Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

The dr is fantastic. The billing and profit centrer is beyond insane. They expect a membership fee…read moreof 185.00 and when asked what is this for. Answer is for digital records keeping ....wtf. So I had my epidural shot. 800.00 upfront for my deductible. Then kept sending bills and after Paying multiple I called and the billing said ..oh just forget that one. Again wtf. Then 3 months later another bill. They now are asking for 460 from a collection agency. BASS should be reported to better business bureau.

This is the office building for women breast imaging and a few doctors for orthopedic surgeon …read more It has big windows and lots of chair for patients and family to sit and wait . Nice restrooms upstairs and downstairs. Staffs are friendly and helpful . There is an elevator inside even it is a two story building . To make an appointment may take a few weeks to month ( especially if you are new patient) . I think it is worth the wait . I saw Dr. Joshua Richards for hand therapy. He is a wonderful doctor . ‍

Was referred here for my carpal tunnel/trigger finger. Dr Cooke and her assistant Kathryn ate very…read moregood at their jobs! They listen, take care of younand respind to emails! My surgery went great and lucky me I get to go again for the other hand.

Dr. Hasan (as well as his surgical assistant Lester) were exceptional from start to finish. My…read moreL5-S1 disc was heavily calcified and essentially stuck to the nerve, which required extreme precision and technical skill, and Dr. Hasan handled it flawlessly. Lester's technical skill in assisting was seamless and reassuring throughout. Beyond his expertise, Dr. Hasan was professional, straightforward, and had a bedside manner that immediately put me at ease. Recovery has been incredible, no pain and no downtime. I'm deeply grateful for the care I received and the results, and I would wholeheartedly recommend Dr. Hasan and his team to anyone considering endoscopic spine surgery.

Dr. Hasan performed a minimally invasive surgery (endoscopic spine surgery) on my neck that…read morecompletely changed my life. I had a ruptured C6-C7 disc causing unbearable pain -- I was at a level 10 and relying heavily on pain medication just to get through the day. Dr. Hasan used a new technique involving a tiny incision from the back of my neck (not the front), with a small camera and precise tools to clean out the ruptured disc. The procedure was so efficient that I was able to go home the same day. The result was incredible -- immediately after surgery, my pain went from a 10 to 0. I didn't even need a single painkiller afterward. I had lost two months of my life to pain, and Dr. Hasan gave it all back to me in just a few hours. I highly recommend this surgery to anyone suffering from the same issue. The entire office staff, from Gezall to everyone involved, was caring, professional, and supportive throughout the process. Thank you, Dr. Hasan -- truly a life-changing experience.

I was being nice when I said I'd give 0 stars -- I'd actually give -5 stars if I could…read more They sold me a foot insert, claiming it wasn't covered by insurance, and charged me $70 upfront at the apor. Later, I received another bill for $130 instead. The bill was sent through Privia, and every time I call, they say they can't look into the details of the charges. On top of that, there's another $30 charge that I have no idea what it's for. My last visit was six months ago, and I've already paid all my previous bills. It's ridiculous that they keep adding new charges without explanation.

