The service technician Damonte Ward was very knowledgeable and professional In repairing my sink. This is my 2nd time using Michael & Son and I received the same excellent service. read more

Damonte was prompt ... Alerted us he was coming Inspection went well He also fixed bathroom water flow in MB I am still going over recommendations via email . Thank you read more

We were going to use them to get a pair of shutoff valves and a frostfree hydrant replaced, with easy access to everything, and they quoted us $1600. Absolutely not; we don't have that kind of money, and certainly not for something like this. We didn't actually end up using them, so I can't say how their service actually compares to anyone else; but they are apparently wildly expensive. Would not recommend. read more

Terry is very acknowledged when it comes to working on HVAC systems. He is professional and very quick to respond and resolve any issues. I would highly recommend you to contact him if you have any concerns. read more

Aaron Booker from Michael & Son was able to find and fix a problem with our attic AC unit (air handler) in about an hour. He was very thorough and logical in his approach. We are very happy with the result. Aaron is personable, professional and courteous. Very pleased with the service he provided! read more

Love Michael and sons for their efficiency and knowledge. Technicians and Plumbing and heating have been very pleasant and Helpful. The customer service is top-notch. read more

Ronaldo Malcolm did an excellent job troubleshooting and repairing an issue with a low voltage installation done by another company!

On time and professional. Great inspection and th water heater was flushed. Glad I am on the service plan.

Water heater gas leak repair by Josh was quick and completed correctly. There was no charge because it was a correction from an installation in January. read more

I highly recommend this company. I requested new fixtures for my hall bathroom shower. I was told when Greg came out that it maybe a problem getting to the plumbing because of no outlet in the hallway after cutting thru the sheet rock it couldn't be done. I appreciate him. I was told what may happen before he started and what I would have to do afterwards. read more

Technician never showed up. He pulled into our driveway, looked in the back of his truck, and drove away. Then he told the office that we didn't answer the phone! Lies! He didn't call. My husband took time out of work for this appointment and now it has to be rescheduled because someone was too lazy to ring our doorbell. I'm furious! read more

I requested a cleaning and tuneup. Everything had been wkg fine for over a year before they showed up. After they'd finished, nothing I had service for worked read more

I have the Michael and Son gold plan for my house. My A/C was working great M&S did routine maintenance. Hours after M&S completed inspection a fatal communication error occurred, unit stopped working. M&S refused to come back and correct saying best available time is in a few weeks. Why M&S gold plan? My opinion M&S take your money and only advantage is when you call thanks for being a loyal gold member And if they do come to your house for routine inspection it is all about what extra can they recommend. M&S are not loyal to their customers. I have now go to another A/C company to fix M/C poor work. read more

They came out to troubleshoot a non working hvac system that they installed 1.5 years ago after a 4 day delay in appointment in 90+ degree weather. Fixed the issue $300 later and left both of my back gates open, that my dogs could've gotten out through. Never trust a contractor to leave it the way they found it. read more

Woke up to the sound of water spray under my home on a Sunday and they sent Joshua out. I live about an hour away, but it didn't take him long to get here. He's very professional and efficient and was able to repair the issue quickly. Service cost less than I expected! Many thanks! read more

Michael & Son - Richmond - Joshua with M&S - Electricians Near Me - Richmond, Virginia

Awesome! Awesome! Awesome - professional job. We had Michael & Son's Richmond branch come and do an awesome job in cleaning our air duct(s). I am not sure about all the bad reviews, but they did an excellent job! They were the most reasonable costing service that was licensed (a major plus for having a set). Thank you so much for being professional and providing clean service. Thank you for protecting our furniture and just for doing an all around excellent job. It only cost us $579 with a 10% discount (price without discount is $629). Reasonably costing service and professional work. Thank you kindly for doing an awesome job. read more

