the tech sent at least was honest and wasn't skilled for the job. the company will be sending a different tech with the experience. grateful for the honesty. but a little annoyed since it's affecting what was going to be accomplished. read more

I had a routine HVAC service completed. The price was reasonable and the technician was pleasant. Everything went smoothly.

My daughter dropped jewelry down the drain. I was hoping we'd find multiple pieces. Unfortunately, just 1 necklace was found. Financially not really worth the expense however, Bahram Atarod was great! He was efficient, neat, and showed empathy. I appreciated his demeanor and thorough exploration of the gunk. While leaving a wasp entered my house. Mr. Bahram came back in, swatted the wasp stunning it and swept it out of my house! Thank you Mr. Bahram. You're an asset to Michael & Son Services! read more

We contacted Michael & Son in September 2023 because our basement toilet was not flushing correctly. A technician came to our residence, snaked the basement toilet, and claimed to have cleared debris from the line. We paid the $737.00 fee charged. Despite our concern that there may be a more significant issue, the technician did not further investigate and assured us that the problem was resolved. Three days after the technician's visit, our basement flooded. We immediately contacted Michael & Son, and they asked if we needed mitigation, and we affirmatively replied. We believe that Michael & Son provided this "mitigation" service because the flood occurred a few days after the technician was sent to our residence. At that time, we requested another service technician to assess the problem. That technician determined that the (outside) Clean Out was backed up and suggested that we contact our local government. Our local government also determined that the cleanout was backed up, and a drain cleanout was performed. Michael & Son acknowledged it had been determined that the plumbing problem was an off-site issue and refunded us the $737.00 fee. A short time later, we received a $4,426.00 invoice from Michael & Son for mitigation services. We disputed the charge because the 1st technician misdiagnosed the issue, leading to our basement flooding and over $23,000.00 in water damage. We maintain that our basement would not have flooded if Michael & Son had correctly diagnosed the initial problem. Michael & Son accepted no responsibility for the problem their technician created and perpetuated through misdiagnosis. We did not pay the invoice at that time. However, more than a year later (November '24), we received another $4,426.00 invoice. Ultimately, we paid the full invoice. Michael & Son acknowledged the misdiagnosis by refunding the initial $737.00 fee, and we have a voicemail receipt that the problem was an "off-site" rather than inside problem. We may choose to litigate this matter at a future date within the statute of limitations. read more

I was yelled at by an employee with Racial Slurs, called the company immediately, was treated by a very friendly young lady who was compassionate to my complaint. She took my information and said she would be sure to have someone call me back. This occurred just prior to noon. NO one called me back. I guess racism is not that valuable to management. Again, the original call taker was compassionate. Just not to those higher up. read more

Adam did a good job replacing my hot water heater. He was helpful and polite. I was a little concerned when the hot water line was run immediately after the installation because a lot of red brown water came out at first. Adam told me this was normal clearing of the pipe line. I pointed out that the pipe line going from and to the heater was all pvc and the only metal bits were the parts he installed. So that concerned me that the rusty water originated from the new heater because my internal pipes are all pvc and therefore can't rust! Also we had some discussion on the warranty validity due to my house being on well water. He suggested I have my water tested And I told him I had already done that and a calcite water filter was installed some years before to neutralize the pH level which was identified as a potential issue caused by the high iron content in the rocks in this area which causes a higher acidity level in well water and calcite (limestone) neutralizes this. He still made the comment on the job notes which concerns me wrt the 10 year warranty validity due to his comments. The previous 2 hot water heaters did not make the full warranty period. I hope Michael and Son will honor the warranty. The replacement wasn't cheap! Since fitting the water neutralizer more than 15 years ago none of my other fittings and appliances have suffered and failure. read more

I love Michael &son for all my plumbing needs! They arrive in a timely fashion exactly the time they tell you. I will always call Michael and son! They are honest and won't charge for anything unnecessary! Thank you Michael & son! read more

We needed inspection for our house as the house is 50 years old and all plumbing is same age. Everything was done very quickly and professionally, we had inspection done had some advice on how to use some of the equipment to make it last longer and what needs to be done for safety. Bahram done an excellent job read more

Punctual, communicative, professional and pleasant! A+ for all of your seasonal PM's! read more

Excellent service. Arrived earlier than expected, polite and professional!!!! Thank you so much.

