Sent our older child there for a contact lense exam. BEWARE of this office, the Leesburg office and most likely all of this doctor's establishments. She has been to doctors on her own for a few years, so we didn't think there would be a problem. She has been wearing contacts for some time now. When the doctor had her try on contacts that were not her prescription, causing pain to her eye and an immediate harsh headache, she got up and left their office. The exam was not completed, but their office manager elected 1) not to call us with a review of the exam and discussion of the expected charge, 2) increased their price 90% for a simply uncomplicated exam, and 3) began to send harrassing letters and bills when we negotiated with our insurance company for their charges to be paid and for their understanding that we will NEVER grace their establishment again. We left messages with their receptionist for the doctor to call us, but he failed to even try to speak to us. It appears that the office staff runs the show and are allowed to bully customers at their will.
Simply put, the doctor changes his charges to higher than industry standards, their staff does not care about causing pain to their patients, when they are confronted with customer problems they ignore them or start acting childish and bullish, and they fail to offer the one solution that has been offered to our family by many doctors who may have issued an incorrect prescription by accident (offer to re-evalute the patient!). Instead, we got a clear attitude of "we are right, we don't care if the exam wasn't completed and we caused pain to your child, give us our inflated cost, give us our money!" read more