This practice was great place when Dr. Mones and his wife were handling the business. I truly miss their personal touch and care. I remember that shortly prior to retiring they turned over their customer service calls to an outside provide . The new doctors continues with this practice and it is extremely hard to get accurate responsive phone service due to this. For example, I made an appointment over the phone and the outside service took the call I made it a point to ask them to be sure it was within the allotted time frame my insurance allows. I went to my appointment and it was outside of the time frame my insurance allows. Had I been able to call the office directly, they would have verified my medical records to ensure I would be able to claim the cost on insurance. Another time I left my glasses in the office, it was a challenge to get someone on the phone to check for me. I realize lots of office feel they must outsource their customer service calls but it just makes it so difficult, I've decided to just drive to the office whenever I have a question. Other than the phone service concern, I have to say that the new doctore, Dr Elgozy, is a kind and compassionate doctor. I feel well taken care of by his staff. If you do not need to have direct access to the doctors office I highly recommend this practice. Everyone in the office is truly wonderful. read more

Don't go to this place!!! it's the worst!!! they are not honest with pricing. They offer me the yellow fever vaccine for $180. I did the appointment with them and when I got there with my daughter they wanted to charge me $400. The owner or the manager office (Samantha Martines) did not care about the situation and had to leave no vaccine. This place is rip-off! what they did it called baiting! read more

Miami Urgent Care - Urgent Care Near Me - Miami, Florida

So first of all, ignore any the reviews that say the doctors "bedside manor" is good. The reason being that this place is total scam of a "doctors office". This "doctor" runs a primary care practice simultaneously with an "urgent care". YOU CANT DO BOTH. What a disservice to his urgent care patients as well as his full time patients. Don't worry though I'll explain why this joke of a doctors office takes this unethical route. Im very blessed to have very good health insurance. Others who do not, may have let this place scam them into handing over MUCH more money than an ACTUAL "urgent care" would charge. Because took the complete idiots who work here 1.5 hours to run my insurance, to come tell me it would cost a huge out of pocket expense. I know my health insurance plan, I have been using it for 25 years extensively due to various health issues. This office is a total SCAM and sham of a place. The buffoon of a receptionist tried to tell me "this is how insurance works everywhere" Trust me, this place is taking short cuts to make an extra buck read more

No me gustó nada la experiencia podrá trabajar fines de semana y todo pero te hacen esperar demasiado para sacarte sangre y no porque halla mucha gente, sobre todo te cobran muy caro solo quería sacarme sangre y me salió en 240 y se tardan en darte resultados y lo de menos es el dinero es que te mienten porque cuando llame para sacar la cita explique bien lo que quería y me dijeron que solo eran 150 antes de entrar te hacen pagar esos 150 que según ellos es para un chequeo que solo es presión y pulso y el médico no te ve la cara ni dos minutos luego de eso me trajeron otro papel con 90 dólares y cuando pregunté el porque era el análisis el médico me dijo que me decían hasta en tiempo que tenia de embarazada y todo y solo me dieron el positivo es decir que no invertI en un ultrasonido por miedo a tener poco tiempo y perder el dinero en vano e invierti 240 y mi tiempo para que me digan algo que ya sabía estoy súper decepcionada de este lugar no lo recomiendo ni un poco read more

Folks took a care of me for my annual physical. The PA and NP were very professional and friendly. EKG, Blood Work, vitals, and urine sample were taken during my visit. All checked out and feeling confident my health remains in tact. All told the visit took 1.5 hours which is above average, compared to other offices. I highly recommend this place. read more

Don't trust the overall rating!!! This place is the worst! Go anywhere but here. Four stars has to be from fake reviews. Run from this place! The front desk person was an idiot and lazy. She wouldn't call the insurance to verify eligibility and then after charging for the visit, didn't even let anyone know that there was a patient in the room waiting. Eventually, after wandering the halls looking for someone a person checked and found out the purpose for the visit. The doctor came in and didn't so much as check lymph nodes. She was nice but just as lazy as the front desk woman. The charge for the visit was $220 and at the time of this review those lazy fools still haven't called with the test results. read more

I've been here twice and have had very nice service. I would recommend this place to others from my experiences. I appreciate the staff being friendly and patient. One thing I would like to see in the future is getting calls about medical results even if they are negative. I have Quest so I am able to see online, but I didn't always have this feature. I do appreciate being able to text the doctor. That is a very helpful resource to us patients. For your parking reference there is pay by phone for 2 hours only and apparently another lot or garage (not sure which). read more