Good to see a business run with morals. Tech that came out acknowledged an error and suggested a way to fix, that would be less money out of pocket for me but still business for Michael and sons. read more

Junior was wonderful! He was able to diagnose the problem and explain it well, and fixed it same day. Gave a good quote and did great work! Would definitely recommend him to others. Also, next day appointment available and frequent messaging updating about technician arrival- very efficient and professional. Would definitely recommend! read more

Courteous, professional, and efficient. Would only ask that appointments were made in smaller than 6 hour windows.

Very Disappointed! Tech did nothing for AC Cleaning and Tune-up inside or outside! Didn't/couldn't get the covers off! Claimed unit was too old. Will not use them again for heating/AC issues. Have used then for other services and was pleased. read more

Very disappointed! Guy did nothing inside or outside. Says system too old. Not happy all!

This afternoon I had an leaking valve and the customer service agent was able to schedule a technician within an hour. Amazed. Then Mr Bahram Atarod arrived, very little wait time. Extremely polite and professional and repaired my initial problem, perfectly. Then we discovered it was 2 prong, Mr Atarod gave me 2 options as how to work with my problem and I went with the full repair. My home and pioes are aging, and I would be looking at issues later. He fully explained everything to my understanding. I'm totally satisfied with the service I received. Much appreciated. read more

We scheduled them for routine hvac maintenance and when they were there they installed a water leak detection switch. Once they left the heat stopped working and the unit was only blowing cold air. This is in the middle of February. I called to have them come back out to fix, they offered me an appt 2 days later. I asked them to dispatch the 'emergency' team to be able to fix it in a reasonable amt of time. They agreed, window of arrival 6-12am. It was 11pm and we hadn't heard anything so I called and they said they would not send someone out because they didn't have a credit card on file. They never told me this when I booked them 5 hours prior. The call when I booked them was about 30-45 minutes long trying to get them to come out. They offered my an appt to fix the situation 2 days later, refused to book me again for the more urgent service, said they would escalate to their manager but it would take 48-72 hours to respond. It's been more than 72 hours and no response. We had to call another company which confirmed it was an error on their part for the reason the hvac wasn't working. So essentially got double charged. Everyone makes mistakes but the recovery service was awful and left us without heat in freezing temperatures and no efforts to remedy the situation . Would not recommend based on the number of mishaps and lack of accountability read more

Long story. Poor communication is the key to the poor service. Called me and left message. Called back and never heard back. One project and one request for estimate and both were a challenge and didn't need to be had they communicated. read more

Mr. John Cawthorn arrived on time and efficiently diagnosed the problem and completed the necessary repairs. The plumber did a good job.

Quality service, friendly technicians and peace of mind job is done right. On the more expensive side, but worth it for your home.

Had my water reducing valve replaced. It is in the basement ceiling. The tech dispatched was timely, friendly and efficient. He completed the job in about 35 minutes. The problem is the labor cost; way overpriced. For the same work order, I requested getting sewage cap replaced & was told a dig crew would have to come out to estimate, which meant another estimate fee. When I showed no interest, the Tech called the office, and suddenly I was told that it could be done today by the Technician already at my house. Although the Tech was great, Michael & Sons' business practice & pricing leaves me a bit disappointed. read more

Michael & Son Services Baltimore - Old sewage cap - Plumbing Near Me - Baltimore, Maryland

After 6 days without heat, Nicholas was able to complete the repair to my furnace. He was on time, pleasant and friendly. He made sure there were no leaks! read more

Adam White from Michael and Son was very professional, knowledgeable and informative. He did a great job explaining and installing my water heater. I highly recommend Michael & Son. the cost was less than I expected also. Not to mention that I made the call to Michael & Son in the morning and had an appointment the same day. Thank you Adam and thank you Michael & Son. read more

I have an outdoor CGI outlet that has some issues. I've had them out three times with three separate payments including an emergency same day fee to resolve. Now that the work has gone out again and it is under warranty, they suddenly have no available appointments for 3 weeks. This is unacceptable as the outlet supplies lighting for an entire city block making this a literal public safety issue. As they know this, I believe they are forcing me to pay another company rather than stand by their warranty and their work. STAY SO FAR AWAY! read more

We were concerned about our auxiliary heat coming on a lot January and February. Marquis came out and checked everything out and couldn't find anything wrong. Explained that we had over a month of extreme temps which made the auxiliary heat come on a lot. Nice guy. Felt better checking it out. Better safe than sorry. read more

I called and received same day appointment within 3 hours of my initial call. We received Exceptional work, knowledgeable work, & quick work! I highly recommend this plumber, we had Mr. Porfirio A. and he did an amazing job and worked well dealing with my elderly mother during the repairs of our bathroom leak under our sink. They fixed our bathroom leak from our water line under our bathroom sink, the drain leaking, and they also added /installed shut-off cold/hot water valves. Good luck everyone! With Michael & Son's Services you'll definitely have luck! read more

Friendly Fast and Efficient! Completed all work needed today. Gave me fair pricing for future projects.! Overall Excellent!