Michael & Son - Richmond - Air Duct - Electricians Near Me - Richmond, Virginia

Requested an annual inspection of my a/c unit prior to the hot weather arrives. Joan Santana was our technician. He's been assigned to us in the past and remembered us. He is super friendly and extremely well trained concerning a/c needs. He cleaned our system, inside and out. Took photos of all the duct work and showed me some funk in the PVC. Purchased cleansing tablets for Joan to drop into the piping to help the flow of condensation that occurs. Also pointed out a solenoid that was worn and needed replacing. Since I purchased the annual maintenance package, the part needed was at a discounted price. Joan returned the next day and had it replaced. I have peace of mind with the a/c and am prepared and ready to use it confidently. Thank you M&S's. Awesome employees! read more

They did the inspection on the HVAC system for my house and now the AC does not work.

Michael and Sons put a new AC unit in for me in July. They messed up the crown molding and promised to have someone come back to repair it within a week. It's almost November and I have not had any success with them. They keep giving me the run around and empty promises to call and schedule... so disappointed in them and I WOULD NOT RECOMMEND THEM TO ANYONE! NEXT STEP BBB. read more

Duct Cleaning following Water Damage Renovations and HVAC replaced. Professional and though, before & after pics taken for Duct work. Also done with water damage removal / drying out process. They charge a set fee for work done, regardless of how long their person is on site. Very pleased with decision to join customer program and receive: responsive and prompt, adequate staffing to support customers even in high demand periods, priority over other emergency calls, waived fees, discounts on purchase product / parts, and more. (Has already paid for itself for next 3 years.) I'm a pretty-shrewd customer / owner, and can confidently recommend this company. read more

I have used this service at least once a year for the past 6+ years. Their service is pricey but the agents are usually knowledgeable and respectful. So why the low rating? Well there have been two visits that were unsatisfactory in a major way. Both were for servicing my furnaces ( I have two). The first one they said I needed a part, they were ordering it and would come back to fix the furnace. They NEVER came back and every call over the course of 2 years never got anything other than "we will leave a message" for someone whose title sounded more official. They never fixed it to this day. Why did I continue with them? They are easier to get appointments with that don't put you several weeks out and the services for my generator have gone great even when a part was needed. Fast forward to yesterday. I had a tech come just for my tune up ( I usually do winter and summer to make sure I'm ready for the season changes). They look at the furnaces to see if everything is good and they vacuum things out. It is a good price for that service. Yesterday, my adult daughter was home for the tech visit ( I was home but in a class). The tech let my daughter know that he accidentally dislodged the wire to inducer motor and shorted out the control board. He stated that the furnace was still heating but the blower would be on continuously. He said he would be back the next day to fix it once he ordered the part. The house was still warm and seemingly putting out heat at that time. During the night, ai noticed it got colder. At 5:50am, I went to check the thermostat at it read 55 degrees! I immediately went to turn it up and saw that it was set for our usual 72 degrees. THE FURNACE IS NOW BROKEN! I call Micheal and Sons at 6:00am and talked to an agent who has started the "I will send a message" speech. I am not ok! My furnace was working fine and now we are not a priority to fix what they broke. I will begin calling every hour to try and speak with one of those "gonna make it right" supervisors that I have never spoken to. If they keep their word and come fix what they broke today, I will post to relay that. For now, I am freezingly disgruntled!... UPDATE After 4 calls and 3 transfers, I finally was allowed to speak with a supervisor! He finally understood that I was not complaining that the tech accidentally broke a part but that I needed him to know that the furnace would only blow cold air ( tech thought it would keep warming the house). I needed him to know it was now urgent and they finally got it! The same tech ( who was always polite) returned with the part and was able to set things back in order! The thermostat read 61 inside the house at 3:00 in the afternoon when we entered. So I increased their stars by one. Not a reflection on the tech but on the persons who take the calls. The tech gets 5 stars for his honesty and follow through. read more

Nique arrived on time for the HVAC maintenance service. After friendly greetings, he quickly started checking the system explaining what he would be checking/testing. It didn't take long considering the unit is less than a year old and installed by M & S. Nique moved to the outside unit and performed the inspection. Came back, explained what he did, and made one suggestion....a covering to keep leaves and other "stuff" out of the unit. Very nice young man! read more

