want to eat at bus drivers recommendation. When we asked where to meet our boat tour he just waved us off & said "over there" while pointing at the large harbor & marina with many boats. Once we found the boat they said we were not on that boat & sent us back around the harbor to another operator who also refused us. Several of us passengers had similar experience until we demanded to be let on. Very disorganized & no care for the customers.

left us waiting outside for an hour and a half today, there were delays due to the world cup but…read morethey didn't show up or communicate the delay until it was way too late while we and several other groups waited in 95 degrees with small children waiting on the street. the manager did not care at all when I escalated to her. The guide we had before drop off was very nice though

Must book! I think the other two reviews do not do this justice. We were in Miami for a work…read moreconference and contacted Banana Joe and got quick responses. We were picked up at our hotel by our guide Hagn who gave us so much wealth of knowledge about Miami. That in and of itself was worth the money. Plus we got taken to the Everglades Holiday Park and got history on that. We got to watch The Gator Boys Show which was hilarious and also informative. At the end we got to take a picture with a baby gator and Hagn even stopped at the Miami sign to take pictures of us. Hagn was amazing and this tour is welcoming and so informative it made our Miami experience even better. This is also a good tour for German/international tourists! Please consider this review when booking with Banana Joes

Do not book. They advertise multiple pick up sites then change them at the last minute. We had to…read moremiss our tour because we could not get to the new pick up place they told us to go to 20 minutes before we were to be picked up. I did not heed the many other reviews that complained of this same problem!