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    Robert Palma Designs

    5.0 (52 reviews)
    Closed Closed

    By appointment only

    Services - Robert Palma Designs

    Jewelry cleaning

    Jewelry redesign

    Robert Palma Designs Photos

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    Reviews With Photos

    My new ring revealed. Beyond my dreams!!
    Teddi A.

    My early birthday present far exceeded my expectations! Thank you Robert Palma for such a beautiful design incorporating a diamond from a piece of my late mom's jewelry and a Mexican opal I've had since college! Many beautiful memories in a one-of-a-kind ring I've worn every day since picking it up Friday. If you are looking for unparalleled expertise, quality jewelry, creative designs, and top notch customer service, this is your place. Robert Palma Designs, I'm so thrilled I found you!!!

    The view
    Aggie C.

    The first time I came to Robert Palma designs was 7 years ago. A corporal in the Marines needed a ride here to pick up his engagement ring. It was beautiful and it made me wonder how can a corporal afford that kind of ring?! I remember walking in and seeing no rings to view but an office with friendly staff. He had the ring resized and custom made and it fit his small budget. Fast forward to present day, I remembered about the beautiful ring and the nice people here. So I decided to look them up and make an appointment. After comparing ring prices and quality online to Tiffany's, Harry Winston Berkav's, Jared etc... I was excited to bring my other half here. Do I want a nice shiny ring? PSHH! Of course I do!! Do I want him to spend an arm, leg, toe and a kneecap for it? HELL NO! Being the cheapo, coupon clipping person I am, I decided this was the place to get my ring. Honestly, I really did compare prices, window shopped at the mall and all that. When it comes down to it, mall prices are so jacked and they won't customize too much for my finger size. (I have tiny fingers) Anyways, on our appointment day, Robert welcomed us in the penthouse looking office. The view is breathtaking! He explained and educated us on diamonds and settings. The first thing he did was show us settings. I picked my top settings I liked. I was scared that they would only fit a certain cut. Once I had my Top 5 settings, we started choosing a diamond. What I loved is that it did not matter the cut, he was able to customize to fit the settings the diamond we chose. So yes, I did not have to pick a round setting if I wanted a cushion or princess cut. YAY! The price was pretty reasonable. Compared to the mall jewelers on island, we easily saved hundreds of dollars. In the end, I chose a different cut diamond with a beautiful setting that has decorations all around. Best thing is, I will be the only one to have it. (Just a note, if it didn't fit, he would actually be able to create it! No seriously they have a place to make the settings in house!) Overall, if you are looking to buy something special for that very special person, Robert is the guy to see. He is very professional and knows his stuff. Things to note: It is by APPOINTMENT only. So call and make an appointment He validates parking yay! Have an idea of what you want when you come in. And no...I don't have my ring yet. I'm so excited I had to post a review before the finished product. If anyone wants to give ideas to my workout partner about proposals..feel free. Lol!

    Custom Engagement Ring
    Mikhaila M.

    I can't begin to explain how much I loved my experience with Robert and Lisa! From the moment I walked into their office I felt at home. They are so welcoming and kind. I had come to them with a unique situation, and they helped me make it work in a far better way than I could have imagined. I am blown away by the unique and stunning designing that Robert came up with, as well as his ability to listen carefully to what I wanted, and his ability to execute! This ring is so special to me, and it wouldn't be possible without Robert, Lisa and the whole staff at Robert Palma Designs. I am so grateful. If you are looking for an engagement ring, this is the place!

    My fiancé and I started looking for an engagement ring last summer and through my friend's recommendation, we decided to meet Robert. Robert was very thorough and took his time to explain and show us different diamonds and he made the shopping experience fun and exciting! We found the one and I'm very very happy!! I was so happy with my ring that I also ended up getting earrings as well. I highly recommend Robert:)

    18k rose gold diamonds to each side with grandmas diamond.
    Puna D.

    I had many doubts my boyfriend, now fiancé, could pull this off, so I hinted hard what type of ring I wanted for our lifetime together. I showed him videos and pointed out what details I loved from each. Growing up making jewelry I convinced him I have an eye for the littlest details. The day came where he got down on one knee and presented me with this gorgeous ring. All the scenery around us just disappeared as that setting that held the most beautiful diamond (his grandmas) was right in front of me. His eyes watered up. His voice sooth me. It was a definite 'YES'. He was so excited to tell me the process of making this ring. Showed me his updated pictures of each stage. Robert Palma Designs definitely created the perfect setting for his grandmas diamond. With every detail I'm in love with my ring and even more in love with my fiancé.

    Ryn M.

