Wedding planning is a drag. I needed a huge picture frame in a hurry. The isles are well organized. Frames were easy to find (and 50% off). Decent selection. I saw a bunch of neat crafts (some made easy) items. read more

Employees seemed clueless when I asked them about if they had bias tape here. It's for sale on their website... two separate employees were like what's that. Seemed a bit odd. read more

The store atmosphere is great during the day, but at night, all the snakeass nocturnal employees roam the store. Most of the workers are great except for this girl, Kira. She was extremely rude and has a habit of staring at people like they just slapped her across the face. Hello, maam this is Michael's not a RestingBitchFace drivethru. A single 'how are you' was met with a cut-throat attitude and a lousy statement about how much the store sucks. Only reason why this is 2 stars is bc the rat at the cash register was a kindred soul. God bless you Michael's, I suggest you fire her or inject her with some NiceGirl juice, and i OOP sksksk even the vsco girls are more respectful. Save the turtles! read more

Michael's (Homestead) Photo Framing department is simply outstanding in terms of their Customer Service. I go there sometimes for custom framing pictures. On different occasions, Glory and Katie (manager) in that department helped me out with the frames, matte and so on. They are the epitome of exceptionally good customer service. They are courteous, patient, knowledgable and make you feel that they are part of your team to do this mini project of framing a picture very successful. I am very glad to meet these two great professionals who demonstrate time and again how to exceed a customer's expectation and consistently. read more

I came into the store recently for a cupcake decorating class. The class was taught by Sandra. I was immediately impressed by how genuinely helpful, patient, and accommodating she was throughout the class. Sandra listened to and interacted with each student in a personalized way and made sure that we were equipped with the right tools and techniques to frost and decorate our cupcakes. Sandra also taught us how to pipe different designs, how to reach the right consistency for frosting, how to incorporate different colors into the bag to produce different effects, and how to creatively place adornments like pearls on our cupcakes. My experience with Sandra was so positive that I went to the store manager just to give compliments to Sandra on her work in the class. I checked the class schedule online and noticed that Sandra is not assigned to teach any other classes for the month, but if she is assigned in the upcoming months to teach cake decorating classes, I will return to the store!!! read more

If you feel that your service was not to your satisfaction please speak to a manager so they can address your needs, or correct the problem that you experienced. I think making personal opinions or making negative comments about people doesn't help anything at all.....it really just makes you a bully. AnnO dont forget download the app for great info! read more

Somehow, whenever I go to Michael's, I always end up coming away with more than I had intended to buy. "Oh, I just need a pair of fabric scissors" is apparently code for "let's buy fabric glue and fabric paint and oversized t-shirts for even more DIY projects." Michael's seriously has everything, and it doesn't help that they always give you coupons for next time when you check out. For the most part, the people who work here are generally cheerful folks, but there was one awkward time when I was checking out and tried to use a coupon, and the cashier just gave me this scathing look and said "That coupon's useless because all your items are on sale already." Which is fine, but I could have done without the glare. Other than that, everything's been dandy. tl;dr: Michael's is one of those places where I regularly have to stop myself from buying ALL THE THINGS. read more

I had a HUGE issue with an online order. Sabrina and Garret went above and beyond to ensure I received my product and the best customer care I've experienced in a while. Thank you Michael's in Cupertino for making an unpleasant experience turn above satisfactory. read more

I grew up on craft stores. From paper projects, quilting, framing, photography etc.. . . I love them and love browsing. But it's been a while so a trip to Michaels was in order. So I was working on a Valentine's project for my boy, so I came in here for some paper, glue, paint brush, supplies etc. I found everything I needed. There paper selection is pretty good, tons of different glues, cookie cutters and lots of other fun stuff. In general the selection in most departments is great. The shelves are nicely sorted, the isles clean and in general everything was in order. The staff was fairly helpful but not great. While they were friendly there weren't as positive or certain where or what things were. So that was a bit disappointing. They also seem to rarely have enough cashiers so the lines grow long and my patience lessens. Tons of parking in a big shopping center. read more

My favorite Michaels. Bigger shop and the most friendly staff of Michaels. I took 2 classes here and loved them too. Cashier Julie was amazing. Everything is organized, clean and they staff will give you clear product information. I recommended this place to everyone read more

This the place to go to if your in need of art supplies or school project supplies! I've always found random things that I've needed for projects here. With their large selection of items you can usually substitute or find an alternative if you can't find exactly hat your looking for! My son love to buy their clay here that you can bake and its aurally okay sale which is great! read more

