Called because the furnace stopped putting out heat. It was only circulating cold air. The technician identified the problem quickly. Need to order the part to install. Only a 4 due to the job is not completed. Only posting now because of numerous emails from the company requesting me to post a review. read more

We have the service contract. We like the free inspections because we hate surprises and it helps us to do research and preventive care of our home. Customer service is great. read more

Great service as always. Michael is respectful, highly skilled, and really nice. He's great at explaining the intricacies of what the work entails and he is dedicated to Michael and Son. Highly recommend. read more

Cecil was friendly and professional. He and his coworker did a great job on my bathroom.

Service was right away and Abdul guided me through the insurance process. My insurance company was excited that we chose them too. They have made us a believer. Any crisis we have, we will call them again. Great value for all they did to save our basement! read more

Michael & Son was very responsive to fix a leaky shower. The first technician did not fix the issue and left stating the leak would eventually stop. After two hours of continuously dripping, I called Michael & Son back to schedule another technician to resolve the issue. Shakir arrived at 9:30pm and discovered that the first technician didn't tighten a collar enough causing the new cartridge not to seat tightly. It ended up being a late weekday night, which could have been resolved by the first technician with more attention to detail. read more

I have beem more than satisfied with every service M & S has performed in my home. Because I have the home warranty contract, i have used many different services, including plumbing, HVAC, and electric. I even purchased a new HVAC system several years back, and now my 2nd story bedroom stays nice and cool - which is almost unheard of in a 45 year old townhouse. The technicians are always friendly, knowledgeable, and on time for our appointments. When theyre on the way, i get a text with their name abd a picture of them so i know who to expect.. On several occasions they've given me a pretty nice discount too (usually when i have all services completed at once vs having one thing done and getting estimates for others). i have never had to call them back to fix something that they worked on previously because they fix it right the first time. And all their work is guaranteed A few friends have said they think i am being charged more and should try other than service companies... ? Not even sure that's true?? But my response usually includes something about my home being my most valuable asset, and that - as a general rule - we get what we pay for. To me, Michael and Sons' reliability and professionalism make it worth every penny... and the peace of mind that comes from knowing my home is in good hands is absolutely priceless! read more

Great service with extremely quick response time. My technician Abdul was on time, provided me with all information needed for the insurance flood claim and ensured all of my questions were answered. The restoration team was on site quickly with fans and drying equipment. read more

Jalen Gorham, the HVAC technician, was professional, courteous and helpful. He fully explained his actions, asked if I had any questions. He was pleasant to talk to. In and out in less than an hour! Thank you. I also had a plumbing inspection done by Elijah Hawkins. He was extremely knowledgeable on all things plumbing! He was very patient and educational to myself and my wife. He explained how things work and pointed out areas that we should be watchful for. There were no questions that he couldn't answer. He taught us about water PSI levels, anode rods, water heater flushes, expansion tanks, etc. Of course, I had to use ChatGPT to confirm what he told us: he was 100% spot on! He replaced a pressure reducing valve. We had no idea what that was until he explained in detail what it does and how it functions. Now, all of our faucets and showers are steady stream! No more variations! Thank you! read more

The tech showed up when he was scheduled. I received texts and calls providing updates on his arrival time. When he arrived, he was very professional and clearly knew his trade (I'm not a plumber but I've grew up in the trades and understand the mechanics). I am confident that the water heater and workmanship are worth the price and this new water heater will provide 25+ years of service like the old one did. read more

I wouldn't recommend Michael and Sons to anyone, for anything. The repairman was in my home for 10 minutes on Wednesday (video). He determined that I needed a part and left. When I didn't hear from anyone after four hours, I went to the office. Only to be encountered by an associate that shouldn't be working with humans. She told me that it would take 5 to 7 business days to get the part. That she would call me on Friday to let me know when it would be in. Friday came and went, no call. I call the them, only to be connected to a call center in Richmond, VA. They told me they have no way of contacting anyone in Maryland. I explained that, the weather is projected to get bad and that my pipes might burst. She insisted that there was burning she could do. Michael and Sons is supposed to be a 24/7 operation. No they're not. They are unprofessional, unreliable and totally disappointing. read more

the tech sent at least was honest and wasn't skilled for the job. the company will be sending a different tech with the experience. grateful for the honesty. but a little annoyed since it's affecting what was going to be accomplished. read more

Overcharged me for a site visit and did not fix anything. Will not work with them again.