The technician provided great customer service and was very knowledgeable regarding codes and regulations. He had all the tools necessary to perform both the requested and additional updates. read more

Courteous and professional customer service! They did a great job with installation of our new water heater.

UPDATE 8/2 I talked to a supervisor, Mr Hammock, yesterday. He checked out my pictures and got a technician out next day. The tech arrived early in the morning and got the fan cleaned out. He did a check of the unit to make sure nothing else was wrong. Im happy with the service I received after getting in touch with a supervisor. He called to make sure I was happy with the service before the tech left. got sold the Gold care program. You're supposed to get priority care with it. You do not. It will still take at least a week for them to come out. Had a tech come to my house last Friday because there is very low air flow coming from my ducts. Tech came out and said the problem was an "overrated filter". He removed the filter and told me to let the system run without it. I asked if it could be the blower. He told me no. It's fine. So the problem did not resolve. I opened my unit up and there is something stuck the blower. This means the tech did not even bother to check it. I was told a supervisor would call me back same day. They have not. I called again today and was told it would take 24 hours for a supervisor to call. It's been 24 hours and still no call. They will not send another tech out for another week. It seems like they WANT your equipment to break so they can charge more. I'm upset I paid all this money for a service plan that is useless! read more

Michael & Son Services Baltimore - Jammed up blower fan the tech didn't catch or bother to check - Plumbing Near Me - Baltimore, Maryland

Furnace inspection: I have multiple units. Kenneth arrived on-time (early actually) and quickly went to work checking each unit. He was professional, thorough and quick. He explained to me what was going on as he did the work. When he was finished he shared his report and recommendations. He even made some adjustments to keep things running smoothly. His recommendations were pressure free. Highly recommend Michael & Sons. read more

He came out once at night, the second time immediately after a snow storm. He correctly diagnosed the problem and fixed it.

David was knowledgeable, friendly, arrived on time and seemed to fix the issue. Time will tell of course.

I had my air ducts cleaned. Excellent work! The "scheduler" should coordinate better with the worker. They had my guy all over the place.

our water heater was leaking pretty bad. Mr. Bahram came and replaced the water heater same day within an hour! Not only that, there was no pool of water left. Very clean and efficient job. Thank you Michael and son's entire team!!! read more

I called Michael & Son to get a second quote on a plumbing issue that I had. Michael B came and did a thorough assessment of my issue, made some adjustments and was able to save me the thousands of dollars that the other plumbing company quoted me. Needless to say, Michael & Son earned my continued business. read more

I'm just a bit annoyed with the service today. I requested service to replace a bathtub faucet fixture. Unfortunately, the type of fixture I ordered was not going to fit. That is not my complaint... the technician arrived and attempted to install the fixture (cutting my existing pipes in the process). He then left first for supplies and later to go solder the new fixture without success. My issue is that he left for well over 2 hours. I thought he had returned to the area office. After over 2 hours , I called the dispatcher only to find he was outside my condo building the entire time. It would have been helpful to receive a status update of the attempted installation. Instead, I was waiting thinking that he was not going to return. Communication to the client is important. The day off from work has been wasted. Furthermore, at this time my faucet has been severed and the tub not useable. read more

Adam was awesome. I was getting my floors done when he came. He covered his boots to protect my floors. He explained everything in depth and even sent me pics afterwards. I appreciated his knowledge. He worked efficiently and was in and out quickly. He even saved me a few coins. I would call again and request Adam. read more

Service was prompt and efficient! The service provider was polite and was able analyze what was needed.

The service call was great I was told exactly what was wrong in my home I had water in my crawl space and the young man found that there was a pipe that was cracked Darius is very very confident I was confident with what he told me his service call was excellent he's a good tech thank you read more