I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

Rondy is fantastic! He offered the best home insurance quote and was very responsive and helpful on…read moreseveral occasions when I used his service. Other than that, as a former Israeli, I would always be more inclined to use the services of a U.S. Army veteran.

I was the victim of fraud. Mr Kilpatrick was misleading and dishonest. Because of his shady…read morepractices I was entitled entitled to a full premium refund plus some. Beware!

Rob is amazing. I use Rollo insurance for my business insurance. Amazing customer service…read more Great pricing and very informative about my insurance needs. Highly recommend. Susan

From the owner: I have over 20 years of insurance experience and Rollo Insurance gives us the ability to shop your…read morepersonal, commercial, life and health insurance for you or your business.

I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

I have had my auto and home policies with Jeff for nearly 40 years. Customer service has been…read moreexcellent the entire time. I definitely recommend this agency.

I met Paul at a group networking event and could not agree more with other reviews posted that he…read moreis fantastic. Very dependable, courteous and friendly person that works for a company the can satisfy almost all insurance needs.

Paul D'Spain is absolutely fabulous. He always followed up with us in a timely manner, made sure to…read moretake the time to explain everything we needed to know, and was very patient with us since we had no clue what we were doing. He's very courteous, friendly and professional, and definitely gave us the best quotes we had had so far. So we're thankful to have been taken care of by Paul D'Spain!

Mr. Simms evaluated our home and auto insurance policies and did some shopping around and found my…read morewife and I some tremendous savings. I highly recommend giving him a call so he can find you some insurance savings.

He goes out of the way to find you the best rates with reputable companies. Each year, he initiates…read moreyour renewal by checking current rates and getting you the best deal. Since I started with Shane, my son, daughter and 2 neighbors currently use him. My oldest son is in the process of switching.

I've been a loyal customer of State Farm for many years now but will be leaving. They will not give…read moreme nearly enough for my totaled vehicle to go out and buy the same one (in other words they refuse to make me whole). Hours on hold, agents never returning calls or emails! I'm done.

I've had the pleasure to work with Marijane's team over the phone and had a wonderful experience. I…read moream a local austinite and it was very important for me to find a local agent, that I could speak with and resolve my current insurance issues. I had such a horrible experience with Farmers insurance (after being a member since 2008) and I'm beyond happy to be making the change over to State Farm! I felt a sincere connection over the phone - all of my questions were answered (even if they were silly to me, they did not make me feel that way) and all of my needs were met. It felt great to know that I can speak with an actual person on the phone versus a customer service line where I'm transferred or put in a queue to be called back, before I can speak with an agent. Being able to have quick contact with someone over the phone, is important. If you are looking for auto, home or life insurance, State Farm is the way to go :) Thank you again for all your help!

They helped me on my insurance, and found me a cheaper price! Thanks to Alina Oropeza that works…read morethere!

Very helpful in finding me a legit auto insurance as well as renters insurance. Great price on both…read moreand very transparent. Will definitely continue to use him on other insurance policies in the future.

RickYourAgent is a Pretty cool dude!…read more Rick has helped our family business for many years. We are very thankful for his attention to detail, his ability to listen to our needs, and help educate us on the best plan to get. Commercial insurance can be quite a headache, but Rick helps me know what paperwork to get and from where. I'm so thankful for him and his team and all the attention they give us.