If you want to get around Miami and save money on ride shares and taxis this is the way to go. With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it. read more

Took the From Miami: Everglades Airboat, Wildlife Show, and Roundtrip Bus tour. This is one of the more affordable options for this activity, with 2 departure points & 2 departure times depending on day, but isn't very well organized. The airboat tour was decent but we were told to listen out for announcements for the animal show & bus departure, which neither of us heard. At least one other group didn't hear the animal show announcement too. There was supposed to be a complimentary professional airboat photo, but ours got lost. No estimated time of departure was given & we didn't see some people on the bus on the way back. The driver didn't seem to do a headcount before leaving. Granted, he did warn us that we would be left behind if we weren't there when the bus left, but a headcount & a short wait for stragglers are pretty standard tour practices. The lights on the bus didn't work & the bus seemed a bit old too. read more

Big Bus Tours is supplying a great service to the Miami area. I used it for a day and I was able to hop on and hop off at different areas of Miami for one small price. If I had to use Uber and Lyft, I would've spent three times the money on transportation. My suggestion is research the stops and how long do you want to spend in each area prior to buying a ticket? If you actually hop off and neighborhood, you might as well use if you're gonna do two or 10 stops and spend the whole day hopping on hopping off having a couple hours here in a couple hours. This is fantastic. Also if you've never been in Miami, I highly suggest you do a full circle because they give you a headset and they give you a guided tour along the whole route. This will come in handy for any international visitors or people that have never been to Miami before I would highly suggest it. It's worth every penny. I enjoy all aspects. I like the fact that it's a double-decker bus like in London I prefer to sit up top and get the sunshine however I do have to warn you if it's a little windy in Miami the top will get cold because you're going over the bridges and by the sea so be prepared and definitely definitely have some sunglasses. That I interacted with were very nice and were knowledgeable only on their own location not for the whole company. This is fine since you only need to know the information in the spot you're standing most of the time. One thing you need to know drop off is also their pick up so when that bus comes and people get off if you don't get on, they're gonna close the door and drive away so you have to be ready to hop on like they call it hop on hop off. They don't sit there and wait for people. All in all great to save a few bucks on transportation or to get a inexpensive tour around Miami. Definitely give it a shot if you're in town. read more

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We booked an everglades tour with an accompanying hop on/hop off with night boat tour. The hop on/hop off was good but we had to end it short to make it to the everglades tour. We sat there an hour before the bus came to pick us up. About 30 minutes into the trip, they decided that we weren't going to make it to the Everglades in time and took us all back to Bayside. What a waste of time! We never got any information for the night boat tour either! read more

The Hop On Hop Off buses have no air conditioning. We sat inside waiting to leave our first stop and by the time we left everyone around us was soaked in sweat. The employees were very rude and not very helpful. I would have never paid to take this tour if they were upfront about their equipment. YOU HAVE BEEN WARNED!!! read more

You have to download the app - it's a lifesaver! The tour buses were clean and the drivers were amazing. Miami traffic and the dang red lights are no joke, and if you're staying in a tourist area these bus hop on hop off tours are the way to go. You gotta time it right and thankfully the weather cooperated with us so it wasn't raining, but this was an amazing experience to see historic and super touristy areas without having to deal with the hassle of driving yourself or parking. read more

Please Do Not Use This Company !!! I booked a hop on hop off with airport transfer while I was on a Virgin Voyage cruise while riding on the bus. The bottom portion of the bus does not have and it is ridiculously hot. When I spoke with the bus driver, he says that we do not have AC and he is suffering just like me even though he had a AC in front of him with a fan and his window open. When I spoke to the manager Marlene at Bayside, she just told me that that's just the way it is and there was nothing she could do about it. This is totally unacceptable. As ishot and there is no ventilation. Unless you send an upper level, but if you have a wheelchair or elderly, you can't go up the stairs you have to suffer in the heat when I was on the bus I was sweating like it was a sauna. read more