This review is for Steven Liu. If I could give a negative 5…read moreI would. Dr. Liu was rude, unprofessional and condescending. He was unprepared for my appointment and kept claiming that images Tri-Valley Orthopedic already has in their system were not there. I knew for a fact my relevant images were already in their system as well as a relevant report. However, Dr. Liu told me in a very condescending tone, "I know you WANT the images to be there (in their system) but talking more won't make them be there." So when it was clear Dr. Liu wasn't going to help me I ended up speaking with a very kind and helpful person at the front office on my way out who promptly located the images and report. All the office staff present were very helpful. But this was after Dr. Liu had already wasted time being argumentative about the matter. Dr. Liu was brushing me off due to his own incompetence and that of his medical assistant in bothering to locate what took just a moment for a front office person to find. Additionally, he was only going to look at one body part, with zero interest in even trying to track down whether my pain is referred or due to an issue at the site of pain itself. He never even came into the medical room where I was waiting to see him for my appointment. I ended up having to go into the hallway to try to speak with him and to try to help him and his medical assistant to locate those particular images/report. Dr. Liu had no concern for my well-being at all. He seemed in a hurry to simply move on to another patient with doing nothing at all to even try to help me. I waited months for this appointment. Unfortunately another Dr. in the practice who I'd seen previously who is very professional had told me that Dr. Liu would find a way to help me even if I wasn't able to do a cervical MRI, which I tried twice to do. Unfortunately that Dr. was mistaken and Dr. Liu wouldn't even look at my X-rays in liu of the MRI images he and his medical assistant were too incompetent to locate in their own system, despite being easy to find by a very helpful and kind person in the front office. His medical assistant appeared bored and as though she couldn't be bothered to do her job. She also clearly looked confused by the correct medical terminology I was using when trying to explain where I hurt. This whole ordeal was such a waste of my time and that of my friend who accompanied me. She was equally appalled and put off by Steven Liu's behavior and lack of professionalism. I can't express enough how much I wish I'd never bothered to pursue medical care from Dr. Liu. I'm still left in severe pain which I've been navigating for just over two years. If I could bill Dr. Liu for my wasted time and energy I would. Negative Five Stars.

Currently being seen for 2 injuries my arm/elbow and my knee. Don't like the doctor treating me for…read moremy arm. I don't feel his treatment plan is the best plan of care nor accurate and he's a new doctor and I don't do well with residents. Dr. Pritcher is who is treating me for my arm and I won't be going back there to see him. My pain has gotten far worst since my first appt with him a year ago. However, Dr. El Rashidy who is treating my knee, EXCELLENT!!! I knew within 5 minutes he would take great care of me and he is the business partner of the first doctor I saw at the facility who left and is not in network with my insurance. I will be going back to his business partner when my insurance changes so he can treat my arm and elbow as Dr. El Rashidy does not treat arms or elbows. The place is hit or miss depending on the doctor you get, but Dr. El Rashidy and his P.A. Wesley are great!!!!!

All they know is to disrespect people. Do not go there…read more I had a 1pm appointment and the front desk checked me in and got my co-pay. Then I was waiting there till 1.45. That's when I was seen by their doctor. The staff is extremely non- courteous, disrespectful. The least you expect is for them to communicate the delay and be polite when speaking. But not. After my consultation appointment, the wanted me book an appointment with a therapist outside. They made me pay for my appointment and then they sent me to look for therapists outside of their business, which starts the entire process again Why would need to see them and pay them, if I was being sent to see a therapist elsewhere. It's ridiculous. It's a scam.

Dr. Hou is an excellent doctor. He has been treating me for my back for years. I did have to let…read morehim know at one time that his ancillary staff were making him look bad. They were not responsive or dependable. I let him know at one of my appointments the problems I was having and things have fine since then.

Worst doctor by far. All the 1 star reviews sums it up regarding to how he doesnt even care. He…read moredidnt even care about what i had to tell him regarding my back issues. Didnt even bother to check me out. He already decided he didnt care once he saw me. Sent me to fremont to get a $3k epidural steroid injection which didnt do anything!! No greet, not friendly and just doesnt care. He told me that im perfectly fine and then i got a second opinion from another doctor and now im going to have surgery on my back.. That just shows you how much he doesnt care. oh and my appointment was only 3 min max.

I'm still currently healing from my plantar fasciitis and each time I come the Dr. is very…read morewelcoming. He has helped me tremendously with my plantar fasciitis.

Ulyss is thoughtful, knowledgeable and thorough…read more There are few people I'd trust to adjust my neck and shoulders, and he gets right to the source of pain!

My husband is having problems with is Left Knee and we booked an Appointment to Dr Behzadi ! He is…read moreTruly an Amazing Physician who had been Practicing for Years ! This Doctor Definitely knows His Way Around the Human Skeleton I Cannot say Enough Great Things about Dr Behzadi and His Staff ! The Office could Probably Use some Art Work but It's the Doctor That Really Counts !

