One of the few places left where one can see and touch many different yarns! I'm tired of buying…read moreyarn online, and most places in Austin have closed. So now I wait to go to Houston to visit Nancy's.

Nancy was extremely helpful. Helped me with the stitches and yarn. As a new knitter it was greatly…read moreappreciated.

I called the store last week looking for Cascade 220 and Rowan Felted Tweed DK. I was told they…read morecarried one of them and that someone could help me find a substitute for the other. I appreciated the offer because while I've learned - and am still learning - about yarn substitution, it's still one of those tasks I'd rather get expert-level help with. So yesterday I swung by in-person to ask about the yarns. I made sure to paste ALL the yarn and needle info from my knitting instructions on my phone to show whoever was going to help me. There was a class going on and only one person was available to help (although she looked busy preparing something for the class while standing at a counter). I first asked for Cascade 220. The staffer wasn't sure of that particular line, so she asked for the weight. The yarn thickness category designated by the Craft Yarn Council (CYC) was the LAST thing on my mind. I'm not a vintage-only knitter or anything, and I dare call myself a prolific maker, but I'd say only half of the patterns I've used since I started knitting in the 1990s include the CYC's yarn weight standards' symbol: an illustrated yarn skein with its CYC category number. I'm more used to seeing it on actual yarn labels, so it's not my habit to note it when looking for yarn in-person. Also, no one asked me for the CYC weight when I called last week; we were all on the same wavelength during that call. So, I told the staffer the GRAM weight of the skein, and the conversation immediately shifted. As nice as this staffer was, she walked me over to a wall of yarn, showed me the store's copy of the CYC yarn weight standards chart, and started explaining how yarn weights are determined from lace to jumbo. I didn't bother interrupting her to say anything in my defense. When she first asked me for the yarn weight, I didn't ask "do you mean the physical mass of the yarn or the yarn thickness category?" But as someone representing Nimble Fingers, neither did she. And I do understand there may have been an additional disconnect. While at the wall pointing out certain yarns, the staffer mentioned that the store's yarns are organized by CYC weight. So who knows, right? Maybe she first asked me about the yarn weight to figure out where to send me on their yarn wall while I wandered the store with a near-empty tote bag big enough to smuggle home a sheep. Anyway... At first she didn't want to look at the typed yarn info on my phone for some reason. And without my reading glasses I rarely need while out 'n' about, I fumbled a bit reading my well-organized yarn notes - with highlighted needle sizes and skein amounts - out loud, which I'm sure added to me looking like a fish out of water. The staffer pointed out some yarns that might work as substitutions, and she suggested that I take a picture of them, which I did, so I could think more about my ultimate choice. But because yarn substitution is usually more nuanced than matching a thickness category and calling it a day, I was super disappointed that I clearly wasn't talking to whoever was on the phone last week. I'd been practicing my brioche stitch on acrylic stash yarn for a few months. I was SO ready to buy the yarn for my project. So that happened. The staffer was pleasant enough throughout the interaction, and even dropped a now-fashionable "y'all" on your Cousin Kerstin. But honestly, experiences like this can hit differently for some BIPOC makers, especially newer knitters navigating crafting spaces where assumptions about knowledge and belonging can feel loaded, like when my answer to this staffer's yarn weight question was apparently the "wrong" one. I also noticed an older 2019 customer photo on this Yelp page showing a much larger yarn selection, so I'm not sure if the store layout has changed or if there are additional areas I wasn't shown, but I was only shown a single wall of yarn during my visit. Between the awkward interaction that didn't match the informed help I got over the phone, the overall limited selection, and the fact that we took the bus out there specifically looking for yarn options I can't usually find at chain craft stores, I don't see myself making the trip again.

Love this little yarn shop. Great selections and very friendly. They also have great classes there…read moretoo. Beautiful layout.

