So far so good! I met Dr. Haffner before anyone else and she definitely seemed genuine and catered…read moreto specific needs of my child. Asked me for problems areas, etc. also, her clinical manager explained everything! Their expectations, insurance, payments. She also gave me a tour of the facility I mean it was really good. I plan on making this our Family office to grow with. Unfortunately the receptionist has terrible customer service. Today, 10/26/17 is my second visit and still the same. If you have a problem dealing with people maybe a career change may suit your needs. I mean I practically feel like she is rolling her eyes at me.

I had a very disturbing experience with my 4-year-old son at this office and feel compelled to…read moreshare for other parents. My son was seen for fillings on his front teeth. Before the procedure, I was not clearly informed about potential outcomes, including changes to the appearance of his teeth. I was also not allowed to be present during the procedure, which made me uncomfortable but I trusted the staff. After the visit, my son was extremely upset--crying the entire ride home until he fell asleep, which is completely out of character for him. He told me that staff were mean to him, that he was restrained, and that when he said he was in pain and asked for me, he was told they didn't care. Hearing that from a 4-year-old was heartbreaking. His teeth are now visibly discolored and shaped differently, which was never discussed beforehand. When I raised my concerns with the dentist, they were dismissed in a way I found unprofessional and lacking empathy. As a parent, I expect clear communication, compassion, and the ability to advocate for my child none of which I felt were provided here. I would strongly encourage other parents to ask detailed questions and carefully consider their options before proceeding with treatment at this office.

Went off a whim and tried a good search for a dentist for my son. So glad I did. Polka dot…read moredentistry was so warm. When we got there, they had a sign with my kiddos name on it to welcome him for his first visit. The hygienist was extremely patient and reassuring. Dr. Nanna also knows her stuff so that's always appreciated!

Being new to the ATL/Johns Creek area, I was genuinely excited to find what I thought would be a…read moregreat pediatric dentist so close to home. Unfortunately, after only my second visit, I'm seriously considering moving my kids to a different practice. A few things that happened during this recent appointment were extremely disappointing. 1. Unprofessional Front Desk Experience Something just felt off with the office staff from the moment we arrived. The front desk person rushed me into signing forms showing what I supposedly owed without taking a moment to explain anything. When I noticed a date discrepancy and asked about it, she brushed me off, saying it was from my "last visit." This was only our second visit -- the first was in February -- so that response made no sense. It was also clear she got irritated that I was asking questions instead of just signing without understanding. Thankfully, the person sitting next to her kindly stepped in and explained things clearly, which made sense and turned out to be accurate. If the first staff member didn't know, she could've simply asked someone who did instead of acting dismissive. 2. Long Wait and Disorganized Visit Our appointment was at 3 p.m. for routine cleanings, yet we didn't leave until 4:15. It was obvious they were overbooked -- the whole office felt chaotic. There was even a line for X-rays. I brought both my sons, but they only allowed one parent back, which I understand for safety reasons. My 9-year-old was fine on his own, but my 5-year-old was nervous. The staff kept giving me mixed directions -- first, I couldn't sit in a certain chair due to "policy," then I was asked to go help my younger son calm down, then told to leave again, then asked to come back again to help him try the X-ray once more. It was frustrating and unorganized. One hygienist, in particular, was quite rude and passive-aggressive, muttering loudly, "Well, if he can't do the X-ray this visit, we'll just have to wait until next time." For a pediatric dental office that works with children, I was shocked by the lack of patience, empathy, and flexibility. That same hygienist also treated my 9-year-old and, instead of speaking to me directly, told him to let me know he'd need to come every three months for cleanings because of his braces. It's unprofessional to communicate treatment details through a child instead of the parent. 3. Disappointing Interaction with the Dentist Even though this was only my second visit, I noticed the same issue I experienced during our first -- Dr. Nanna has zero warmth or bedside manner. I initially gave her the benefit of the doubt, assuming it might've just been an off day, but this visit confirmed otherwise. For a pediatric dentist, she's surprisingly cold, impersonal, and lacks the kind of approachability kids (and parents) need. Her staff seems tense and on edge, likely because of the strict, joyless atmosphere she creates. When she finally came into the room, the only thing she said was, "So, do you have questions for me?" How could I possibly have questions when she hadn't even provided me with a report or explained anything about the exam or X-rays? It was baffling and left me feeling completely dismissed as a parent. Overall, I'm extremely disappointed and disheartened. If I'm going to spend a significant amount of money on my children's dental care, it will be somewhere that treats both kids and parents with kindness, professionalism, and respect.

