Went in to get some artwork framed and had the pleasure of working with Gary and their Framing Manager, this kind young woman whose name I can't recall but she was marvelous! Such a wonderful experience. Gary was thoughtful, kind, and took the time to understand what we really had envisioned for the final product. Though the location was busy and there were a number people waiting, he never made us feel rushed and took his time with us, but also genuinely greeted the others around us, making sure they knew he was aware of them and was ready to take care of them after us. He helped us understand our plethora of options and made sure we got what we wanted. He also helped us with some savings, helping us save some money to go towards our future framing projects. Thank you Gary & Team! You rock! read more

I came in today right at 10:00 am when they opened. There were a few employees working but had zero interaction with customers. I was looking for pellets to fill small stuffies that I'm making. I was able to find 2 bags in the clearance section. Yeah, at least the price was right! This is a pretty small store and they have zero fabric! I headed to a self checkout kiosk and my total was less than the reward credit I had earned from previous visits. I went to ask a salesgirl if the remaining credit amount will still show up on my account and she said that it would. And it did! She was busy blowing up balloons and barely even looked at me. The whole experience left me feeling kind of detached. Very little human interaction and what interaction I had, I initiated. read more

Michaels - My clearance purchase was basically free since I paid with a reward credit. - Arts & Crafts Near Me - Frisco, Texas

I wish I could give a six star rating. My wife and I visited the El Dorado store this morning and were treated like royalty. The gentleman who helped us was courteous and genuine in helping with our minor stitching issue. I don't get this kind of attention very often and it was truly refreshing. read more

Adrian went above and beyond for my experience, he's super friendly and outgoing. he not only greeted me but talked to me about my job, after a stressful day he made my day. genuinely the sweetest guy there, he deserves the world. read more

My Michaels Framing Service Disaster Ruined a Cherished Family Memory This review is about the most disappointing experience we've had with Michaels in Frisco, Texas. We chose this store to frame a special family photo celebrating my husband's master's degree graduation. We trusted that with expensive materials and a service meant to last for generations, Michaels would become part of our story. Instead, they betrayed that trust. The photo was taken here in the United States, but the high-quality print was done professionally in Canada and arrived in perfect condition. We handed over the photo, believing Michaels would help us make this memory last forever. Instead, they damaged it and tried to hide their mistake. When my husband returned to the store, the framing manager wasn't there, so he was helped by the store manager. In an attempt to solve the problem, the store manager contacted the framing manager via text message. My husband, standing right there, saw the reply in all caps: "DO NOT give a refund. It was already damaged." Confronted with this blatant lie, my husband asked the store manager about the company's policy for photos that arrive damaged. The manager, in an honest moment, confirmed that Michaels should have called the customer to report any problems before starting the framing process. The fact that they didn't contact us proves our photo was delivered in perfect condition. As evidence of all this, we have a handwritten document from the store manager attesting to what happened. This serves as a reminder to all customers that no matter how emotionally valuable an item is, trust can be broken. Michaels did not create a memory for us; they destroyed it. read more

I want to give a massive thanks to the ladies who were working 7/6. i had accidentally forgot to throw a pack of brushes into my bag that i paid for. i came in about an hour later trying to find it. luckily they remembered me and were able to help me. thank you ladies! read more

I went there on NOvember 16, 2023, hoping to find some 8x10 canvas panels, no deal. I'm not sure if staff were lazy to stock them or they just never re ordered. THere were other sizes in stock but not those. No other brand in stock, just theirs. The aisles are too crushed together with the holiday displays and I could hardly move through. The staff are unfriendly and don't offer help. Won't visit again. I'll try Amazon from now on. read more

Needing some art materials, we went to Michaels. Dyanne was so helpful I highly recommend this lady for any questions. It was a great experience. Enjoy the experiences She was so patient with our 6 year old Grandson in hand read more

Do NOT take anything that needs to be framed to the Michael's on El Dorado in Frisco. We were told by the manager that our posters would be ready in two weeks max. After three weeks we called about them and they hadn't even been framed. We were given one excuse after the other and then no one would return our calls. The manager who took our order kept promising they would be done, so we waited two more weeks and they still hadn't even started them. My husband finally went to the store and picked up our posters so that we could take them someplace else and didn't even get an apology from the manager for this fiasco. What a waste of time! read more

Dropped a picture off for framing. Told it would take 2 weeks and we can pick up on February 5th. Went there today, February 4th and they hadn't even started on it yet. No call, no text, no notification that it was not ready. I took my picture back, they refunded my money and I'll go somewhere else. Their attitude about it was a little too laid back and unprofessional for me. read more

This is not my favorite Michaels. The store has narrow aisles and it can be hard to get around when its busy which is often. The employees are friendly and they work hard to get you what you need and out the door. They understand the nature of the store and keep it clean and as clutter free as possible so when they are busy you can move as easily as possible. read more

Local resident of which typically just visits casually not needing assistance. Today went in to pick up a couple of frames for a recent achievement of completing my degree as well as a custom art piece. Went to the back to the framing dept for assistance of which a rep was already assisting a customer. I patiently waited for assistance for a few questions I had and possibly having both items framed. I mentioned I'd seen a document frame I was interested in online when asked if I had picked something. I was pointed down an aisle and after finding the frame and returning I was basically treated as if I was somehow an inconvenience. I was told I could just take it to the front to check out. For a business that's probably not that popular amongst other stores around you, you would think the customer service would be better. Missed out on the opportunity for a framing sale by treating a customer like crap. I live minutes from this location and have for over 7 years. Needless to say if I ever visit another location it most definitely will not be this one. read more

I was just at the El Dorado/Tollway location and everyone was so friendly. I had a question about price matching a paint set that I saw elsewhere for a lower price. The manager, Mandy (who is basically Mrs. Landingham from West Wing) was so funny and kind, and agreed to price match the item after I showed her the website. The younger people working at the store seemed really together, too; you can always tell when there's good management. I was so impressed with their attitude I stayed and bought some other art supplies from them. Go to Michael's in Northwest Frisco. Go see Mandy. read more

I like the old lady on the cashier in eldorado branch :D she's so optimistic and funny :D she made my day :)) And the store is neat and well organized, it does'nt have lots of options when it comes to home decor, but it had enormous supplies for the crafts and hand made stuffs. read more

Craft event today was a free take and create. Cashier wouldn't give us the craft and said we should come back in a few hours because she thought it was from 2-4pm. The Michael's website says it's an all day event while supplies last though. The last few times we Shopped at this location the staff seem clueless about events and products they offer. Waste of time shopping here. read more

This store is a good store. It kept pretty good stock of each items and the variety. Some things look like it got wiped out especially if it had the sale on it, but I expected that. The custom service here is good too. Overall my experience was good and I will be definitely returning. read more

Got here 1 hr before they closed so it's perfect, hardly anyone here. Got my 40% on 1 item plus 30% discount for the rest. Great deal with coupons. read more

BEWARE! I bought a Christmas tree online through Michaels on November 18th. It was suppose to have been shipped within a week. When I called to find out where it was, they said they canceled my order because they were out of stock. They should have called and notified me but they chose not to handle their business in a proper way. I had to find out by calling. read more

I was just in this location and the girl who helped us, Hannah, was awesome! We went in looking for some frames and they were a little above our price range but she helped us get the best deal!! I've got to say, that was the best experience I've had at a Michael's :) read more

Went to the big sale on Thanksgiving evening. The store was very busy. Laura was EVERYWHERE and providing assistance & answering questions. She had a great attitude and upbeat energy. A real asset for Michaels ! read more

One of their female florist, looks to be in her late 50s is rude. Other than that, I think the store is okay.