It's rodeo time and I'm on the hunt for turquoise accessories to complete my western attire…read more I've never owned any turquoise and since I probably won't wear it much, I was looking for something reasonably priced but at the same time decent. On the internet, I ended up finding a cute triangular pendant at Michael's for $4.99 with an additional 25% off if purchased online. The website did mention that it was 27 mm but I wanted to get an up close look to see if it would be a good fit for me. Once in store, it was easy to find what I was looking for because the website tells you exactly what aisle the product is on. Soo many pendants to choose from but I found mine! It was smaller and more delicate than I preferred it to be, however, I did find a different one more along the lines of what I was looking for. It was a turquoise colored teardrop priced at 14.99 and also 25% off online. Since this was a little more than what I was looking to spend, I definitely ordered online. I know that 25% may not sound like much to you but to me, a discount is a discount (smile). In the meantime, I walked out to go check out another store on the strip in search for more western like attire. I barely stepped foot in the next store when I got a ping saying that my order was ready. It had only been 3 minutes! Talking about convenient and fast service! With egg prices going up, I WILL continue to save wherever and however I can.

Looks like everyone sees Michaels at night. I was here for my last-minute shopping. I wanted a…read moresmall piece of double-sided tape. This Michaels store has several different types for different projects, which means they are all over the store. By my simple search on Michaels app, I had traveled from aisles 23 to 17 to 27 to OMG... I was going to pull my hair out. Finally, I searched on Target app. Boom there it is. Since I was at Michaels store, I know this craft store should have it. Yes it did, according to the app. But I can't get it until tomorrow morning. No one explained why. Maybe no one can fulfill the order as they were about to close. So, let me find it on the shelf. But no... It was empty. Ok, five minutes before closing. I was alerted by a friendly employee. I saved my sanity by going to Target store. Yup, I got what I wanted immediately and cheaper.

This is a very nice store, and I liked all of the things they had; however, most of the markers…read morewere locked up, even the mid-priced and lower-priced markers, for those who are coloring fiends. I've seen those expensive art ones locked up, but not several of the cheaper brands. They had a lot of cute hobby equipment, but the prices were outrageously high. They didn't have much in the way of journaling and planners, which sucked, because their sticker collection was okay. Their Christmas decorations were very nice, and they were bringing out some of the Valentine's stuff already. I feel like you could get a good deal with their seasonal items, but like your everyday hobby, like coloring, painting, etc., you get robbed by them. Go to them for the cute seasonal stuff, not for the hobby stuff.

Normally the store is okay but they never have prices on any of the seasonal stuff. It's annoying…read more Holiday decorations are guesswork. I asked an employee for help today because I wanted to compare prices and she just said they don't have a way to look up prices. Just bring it to the register. I and what looked like several other people ended up leaving half our stuff at the register after checking the prices.

Michaels was my first choice for crafts and related items since it was closest to my apartment 5…read moreyears ago. Now i know there are other stores too, but Michaels still feels like home- familiar and comfortable . The store has so much to offer and it surprises me every-time. I needed to buy some buttons to enhance my new blouse while making it more modest to my taste. And lo- Michael's not only had a decent collection of buttons but also sewing threads in a variety of colors. That saved me a browsing session with Amazon as I Always prefer to touch and feel my purchases rather than sit before a laptop with an inch tape in hand ..... which, btw, I find it very funny The shop assistant was very knowledgeable, she knew exactly while aisle I needed. That's very impressive. Let me hope that I will frequent Michael's more often with more diy projects. (wink !) While u r there, chk out the clearance, sometimes some really good to-go gift ideas pop up there at throw away prices.

I shop here often due to having an arts and crafts business. Customer service is really good. I…read morealways find a coupon online when shopping in person or placing a pickup order. The only downfall is the shelves are always empty.

I love me some Michaels !! But this location customer service is terrible has to improve as soon as…read morepossible

I came to this Michael's as a last resort for a scrapbook and supplies. I was pleasantly surprised…read morewith the selection compared to the location on Bissonnett as well as Hobby Lobby. This location also felt more spacious and not so cluttery. After I picked out my scrapbook, I was roaming around for markers and glue. An associate - Rashel, asked me if I needed help and pointed me in the right direction. The customer service was very friendly. My cashier was another associate -Yessenia but she was also nice. The prices are expensive, but to be expected. They do always have coupons though, I had a decent savings!