Dr Yates is a great dentist! Dental town always gets me in quickly if I have a dental emergency! I…read morethought I cracked a tooth and was able to get a same day appointment. It's a great clean office as well!

After months of pain and discouragement (following a injury to my 4 front teeth) when my fracture…read morewasn't recognized right away, and an endodontist who dismissed my concerns and discouraged me from seeing an oral surgeon--delaying the diagnosis--I felt completely frustrated and self-conscious about my smile. During my recovery from surgery with another oral surgeon in the same practice (Dr. Cho...who's awesome too and did an amazing job with my surgery), Dr. Yates saw me for post-op concerns while Dr. Cho was out of town. In reviewing my chart, Dr. Yates validated the concerns I had raised from the beginning and gave me a greater understanding of what had truly been going on. Together with the assistance of Katie, a dentist herself, he addressed what hadn't been resolved and redid my temporary crown. The entire team was compassionate and Dr. Yates and Katie spent a great deal of time, went above and beyond the expectation, and the result was amazing!!! For the first time in a year, I felt hopeful again, I got my smile back, and have a clear plan moving forward. I am beyond grateful to Dr. Yates, Katie, and their WHOLE TEAM, who excelled in all areas! I would highly recommend them and this will now be my new permanent place for dental care!

The dental office is beautiful but there is a fine line between being treated as a consumer instead…read moreof a patient. They offer private rooms at an additional $100 (optional) but only in the mornings and if you agree to a private room once- the office categorizes you as a patient who can graduate from that room but only based on the discretion of the people who are getting paid by such private room⁉They will refuse to schedule an appt with a regular room moving forward. You are stuck paying for the private room and front desk can't do anything about it. This feels unethical and not in the best interest of your patients. Every other dental office will offer you a private room due to hipaa and osha ( this is a clear violation) and not charge additional. The only difference is there is a door here and not a partition. At this office they make it so the chairs sit SO close together like in a dental college ( a dental bay is a clear osha violation) - that naturally the parent will request that private room bc all it takes is one crying child to scare the others. Either way, you do have to agree to it so it's not a secret either but again feels off and completely on purpose! This area is like the, "nicest," in the neighborhood I guess and the other offices around are pretty old, making it so that these type of businesses provide care in a different way, more like you're a number and not a person. The slide and toys are nice but not what most important here. It's too bad bc Dr.Diaz was very kind and the hygienists were lovely as well. Ultimately, I thought maybe I was not the target audience until the office manager called me back to smooth things over and never acknowledged the issue. She went out of her way to tell me why the have private rooms while still not addressing that the issue is they lock you into a room you have to pay $100 additional for and therefore cant even book a regular appt without their permission, the dr didn't bother to call me and Elaina even admitted there were no notes from Dr saying my son had to stay in private room. She kept saying you could graduate (wth?) I'm paying for this!! Delusional. This state is ranked the worst in health care, there is a reason.

This isn't just a dentist it is a carnival!…read more Slides in the office, gaming area, a coffee station, lots of open seating, and then a prize area for kids when they are done. The dental stations are equipped with TVs and headphones for each person, and there is no messing around... once you are in you are attended to! I mean it is like a giant kids play place in here. Well decorated, happy and fun! What kid wouldn't want to go here. Heck I want to come here! Super nice place, great people, and a good location. They have changed dentist visits for my kids forever!

Everyone in this practice from front office to docs are amazing. We've been utilizing their care…read morefor over 10 years. My daughter recently said "Dr Bak always makes us feel safe" when asked if she was afraid of going to the dentist. Excellent care from Dr Bak and Dr Keleske!

It was a bad experience! I take my 2 kids there, the nurse show me a peace of cookie in there tooth…read moreand say it's a big hole that they need to close, I was able to take it off with my nail. Not professional at all, and the doctor say because they see it my kids have to do X-rays. I come to have my kids clean tooth and run with my kids from there. Not recommend

Best pediatric dentist around ! Dr Hicks is caring and concerned, my daughter (4 years old) started…read morecoming her at three years old and I tried a few dentists in the area and the entire office staff here along with Mr Hicks have been wonderful. She had cavities at a very young age and had to be placed under anesthesia to fill and he made sure he explained the process and we had it at the hospital because he was concerned with the size of her tonsils. Long story short his concern led to her pediatrician (who had to clear her for surgery) sending her to an ear nose and throat specialist. We had her tonsils and adenoids removed and we would have never known the issue existed if it hadn't been for Dr Hicks. I wouldn't go anywhere else. The new office is absolutely gorgeous -

