This practice was great place when Dr. Mones and his wife were handling the business. I truly miss…read moretheir personal touch and care. I remember that shortly prior to retiring they turned over their customer service calls to an outside provide . The new doctors continues with this practice and it is extremely hard to get accurate responsive phone service due to this. For example, I made an appointment over the phone and the outside service took the call I made it a point to ask them to be sure it was within the allotted time frame my insurance allows. I went to my appointment and it was outside of the time frame my insurance allows. Had I been able to call the office directly, they would have verified my medical records to ensure I would be able to claim the cost on insurance. Another time I left my glasses in the office, it was a challenge to get someone on the phone to check for me. I realize lots of office feel they must outsource their customer service calls but it just makes it so difficult, I've decided to just drive to the office whenever I have a question. Other than the phone service concern, I have to say that the new doctore, Dr Elgozy, is a kind and compassionate doctor. I feel well taken care of by his staff. If you do not need to have direct access to the doctors office I highly recommend this practice. Everyone in the office is truly wonderful.

Don't go to this place!!! it's the worst!!! they are not honest with pricing. They offer me the…read moreyellow fever vaccine for $180. I did the appointment with them and when I got there with my daughter they wanted to charge me $400. The owner or the manager office (Samantha Martines) did not care about the situation and had to leave no vaccine. This place is rip-off! what they did it called baiting!

Nothing but good words to the team, super professional and easy to talk too, I highly recomend.read more

I've come here a hand full of times and always have a wonderful experience. The staff is always so…read moresweet, and comforting. And the rooms and waiting area are always nice and clean. Most recently I came here after I had an incident on my foot and the staff was able to attend to me. Although I was a bit scared, and in so much pain they managed to calm be down, and take care of me in such a peaceful way. They let me take my time and never made me feel rushed, which was so helpful considering the fact that I was afraid of the pain. It's nice to feel safe and taken care of and that's exactly what this Urgent Care made me feel!

All is Amazing. Highly recommended…read more Staff very professional Explain everything. Even PA are very good.

I went to the MD Now Urgent Care on Bird Road this morning with a a possible broken finger. Guess…read morewhat? No X-Rays available It seems these centers have X-Ray machines but the radiology tech travels between sites. Seriously? I was offered an evaluation and there was no wait time but unless they have a doctor with X-ray vision it would have been a waste of time! Unbelievable! Glad I'm at a Baptist Urgent Care.

5-stars. Came to do my pre-op medical clearance. Everyone was so nice and the gal that drew my…read moreblood was the best! Would definitely recommend to anyone in need of urgent care or medical testing.

Terrible experience…read more Today, Saturday, July 18, 2026, at around 1:00 PM, I visited the Miami Beach location because I injured my foot and was in significant pain. Since I don't have insurance, I was informed that the medical consultation would cost $140 and the X-rays $80. After the nurse took my X-rays, Dr. Luis Cabrera never brought me into an exam room, never asked about my symptoms, never looked at my foot, and never performed a physical examination. He simply looked at the X-rays, said he couldn't see anything, recommended that I see a foot specialist, and told me the radiologist wasn't available to interpret the X-rays. When I asked who was going to perform my medical examination, he replied that he didn't need to examine me because he already knew I had injured a toe. I explained that he had never even looked at my foot, but he insisted he didn't need to. When I asked how he could give a medical opinion without examining the patient, he dismissively told me to "find someone to explain it to you." I then asked, "If you're not going to examine me, why am I being charged $140 for a medical consultation?" At that point, Dr. Cabrera became angry, told me not to pay anything, and ordered me to leave the clinic. The entire incident happened in front of the nurse and the receptionist, making the experience humiliating and deeply unprofessional. I left the clinic without receiving a medical examination or treatment and without paying, because Dr. Cabrera told me to leave. I have never been treated with such disrespect by a physician. I cannot recommend this clinic based on my experience.

Unfortunately I've been unwell to the point where I've had to go to Urgent Care twice this year…read more This Urgent Care is new, the facility is very clean. When you check in you can use the traditional method filling out forms or you can scan a QR code and get on the waitlist after electronically filling out the forms. There is plenty of parking so that shouldn't be an issue once you arrive. Both times I have gone it has been pretty empty only me and one other person in the waiting area. I also did not have to wait long until I was brought in to start the process to see the doctor. The quality of care is great. They listen to your concerns and make sure they are very thorough with all the notes prior to you seeing a physician. The staff are very friendly and helpful throughout the whole process. If you need anything or have any questions someone is there to assist you! I make this my go to Urgent Care as it close to my house and I know there are not long wait times! If you live in the area and happen to need to go Urgent Care give this Baptist location a chance! I have been happy with my experience both times I have been.

Brought my husband here, even though we have one close to our house, mainly bc of the reviews. I…read moremust say it's definitely deserving of 5 star ++. The staff and PA were great! The place is very clean and he got checked right away. We were offered, multiple times, if we needed anything and offered something to drink. Very pleasant every person we encountered. Hope we don't have to return but if we ever need urgent care again we'll definitely make the drive here!

