Yesterday was my first time visiting this location & I wasn't too impressed with the lack of selection & poor customer service. I was informed that this was one of their smaller sized stores, but I noticed a lot of items were out of stock throughout the store as well. It was difficult to match up sale prices to the correct items with how the signs & displays were set up. It became apparent that other customers had even more trouble than I did with tfhis as I watched t I think in the long slow movinghh&" read more

Worst Michaels ever. Been in a few times and all of my experiences are bad. Even called corporate. Nothing changed. It's the busiest week of the year being Christmas they could have had more than 2 people working. I won't go back. read more

Nice enough when you place the order in the store but rude and unhelpful on the phone when following up about order. Like nails on a chalkboard. read more

Cashiers were not friendly and had bad attitudes. Very disappointed with how I was treated.

I am pretty disappointed with the selection of this store; they have pretty much all the types of craft you could want, but very small selection of each. Basically, you will go in and find the few aisles, find *almost* what you were looking for, but not exactly, or not close enough. The biggest selection they have is of frames, and way too much of the store is dedicated to seasonal decorations. I come to a craft store for craft supplies...not really decorations. Now, I don't mind seasonal make-it-yourself decorations, but most of these are pre-made and way overpriced. Also, organization is in serious disarray. It must be a very busy location, because items are kind of strewn about everywhere and colors/types of items will be mixed around the aisles. Not their fault they have shitty customers that do that, but it's a pain in the ass when you're looking for something in particular and it's moved by someone. Also, the aisles are pathetically small. I can't get past some areas if a person has a shopping cart. Seriously, I never even have a shopping cart and I can't get past someone who does, I have to trek through another isle and back behind them just to see the rest of the aisle. Or I could suck my belly in and awkwardly squeeze past...but I'm not really here for Yoga. Employees are fine, but the lines will get long and they'll take far too long opening another aisle. By the time another aisle will open, the line is already almost gone. I think I've come here over ten times and actually walked out with something four times. Of those times, two times was the item I was looking for, so...I guess if you can't find it anywhere else, this store might actually have it. read more

The WORSE customer service!!!!!!!!!!!!!!!!!!! I'm holding my 9 month old baby girl and I'm trying to find my coupons on my phone and the cashier had a snobby look on her face. I asked her if she knew if any of the items I had had a coupon for it....and she just stood there staring out the window into the parking lot and just not helpful. Never smiled...not helpful!!! read more

I really like going to the Tanasbourne Michael's. I'm a huge scrapbooker and only once was I not able to find what I needed. On that occasion though, the staff searched floor to ceiling. They're always friendly and willing to help if you ask and they're always willing to lend some creative ideas if you're in the midst of an artistic block. read more

Michael's has definitely made some improvements over the last few months! They're regularly well-stocked again with a good selection for every craft. Gone are the days where I can never find my crafting staples, I can count on Michael's again to have what I need at a good price. I do prefer the other location in town, but I'm very glad that this location has stepped it up a bit. read more

I didn't get a chance to check out the store too much. I walked in and found an employee at the door and asked for E6000 glue. She was nice enough to walk me over to the aisle and show me where it was. Thank you for not telling which aisle it was and abandoning me! Just like that I was and out of the store. If you have a smartphone, always check for coupons! read more

Always fun to come here! So many cool stuff and supplies to get. Not only can you get stuff for your DIY projects but they also have lots of home decor items. The cashiers are always friendly! read more

I can find all my craft needs there but especially like they're framing department. They've done beautiful picture framing for me and the pricing was mid-range. I'm so glad they are located in the Tanasboune shopping area - good location! read more

I didn't like to shop here before but because JoAnn's has decreased their paper crafts I came back after about a year. What a wonderful surprise to see the store rearranged and a fabulous assortment of every kind of crafts. I'm very happy with the paper craft selection and Recollections paper is the best. I have only had very friendly cashiers. I'm quite happy with this Michael's store. read more

Went to go buy a little something for my mom here for a project my sister and I were doing. The worker started following my sister and I around the store, staring at us as if we were stealing! We are PAYING customers. She stared at us obviously. If you're going to check up on customers, do it where they won't notice! To top it off, she followed us ACROSS THE STORE TO THE CHECKOUT. Keep in mind, we did not have any bags or anything on us. Just pockets and our very large items that we were going to purchase. Ridiculous. Will NOT be returning. read more

What a shame, this store is such a letdown I will never be returning. I love Michael's, I go almost weekly and spend a heft part of my paycheck there getting Planner accessories. The closest one to me is this one and the store is horrid! It's so unorganized and messy, I'm surprised corporate hasn't done something about it yet. What's worse than that is the customer service by the employees. They are incredibly rude, won't help you when you ask (can barely get a finger pointed where as competitor stores will walk you to the section you're looking for), and are short and curt and ring you up with attitude. Because I love Michael's I will start driving the extra 15 minutes on top of the 15 minute commute to avoid the poor experiences I have received at this store. I have dealt with the cashier Susan a couple of times and at first I thought she was nice but it was just a facade as she was actually extremely rude to me and my children. I left the store shocked, and it stuck with me for days. I can't believe an employee can treat a customer like she did. Avoid that location at all costs!! There's a store in Portland that is better than Beaverton, the poor service was bad enough for me to drive a farther distance! read more

What chaotic store. I'm sure they have everything I need and more, I just can't ever find it, or find someone to help me find it. I regularly leave my basket in the store- still full and unpaid for- simply to escape the anxiety that the store generates. Long lines, tiny aisles, crammed shelves, screaming loose children, no employees. Ugh. If you have access to Xanax, take one before you shop. read more

Just got home from Christmas Shopping and Getting craft supplies at Michaels. I thought the amount was high, the place was packed however, i checked the receipt when I got home, the clerk forgot to remove the 20% coupon. I called to have the receipt credited, but they cannot do it and expect you to come all of the way back to the store on the same evening to fix it. Sorry you goofed so I have to be punished.... Not good customer service in my book. Take your time at the register no matter how many people moan or grown bitch and sigh, just go over your receipt carefully item by item, check all of the coupons because they do not give a rats A** they got their money now get out of their store..Next... Also had the same experience with the "Silhouette Cameo CLEARANCE. Original $269.99, now $179.99" We brought the empty box up as well, go the same line. Would like to see them try harder to make the customer experience a positive one with a lot less hostility. They know that have you by the jingle bells and you do not matter but perhaps, some day, it will make a difference how they treat shoppers.... read more

I've shopped at Michael's for many years, so when it came time to frame something very special time, I took it to them. Unfortunately, they did a very unprofessional job, and it took MONTHS longer than they originally quoted. I never received any phone calls to update me on progress, and was given incorrect/bad information when I phoned THEM. The only saving grace was the assistant store manager. She listened to my concerns, and I didn't even have to suggest the solution that I had gone to the store for: she knew. Not sure why she isn't the manager, she certainly deserves to be! My caution to anyone using them for framing is to stay on top of them, make sure you inspect the project very well when you pick it up. read more

Always out of stock on paints because they take forever to order more. There are never enough cashiers, I ended up placing the item I wanted on the counter and walked out after 15 minutes waiting with only one person in a register and no line. The staff is helpful on the floor and they have good coupons occasionally as long as they are honoring them, which isn't always. read more