Came across Dr. Behzadi's yelp while searching for something else and am shocked to see any bad…read morereviews. He took the time and care for my mother's knee replacement. He's genuine. 5 stars all the way. Yes, you may have to wait sometimes but that's life and exists with all doctor's visits.

The front desk staff is always very welcoming, and the clinic is clean, organized, and easy to…read morevisit. Every time I come in for acupuncture with Dr. Shen, the process is smooth from start to finish. The insurance and billing process is also very easy. The front desk handles everything for me, and I only have to pay my copay, which makes each visit stress-free. I have been seeing Dr. Shen for the past couple of months and have completed about 11 treatments so far. She has helped me with several health concerns, especially my back pain, which has improved a lot since starting treatment. What surprised me most is how much she has also helped with my allergies. I can breathe so much easier now. Dr. Shen is very busy at the Pleasanton location, so sometimes I drive to the Fremont office to see her. Even though it is farther, it is absolutely worth it because she is amazing. The front desk is awesome about calling me when there are cancellations with her. My wife has also been seeing Dr. Shen for pregnancy and fertility support. We had been trying to have a baby for almost two years and had traveled countless times to Europe for IVF. After my wife saw Dr. Shen for about five treatments, she became pregnant. Dr. Shen has also helped her with migraines, which has been such a blessing for our family. What makes Dr. Shen special is that she truly takes the time to listen to her patients. She customizes every treatment and treatment plan based on our individual needs. I originally came to Eastern Medical Center for back pain, but Dr. Shen treats the body as a whole, and I really appreciate that holistic approach. I am so glad we found Eastern Medical Center and highly recommend Dr. Shen for acupuncture

I was excited to try this place for nagging shoulder pain that's been increasingly getting worse. I…read morelive close by and it's very convenient. However, I was very disappointed with my experience here, especially as someone who also works in pain relief and values Eastern medicine. * $155 for about 5 minutes with the doctor * No real shoulder exam, muscle testing, orthopedic tests, or nerve assessment * Pressed on a few tight spots I showed him in my shoulder and immediately decided on cupping + acupuncture without identifying the actual issue * 15 minutes of cupping, 20 minutes of acupuncture, and I left feeling exactly the same This felt less like individualized care and more like a "same treatment for everyone" approach. Eastern medicine can be incredibly effective when done properly, but this experience felt rushed, impersonal, and money-driven. I rarely leave negative reviews, but this level of care was unacceptable. I'm sorry to say this is an insult to eastern medicine. I've had eastern medicine and they never treated me without even identifying my problem.

"A+ Quality, Friendly Staff"…read more For my next visit to Dr Bell, I decided to break my shoulder. Well, okay, not really broken-- the usual rotator cuff injury. The doctor described the tendons as "shredded." This was not exactly the adjective I was hoping for, and surgery was required. The surgery was uneventful, and took place right across the street at Hacienda Surgery Center. On my next visit to the doctor he provided color photos of my surgery. It's sort of like doing selfies, except you're unconscious. Several weeks later, I was in the capable hands of the onsite physical therapist, Mark Snyder, assisted by his capable assistant. Karen. These folks are excellent-- professional, as well as friendly. I sometimes call Mark, "Mr.Pain." It was originally, "Dr. Pain," but he reminded me he was not yet a doctor. I don't know why I came up with that nickname for Mark. During physical therapy, whilst icing my shoulder, the PT team allows me to watch the TV show, "Sherri." This is part of Mark's therapy, and provided at no extra charge. I am always pleased with the proficiency professionalism and courtesy of the great staff here. A top tier medical practice happens neither easily or quickly. Doctor Bell is a very capable surgeon. I would not go anywhere else. But please don't tell the physical therapist that I call him Mr.Pain. That nickname might be misinterpreted , and they might cut me off from the "Sherri" TV show.

Dr. Bell is amazing. His team got me in for an appointment quickly, he immediately gave me an exam,…read morelistened to all my concerns, got me and x-ray, MRI, and let me know I needed surgery. Surgery went well and I'm now 2 months post op! With physical therapy right around the corner, recovery has been a lot easier with everything so close and well organized. He is also very nice and personable. Would definitely recommend to everyone!