They drive off in our faces. The bus driver had literally just closed the doors as we walked up, looked at us and gave us a nasty look and drove off. This customer service is unacceptable for a company like this, it would have taken him 1 minute to let us on the bus, instead we had to wait 30 min for the next bus to show up. read more

I would not recommend this bus tour to any of my family or friends. The sound system did not work in the second bus that we rode in, and we could not hear any of the Art Deco District tour commentary. The driver pulled forward and braked hard as people were walking down the stairs from the bus's upper level at the Little Havana stop, and several people almost fell down the stairs. The third bus that we rode in broke down down just outside of Little Havana, and we were told to walk to the next stop. When we arrived at the next stop, we were told that the last bus of the day had left, and that we should take the city bus back to our hotel. We had to take an Uber back to our hotel to make it to a show that we'd previously purchased tickets for. read more

If I could give zero stars I would! We purchased this tour so they would hold our luggage while we did the hop on hop off tour then provide transportation to the airport. The tour was boring and there was zero direction as to where to catch the bus for airport transfer. When we asked the manager where to meet the bus for this she stated to go the outside shopping center and when we see Victoria's Secret turn left, which we did and there was no one there. We went back to her again and this time she stated go past Victoria's Secret and the bus is there waiting for you, once again we did. The bus stayed he was full and wait for another. We spoke with the other passengers and they were all given different directions as well. Please don't end your vacation with this company, very frustrating!!! Do better Miami read more

Terrible tour service. Do not trust the advertising of bus every 30 minutes. We have been waiting for 1.20 hours at Soundscape Park location and still no bus. People are taking uber because they are missing out on other itineraries. UPDATE: bus finally show up 1:30 hours and he stops at the end of the line of people! So people who got in line last, got on the bus first, instead of us and others who were first in line. Bus was full before we came close to the door. Bus driver was smiling/ chuckling and says, sorry man, I just drive the bus. No apologies, no accountability. We ended up taking an uber. Avoid this scam of a business. Take public transport or uber. read more

Stay away! Not the bus tour I thought it was. Over crowded (standing room only) which means you have no access to listen to the tour info. No AC and no open windows on first floor. Unbearable in back of bus. Grumpy bus driver yelling at passengers. Website says it comes every 30 mins but employee at pickup spot said every 45 mins. The bus was so unbearable we got off at the next stop and took uber. We never went back on the bus. Waste of money. read more

We love doing the double decker bus tours in big cities. Have done more than a dozen. Skip this one, it's very lame. The driver we had must have been enjoying his first day of ever driving a vehicle. The incessant braking gave me a headache. There's terrible audio recording to give you city details. You'll be better off asking Grok or ChatGBT about Miami. read more

Sightseeing Pass - Miami Good service from the Supervisor on site. We parked at the Bayside Marketplace because first departure starts at this location. Red Loop starts at Bayside Marketplace in front of island Queen Cafe. For some reason their scanner won't accept our Sightseeing Pass and won't produce a ticket to use for the Hop on-Hop off. It was getting close to the scheduled time the bus was supposed to leave. The supervisor on-site made some calls and after a little bit he was able to produce us our tickets and we were able to "hop on" the bus. Our plan was to stay on the bus for a full round trip then decide later where we want to hop off on our second trip around. Intervals were every 30 mins. The bus stopped at a total of 10 stops. They provided free headsets to plug by your seat so we could listen to a recording about the locations we were passing through. We only hopped off once at the famous Calle Ocho in Little Havana (Stop 10). Stops that were also included were South Beach, North Beach, Wynwood Walls, and Downtown Miami. We had a nice view of the sites sitting on the upper deck. Adult tickets for the Classic tour was $49/per person... included with the Sightseeing Pass. Review #2886 read more

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Brought up a Groupon and asked if we needed to buy it or if they can price match it. The salesman was very aggressive.and rude. But he said he would give us the 2 day deal and the Groupon price. It wasn't until we boarded the bus that we found out that he didn't give us the deal at all and our tickets were only good for that day. I sent an email to the company about the incident and their response was an offer for 5% off of regular price for second day. The busses were very hot and uncomfortable. Don't recommend at all. Not worth the price read more