I've been to Doctor Hicks dentistry right before he moved, and again in the new, larger office. I…read morewas amazed. It's by far the most beautiful dentist office I've seen, with a lobby that looks like a Vegas hotel lobby. There's a movie room to keep your children occupied while waiting, or adults waiting for their kids. He does such a great job, when my daughter had 8 cavities (yes, 8, oops), he took care of it swiftly and she had no issues. In the new office, they have a gold coin to give to them where they can pick from several candy ball-like machines as a prize. My daughter literally asked when the next time she can get a cleaning because she wanted another gold coin. Brilliant! Highly recommend!

La Doctora Karina es la mejor ella es muy profesional estoy muy agradecida con ella . Fui a 4…read moredentistas diferentes y no pudieron hacer el tratamiento a mi niña de 2 años y aquí en wonderland Pediatric dentistry me la atendieron y el mismo día ella le hizo el tratamiento estoy súper feliz y agradecida con el resultado si pudiera dar más calificación la daría ella es la mejor

I honestly cannot say enough about this practice. Dr Karina is absolutely fantastic and very…read moreknowledgeable. The office staff are great as well. The waiting area is VERY clean and fun for children. My son has been coming here for years and my daughter had her first appointment today. She is 13 months. My son (7 years old) absolutely adores her and looks forward to going to the dentist. She is patient and answers every question you have and educated the children as well! They do NOT try and upsell you with ridiculous services that you do not need. Only what is necessary. They also sell a tooth brush there (a sonic brush) for kids for around $50 I believe. We have used it for over a year and my son has not had any cavities at all. Best value I have seen. Please give Dr. Karina a visit, you'll be glad you did. I sure was.

This is my second son to come through here…read more In general they have been pretty good with both of my boys. My oldest is nearing the end of his braces. While my youngest just started. I will say their estimates for costs have been more then a bit off both times in the beginning. We delayed both times due to what seemed to be way too high of a cost when quoted and asked if it was right . Both times they told us it was so we decided to wait and eventually we got a call or a requote that was much more reasonable. I'd like to think it was just a mistake and not an attempt to just charge more the first time. The care and visits have been good. My youngest boys teeth have already seen much improvement in just a short time!

I visited Dr. Patel at the recommendation of my fav dentist Dr. Nagar (SunFamily Dental also in…read moreAlpharetta). I have gum recession, and was seeing him to find out if getting braces would help or if he thought I would need a graft. He listened to all of my concerns and questions, and gave me great recommendations on next steps. He could have easily told me I needed to do braces again, but he didn't recommend. Nice guy! If I had to do it, this is where I would go. Clean office and friendly staff :)

This business is not forth-coming with information related to cost of services and insurance…read morecoverage. I asked if they took my insurance and they said yes - only to find out they are actually out-of-network and collecting a great deal of money out of my pocket. I was asked if it was okay to use nitro gas on my child when filling her cavities and I said yes - again, only to find out there was an additional charge that was not covered by insurance. This business could have a best practice to inform the customer ahead of time regarding cost and insurance benefits, but choose not to and then collect money for services I understood to be covered by insurance. This place is nothing more than a scam...

We've been coming to Alpharetta childerns dentist for over 20 years . 3 kids one just recently got…read morebraces . Dr Mac is a very caring dentist and is not after money . He cares about all childern. Pay no attention to the other yelp review. Dr Mac is the only dentist the kids will go to .

Dr. Bongiovi and staff are wonderful!…read more They have made my son feel comfortable since our first visit (over 12 years ago!). The atmosphere is very child friendly. The waiting room has a giant artificial tree in the lobby, as well as a separate room for patients to watch a movie. Once further inside, the decor is professional and kid friendly. They have TVs for the patients to watch during their cleaning or procedures. The X-ray aprons have smiley faces on them - how cute is that? To this day my son still gets a reward coin after his cleaning to use in their prize machine. :) Dr. Bongiovi is the Best! He is very patient, honest, extremely skilled, and compassionate. We have never had a bad experience. We will be sad when our son is at age to move out of this pediatric dentist. I have referred many patients here, and will continue to do so!

Hands down the best pediatric dentist! If your child is…read morenervous about dental treatment, has complex dental needs, is special needs or requires sedation...he is your doctor!! The staff are polite, courteous and helpful. Absolutely the best experience for my little guy.