********FAST SERVICE**********…read more I placed an order online for store pickup because I noticed an email with a coupon for a discount. I decided to make an online order and pickup in store. After placing my order. I noticed how close I was to this location and decided to stop in before my order was ready for pickup. I was greeted by Joann the front store attendant. She was so polite, kind, happy and ready to assist in anyone possible. I explained about placing an order online and requesting to pickup before it was ready. I even offered to go on the shelves myself and fetch the items. The moral of the coupon was in order to redeem the order needed to be placed online for delivery or pickup in store. JOANN notified me she would contact manager and see what is the best plan to assist me. Now let me digress for one moment. I noticed an African AMerican lady working diligently in the store, picking flowers, organizing store, answering phone and fulfilling orders. I was impressed with her resilience ; however, I was thinking she has to be EMPLOYEE OF THE MONTH. Unbeknownst to me she was the manager I was waiting on to fulfill my order. She politely asked some questions and assisted me immediately. I had already shopped for the items, she apologized for not hearing the device chime to notify of a new order. I was not in a hurry and politely told her I was more impressed with her working skills than worrying about my products. MRS DONNA was the best with whom I have ever encountered at this location. The store was clean, quiet, calm and friendly. No matter who walked in the door they were both eager to help and provide assistance.

There is someone always ready to help you. The prices are very good also. You can get ballons and…read moreframing too.

I was surprised to read the other reviews on here and the horrible customer service they both…read morereceived at this location of Michaels. I have been here four of five times now in the last five months. The workers have been nice and are always stocking something or another in the store. It has never been as crowded as any of the other locations I have been to, but I love the layout of the store itself. It has an open concept design, with lower shelving and things organized in a very aesthetic feel (colorful rainbows, things unboxed and laid on displays, clear signs hanging from ceiling above sections to clearly show what is in each area.) There is a little studio in the very front of the store where mini classes could be held and was super cute. Directly when you walk in, there are seasonal items on display to the front and left of the doors. To the right of the entryway is the checkout lanes and the more themed seasonal decorations with more display shelves to give customers an idea of how the new seasonal decor can be used together to decorate your home (i.e. pink themed Halloween decorations or farmhouse Christmas.) I did not have anything for returns or curbside pickup here, so I cannot attest to the customer service of the managers here. There was always one person assigned to the cash register while the other employees busied themselves with unboxing or organizing, so checkout was always speedy. I did have issue with using my member rewards cash back thing in that it didn't get scanned correctly and I did not get to use my $5...but I do not know of that was a user error on my part or theirs. I had never used them in store before and it was a lot harder to claim than using it online, which was unfortunate. It should just show up in your wallet section like it does in other apps when you get cash rewards.

Just like the other Yelp reviewer, I had a similar experience. Company policy states they will…read moreaccept a return without receipt just need valid ID. I called and they confirmed I could return. Get to store with return, all of which is unopened and still packaged. Employee finds item for a little less than purchased. It's fine because I know I don't have receipt. I said store credit is okay. Then along comes manager Jennifer, who by the way didn't want to give me her name so I had to read her badge.. like how unprofessional. She states that she will not accept my return bc she can't find my receipt??? I told her store credit is fine for the lower amount as stated in company policy bc I have no use for these items anymore. She said she can refuse for whatever reason she wants.. so I asked what's her reason??! She said she didn't have to have one and it's in fine print on the website?? I could only wonder if I would've been treated differently if I were older and resembled her. Very disappointed in my customer service as I'm a long time shopper or Michael's. You really have to be careful who you hire because hobby lobby and Joanne's can definitely take my business. This location needs to value their customers. There is too much competition out here for y'all to give customers a hard time. They contradict store policy which is alarming.