Bought tickets for a Saturday hop on, hop off. Buses are clean and seem well maintained. But there are far too few of them running. Each stop was packed and there is no air conditioning in the bottom of the bus. So it was a scramble to get seats in the open-air top. We've used the BigBus service in other cities and generally have a great experience. Miami's needs work. Adding more busses and routes would go a long way. read more

I did the night tour of Miami by bus. Previous reviewers said to get there early to get a good seat. That was my plan, but finding the pickup location was a little difficult for me. I'm new to the city, and it was already night, so finding my way was tough. It was also the weekend before Halloween night so there were a lot of people out which made it difficult to navigate the sidewalks. Others must have had the same issue because I was able to get a spot on the top side of the bus. It's open air which means you can see things without an obstructed view, but you are also subject to the weather, wind, and whiplash of tree branches. I recommend wearing long hair in a ponytail, leaving your hat at home, and keeping your eyes peeled for low branches that you may need to shield your face from. It sprinkled a little, but not enough to make the experience uncomfortable. Our guide was fun. He told jokes and kept us entertained as he pointed out buildings and features of the city. This was my first time in Miami and my first day, so I appreciated all of the insight given. The Miami skyline is lovely at night and the temperature was warm and dry. You'll get a great lay of the land by going on this tour, and they occasionally stop or slow down enough where you can take photos. I recommend this tour for any newbies to Miami, especially if you don't have access to a car and want to get familiar with the city highlights. read more

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This is a LONG Bus tour if you do not take advantage of the hop on/hop off feature! What I love about this tour, is that you get to see a lot of the city in a very condensed amount of time if you only have one day in Miami. This is the best value for hitting all the major spots. I love being able to take a vantage of the height and take good pictures around the city. I also got off in a few of the hot neighborhoods and was able to eat local food then get back on and do the same in another neighborhood. What I did not like about this tour is the inside of the bus did not have any air. It was very hot and the windows were not able to be opened- the lack of air, and the long rise me for a nauseating experience for my husband. You do have an option to sit at the top but at midday the sun beams right on your head. Be prepared if you are taking this tour and want to sit at the top, you need to have a hat and one that can fit securely, it's a little windy by the water. also, there should have been a little bit more interaction between the bus, driver and the riders. The tour is guided by an automated message that tells you a little bit more about some of the points. I feel this is a missed opportunity to really create an exciting bus, ride and synergy between the riders and the driver read more

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I've been on a few open bus tours. This one is a bit pricey, ends early and I felt it a little short on info about the areas we were passing. It does let you know about shopping and condos to buy. read more

I would not recommend this tour. Horrible customer service. Kiosks were not manned at Bayside. We had to run around looking for someone to validate our ticket for the boat ride we purchased. Multiple staff we spoke to were rude and condescending. Driver on city tour bus does not speak or give out any information unless asked. read more

5 star rating for our tour guide Julio. He gave us a fun, enjoyable hour and 30 minute tour. With the cool weather and beautiful view, would love to go again! read more

Big Bus Tours - Bus Tours Near Me - Miami, Florida

If I could give zero stars, I would. Do not waste your precious vacation time or money! Busses do not run every 30 minutes. We were dropped off in Little Havana and waited almost 1.5 hours to be picked up. The Big Bus Tour employee continued to lie to new customers telling the bus would be there in 10-15 minutes, when the app clearly showed 42 minutes away. An elderly couple, who appeared to have some mobility issues asked how long until the next bus would arrive and the Big Bus Tour worker rolled his eyes and said 1-2 days. He was completely rude. When the bus finally arrived it was dirty inside and out. Because we waited so long, our group completely filled the bus. We ended up having to sit in the inside. It was covered in dirt, rust and what appeared to be mold. The windows were so dirty you couldn't take pictures out of them. The actual tour is a waste of time. They give you a bit of history about Miami and its revival over the years, but there is no reason to hop off other than to eat or go to the beach. The other stops drop you off with no where to go and nothing to see. Save your money and walk the city on your own. We have used Big Bus Tours in 2 other cities and the staff were delightful and there were actual places to see and things to do. We will be back in Miami with family next year and absolutely will avoid this tour. read more