This is my favorite Michaels store. It's a new location- they moved just a couple of stores down in the same strip mall. When I first walked i, I was really impressed by the nice open space and wide aisles. I find the Sunnyvale Michaels to be really cramped inside. They have a LOT of variety of scrapbooking materials- way more than the Sunnyvale Michaels! Everything is organized and clean. They have a great assortment of embellishments, stickers, paper, you name it. read more

So I expected the worst walking into this MIchael's after reading everyone's review. At first I was pleasantly surprised, every worker who I saw greeted me in some way or asked me if I needed help. I spent a good hour in the store, looking through what they had and finding what I needed since I was in no rush. I was thinking to myself, "Wow, they probably read all these horrible reviews and really want to change their reputation for the better" until I went to pay. The cashier was an older lady who was really curt and did not have people's skills at all. I greeted her and said thank you at the end instead of the other way around. I asked if the store gave teachers a discount and she replied NO . After the purchase I thought to myself, "It's such a shame that she was so unfriendly because everyone else that I encountered was really helpful." I get back to my classroom to find out that the stupid lady charged me TWICE for one of the items! I was so pissed because now I had to go back and take care of it. I usually check the receipt as I walk out of the store but today I was just so exhausted that I didn't bother. So I had to drive back and get a refund. The young girl who took care of it was really friendly and gracious. Thank goodness for her or I would have gone postal. 4 stars for the friendly staff and 2 stars for the incompetent, curt worker. Overall 3 stars. read more

This is the nicest Michael's in the immediate area. The one in Mountain View has a messed-up parking situation and the one in Sunnyvale is run-down. This one is clean, nice, has plenty of parking, and offers Wilton cake decorating classes with a really nice teacher. The annoying thing is that even though I live near Michael's, I don't get their ad with the famous 40% off coupon. That doesn't seem right! Even so, never buy anything full-price here. There is always a 40% off coupon, or a sale, or something on close-out, and framing goes on sale at least once a month, so don't pay full price to have your niece's fingerpainted masterpiece framed either. You can also get Wilton cake pans on eBAY for a fraction of the cost. read more

I love crafts! I am an artist at heart, but without a lot of inborn talent and little fine motor control so crafts, as opposed to fine art, are my passion! Michael's tends to be a little more expensive than other sources, but this store is close to my house so the convenience mitigates that. I wish they also carried fabric so I didn't have to go to Jo-Ann's for that. The biggest draw backs are that I always buy more than I intended to because my daught er and I get excited by the craft ideas we get walking through the store and.. the number of things they sell that are made in china. I couldn't rate i less than 4 stars, though, because the craft obession this place feeds is such a big part of my life. read more

Katie, in the custom framing department, is fantastic. I needed to frame some diplomas and certificates. Katie was helpful in explaining the process, bringing out different color combinations and even suggesting affordable alternatives when prompted. I'm glad I went with this route. Thank you Katie! read more

Love this location! Super organized and they always have every item I need in stock. The location is also convenient and never packed in the parking lot. read more

Thursday morning, I was in the area, saw the sign and as usual, decided I had to stop and shop. The fact that the store was next door to Safeway was an additional bonus for me, and it was early, a little after 10:00 am. As usual I found the items I needed almost immediately, then wandered the store just to see what they had on sale, you just never know what goodies you'll stumble upon. Eventually I made my way to checkout where I stood waiting for a checker. I spent more time waiting in line than I did actually shopping. While waiting I noticed an employee busy stocking a shelf near register #4, when she finished she called over to me that she could help me now on #4. My first though was if she was back up for checkout, why didn't she immediately offer to check me out? There was a line after all and no less than six people waiting behind me. I approached the counter, set my items down. She didn't greet me, she didn't ask if I found everything I was searching for....all she did was ring up the items and tell me the total. No thank you, no smile, no nothing... Based on this experience, I will avoid this location in the future...there are too many shopping options out there to settle for this type of customer service experience. read more

Wow, great location. Very spacious and well-organized. Lots of crafty stuff for kids---sidewalk chalk, Crayola drawing stuff, foam stickers, bubbles... I'm used to cramped and confusing Michael's. This one is large and in charge. Yeah! read more

Michaels has everything! I feel this location is older, and part of a dead strip mall, but I was easily able to find what I needed without any help. However, with their constant 40% off coupons, I found 30 people in line and was dreading the wait. But, the line went by smoothly and quickly, and they even make an announcement to have your coupon up on your smart phone if you had one. Prices are fair here, and it definitley helps with a coupon. read more