I had a very disappointing experience with Baptist Urent Care in Coral Gables. I went in for a…read moresimple ear infection, received antibiotics, and possibly one basic test. At check-in, the staff specifically told me that the only amount I would be responsible for was my $70 copayment, which I paid in full at the visit. Later, I found out they billed my insurance over $560, and now I'm being charged an additional $330 out of pocket. This makes absolutely no sense for such a basic urgent care visit, especially after being told the copayment would be my responsibility. What's even more frustrating is that they advertise much lower pricing packages for uninsured patients that include multiple tests and additional services, yet somehow my insured visit ended up costing far more. It feels extremely misleading and overpriced. I understand healthcare billing can be complicated, but patients deserve transparency about costs before treatment. Nothing about this visit justified such excessive charges, and I would never have agreed to the visit if I had been informed beforehand that I could owe hundreds more beyond my copayment. I would strongly recommend asking for a complete cost breakdown before agreeing to treatment here.

The care was fine, save for the medieval splint they put on me. Much nicer, and removable options…read moreexist now, so you can wash properly. Not sure why they don't use those. The real cherry on top was receiving a $1700 bill one year later, when I know that I payed an upfront one-time cash payment under one of their predetermined tier amounts. I called and they rectified the issue, however the time and stress was very unnecessary.

April Tschumy Orthopedic Health Care Led a Lunch And Lean On Bone Health for Baptist Health …read more Made an appt at the Coral Gables Location, Friday May 2, 2025 Long wait... April ordered many lab blood work tests from Quest. Monday the 5th I went for all the tests including fasting tests. Friday May 16, cannot access test Because the provider has not Accessed the results or the May 5 test9s) I have called Baptist Health 3 times. Told me she would cal with results I paid for these results May5 April left a message she could not share results sight me , I would not understand! Everything is clarified on the Internet today. My next appt is the end of May. I want my Quest test results when ready! May 5th, 2025 Surprised with this experience I thought more of Baptist Health. Their Folders and Bone Health brochures are very professional

The provider did not do x-rays and scan eventhough they had the capability, instead sent my mom to…read morethe ER. Unnecessary blood work was done, could not draw blood correctly.

Dr. Goldstein is the physician we all would want for general care or urgent matters. Attentive,…read morekind, knowledgeable and funny. A professor of medicine, he explained everything thoroughly, listened and gave thorough care. Front desk and nurses were professional and helpful. We waited 4 minutes to be seen. Highly recommended this location.

Stephanie Alma and Natasha provided quick and caring assistance to my 95-year-old mother. Highly…read morerecommended.

The women at the front desk really do not understand customer service in any regard. It takes a lot…read morefor me to write a poor review. I called with an urgent question, waited 3 hours for a call back, called again and expressed the urgency. After this woman was finished speaking over me...she said I might just have to come in again. Meaning, I would need to spend another $300 instead of assisting the patient and getting the doctor on the phone for a 2-3 minute phone call (all doctors are busy....not just yours). The service in Miami as a whole is atrocious. But....when it comes to medical issues, I really expected more competent individuals to be in charge of the phone lines.

Extremely disappointing experience. My friend Kenzie came in because she has been having severe…read morechest pain for the past couple of days, and instead of showing any concern, the staff at the front desk were immediately dismissive and had an attitude from the moment we walked up. What made absolutely no sense was being told that because the chest pain had already been happening for a few days, it "wasn't urgent," but that if we had come in on the first day it would have been considered more urgent. Chest pain does not suddenly become unimportant just because someone has been dealing with it for more than a day. We weren't expecting anyone to diagnose her at the front desk--we were simply expecting basic compassion, professionalism, and for her symptoms to be taken seriously. When someone is already scared and in significant pain, the last thing they need is to feel like they're inconveniencing the staff by asking for medical help. The attitude and dismissiveness were completely unnecessary and made an already stressful situation worse.

8:39PM rushed me in for a minor dog bite. Explained everything SO fast I was dizzy. Tetanus shot…read moreand quick vitals check, prescribed antibiotics for pick up on way out, and did not even clean or bandage my wound. Not even sure if my blood pressure was high or not as the machine took forever. The service and medical personnel have deteriorated at this location. Please find professional and apt personnel to service. You're better off going to the urgent care in coral way and 152nd Ave, or any Baptist hospital on Kendall. One star for the mere basics to charge my insurance BCBS.

My son had a knee injury and could not walk because of it. No one thought of ordering an ice pack…read moreand ibuprofen, and he was at this center for hours. That's basic stuff. They kept saying " all we can do is an X-ray ", then they say it's normal , no fractures, but IT WAS NOT. The Dr. kept telling my son it was normal so it was in his head , and to walk. We left to the ER. Now we know not only he did have a fracture , but also a torn ligament. I don't think I'll be returning here. It's best just to go to the ER.