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Did a night time tour, while the tour itself wasn't bad despite the rain. What left a bad taste in my mouth was the attitude presented by the tour guide Martica when exiting the bus demanding a tip. Nowhere on the website does it state anywhere that it's expected to tip, tips should be given for service, or that a tip would be expected from this line of work. And coming from a place that is a tourist destination itself that gives tours to people all day long they don't take tips and are paid by the hour as tour guide as a salary. Not like a person in the server industry. It was low class especially considering the remark made as we're "Americans" and should know to have cash to tip them. As we're exiting the bus. This is a mostly cashless society nowadays. If your pay isn't up to par, then find another career. read more

The communication among the employees to the customer needs to improve, and this comes with training. I purchased a combo ticket: bus and boat tour. I took the bus ride, but apparently the boat ride was at Biscayne Marketplace. How would I know this? I'm visiting from California, first time in Florida, and I have no idea where I'm at. There is no audio from the bus tour alerting you that the Marketplace is where to go if you purchased a boat tour. I completed the entire bus tour, and my entire bus was told to exit and hop-on another bus when we stopped at Biscayne Marketplace. I/we were right there! I wanted to complete the tours on one day because my ticket was valid for only 48 hours. When I realized that my bus tour had completed the tour (I was back by my hotel where the bus picked me up), I knew something was wrong. I had to search the internet and find out where the boat tour was located. The next day I once again hopped on the bus tour to be dropped off at the Marketplace. I don't know if it's a language barrier, or the employees simply are not into their jobs, but at the Marketplace, each Big Bus Tour employee I inquired with about where to go, they simply pointed toward the water. There are dozens of boats/yachts parked in the water, and I don't see a prominent colored sign that reads Big Bus Tour. And you will be stopped before you board the boat for a picture. And, of course, when you're on the boat, you're approached with your pic and asked if you want to purchase. BIG BUS TOURS: I advise to make it very clear to the customers, that when the Big Bus stops at the Marketplace, communicate to the riders that if you purchased a boat tour--THIS IS THE PLACE! And if you ride the bus below, it's a sauna, especially in the back by the engines. And I don't understand why the canopy only covers the rear of the bus if you sit up top. read more

Big Bus Tours - Apple Wallet ticket - Bus Tours Near Me - Miami, Florida

This is absolutely the worst Hop On Off bus company every!! First there was NO air on the full bus, it was 100 degrees outside! The only person that had air was the driver! Ridiculous!! The company didn't apologize or offer another bus!! The lady at Bayside Market was hateful and rude to people trying to get on the bus!! There were about 10 people who got off and she kept screaming at the people the bus was full and they would have to wait another 30 minutes for the next bus! Again, that is ridiculous to be so hateful and rude, eapecially when there were OPEN seats!! The last straw was when we had to call a Lyft to get us back to Bayside in time to get our ride to the airport! We arrived at Stop 7 at 1:20. We were told the bus would pick us up at 1:30. After waiting until 1:50, we decided to do Lyft. By the time our ride picked us up at 2:10, there still wasn't a Big Bus in sight!! Absolutely unacceptable! I will post this review on as many platforms as I can to make people aware of the horrible customer service, attitudes, and time management!! What a waste of money!!! read more

This place was horrible. First of all, you can't get a csr on the phone, so you're screwed if you desperately need to reach someone with concerns or urgent questions. Second, it took over an hour to get here, and the everglades ride experience was like 30 min. Finally, despite ordering 5 hot dogs, 2 corn dogs, chili fries, 2 sodas, and water, they wouldn't give me a cup of ice for the hot beer they sold me. read more

