I've decided to make this post to warn Chelmsford residents. I had to make the extremely difficult…read moreand heartbreaking decision to put my 6-year-old dog, Wilson, down through behavioral euthanasia. We told some friends that he became sick, which was not entirely true. Wilson had a neurological condition that caused him to bite without warning, and we withheld that information to protect his dignity. I made the appointment and first spoke with Dr. Maloney on Saturday, 1/3. It was, without question, one of the most heartbreaking moments of my life. Wilson's sixth birthday was the following day, 1/4, so we made the decision to spend one last birthday with him and scheduled his behavioral euthanasia for 1/5. We did everything we could to help him - intensive one-on-one behavioral training, medication, and careful management in our home. We loved him beyond measure. However, with an infant now in our home, we could not take any risks to her safety. Dr. Maloney called me on 1/5/2026, just 30 (yes, THIRTY) minutes before Wilson's scheduled behavioral euthanasia appointment. At that time, I was already in an extremely vulnerable emotional state, running on adrenaline, preparing to say goodbye to my dog under devastating circumstances. During that call, I was informed that if I did not consent to post-mortem rabies testing, Wilson's euthanasia would need to be rescheduled. Given the timing of the call, rescheduling was not a realistic option. My family was physically and emotionally prepared for this appointment. Our 7-month-old daughter was already being cared for elsewhere, Wilson's belongings had been packed away, and we had spent our final night with him. What has stayed with me, and continues to cause significant emotional distress, is not the requirement itself, but the manner in which this information was communicated to me at such a profoundly vulnerable moment. I was told explicitly that my dog's "head would be cut off," those were the exact words used by Dr. Maloney, and that it would be sent for testing. My husband was present and heard those words as well; he was horrified. Hearing such a graphic and unnecessary description at an already traumatic moment has caused lasting emotional harm. Since that call, I have been unable to stop replaying those words. The mental image has compounded my grief and made an already devastating experience far more traumatic than it ever needed to be. I continue to feel shaken, distressed, and deeply impacted by the way this was handled. While I understand that rabies testing may be required due to legal and public health protocols, there was absolutely no need to describe the procedure in such graphic terms. A compassionate and professional explanation could have been provided without causing additional psychological harm. The language used was, in my view, insensitive, inappropriate, and lacking basic empathy. Had we been given this information when I initially scheduled the appointment, we could have arranged for Wilson to spend 10 more days with us, and avoided the $500 testing bill. I feel that I was taken advantage of during one of the most vulnerable moments of my life. After consulting with my family and processing the incident, I formally requested a refund for the services related to this appointment. On the morning of 1/13, Dr. Berchold called to express sympathy for my loss but informed me that I would not be receiving a refund. She also stated that she was present when Dr. Maloney explained the rabies testing and claimed she did not hear the words "cut his head off." This response left me feeling not only traumatized by the experience itself, but also dismissed and gaslit afterward. I hope my words are taken seriously as feedback so that no other client is subjected to similar language during moments of profound grief. Veterinary care, especially surrounding end-of-life decisions, must be grounded in compassion, sensitivity, and respect.

I love this office. Everyone is so sweet and friendly! All the providers of the office I have seen…read moreDr Lovely and Dr Maloney are so amazing!! I have seen someone else with black hair but she helped my cat Kathy so much thank you all

Great veterinary. We bring both our cat and dog here for great care. We've been customers for over…read more15 years.

Dr. Smith is one of the most compassionate, caring and professional vets I've ever had the pleasure…read moreof working with. He and his team have been caring for our family's pets for over 30 years and we wouldn't consider going anywhere else. More recently, Dr. smith treated our aging dog with a level of kindness, understanding, and compassion that exemplifies the very best a seasoned vet could offer. Simply said, he's the best!

I live in Milford, but decided to stay here since this is where my cat originally got treatment. I…read morethink I will probably use them the day. We welcome a new friend into our house because they are so attentive. I had called in to see if they were open on a Saturday to drop off a specimen, they were not on that Saturday which was totally fine. Moments later I was contacted by the office just to make sure GiGi didn't need immediate care. Just in general their communication is fabulous. I really like Kathy who runs the front desk as well as those that reply via text. Top notch!

Not a good vet. Just brought my cat in 2 weeks ago and he literally just needed a refill on his eye…read moreointment and they refused to send me the prescription like they told me they would and now my cat might die because not everyone can afford to bring their cat in every 2 weeks. Most vets don't give you a hassle to get a refill and force you to pay another $200 just to bring them in. There's absolutely no reason I'd need to bring him in again. We already know what the issue is. Just want money it's ridiculous. Not ever going back there again.

They are very friendly and explain everything in language every one can understand. Told me all my…read moreoptions ( the most expensive one isn't always the best one). I feel they put my pets interests first.

Caring, compassionate & knowledgeable doctors & staff. High level of integrity I trust for the…read morecare of my pets.