    Robert Palma and his team are such a wonderful find. I always wanted to create a custom necklace for myself to represent the journey that I'm on and had no idea where to start. I began looking locally for someone I could meet face to face who would take my vision and bring it into reality. When I entered the office at Robert Palma Designs, I could have never guessed how special things would be. Not only have I created my dream designs but I had no idea where life was taking me. Turns out shortly after my first visit, I met the perfect partner for me. We decided to return to the office together and from there we created my engagement ring, his wedding band, and my wedding band over the course of less than a year. We just kept coming back because the care, kindness, creativity, and pride that kept going into our custom requests. Robert Palma and his team deliver exquisite results no matter the occasion. They have become very special to me. I recommend them to anyone looking for an experience where jewelry is concerned. Forget about the faceless companies who mass produce and overcharge. You'll get such a comfortable and authentic experience worth so much more with people who have passion for what they do. Mahalo for everything you have done for me and my fiancé. You have customers for life.

    Wedding band set on the bottom and my engagement ring on the top.
    Kasey C.

    Robert Palma Designs Hawaii is hands down thee best place to go for any jewelry needs!! My fiancé (boyfriend at the time) and I were ring shopping about a year and a half ago and went to all the commercial spots like Zales, Kay's and even The Wedding Ring Shop. We weren't very impressed with the setting choices and were especially appalled by the prices that these places were quoting us. We eventually heard of Robert Palma through a friend of my fiancé's who had just recently gotten married and purchased both the engagement ring and their wedding rings from them. We had not even considered going to a private jeweler until then and thank God we did!! After a free consultation with Lisa, she and my fiancé were able to come up with the perfect and most beautiful custom engagement ring for me. Lisa is truly a God send!! She is very honest and so genuine and you can trust completely that she will work with your budget while also making sure that you will get exactly what you want and more. My fiancé and I have only been engaged for a little over a month, but we were so eager to work with Lisa again that we made an appointment for today. In less than an hour and a half, Lisa was able to help us both choose our wedding bands and I honestly could not be happier with our choices!! Thank you sooo much Robert Palma, and especially Lisa for helping us find our dream wedding sets!

    Kevin C.

    My fiancé and I are extremely pleased with our custom engagement ring design from Robert! I brought him some family diamonds from two different jewelry pieces we wanted to use on our ring. Robert was very patient in our initial visit where we spent hours discussing the design and looking at many ring styles he had in the store. Robert and his small team of jewelry craftsman where able to put the diamonds in a band my fiancé loved and arrange them beautifully using 3D CAD software. Not only were we able to use every diamond we had, we saved several thousand doing so. We were so happy with the ring, we are having him reset a pendant with a stone next!

    My new fiance and I had the perfect experience with Robert. He was helpful, knowledgeable, friendly and always replied quickly to my very many questions! He helped guide us thru this brand new process that I knew next to nothing about and made sure I was well informed when choosing the right design. He even helped me with some scheming and plotting to make sure it was a great surprise for my fiance, which I really appreciated! He never pressured us to make choices on design for the sake of spending more unnecessarily, and in fact encouraged me to choose a metal that was less pricey, so we really trusted his integrity as well. The final ring is exactly what she wanted. The quality is impeccable, she has got so many compliments, and it's really great to know the workshop is right there in house rather than being outsourced out of control. It's a gorgeous piece and now we are working on having mine custom designed there as well. Go see Robert, you won't be disappointed!!

    Iwalani K.

    Robert Palma is amazing, his heart is absolutely golden, he was willing to do anything to help me and my husband get everything we ever dreamed of and the rings are just the best, no one has these priceless gems, but the relationship we gained with Robert was even more priceless, love you all.

    .5 carat trillion custom design. 10/10 would recommend.

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    Page 1 of 2

    Ask the Community - Robert Palma Designs

    Review Highlights - Robert Palma Designs

    I called every store I could think of, and Lisa happened to have the exact watch that I was looking for.

    Mentioned in 16 reviews

    Read more highlights

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    I cannot say enough about the exceptional customer service I received, especially from Daisy and…read moreAmy. Daisy spent so much time with me throughout the customization process, truly listening to my ideas and ensuring my vision came to life. I provided a loose pink stone, and together they helped create a beautiful piece that feels like a second engagement ring to me. What impressed me most was their commitment to customer satisfaction. There was a misunderstanding during the process that was entirely my fault, not theirs. Despite that, Daisy and Amy went above and beyond to make sure I was happy with the final result. They were patient, kind, understanding, and genuinely cared that I loved my ring. Their professionalism, craftsmanship, and dedication are outstanding, but what really sets them apart is their aloha spirit. They treated me with such warmth and grace throughout the entire experience. I am incredibly grateful and would wholeheartedly recommend them to anyone looking for a truly special custom jewelry experience or any piece in general

    I visited the local Nex in the beginning of the week & was helped thoroughly, no complaints. I…read morepicked out a chain that wasn't on hand (clearance item) but would be brought in-store by Friday. I was quoted a price, my info taken down & sent on my way. Friday came, & I arrived shortly after the chain was delivered. Unfortunately it felt like a bait & switch. The chain was thousands more. The worker did take ownership of the mistaken quote, but that's where it ended. No accommodation for the mishap & time wasted.