Big Bus Tours - Rude workers who are anxious to clock out at 5, so they closed their window at 4:50 - Bus Tours Near Me - Miami, Florida

Disappointing ...guided tour headset equipment did not function. Representative assured us there would be transportation after the boat ride...much to our surprise it was the city bus! read more

We were left stranded in the late day heat of Miami for over an hour and the bus never arrived. We resorted to using a Lyft to avoid further strain on our health. Afterwards, customer service would not issue a refund, even though I provided digital proof that there was no service when it was promised. They provided no evidence that the bus magically appeared one minute after we left the stop. The email responses seemed AI generated. I was very disappointed as the Big Bus Tour in London was a positive experience. I wish I had checked the Yelp reviews before booking the service. read more

The guide who greeted us after we got to the bus was super friendly and helpful, and that's just about the only good thing I have to say. Big Bus Tours specifically mentioned in their description (we booked them through our cruise ship!) that the busses were air conditioned, as well as the shuttle to the airport. Neither of these things were true, and as it's Miami, 2 members of my family passed out from heat stroke. Wouldn't have booked it if I knew they were lying about the A/C- we are from a colder state, and specifically wanted the A/C for this exact reason. WE did our part, they didn't do theirs. Editing this review to mention that the busses were all timed horribly. The bus does NOT come every 30 minutes by any means. Sometimes it's 10, sometimes it's 20, sometimes it's 40. This place should not be in business. The only reason why we knew which stops were good and which weren't was because of our lovely guide. The company as a whole absolutely sucks. read more

Tried to buy discount tickets on the website, but there's no such thing. The price on the website doesn't include taxes and fees of course I figured the price was the fee. The dialogue on the headphones was great. read more

it was horrible! over filling busses and driver picking fights with clients!!! unbelievably horrible service and rude

No one said the bus is not air-conditioned below even! Miserable experience, with headphones that broke and the most irritating dialogue through the terrible earphones! Bad bad bad! I just road straight through as I couldn't get out soon enough! Take the train near by that tours around downtown and is free! The stupid dialogue tells you this last minute of the tour! Argh!! Save the 57$. When I told the worker outside how I felt she just looked away! Rude! read more

My wife had booked plenty of activities for us prior to coming here in Miami. She reserved and bought a package deal worth about 250$ for both of us. One of the tour package was this big bus hop on and hop off. We're pretty familiar with how it goes because when traveled before at other cities (Washington DC And New Orleans ) we look for this kind of sightseeing tours. FYI , this is like a bus with designate routes and some city have multiple lines that you can transfer such as in Washington DC. Here in Miami, they have 2 tour routes. One during the daytime hours and much longer ride because it'll take ion all over Miami's popular / historical places. Again this is like a bus and sometimes you'll get live tour guides telling you the stories on each stops areas of interest. Here, you get to have an earphone you plug in their audio system to listen on the narrative guide . We where up on the 2nd deck and enjoying the beautiful, sites and the horrible drivers in downtown Miami . I'm glad I wasn't driving. They also have the evening tour that'll take you to the Everglades. The only thing I had an issue os that finding proper instruction and directions from their ticket booth and or the driver. There may have some language barrier and with that said can lead to some awkward misunderstandings. Come to think of it. i ppl that we ran into gave little ,confusing directions. , wrong directions or no directions. But I enjoyed the tour. read more

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Not sure why this hop on hop off company has 2.5 stars on Yelp. We had a solid experience today. I especially liked their app which allowed me track the location of their buses. This was a great fast way to see a lot of the City when you don't have a week or two. read more

Idk why this place has such bad reviews. We bought a tour to the Everglades. Bus driver had a great personality! Driving was great. Bus showed up at 1:45 and took its time to load passengers. We got to the Everglades and it started pouring we were drenched but had a great time still! Staff at the park were nice and super informative. I'd love to come back in better weather but so happy for the experience. We did see alligators even a baby one in the wild. I have those on video but posted the pics of the beautiful birds we saw. read more