I've been here a few times now. Today I picked up a bunch of fondant decorating supplies. For some reason, I feel like this store is smaller than others (like the Mountain View one) but it still has a great selection. I found everything I was looking for here. Maybe it's because the parking lot is so quiet at this location. But that's good news - I don't know about you but I hate a crowded parking lot on the weekends! The cashier was really helpful. She reminded me I could redeem two coupons, not just one, and helped me save a few dollars. Friendly service and convenient location. Definitely give this Michael's a try. read more

I love that there is a mobile app for coupons! That way you don't have to search your emails for the dang thing. It's especially helpful for those single items you forgot you ran out of and don't want to pay full price. Great hours - love that they are open late for my late night must-make-now-im-inspired projects. I've found that the yarn section hasn't really held my attention as of late, but there are usually some nice deals on certain brands. Usually ok parking around this location and service has always been reasonable for me. read more

This review is for James. He was graciously helpful and courteous. Another employee was not willing to help us with a price adjustment, he was called over to the register, and took care of the issue. Thanks James! The store overall was very organized. Easy to find and parking was readily available. read more

This is a great Michael's location. I live between this one and the one at Westgate Mall in Saratoga and this one is far better. Very large, better stock, and many great employees. The clearance sales and frequent coupons don't hurt! This is a one-stop shop for mostly anything craft related and lots of stuff for party ideas. I'm throwing a baby shower together and found lots of cute stuff here for game prizes and decorations. The company in general has a generous return policy, which I LOVE. I can buy anything I might need for the party and return anything I don't end up using. Very convenient! Good common-sense customer service too. I was in here yesterday and put a basket of items on hold to come back for today, but when I couldn't make it back in time today I called to see if they would extend my hold. They made it clear that their policy is a 24-hour hold but I promised I would be there tomorrow and they agreed to extend it. Don't abuse good customer service when it's against policy! but I'm grateful that exceptions can be made when I need them :) read more

Had to make a quick run and pick something up after work for a baby shower... and my stupid GPS took me onto a HUGE loop! :( But this place was nice, clean, and well organized! The saleswoman there was super friendly, as the item I was looking for was opened.. and something was missing from it.. I asked her to see if they had it at a different location & my other preferred location didn't have it.. but another one that was close by to this location did.. she did this willingly.. as I've encountered places (not necessarily a Michael's) where they help you but you can tell they're not happy about it... It's also nice that Michael's almost always has a 40-50% discount on one item! :) read more

Similar to other reviewers, I found this store clean, well stocked and easy to find parking. I went in today with a specific list of items I needed and found all but one on my own - a heat tool for embossing and drying. I found it on the new Michael's app easily but the app referenced the completely wrong aisle where it was to be found. I found three employees and asked each of them In turn for help. It wasn't til the third and final employee I asked did I get someone willing to show me where I'd find it. The first employee didn't even realize Michael's sold it even though I showed her the item on their app. The only redeeming factor for this store's customer service is that the cashier did greet me as I walked in the door. read more

Always make it a point to go online for their discount coupons. This week, I had to get supplies for a project and printed out two coupons, thinking I'd go to this Michael's and the one in Sunnyvale. The cashier told me that the coupon was for "per visit" - she wasn't allowed to ring up two coupons in a row from the same person. But, I could walk out the door and come right back to use the additional coupon. I did and saved another 40 percent. Good deal! The store is nicely organized. I like to browse the aisles - I find items for projects that I didn't even know existed. Like glue dots. Best thing, never knew about them. The employees are helpful and friendly. It's nice to have a "one stop shop" with a good inventory of crafting supplies of all kinds (sewing, baking, woodworking, scrapbooking, etc). Useful place when putting together party favors, especially for kids. And, their photo frames are at a good price and good selection. read more

-hidden store behind construction, i like that because it keeps crowds away. -came on a Friday night right before closing and Saturday morning 9:30a. -I give it an extra star because it's the only one that doesn't have that awful heavy scent that i smell in Saratoga or Milpitas, (Milpitas not so much as Saratoga). i was looking at Scrapbook stickers, pages, books, paper. It happens to be the season when these things are on sale so they had a good selection. 240 sheets of paper (usually 19.99, now for 9.99) recollection stickers (40% off) paper cutting tools are at a discount too scrapbook storing items are on sale I believe I came at a good time, I did not ask for employee help. the cashiers were nice, polite, and pleasant to talk to, and i overheard other customers interation with them, it seemed like other customers were having a pleasant time too. I want to note that it was the morning when i made a purchase and some reviews complain about workers at the end of the day. I didn't have any complaints about the morning workers, i wonder if this is always the case where workers at the start of the shift have a better attitude, they haven't encountered bad customers to take it out on other customers yet. I'll join a class this weekend and see what happens, will update after that. read more