Do not go to this place. They have fees that they do not tell you about and then expect you to pay for them once they gave you the services. They have a credit card service charge, which the receptionist did not tell me later pointing to a sign that was inside the office away from where you are paying. Then when I was leaving she told me there was a convenience charge for the labs, that if I didn't wasn't to pay I should had just gotten a doctors note and gone myself; yea that would had been more convenient instead of waiting for two hours for some blood test. Horrible place stay away!!! read more

No stars. It is a shameful operation which obviously scams many people but they couldn't scam me. I was basically threatened that unless I agreed to tests they CLAIM my insurance would not pay for ( what insurance does not pay for a chest X-ray?) that they would not give me a medical clearance which they did not so I wasted a lot of time. They wanted me to have an unnecessary PTT blood test even though there was no blood thinning medication in my history. "My insurance says No to paying for it, they claimed". They acted like they had me in a bind so I would fold and pay CASH out of pocket for regular clinic services to get my Medical Clearance for low risk Cataract surgery coming up. But I did NOT fold even under their severe pressure to hold my Medical Clearance hostage. It was so uncomfortable, it made me ill. The State Attorney should shut them down. Don't go here! I hope this helps. read more

I have been a patient for over a decade and I consider Dr. Mones and his staff the best in Miami. Dr. Mones is very competent and his staff as well. They always have time available to talk to you, never in a hurry and very rarely they are behind schedule, so very rarely you have to wait. also Dr. Mones gives you his personal cell phone number in case you need him. read more

Pleasantly surprised at how fast and efficient this place was when I visited. I was dreading going but I was pleased at how fast I was able to get in and get out. Especially with the location. I even got my medication dispensed at the vending machine which is very convenient. Not bad. read more

Selected this practice due to the Yelp reviews and proximity to where I live. I had a terrible cough and feared it may be strep or bronchitis. Went in on a Friday morning and I want to say the total visit time was around an hour or so, pretty quick. Check-in is done on an iPad and all patient info is stored on a large touch screen tv/monitor instead of paper. Kind of cool. The only reason I am giving less than 5 stars is because I saw a physicians assistant not an actual doctor. While he was very nice and did a thorough job of diagnosing and giving good advice, I would have liked to see the doctor himself. Most people go to urgent cares because they pump out prescriptions. I respect this place more because they didn't. Sometimes there isn't a magic bullet and you have to let things run their course. I was diagnosed with a viral infection though they did take a culture for testing. And he recommended a few home remedies like salt water gargles. I would definitely go here again and recommend to others. FYI parking is $3 if you get it validated. Plenty of parking available behind the building. With no validation it is $20. I did have to ask for the validation at the reception desk, would have been nice if they asked or offered. But otherwise very pleasant experience. read more

Great facility with a very loving staff. Bedside manner was A+ and made me feel very comfortable. Would highly recommend to anyone!

Shadiest place I've ever been to. Seems more like a back alley abortion clinic than an urgent care. read more

Miami Urgent Care - Front door - Urgent Care Near Me - Miami, Florida

It's been a while...just about a year since I was there.. Details may be fuzzy.. I do remember being taken care of in a timely manner in a very pleasant waiting room..with a lovely and caring staff. Went there because twice, in two days I had hit the same spot on my leg, (a real klutz move), and it looked nasty..in fact, After my third visit and two antibiotics later,, Dr. Mones said I reaaaaly needed to be seen in an emergency room setting and sent me to Coral Gables Hospital where I spent a week as an inpatient....after which, I visited the wound care clinic at Pan American where I ended up with a skin graft. Although it would suit me juuust fine to never see the inside of the urgent-care center again, I would not hesitate to go again or to recommend it to anyone in need of such a facility. Kudos to a very professional, friendly staff xo-a read more

Miami Urgent Care is more than your typical walk-in clinic. Dr. Mones and Brittany are the best! They're so warm and friendly, yet also professional and efficient. Their whole team's bedside manner is impeccable. Not to mention they offer a wide array of services - typical check-ups, specific lab work, women's services, ultrasounds, x-ray, vaccines/immunizations - the works. I'd recommend Dr. Mones and Brittany to anyone looking for anything from a quick walk-in to a new family practice. read more

I went in Saturday morning scared and unsure of what was wrong with me and everyone was extremely helpful the bedside manner made me feel at ease and that I wouldn't be just sent home with over the counter medicine, I felt like the staff did everything possible to help no matter the circumstances and I am extremely grateful!! Thank you so much to the health care providers at this time the world is in need, I greatly appreciate how sincere they were, thank you so much again!! Doctor Ricardo, nurse Veronica, and Charlize read more

MUC is the best of the best! No waiting and immediate care and concern. Both the PAs, Med Assistants and Doc are phenomenal.