Technician was new, rookie. He was able to get the company support he needed. He attempted to overcharge. I contacted the office. They adjusted the cost, still pricey but acceptable. read more

Arrives 8 hours late so they could add after hours charges and then wanted to charge $1000 for a $90 snake job their competition charged. Could not recommend them. They are dishonest and shady. read more

DO NOT USE THIS COMPANY! They are awful. I'm finally going to find someone else who knows what they are doing, even though my equipment was purchased and installed by Michael and Sons and is still under warranty. The final straw was my AC is not working and my dogs are way too hot and the first available technician is not available until 4 days from now! Yet they still want to charge me an emergency fee! I regret ever contacting this company! read more

Water Heater had been underperforming for a little while. Finally woke up to cold water. Called Michael & Sons. They send someone out the same day. The prognosis wasn't what I wanted to hear, but it was somewhat expected. New Heat pump installed the next day, on a freezing Saturday. It's too soon to critique work quality, but I am very pleased with customer service alone. read more

Called their scheduling department yesterday morning and the scheduling service was great, they asked plenty of questions to ensure service accuracy and they were able to schedule me that evening. TJ (Timothy) came out and was able to break down their services and processes clear and concise. My ejector pump failed and he had one ready to go. Although I wasn't prepared for the cost he informed me of their 0% financing for 12 months and that helped out considerably. Would definitely use Michael & Son again. read more

Michael & Son - Richmond - New ejector pump with new PVC. - Electricians Near Me - Richmond, Virginia

Worst service in 45 years. Buyer beware!!! do NOT use Michael and sons for anything in the Richmond area. They were supposed to routinely clean dryer duct. They did such a poor job a fire was started shortly after as a result. We tried twice to have them come back to look and both times they were no shows, with no courtesy calls. Completely unprofessional and unsafe to contract. If you have children, you will be putting them at risk. read more

Always happy with the quality of service, expertise knowledge, and friendly customer service. Fahad Bassuni was our tech this time and he was great! Thanks team! read more

Derek came by this mornin, I forgot he was coming by today so he work me up, lol! He's was very nice and understanding as is was early morning. very personable and efficient, young man! he inspected my AC system and found no issues. Cool! and will continue to be cool ! Thanks for being patient and waiting for me to get out of bed! read more

Easy to schedule. Prompt. Thorough. Neat. Friendly. Explained options. Completed services are successful. read more

My AC was not working and they were able to come out the fastest of all the companies I called. I was told that I need a new compressor along with potentially a few other components. My system is only 2 years old so the parts would be under warranty, but the labor was going to cost me between 3k-5k. I got a second opinion and all of those components are perfectly fine, but the unit is a little low on 410a. The second tech found where Michael and Sons had tampered with my condenser unit in order to get the failed readings on their equipment. UPDATE: Customer Service reached out to me to let me know they would refund the $89 diagnostic fee if I would delete this review. read more

Is Michael & Son the least expensive option you can select? Probably not! But when I do have an issue, these are the folks I call first. Why? They are responsive and punctual. This past week I had a toilet misbehave badly. At first, I thought it was just clogged. They didn't have something for the same day but had them scheduled for the first thing the next morning. When my wife returned from work, she identified a more serious issue, so I called them back and they sent out someone that same evening. He fixed the clog part, but said there was water damage, so next came the guy to access the damage, followed by the team that began the remediation process. Although each and every one of the team members were excellent and deserve a tip of the hat, Marcus and Carleton were the guys that bore the brunt of their effort. These guys, as well as all of the others involved in the process, are incredible examples of what a team should be about when delivering services. Their personalities were great, they answered questions and did their work professionally. read more