When this location first opened they had a great yarn selection. We moved and I'd stop in when I was in town. Was in today and they have redone the yarn section. It sucks. There's some nice lion brand chunky yarns, but it's basically all crappy acrylic and yucky blanket yarn. It used to be multiple aisles and now it's one and half of another. So lame. read more

FAVORITE STORE FOR ARTS AND CRAFTS and favorite Michaels from all the locations in the area. You will find everything you need for your arts and crafts needs, except fabrics. Love their floral department! I love to shop here for everything we need for my daughter's school projects, because we always find wonderful things that will make her project stand out and look AMAZING!! She always gets compliments :) Prices are good, they also have weekly sales. If an item that we want to buy is too expensive, we use the 40% off coupon from their flyer - you probably get it in your mail, too, so save it for your next trip to Michaels. read more

This store has everything we need and that's its only redeeming quality (for which I graciously grant one star). I agree with many of the other reviews about the rudeness level in this store. Negative experiences stick out like a sore thumb, especially when they happen more than once. There is one salesgirl (not mentioning name out of basic decency) who is condescending or downright rude. On both occasions of interaction with her it was store closing time. The first time, my wife and I were already inside and she walks over to us and informs us of just that. When we say we'll be done in a minute, she scoffs and walks away, like we said something stupid. Next, my wife was already inside the store and it was 6:59, a minute before closing. I park and try to walk in and this girl obstructs my way and says I can't go in because it's closing time. I tell her my wife's already inside and we know exactly what we want. I had the credit card we wanted to pay on. She condescendingly just says, 'it's OK, we'll let her out.' What kind of a smart saleswoman turns out a paying customer who is inside the store already? Stores usually wait for their last bunch of customers to finish business and leave after closing time. Learn some professional courtesy people. read more

We like here and Check things out very often. I like their 40% coupon on single item, that's the reason I come here often. Browsing this store gives me lots of inspiration of my home decoration, too. I, however, don't like to see many cheap stuff. read more

I am not happy with the management at this store. Most of the time there are not enough people on the floor. On Friday, 1/25/19, around 1 pm, there was only one cashier, far left, open and there were no employees to open another cashier. The line was 10-15 people. It's not acceptable! read more

As a jewelry designer, my clients appreciate having choices when I teach a jewelry class! I like to show up with plenty of fun things from which they are able to choose! Here's the thing... There are MANY times when I find out just a day or two ahead, exactly how many folks will be in a class! With short notice like that, I need a ONE STOP SHOP kind of place... a variety of quality tools at a range of price-points... great beads in a variety of textures, colors and sizes... striking statement pendants and tiny, decorative spacer beads... jewelry findings like ear-wires, headpins and clasps in a range of metal colors and finishes ...stringing wire and stretchy cord... EVERYTHING required to deliver a great class, right there under one roof! MICHAEL'S on Homestead Road is WONDERFUL!!! Everyone who works there is very friendly and supportive. At this point, I think I've met the entire staff...Several of them even know me by name! I have to say, they all go out of their way to make sure I have whatever I need for my classes! If you are looking for a resource for jewelry or crafts, this Michaels is the first place you need to stop. My experience says, it may turn out to be the ONLY place you'll need to go! Cheers! read more

I just had an exceptional experience here. I stopped in on a whim. Because of construction, there was no trash can out front. So an associate took my empty coffee cup and threw it away for me. The store had an incredible sale going on. When I loaded up with too much to carry, an associate in the frames department offered to run to the front and bring me a basket. I thought this was so nice! Then, up at the register, the expensive item I most wanted turned out to be full price after all, and not 50% off as I thought (the sale tag, when I brought the cashier to see it, was actually for something else on the same shelf). The cashier told me about a 50% off any item coupon I could get on my phone, which I did right then, and I was able to get the item after all. Not only was everyone so nice to me, the store was pin-neat and every aisle was exceptionally well stocked. I left with all kinds of wonderful things for incredible prices, but the best thing of all was the way the associates were so friendly, and kind, and helpful. read more