I have been coming to Miami Urgent Care for a couple of years now. Whether I had insurance or not, I have always appreciated the professional service and care. I do not know where I would be without them. Dr. Harris Mones and his staff are always direct with the facts, the costs, and the treatments needed. I needed PEP treatment which is time sensitive. I called around and the ER's that picked up the phone didn't even know what PEP treatment was. Some giving me the verbal cues of teenager with disgust. I couldn't get any of the big ER's to pick up the phone. If it wasn't for this urgent care, I'd be waiting hours and would have accrued thousands of dollars in charges before even speaking to the right person for the treatment needed. Miami Urgent Care knew the facts, the time sensitive nature of the treatment, and has protocols in place for PEP. The staff even went out of their way to help me get paperwork processed with the drug manufacturers for assistance (no insurance currently.) I was looking at 4500 in drug cost alone and I got them for free. (Also, shout of for CVS, for frantically trying to find me coupons.) I can't stress enough how lucky I am to have found Miami Urgent Care; they're on my contact list and I still visit them when I'm back in Miami. read more

I've been a patient of Miami Urgent Care for around 10 years. When I started going there for my routine and urgent medical needs, I was always pleased with the care and respect shown to me by both the support staff and the medical professionals I encountered. This has been changing over the last few years and it's time for me to find another doctor. In 2019, I went there for my annual Medicare Wellness Check and was told that I needed to pay my copay even though it is free. I paid, when the EOB (Explanation of Benefits) arrived, I contacted the billing department and after a very brief discussion, they sent me a refund. In 2020, I was out of the country and unable to return due to the borders being closed as a result of COVID-19. In 2021, I was again told that I needed to pay for my free Annual Wellness Check and when the EOB arrived, I again needed to contact billing to request a refund. This year, 2022, I was, for the third time, told to pay the non-existent copay for my Annual Wellness Check. However, this time they used the wrong billing code for the visit and the EOB showed that I did owe the money. I contacted billing and explained that they had used the wrong billing code. They stated that they didn't think they were wrong but had not yet received their EOB. I sent them a copy of the EOB I received and even showed them where the code should go and what it should be for the Annual Wellness Check. That did nothing to help. It was explained to me that I may have gone there for an Annual Wellness Check, but the staff decided to do something else instead and that I did need to pay the money. I decided at that point to look for another doctor who will do what I ask them to do and not find ways to pad my bill. One final note, I was told to fast before arriving since samples would be taken for the lab. However, for the first time in my life, I was told that fasting included water and was told to not drink any water before the tests. I asked the person giving me my instructions to verify the no water requirement and she did. As a healthcare professional, I know that this will affect the results of the lab tests and is bordering on medical errors. Medicare recipients, you need to pay very close attention to your EOBs. read more

I went today because of unbearable sciatica pain. The staff was very accommodating and the doctor was empathetic and through in his treatment and recommendations. I got 2 shots and a steroid regimen and will use Miami Urgent Care for all my health care needs as I was very impressed with their level of care. read more

Dr. Mones has been our family's physician for over 25 years. He is a caring and truly an exceptional healthcare professional. He's always taken the time with me and is very responsive whenever we have had an urgent medical care issue. Also, he always follows up to ensure everything is well. Lastly, I have often recommended him to friends and they are quick to thank me after an appointment with him. read more

