After accepting my daughter under the Mass Health coverage he completed phase one of the orthodontics then scheduled an appointment to put the braces on her teeth. At that appointment he notified us that he was no longer accepting Mass health and that we would need to find another provider. Problem is that no other Mass Health authorized orthodontist will accept a transfer on a patient that has had completed phase one elsewhere. Rather than honoring his obligation completing the work for all Mass Health patients, and not accepting any new patients under that program, he essentially did the "easy" part of the work and took the payment then ducked out before doing the main work.
This has left us faced with having the work completed with another orthodontist and not covered by insurance something he was aware of when accepting her as a patient. read more