Visited this location for the first time today with hubby. He was skeptical as we had nothing but bad experiences with the store on El Camino. First thing we liked is that there is plenty of parking and easy access. This store seems much larger with more goodies. Once we got to the framing area, we spoke with the framing manager, TJ who was very friendly and helpful. Overall good experience. We didn't buy anything today but will probably come back here since we had stopped shopping at Michaels altogether after horrendous experiences at the El Camino store. read more

I called Michael's about replacing a clear glass for my picture frame. I gave them the size and they quoted me the cost. The next day I brought my picture frame in. They gave me a new quote $10 more. They also said it could be ready in 24 hours. I was upset with the new cost. Anyway, I left the frame with them and waited for them to call me back later that day. I called the store next morning. They said they forgot to call me about the same day pickup. So I went and pick it up. There was some broken glass pieces still left inside the frame. The picture was not align with the frame. The worst part is my metal frame was scratched!! All they could do is to say "I'm sorry", without repairing the frame. I NEVER going back to Michael's again. They did a terrible job. read more

Ever since they moved, I was hoping that they would get better with time, but the issues seem to be more than growing pains. There's no help when you need it, and they start to ask you to set your basket at the front if you have more than a few items inside it - how are you supposed to choose components of whatever you are crafting if you can't even compare items to what you have in your cart while you're shopping? I eventually just gave up - they were asking several customers to do the same, and I found it to be too much and said nevermind, I would simply support online stores instead at this point. The reason for going to a brick and mortar store is so you can see things and compare them in person, and now the staff at this store is being ridiculous and treating everyone like crap. So I suggest if you need to put together a lot of beads or jewelry, go somewhere else, because as soon as you have more than half a basket-full of beads, they start harassing you to place your basket up front, and give you a new basket...not exactly helpful when you need to coordinate color schemes and don't have a eidetic memory. Maybe other Michaels locations are better, but this one is certainly a very awful place to shop and gives a horrible shopping experience, once they take away your cart and basket, how the hell do you shop!? I heard the sales women going around asking other customers if they could take their baskets and carts as well - WTF. Michaels has more than enough cameras to see if someone is shoplifting - so this cart/basket removal policy is pretty damn retarded. Well, sorry, but they lost over $500 in sales that day alone from me. Way to go, Michaels. read more

Horrible attitudes in customer service. If you buy something be sure as hell it is not going to be returned. I bought a project Life album at 50% off on Saturday and it didn't work out with the kit that I have. The next day I return to the exact same Michael's to exchange it for a different print. The cashier at customer service gave me attitude and said I would not be able to do an even exchange because the sale campaignstarted over on Sunday and yesterday's discounts were no longer available. I asked the manager who gave me just as much if not more attitude. And gave me the biggest attitude about exchanging it and told me in the snottiest tone "it is opened". After I told him it did not work out for the project he said to me "i have no control over your project." The after reviewing the product like i retuned a cut up piece if paper (only the sticker label was removed), "i Will exchange it as an exception. But going forward know that this is not something we normally do. I'm gonna make sure that this one is nonreturnable. "He proceeded to open the new album and rip off the sticker that's on there. That sticker has to be carefully removed so I asked if I could remove it so as not to damage the album. After he saw how difficult that sticker is to take off he said "here let me try something" and cut off half the label. I thought it was just the Michael's in Texas that were jerks. But apparently it's a prerequisite to work at any Michael's in the cashier or management positions. It's not like Michael's is going to go bankrupt over a seven dollar and 50 Cent exchange. Screw Michael's I'm never shopping here again. I will take all of myBusiness to Amazon.com and joanns. And I'm telling the world the same thing. And I'm telling all my friends and family the same thing. This review would've had one star, but I'm giving it two stars because they made a " one time exception" I will be reading all of their policies online tonight and writing in to the regional manager. Crafters spend a whole hell of a lot of money at Michael's. I start my Michael's boycott today. oh, and make sure you can live without cell service while in this store. Horrible coverage. Apparently they over charge you for crap but cannot afford to install network extenders so you can still use your cell phone like every other major business. read more

Did anyone find their 40% discount coupon doesn't apply on "Everyday Value" items with a regular price tag? You don't know which one is everyday value item when it is actually with a regular price until you check out. Waste your time to line up and find out you paying regular price with your invalid coupon because the item is "Everyday Value". Don't like this business practice. read more