I was here yesterday and walked out after waiting close to an hour in the waiting room then another 30 mins in the patient room. This after being billed maybe less than 10 mins after walking in. I called before asking if I should make an appointment or walkin, they said walking in is fine. The way this place runs, not sure an appointment would matter because they were willing to put me in front of another patient when I was walking out. I say nothing is more precious than time. Well your children if you have any, and I could not wait what could have two hours or more, when I was going to pick up my son. So I left and they said to come back tomorrow when they would have less patients. If you have only one doctor and you know wait times are going to be more than 30 minutes, as a courtesy at least warn your patients. I'd rather leave and try again if you tell me I have what seemed to be 5 people in front of me with unknown times for each session. When I was leaving, Alex asked if I wanted a refund or if I could come back, I opted to try again due to the convenience of the location, they billed me (insurance claim back and forth such a hassle), availability and possibly bringing my wife to also be a regular here. Doctor Mones was kind enough to contact me early the next day to tell me to come back and assured me I would not have to wait. So I called the office today asked for Alex as specified by Dr Mones, she said wait times were short, not sure if she and the doctor discussed the issue. I checked in, was in the waiting room less than 5 mins. I was called into the patient room , been waiting now close to 30 minutes. I understand other patients are here, but if you're trying to save face with a potentially new client, I should have been expected as I did give 30 mins notice with assurance from the Head doctor I would be seen without delay. I just came for a general checkup, refill on a prescription and information on what's available for my wife. One of the reasons I wanted to come here was for the great reviews. Maybe this is a fluke, or maybe this is how it really is here.... I don't like to post such a long negative review, but I have all this time to do it, so here it is. I close this review with approximately the time I was waiting this time before starting with the doctor or the on call one. Approx wait time on 2nd try: 30 mins (running stop watch) Approx time with doctor: 7 mins. Total approx time: 45 mins. Think I'm going to try somewhere else. The staff was polite at least. But I'd rather you be on time, and blunt than sweet and wasting so much time on what seemed like a very easy day. read more

Miami Urgent Care - Parking entrance. Sad two days at this place. - Urgent Care Near Me - Miami, Florida

Dear Miami Urgent Care, Recently, we traveled to Suriname, a small, 3rd world country in South America, and prior to our departure we learned we would need vaccines and malaria pills. WHERE on earth are we really going, I wondered? But, I figured it was better to be safe than sorry. Since time was of the essence, I looked on the CDC's website for local offices where we could obtain what's called "Travel Medicine"... Of course, this being America and all, travel medicine is not covered by insurance companies, so I also needed to find something/somewhere reasonably priced. This is where you came through. Although it was still pretty expensive (we spent $400 for everything), compared to other doctor's offices, you were our best bet. You saw us late on a Friday afternoon, a couple of days before we needed to leave. There was barely any wait and your staff & docs were really cool and outgoing. They took us in together, did quick vitals on us each, and then the doc came in to give us our yellow fever shots. My love has had knee issues since about April, and has been unable to play racquetball (a huge tragedy). The doc was nice enough to also check it out. The doc sent us off with our prescription to the malaria pills, which were obtained at our local CVS, and our experience was so pleasant, we were able to make you our Primary Care office! Thank goodness you take our insurance. Since this experience, my love has been back to have his knee re-looked at and to go for his MRI, as well as his follow-up visit. I'll be back soon for my annual physical. :) Thanks for a great medical experience. Regards, SabrinaAnna* read more

This place is the worst. They say any of the service are cover by the insurance and dont even give you a bill. They always have you waiting a long time for nothing read more

I am on a temporary work project here in Miami so I don't have a regular physician. I had bronchitis and went to a different urgent care center and they did not give me the correct medicine, and rushed through the appointment and ended up getting worse. I googled urgent care centers with high reviews and decided to try Miami Urgent Care. My examination was so thorough and I actually felt like they cared about my symptoms. I was prescribed the correct medicine and soon all of my symptoms started to disappear. All of the staff, nurses and doctor are very knowledgeable and kind. Even though I am not here permanently, they made me feel welcome enough to come back should anything else arise. Thank you again! read more

I visited this urgent care recently and it was fast pace, very friendly staff, and super clean. If I ever have to visit a urgent care this is my choice. read more

A further update: Three months after my initial visit, three months after utterly ignoring all requests on to interpret the bloodwork the doctor asked me to do and certainly charged me for, these idiots called me because they wanted to do a "followup". That's right. They called me in July 2012 to try to wring more money out of me. The doctor was still insisting that I have acid reflux, when I repeatedly told him I do not and have no symptoms of it. I'm an opera singer, for crying out loud. I've had reflux before. I think I would know if it were an ongoing problem. The nurse who called didn't bother to ask whether I'd been having any problems, either --- she just said the doctor wanted me to come in for a "followup" (read: another cash deposit). Also, I don't live in Miami, either. I don't even live in Florida. These people are nothing but bloodsuckers. Stay away. Update: TWO WEEKS after filling out the online form and sending an email request for my bloodwork --- which was one of the three options offered by the office --- I received an email requesting that I make another appointment (and pay another fee) to have my results interpreted. I responded that I would not be making an appointment and that they should email or call. A couple of days later they sent a copy of my bloodwork, no interpretation. You are clearly ONLY going to get an explanation if you pay extra for it. Stay away. read more