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We received BigBus Miami Tours for our family at Christmas and used them on our recent trip to Miami. We had a grand time! The drivers were really good and conscientious. We actually show one of the drivers (on right) in our photos and he was FANTASTIC because he made sure to slow down or stop at all of the picturesque places so we can get photos of ourselves. Using BigBus premium ticket, we toured the city via hop on, hop off, rode the Everglades boat tour, and rode the millionaire row boat tour. We had a FANTASTIC time! Thanks to Andrei, Paul and chat support for answering my myriad of questions! :-) Here's the skinny: Go to BigBus site and buy directly from their website. BigBus gives great support and if you buy from a third-party, I found the third party does not give as good support as BigBus does directly. We're grateful for bigbus managing all of the logistics, driving, and tickets, so we didn't have to worry about anything! Thanks big bus for another adventure and will use you again in other cities! read more

Big Bus Tours - Bus Tours Near Me - Miami, Florida

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The logistics of getting a ticket for the big bus and the communication of the staff/timing of the buses would be a solid 2 stars however these tours were awesome to see the most of the city as well as learn about it in the process. There are two bus loops the blue which is the beach loop which goes over the bridge and down over by south beach and back again, and there is the red line which is the city loop which goes around the city. They say that the city loop is one hour long and the beach loop and hour and a half. I would not listen to these times as they don't include traffic ect. You get free headphones to listen to a live guide or the option of a recorded guide a long the way. Make sure to listen to this as they tell you when you duck for branches if you are seated on the top level. Overall I think these tours are great and the fact you can hop off and hope back on is very nice. Lastly, they have an app however the tracking isn't always accurate we found out. read more

No AC on bus. Bus 15 degrees hotter than out side. Pulse they charge too much. Hop on Hop off bus much better and it's free.

No way in hell should you spend good money on this company. They left us stranded for an hour and a half in South Beach. They had a rep that kept selling tickets even though the bus had broken down. Company refused to refund our $308 we paid. This is some bullshit. Would rate zero stars but that is not an option. read more

Everything about my family's experience was bad. Really bad. Would give zero stars if I could. First, I would advise against buying through Groupon. We purchased our tickets through Groupon which was a huge mistake. Groupon charged me three times because their payment system gave me an error when processing. Then refused to refund the additional charges that were due to a fault on their end! Groupon customer service is non-existent and is one of the worst I have ever had the displeasure of dealing with. I had to file a complaint with the Better Business Bureau and dispute the erroneous charges with my credit card companies. Just terrible treatment of your customer, I'm still shaking my head. How can this be legal?? Once aboard the bus, it took over an hour to get to our first stop. It was very hot on the top deck which is no fault of anyone involved, so we tried to get some relief in the bottom enclosed area of the bus. You would think they would have air conditioning, but nope. The bottom deck was even hotter and so stuffy that we had to get out of there before we collapsed. Many people were upset on our bus, sweating, wondering why it was taking so long just to get to one stop?? You shouldn't feel miserable on a pleasure tour but my family of three and many others around us were just that. Traffic was horrendous, Miami drivers have no courtesy whatsoever and our driver was in no hurry. We were just about to tell the bus driver to open the doors in the middle of the street and let us out as we sat there not moving for far too long, but we continued on trying to stick it out so we could see South Beach. After a detour that took us away from the scene of an accident where drivers are yelling at each other, endless honking of horns and terrible congestion around Bayside Marketplace, our driver proceeded on some side roads that had tree branches overhanging so much that when the bus drove by everyone on the top deck had to duck to prevent from being hit in the face by these branches. No warning or explanation from the driver. So unsafe and unreal. A lawsuit in the making for sure. Crazy. We couldn't wait to get off the bus. We finally made it to South Beach after an eternity and exited as fast as we could. We really wanted to make it to Little Havana but after out horrendous experience, there was no way we were getting back on that bus. A waste of time and money for sure. Seems like a great idea but there are much better ways to see the city. Riding the Big Bus really soured our impression of Miami. A huge disappointment to say the least. Will never do this again. read more