I recently had a service technician come to do an HVAC Tune up on my older HVAC unit. When he arrived, he would not stop about me likely needing a new one. He said the unit wasn't cooling efficiently (although my tenants had not once mentioned an issue). Perhaps it wasn't running optimally- fair. However, his resolution was to schedule someone else on a different day (at an increased cost) to diagnose the issue. And again mentioned getting a new unit. I reluctantly just asked him to do the "tune up" and would get back if I wanted to proceed at a later date. I heard back from my tenant that evening that the unit was no longer running and the house was hot. This unit literally had no issues for over 20 years. I realize that it's old, but literally the exact day he got his hands on it, the unit died?? Sorry, that sounds a bit fishy to me. I wrote a review on Google, and heard back from a representative a few weeks later. They were nice and understanding. They of course denied that he likely did anything and "this type of thing has happened before, believe it or not". I had simply just asked for my money back for the visit. It was like $60. Not a huge issue. I had since gone to a DIFFERENT company to replace my unit and was just frustrated. Their reply to my request was, "I feel bad asking, but would you be willing to remove the negative review?" Are you kidding me??? I'm sorry. I felt my review was as objective as possible and I was stating facts as I saw them. I'm not going to be bribed to cover up negligence. This company has lost my respect. read more

The guys that came out were professional and seemed to know what they were doing but I was charged just over $500 to replace 2 outlets. They tried to get me to replace all of them in the room. The constant attempt to upsell was so annoying, Just do what i called about. I received 3 quotes i didn't ask for along with a follow up email to set up appointments for the quotes. read more

Joshua was excellent at replacing two plastic valves and tubing (needed metal parts) for my stackable washer and dryer. He also fixed a wobbly toilet that the flooring guy messed up when he laid down tile. Joshua is professional and knowledgeable! read more

I have used Michael and Son's services several times in the passed but, I was very disappointed this visit the technician was not honest and I still have the same problem. I never received a itemized receipt only a written form on a computer that did not show the price for parts and labor for installation separately, both of my previous visits the company technicians provide a itemized receipt with explanation on diagnosis and parts and labor needed to fix the problem. No I was not satisfied with the service this time. No I was not satisfied with my service and that because the technician was not very honest. read more

I bought a brand-new Carrier heat pump unit less than four years ago (July 2021) from them. Since its installation, it has been leaking Freon. They've come out at least once a year (sometimes twice a year) to recharge the unit, which has been free of charge. They had to come out to add refrigerant on March 2022, July 2022, February 2024, and now again on April 2025. They came out in October 2023 to do a tune up in between this (no issues detected then) and on May 2024 had to lower the Freon levels because it was overcharged in February 2024. Having to come and recharge a brand new unit 4 times in less than 4 years should be an obvious sign that there was a leak from the installation date, and now that it has been properly identified they will not take accountability or stand behind their product. The technician who came out a week ago (April 2, 2025) finally identified the leak. He quoted me $1400 to repair it since my 1-year labor warranty is up. However, I pointed out that the unit has been leaking since they installed it. The past few winters have been extremely expensive because I had to rely on auxiliary heat due to the lack of Freon. All this data is recorded by my smart thermostat, which I tried to show to the technician. This most recent technician charged me $389 to recharge the unit so I could have air conditioning temporarily. However, this is a temporary solution until the leak occurs again. He mentioned that his supervisor, James Schools, would call me the next morning to discuss my options. Unfortunately, he never called. I've called them twice to follow up with Mr. Schools, but he won't respond or return my calls. To summarize, the initial purchase and early years of service were great, despite having to have multiple unit recharges and paying the high bills to Dominion. At least they didn't charge me then like the most recent technician did. I've also used their plumbing services and have been a loyal customer since buying my home. Regrettably, it appears they won't stand behind their product and installation, and they'll be unresponsive when you have an issue. I suggest you consider taking your business elsewhere read more

We pay for yearly services, however, plumbing they never correct our fireplace and bathtub problems.

Michaels & Son didn't want to fix my heat. They we're focusing only on replacing the entire unit for $7,500.