Came in for a pedicure. I was confused they just said sign in and I picked a color. No one told me where to find the color I had to figure it out. I found the one station by the door, later I noticed perhaps there was more. Picked my color from the sparse selection I randomly found and awkwardly stood there. The owner screamed sit down at a pedicure chairs as if I knew I was supposed to sit down. I sat down and proceeded to wait. Dum de dum wait and wait apparently I was to read minds and know there was a wait. Finally one of the two ladies started on my pedicure. I "upgraded" for $5 for special treatment callous. It was just the use of the cheese grater on your callous which is free with any other place and wax on the heals that they only left on for 1 minute made no difference. I mean I guess if I was in a pinch, I would go back but not willingly - just if I had no choice, like I did today, no choice I am going on vacation and I needed it done while the kids went shopping. The person working in my nails was nice, I guess, said less than 10 words to me - thanks for waiting, thank you, ok bye. Was not rude at all but never looked up or even smiled just sat down and grabbed my foot and started working. read more

I've been coming here for years. best technicians in the area , always friendly, and accommodating !

if I could give that place one store I would I went over there yesterday to have my nails done. I usually do everything all by myself but this time I wanted to please myself and have someone else do it. that please charge me $113 in total, when I asked the lady why is it 113? She said the dip full set It's $55 and the fact that she shape it like a coffin it's five dollar extra and a long nails for five dollar more . I also included a picture so we can see the long nails. my toes were $33 plus the gel is 15 so in total is 113. why would I pay 113 for that? the next day which is today I'm trying to open a soda my thumbnails broke and when I went back for them to fix it, they said I have to pay an extra $10. I would never go back to that place ,that is a waste of money And my time read more

Michael's Place - Nail Salons Near Me - Braintree, Massachusetts

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I rarely ever write reviews but first off rip off. It does not cost $40 to file my gel off, file down my acrylics because it was uneven to put gel back on. Let me remind you this is spur of the moment. My nail lady was busy and I melted about 3cm of my nails from grilling food. My nails aren't even quality. Her filing is a mess. Crooked of course but I knew. She didn't even remove every bit of color properly. It is just to get by because I have a wedding to attend today: I even used bubble bath as a color because I already knew it was going to be a mess. She didn't even want to give me a 3rd coat. She did not fill my nails nor my cuticles. Nothing. Just gel color change and filing down my nails. Don't go here unless you want to get ripped off. Save yourself the trouble and don't even bother here. Just a leech for your money for negative star nail work. read more

I wish I read the reviews before coming. They definitely overcharged me for my acrylic full set. I got the $49 pedicure to be nice (since the place was dead ) and then they charged me $80 for my full set. They're reasoning was that they charge extra to cut cuticles now typically I always tip so I would have been okay with the overcharge BUT the lady did my full set was being rough with my hands. She clipped me a few times with the filer and didn't even apologize. She kept forcing my hand into angles instead of twisting gently. Lastly, $80 for a full set would be instagram level quality, I just got regular schmegular square one color nails with no designs ...total rip off. read more

Michael's Place - Fullest acrylic, square. - Nail Salons Near Me - Braintree, Massachusetts

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I love love love the employees here! Very prompt and friendly. I can see the owner prides in healthy and clean products. There is endless color options brands and choices! She has a huge variety of dipping powders and the newest gel polish collection whether it be bio gels and healthy polishes! I always walk in without an appointment and get served right away! read more

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The worst place and the worst and least professional people you can encounter in this business. My friend and I came today to do gel manicure- they told us it would take 15 minutes before they can work on us.. it has been an hour and no one even approached us.. we asked them to put the foil to remove the gel.. and they kept accepting other customers not worrying that people are sitting and waiting.. when we decided to leave the So called manager.. stormed at us.. flushing red and upset .. because we decided to leave.. when I said you should at least apologize for the wait.. she said we were not nice customers.. I will never come back to this place and will make sure to report her behavior and the way she stormed at us infront of other customers .. and for charging us 15$ for removing a gel manicure when she initially said that was for free.. I would never recommend a such unprofessional place to anyone! read more

Michael's Place - The gel was not even removed from our nails.. - Nail Salons Near Me - Braintree, Massachusetts

I had a wonderful experience at Michael's Place! Salon is neat and clean! Everyone is extremely friendly to deal with and I recommend coming here! The gel manicures and pedicures are wonderful! read more

Michael's Place - Gel manicure - Nail Salons Near Me - Braintree, Massachusetts

I always get the best treatment here. No matter what design I want, they provide. They are a no chemical all natural salon. read more

Michael's Place - I always get the best treatment here. No matter what design I want, they provide. They are all natural no chemical salon. - Nail Salons Near Me - Braintree, Massachusetts