    Diamond Guy

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    Great customer service. Respond to my questions with great care for me even though they couldn't…read moreassist with what I had. I really appreciate their honesty and kindness.

    First and foremost, I want to call out that it REALLY helps to have done research prior to…read morepurchasing an engagement ring. You should have some idea on what the special person in your life would want and pictures are the best way to get that help in designing the proper ring (if you're going the custom route). This includes, but is not limited to, the setting, the setting material, prong design, diamond clarity/color/cut/size, even other features she might like - and most of all, ring size. Knowing details beforehand made the conversation much more enlightening than I ever imagined. I spent a year sporadically researching options, keeping Moshe in my back pocket - turns out, he was the one I should've went to all along. Back in April, I contacted Moshe since the time was coming up fast. I googled that the turnaround time for a ring was typically 5-6 weeks and I was about 7 weeks out from the day I planned to propose. I needed to get with someone I knew people trusted and that just had a flawless attitude to getting high quality pieces completed - Moshe was my guy. I chatted with him a bit on IG to explain what I'm looking for, got a quick quote, and asked about turnaround time before booking an appointment. When booking the official appointment, you need to provide a deposit (that gets credited to your total cost of the ring). This is when it gets serious so make sure you're ready to commit. When I showed up to the appointment, I was greeted as if I were a family friend. Though I will recommend you inquire about the exact location of their office before you show up. It's impossible to find on Yelp at least to my knowledge and for security purposes, I think it's safe to leave that information out of my review as well, but that's something for you to keep in mind. Anyway, everyone is incredibly nice, they're quite literally like a family. We sat down in Moshe's office where he asked a few basic questions before digging into the finer details about design. I had videos, pictures, and experiences to share (based on discussions I had with my girlfriend). Moshe walked me through the entire customization from diamond size (which I had already picked out prior to the appointment on his website), setting, prongs, and of course, budget and pricing. Most importantly, selecting a date-range for pickup (at least, in my case). After designing, I got to meet Aunty M, who takes payment while Moshe got on the phone to get my order in the queue ASAP due to my time constraint. I was in the process of getting a fresh new credit card for this purchase so I put down a deposit on one card before paying two days later with the fresh one - kind of recommend this since you can end up using these points for a trip later, maybe even your honeymoon, who knows! Come the week that we take off on this trip (proposing overseas), I called up the office to see how we were doing on time. After a bit of back and forth, we agreed on a pickup date one day before takeoff. That meant that I was clear to not only tell my parents it was happening, but to also ask for the blessing of my girlfriend's father. Now that we're back, we downsized the ring by a full size so it'll fit my fiancée's finger better since the hint that I got early on about ring size was actually not accurate. I shared the story of the ring customization with her and let me tell you, it was quite an adventure, but she loves how it came out - it was literally the ideal design. Thank you to Moshe and the team, the ring was perfect thanks to all of you for making it happen. She cannot take her eyes off it now, it's just spectacular.

    The Wedding Ring Shop

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    Many thanks to all the staff, but especially to Jillian and Jeanette, for patiently working with my…read moreson to choose the perfect diamond and engagement ring setting for his girlfriend (now fiancé). Both ladies understood the assignment, showcasing options that worked with my son's vision for the ring and within his budget--not deviating from his wishes and not overselling. They did so well that my son and his fiancé have no doubt they will be back to purchase their respective wedding rings when the time comes. I may just have to pick up a little something for myself as well.

    Worst customer service. I was the first in line when the store opened. The receptionist took down…read moremy name and number and said someone would be with me shortly. I was browsing and awaiting for someone to help me and I noticed that everyone else that came in after me was being helped. I waited 15 mins and still no one came to help. I went to the receptionist desk (different person) and I asked if I needed an appointment to be seen. They asked if I checked in and I said yes, I was the first person on the sign in sheet and I've been here for 15mins with no help. She casually said "oh ok" staring at her computer screen and said "I'll try and find someone to help you" without looking up. I declined and left the store. I've done business with them a few times over the last 15 years and this was absolutely the worst I've been treated. It's service like this that makes me not want to support local businesses and just go with a bigger company.

    Robert Palma Designs - jewelry - Updated August 2026

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