Bahram did our plumbing inspection. He was very thorough and gave us great recommendations.

I was extremely happy with my service from Michael and Son. I called to have a pipe fixed that was leaking behind my drywall. My technician, Porfirio, did an excellent job with the repair. The price was very reasonable as well. I was particularly pleased with the fact that Porfirio took time to explain how the plumbing system was set up in my house and what he was doing to make the repair. As someone who likes to DIY home improvements/fixes when possible to save money, it was nice to learn a little bit through this experience. He even called me back on the phone after my appointment to help triage a water pressure issue, which I was able to resolve myself. I will definitely be using this company in the future for my plumbing needs. read more

For six years i've had a problem with our AquaTherm heating system (piece of sh*t); whenever the heat came on it would steal all the hot water to the shower rather than share it as designed/plumbed. Four plumbers and over $600 in "this will fix it" never did. Then our hot water heater failed. When i described the problem Bahram Atarod from Michael & Son while he was replacing the tank he said "oh, it should be plumbed like this instead". He ran another line from the tank direct to the heating system and problem solved. It looks sort of "Rube Goldberg" but he had to work with the space the (idiot) builder left. I would GLADLY use them again. Thanks!! read more

Michael & Son Services Baltimore - hot water line direct to the heating system; problem solved. - Plumbing Near Me - Baltimore, Maryland

I had two breakers in the kitchen that kept shorting out, and I needed a new garbage disposal, so not emergencies but things that needed to be addressed. Both of my electrical (Scott B.) and plumbing (Sherman P.) technicians arrived less than 24 hours after I called. Both were extremely professional and conscientious, and both handled the issues more than adequately -- and in a timely manner. FWIW, I also enjoyed simply conversing with both. Very satisfied with the services I received today. read more

Kenneth arrived today for my annual HVAC inspection. He was knowledgeable, professional, and went above and beyond. He was able to answer any additional questions I had and even checked out a concern I had about some of my ducts. read more

Bahram did an excellent job. He quickly identified the source of the leak, made the necessary repairs efficiently, and maintained a great, positive attitude throughout. He was careful with his work, respectful of my home, and very professional. Highly satisfied with his service. read more

I am satisfied with Michael A. and the installation of the new garbage disposal today. His professionalism excels again.

Technician did a thorough check to find why an outlet wasn't working. Made the repairs necessary and kept area clean while doing the work. While he was here I added in to have my smoke detectors replaced since they were very old. He had them on his truck and easily replaced all 5. Highly recommend them. read more

On time, efficient, always listen and have a solution. A variety of home services are offered, so they can help with almost any issue. I recommend you call them! read more

Logan came to check an electrical outlet. He found it needs replacing. He offered to do a safety check through the house and I agreed. He found several items that needed to be addressed, and I appreciated his thoroughness. Logan was on time and very business like. read more

Trey fixed my leaking copper pipe in lest than a 1/2 hour. He was polite and showed he cared about his work

I had a routine HVAC service completed. The price was reasonable and the technician was pleasant. Everything went smoothly.

My daughter dropped jewelry down the drain. I was hoping we'd find multiple pieces. Unfortunately, just 1 necklace was found. Financially not really worth the expense however, Bahram Atarod was great! He was efficient, neat, and showed empathy. I appreciated his demeanor and thorough exploration of the gunk. While leaving a wasp entered my house. Mr. Bahram came back in, swatted the wasp stunning it and swept it out of my house! Thank you Mr. Bahram. You're an asset to Michael & Son Services! read more

