I've been a shopper at Michaels on and off for years. At first it was the only store of its type and I had no other options. I didn't find the staff particularly friendly but managed on my own when I had to go there. As competition from other retailers have come to the area I find the staff more helpful and courteous and the inventory much more expansive. I find gifts for young nieces and nephews, holiday decorating ideas, framing supplies and scrap booking notions. The one area where I have continued to be disappointed in is the floral department particularly remembrance and door wreath arrangements. The prices have gone so far out of my budget that I don't even bother to look at Michaels for them anymore unless I've a substantial coupon for it. read more

I've been here so many times. I can craft my time away here. There's a ton of different supplies for your handmade needs. Get coupons on the website before going to the store. read more

Always fun to spend some time in this store. Good ideas and seasonal items. This store had what I was looking for. I tried to use a coupon but didn't realize the date on the coupon was up coming. The cashier used her phone for a coupon. Very nice! read more

I miss the size this store used to be when located on South Blvd and the in store signage. It is still my favorite Michaels store in the entire state NC and SC. The old store and the new store are the cleanest and best organized I have ever been in. The staff is incredible. If the sales person assisting isn't knowledgeable in your area of interest they always find the one person there that is. If Michaels doesn't carry a product they do not hesitate telling you where you can find and purchase it, and they haven't been wrong one time. I hope they get more in for Christmas than they had last year. The best store always seems shortchanged. I don't want to shop at any other Michaels Store. If you are like me just tell them at this store that you refuse to shop at the Arboretum or any other store and they will go out of their way to have what you need transferred to their store. You might have to come back in a day or two to make your purchase but it is well worth it. The floral designer at this store is simply amazing. At the old store she could really display her talent. This store is a lot smaller so the display opportunities are limited. They have gone out of their way to try to extend the display area more towards the front of the store. I have several pieces I have purchased from this store done by this designer and simply love all of them. I always get complimented on them but I am lucky enough to live in a house where these treasures can be properly displayed and totally appreciated. The framing department is top notch! We have also had several items framed at both the old and the new store. The work they do and their eye for detail is unmatched when comparing them to another Michaels Store or any other framing facility in the area. They take great care of your artwork and spend the time with you to make sure everything is exactly the way it should be. You know when you leave your artwork with them it will be safe and you will be picking a gem up when it is completed. Five stars is as high as I can rate this store here but they deserve twice that. read more

The store was unorganized. The customer service was incredibly slow, disrespectful and failed to make any notice to the line. A single purchase turned into a 20 minute wait, a discount not given, a conversation with the manager and then being sent back into another 10 minute line. Horribly disappointed and never returning. read more

I read the reviews. I had decided to work on cross stitch and the only reason I have given 1 star is that their cross stitch/tapestry area was very sparse. Only one brand of needles, many sizes missing, limited amount of thread, and no Q-Snap frames. I finally found someone to help me and when I asked for a magnetic board to keep track of the current stitching row, they didn't have any. She suggested I go to the framing area of the store for the Q Snap stitching frame. She had no means to call over to them and ask. The entire trip was a bust, so when I got home I went on line and ordered everything I needed from a shop on line. Not Michaels because even their on line cross stitching supplies are very very limited. For another other crafting, it looked like they had a lot of stuff. read more

I recently went in to exchange some beads that I had bought at Michael's but kept forgetting to return them. I finally remembered and went in with the receipt and had the items I wanted to return along with the items I wanted to exchange them for. I figured this would be no problem but boy was I wrong. I was told that it was past their 90 day return policy(It was 94 days) and they would not be able to take them back. I was dumbfounded. There was nothing special about the beads and they had the exact beads on the floor, they were not clearanced, they were not marked down, but they couldn't even exchange them because this is "The Policy". I spoke with a manger named Sandra and explained that all I wanted to do was exchange them, she said there was absolutely nothing that could be done, this was "THE POLICY. I told her that I understood it was past their guidelines but based on the fact that I had a receipt, had paid full price, was only asking them to exchange them couldn't they do it this time. Let me add that I had an additional $100 worth of beads in my hand to buy. Sandra said absolutely not and that was that. I told her I wanted her superior and she said she was one of the managers. I told her great then let me speak with the store manager because I had never heard of anything so ridiculous. I wasn't asking for any money just an even exchange. Another manager came out and Sandra told him what the issue was and that she told me they would do nothing. The next manager went on about the 90 day policy and that it was in place because of seasonal control. I asked him how beads are seasonal, especially when the exact beads are on their floor at the full price that I paid. He told me no and I handed them the $100 worth of beads that I was going to buy and left. I went out to my car, called the corporate office, explained the issue and asked them why they could not honor this based on the fact that I was only asking for an exchange. Once again I was told about "The Policy". Again I told the young lady I understood and that I had never returned anything to Michael's but in the future I would make sure to adhere to "The Policy". She told me that she was going to call the store while I was on hold and that it was totally up to the individual store manager whether he wanted to exchange them for me. After a few minutes she returned, said she had talked to the second manager I had spoke with and he would do an exchange. I graciously thanked her and returned to the store. This time I only grabbed the 4 strands of beads that were to be given for the exchange. Once again as I exchanged them I was told about "The Policy" and this was a one time courtesy exchange. I told the manager I appreciated it and that had he of given me the exchange previously I would have spent well over what the exchange was for. I often visit Michael's and rarely use a coupon and often spend over $100. Unfortunately the lack of interest in keeping a good customer has cost them. I admit I did not know the return policy. In todays world most stores will give you an exchange especially if you have your receipt. I have worked management in retail most of my adult life and would have let a manager have it if they had cost me a customer all for the unwillingness to bend a little. Had they had told me what the policy was and said but lets see if we can work something out they would have retained me as a customer. Had Sandra not have been so adamant that there was absolutely no way that they could accommodate me and worked on solving the problem instead of creating a larger problem, I would probably be willing to return. However Sandra's attitude and poor customer service told me I never want to step foot in this place again. I give the customer service rep in TX a big A+ on customer service and how to work on resolving a problem. As for this store I will never step foot in it again. That's about a $3000 customer that they just lost. read more