The wait was a bit more than I expected given how few people I saw that but your staff more than made up for the wait time. This was my first physical (ever) and I look forward to making your clinic my go-to physician. read more

This doctor office is by far the most professional and nicest in miami. The staff is very well prepared and organized to treat the patients. They always call and text to remind you of your appointments. Also the staff always makes sure you are happy and satisfied with your care. They also seducle a upcoming appointment the same day when you leave. Very flexible about people coming and walking in to be seen. Always treated very well. I will highly recommand read more

Miami Urgent Care is an exceptional medical office. The physicians really take time with you to listen to your health concerns and they show that they care about your wellbeing. I highly recommend. read more

Fast friendly, and efficient. Had me on my way in no time. Had a painful gout attack. Within a few hours, I was good to go after treatment.

Great place! Went in for lab work & general checkup. Waited less than 10 m & was seen by Dr Mones within 5 minutes. Waiting room was warm & had iPads to use while waiting with wifi of course. What I really liked was the thorough examination & referring me to eye dr. I called & they had my lab results within 2 days of original exam. They discussed the results over the phone & they sent me my lab results by email. Great experience & will go back for future exams! read more

So I've already posted a review but I'm just so impressed with Miami Urgent Care. My wait was pretty much non existent and the staff was so sweet. Maybe I just looked so pathetic in my sweats and baseball cap, coughing and sneezing. Either way the clinic is so clean, welcoming, cozy and most of all EFFICIENT! Thank you Dr. Mones and the whole team at MUC. I'm already feeling much, much better! read more

Experience visiting your office was outstanding. Staff were respectful and provided quality customer service. From the the call to arrange appointment to the actual visit. The waiting time was reasonable considering is a Dr. office and to add urgent care. I felt comfortable sharing reason for visit and Dr. Mones has a down to earth personality not like other Dr.'s around town. He was very personable and made me fee like I was just talking to one of my close friends, and I could openly talk to him without judgements. I would definitely return for medical needs and would choose him as my primary care physician if in near future covered by my insurance. Thank you for making my visit comfortable, less stressful, and caring for your patients. read more

Miami Urgent Care - Waiting area: clean, position in comfortable setting. - Urgent Care Near Me - Miami, Florida

I live in Miami Shores Village and have options much closer. That said, the level of care - sincere empathy - respect and VIP treatment Dr. Mones and his staff provide keep ME and My family loyal and trusting of Miami Urgent Care. Andrew, one of the PA's - is exceptional! His memory of past treatment - care and genuine love of our children and concern he has to offer the BEST world class treatment is a rare breed in today's complex medical world. Love you guys! Thank you for caring and going the extra mile. read more

Dr. Mones and his team are very understanding. They listen well! Take time to explain. Make suggestions if needed to ease the mind. Explain in detail procedures, requirements, and steps to getting better. They are there for you! The team is Honest. Caring. Passionate. Professional . The facility is Super clean and has a fresh and healthy environment. Plenty of waiting space as well medical rooms. Staff greets and uses name recognition. All these attentions to detail already make you feel better coming to this office. Very happy to have found this facility and recommend to all. read more

Best Urgent Care in Miami! Don't waste your time going anywhere else. Doctor Mones and his team of PAs are extremely experienced and diligent. If your not feeling great, you can trust that the team will take great care of you! read more

Excellent urgent care clinic and conveniently located. I went there for a sore throat and the staff was very professional/knowledgeable. Brittany, one of their healthcare providers, was very kind and thorough with the examination. They performed a rapid diagnostic test and dispensed the medication on site, I was in and out in about 30 minutes. I would recommend this clinic to anyone looking for good quality and efficient medical services. read more

My son was feeling very sick this weekend, so after searching for urgent clinics online we found This office. What a good experience we had. They are open on Sundays and the wait time was only ten minutes. The staff was nice and very professional . We left and the prescription was sent electronically to the pharmacy. Unfortunately, Walgreens system never got the request. This was on a Sunday afternoon at 5 pm and when I called the office and left a message because it closed. I was scared and discouraged; however, Immediately, Dr. M called me back and made sure he got the prescription called in. This is what I call good customer care. I am extremely thankful to Dr. M for going that extra mile and caring for his patients. I have never bent this surprise with great service. read more