We contacted Michael & Son in September 2023 because our basement toilet was not flushing correctly. A technician came to our residence, snaked the basement toilet, and claimed to have cleared debris from the line. We paid the $737.00 fee charged. Despite our concern that there may be a more significant issue, the technician did not further investigate and assured us that the problem was resolved. Three days after the technician's visit, our basement flooded. We immediately contacted Michael & Son, and they asked if we needed mitigation, and we affirmatively replied. We believe that Michael & Son provided this "mitigation" service because the flood occurred a few days after the technician was sent to our residence. At that time, we requested another service technician to assess the problem. That technician determined that the (outside) Clean Out was backed up and suggested that we contact our local government. Our local government also determined that the cleanout was backed up, and a drain cleanout was performed. Michael & Son acknowledged it had been determined that the plumbing problem was an off-site issue and refunded us the $737.00 fee. A short time later, we received a $4,426.00 invoice from Michael & Son for mitigation services. We disputed the charge because the 1st technician misdiagnosed the issue, leading to our basement flooding and over $23,000.00 in water damage. We maintain that our basement would not have flooded if Michael & Son had correctly diagnosed the initial problem. Michael & Son accepted no responsibility for the problem their technician created and perpetuated through misdiagnosis. We did not pay the invoice at that time. However, more than a year later (November '24), we received another $4,426.00 invoice. Ultimately, we paid the full invoice. Michael & Son acknowledged the misdiagnosis by refunding the initial $737.00 fee, and we have a voicemail receipt that the problem was an "off-site" rather than inside problem. We may choose to litigate this matter at a future date within the statute of limitations. read more

I was yelled at by an employee with Racial Slurs, called the company immediately, was treated by a very friendly young lady who was compassionate to my complaint. She took my information and said she would be sure to have someone call me back. This occurred just prior to noon. NO one called me back. I guess racism is not that valuable to management. Again, the original call taker was compassionate. Just not to those higher up. read more

I've been using Michael & Son for a few years now. I had the same person come out for years. Now, I have a different guy named Kenneth & he is great too!!! I appreciate the efficiency and politeness!! read more

I love Michael &son for all my plumbing needs! They arrive in a timely fashion exactly the time they tell you. I will always call Michael and son! They are honest and won't charge for anything unnecessary! Thank you Michael & son! read more

Adam was knowledgeable, professional and took care of all my plumbing issues. I felt that the cost was reasonable- i have great confidence in the work that was done. I will only contact Michael & Sons in the future and I hope i can request Adam specifically!! I have used other companies and did not have this same experience! read more

We needed inspection for our house as the house is 50 years old and all plumbing is same age. Everything was done very quickly and professionally, we had inspection done had some advice on how to use some of the equipment to make it last longer and what needs to be done for safety. Bahram done an excellent job read more

Punctual, communicative, professional and pleasant! A+ for all of your seasonal PM's! read more

Excellent service. Arrived earlier than expected, polite and professional!!!! Thank you so much.

Good to see a business run with morals. Tech that came out acknowledged an error and suggested a way to fix, that would be less money out of pocket for me but still business for Michael and sons. read more

Junior was wonderful! He was able to diagnose the problem and explain it well, and fixed it same day. Gave a good quote and did great work! Would definitely recommend him to others. Also, next day appointment available and frequent messaging updating about technician arrival- very efficient and professional. Would definitely recommend! read more

Very Disappointed! Tech did nothing for AC Cleaning and Tune-up inside or outside! Didn't/couldn't get the covers off! Claimed unit was too old. Will not use them again for heating/AC issues. Have used then for other services and was pleased. read more

Courteous, professional, and efficient. Would only ask that appointments were made in smaller than 6 hour windows.

Very disappointed! Guy did nothing inside or outside. Says system too old. Not happy all!

This afternoon I had an leaking valve and the customer service agent was able to schedule a technician within an hour. Amazed. Then Mr Bahram Atarod arrived, very little wait time. Extremely polite and professional and repaired my initial problem, perfectly. Then we discovered it was 2 prong, Mr Atarod gave me 2 options as how to work with my problem and I went with the full repair. My home and pioes are aging, and I would be looking at issues later. He fully explained everything to my understanding. I'm totally satisfied with the service I received. Much appreciated. read more