I have been bringing my dogs to this veterinary clinic for over five years and have spent thousands…read moreof dollars annually on their care. Because of that long-standing relationship, I was very disappointed with my most recent experience. I had purchased a package plan for $175 that included a fecal test for my dogs. Unfortunately, I brought in the fecal sample one day later than expected. Despite the plan already being paid for, I was informed that I would need to pay an additional $90 to complete the test. After years of being a loyal client and consistently trusting this clinic with my pets' care, this response was very discouraging. The issue is less about the amount of money and more about the principle of how a long-term customer was treated over a $90 charge. Unfortunately, this experience has led me to reconsider continuing my relationship with this clinic, and based on this situation, I cannot recommend this veterinary practice.

I am absolutely disgusted with this practice. It was great when Dr. George was there. I have been a…read moreclient there since 2013 and now being ghosted as they are closed for the month but their websites said taking calls, emails and texts. I have am running out of medication for my dog who has arthritis in both back legs and sent an email a week ago saying it would take 23-48 hrs. Several calls and emails later....no response. I went there. Closed! Communication goes a long way. I get there are bumps and issues that arise but communicate with your clients! I will NOT be returning! SHAMEFUL!

Steer clear of this place! They almost killed my dog…read more The FDA issued a warning about Credelio causing seizures on Sept 21st, 2018. Four months later they gave it to my dog! Immediately she started having diarrhea but I didn't connect the two. Then she started having seizures and the second one she stopped breathing in my arms. After I got back from the emergency Vet, I started to do research. When I called them to find out the name of the medication I also found out they gave her TWICE the amount for her weight! My dog is 76 pounds and they gave her a dose for a 100lb dog. This is clearly medical malpractice to gave prescribed a dangerous drug and also too much of it! I would like to remove their Cornell diploma and run it through the shredder. These people belong in jail!

Very Dissappointed in this facility! In 2008 upon moving to the area it was recommended by a…read morefriend to take my pets to JVH. Upon becoming new patients I was very impressed with the compassion and great care they provided to me and my pets. When my dog suffered a stroke and had to be put down, Dr Johnson was so kind and comforting. Fast forward to 2018, where the facility is now caring for my aging cat, who they diagnosed with Bladder stones. The price for the surgery was off the charts and I couldn't afford such a thing. The alternative was taht They put her on a special diet to dissolve the stones., and then when I tried to order food, they failed to do so. Upon calling multiple times to obtain food or a prescription where I could get it elsewhere I was told that they could not give me a prescription and they could not help me and that they no longer wanted to treat my cat. I asked them to please send me a prescription as my cat now would need to return to food that caused the stones as I had to be able to feed her something. I then received and email that They no longer wanted to treat my cat and were sending me a prescription and my records. This was so shocking to me that an actual VET that was so caring before would turn into not so much of the care of the animal but now turned into a money hungry uncaring person. My opinion is things changed when I couldn't dole out the money for surgery and wanted to try an alternative plan. When the alternative plan was to buy my food closer to home they felt they would no longer benefit from me being a customer. HORRIBLE HORRIBLE Customer service and patient Care!!!!

Great experience, knowledgeable staff that made my toy poodle feel comfortable. Got him up to date…read moreon all vaccinations.

I'm still upset over how terrible I was treated recently at Littleton Animal Hospital!! They have…read moreadopted this new policy of being a "fear free, stress free environment for pets and employees"..... but they have taken it to the EXTREME!!! I relayed concerns over the phone of how poorly our dog's vet appointment went last year, while booking her an annual for this year. I relayed that my dog has high anxiety and would be better served if the staff would try to do the exam/shots within a reasonable time block. Basically, a normal pet exam/shots. Apparently, I came across on the phone as verbally aggressive!! I got a nasty email from the office manager Allison accusing me of being verbally abusive to their staff!! She declined animal care for all my pets and said I was no longer welcome at Littleton Animal Hospital because I didn't respect their practice philosophy. I had just been there 2 days prior. Our cat had her annual exam. I asked for an itemized print out of the charges after the exam and asked if the blood panel fee of $157. was for a full panel not partial. That is a reasonable question to ask. I was then accused in the "notes" that were in our pets summary report as being rude!! I have never felt so misunderstood, disrespected in my entire life!! Now I am gladly going to find a new vet for my pets! I am also very heartbroken bc I am not this terrible person they made me out to be in the nasty email I was sent!! I love my pets and I know them best and want to make their experience at the vet the least stressful as possible!! They expect a "perfect" no stress, zero fear based environment!! I think they are mainly worried about "how they feel as employees" verses the best possible way to approach the specific animal. I think they have lost sight of what an animal hospital is supposed to be!! Maybe they should consider becoming a practice of providing pet therapist.

Cindy Carter and Rita would like to thank the staff at Countryside for caring so much about our…read morebaby girl Cheyenne. A special thanks to Dr. Zaino, Dr. Lewis, Cathy Parsley, Mariyah and Ashley for there love for our baby girl and all of there support when we had to make the decision to let go to doggie heaven. We will always be forever!

I went in to update my dogs rabies vaccine and they reported to the town that I had a dog now the…read moretown is demanding that I pay for a commercial dog license. Why commercial? No idea. The vet did not inform me they were going to share data about me my dog or our transaction with the government. Needing a license to have a dog is insane and vets of all people should be opposing them not throwing their customers under the bus. Could have at least warned me they do that.