BUYER BEWARE!!! STAY AWAY FROM MICHAEL'S PLACE!!!! I went to this nail salon out of desperation. It was the Wednesday before Easter, my FANTASTIC salon was booked solid (Nails & Spa in Braintree - 781-848-1756) & I was way overdue for a gel fill. I went in and was greeted by manager Kathy. I told her I wanted a gel fill, which was clearly listed on their pricing board at $28. Once my fill was complete, I left a generous $7 tip at Kathy's station and proceeded to the register where I was charged a whopping $38 for the service. I protested at the register, pointing to their pricing sign. I was told that the gel fill is $28 but since they used GEL, it was additional. Does that make sense to anyone else?! Anyway, I paid the $38. I left the $7 tip at Kathy's station so I wouldn't look like a jerk taking it back. Boy, I wish I did. Three days later, it's Saturday. Guess what - 4 of my 10 fingernails are chipping. And not even a little chipping on the edge of the nail. Considering I paid what I consider to be a ridiculous amount of money, I went back Saturday morning (today). When I went in, I asked an associate what the price of a gel fill is. She replied with $35, which is $3 less than what Kathy charged me 3 days ago. Obviously, they just make up the price based of what designer bag you're carrying. They know what you can and cannot afford. Again, Kathy came to the desk. I showed her my nails & told her I wanted a refund. She told me I was upset about the price from the get-go, intentionally chipped my nails and that she would not give me a refund. Needless to say, we got into it and she called mall security on me. In her defense, she did offer to fix my nails, but I don't want them fixed if I'll only have to return in 3 days to have half of them fixed again. This service was terrible. There is no sign at her store that says "No Refunds." Mall security told her to give me the contact information for the store owner, which she refused to do. Instead of resolving this issue with a simple refund, she has opened the flood gates of bad reviews. I hope this helps other Yelpers. I have also filed a complaint with Guest Services at the South Shore Plaza and will do everything in my power to warn potential customers of your poor business practices. STAY AWAY FROM MICHAEL'S PLACE AT THE SOUTH SHORE PLAZA!!!!! read more

Michael's Place - BUYER BEWARE!! My nails 3 DAYS after my gel fill. Kathy, the manager refused to give me a refund and said I clearly chipped them myself. - Nail Salons Near Me - Braintree, Massachusetts

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LONG REVIEW WARNING. I have been thinking about how to review this place recently after my recent visit as of yesterday. I normally have very good experiences here but always forget to check in or even review because they're okay, plus I don't like using my phone when I'm getting my nails done. However, the visit before my prior was not good and the whole manicure was ruined by a bubbly top coat. I am aware that they have a no refund policy, but I didn't want to go back in because having someone redo a whole set of nails means I'm taking time from another whole paid manicure that the tech could have done. I don't tend to get things fixed because If I were a tech I wouldn't want to keep having to fix things and not get paid for it so, I did post pictures on yelp, but didn't review. I believe I even started a review but ended up just letting it go, Yesterday, I went in an was originally going to get the Infinite Shine colors for my manicure as the colors last forever and they don't chip as much. Plus they have a luscious shine even without top coat. I have the whole set at home but am just too lazy to do it myself at times. So I went in and the after the initial cleaning and prepping of my nails after I washed my hands and went back to my seat, the manager came and greeted me by name. I was surprised as to how she knew, but I just brushed it off because I do tend to go here often. She told me that last time the top coat wasn't good and she just checked the bottle to make sure it wasn't bubbly and everything, which was nice and friendly. I however changed my mind and decided to just get white French tips. So she was okay with that, My tech was sweet and very kind, but she forgot to put the base coat on before the white layers. I didn't mind honestly, it's okay for me. Nail polish doesn't last long anyway so it's fine. However the manager sat right next to me and told her that she messed up. She said it in Vietnamese and I told her that it was okay. Honestly, I felt bad when she told my tech to redo it again, but in the end she did. My tech was extremely patient and took her time to do my nails, I felt it was because there was not as many people there and because the manager did recognize me from yelp. Although my nails were given much attention, I felt bad for my tech because normally a manicure is around 30 minutes and I was there for almost an hour. I felt as though I took up two manicures so ended up tipping her 100%. I felt sort of uncomfortable because everyone was watching me because I yelped pictures... I really liked my technician if you guys can tell so I didn't want her getting into anymore trouble. As we were leaving the salon, the manager sat and told me that she was sorry for the last time and that they try to take good care of their customers. She told me to let her see my nails and check them. I actually smudged my finger while getting my money out, but I felt so pressured because all the techs were watching me leave so I showed her my unsmudged left hand. Haha . Slick move. Overall, aside from the polish the time before. The techs are usually nice and friendly, sometimes you feel good and sometimes you feel great. You don't leave dissatisfied generally. I'll still come back since it is my usual place but I'll be more attentive so that I won't be more uncomfortable. read more

So I only went here because I ate and Chipotle next door and didn't feel like driving to my normal place. BIG MISTAKE! I asked for a manicure and pedicure. I had trouble picking a color and asked my manicurist some questions and I quickly found out she spoke no English. If you are doing a service for me I would like to be able to communicate with you. She started my pedicure and next thing I know I was screaming in pain! And BLEEDING!!Needless to say I'm going to skip the manicure and head to my normal salon. She needs a lesson in cutting cuticles. Pissed! read more

Michael's Place - I left with my toe still bleeding! - Nail Salons Near Me - Braintree, Massachusetts

Always great service. Kind people and good pricing. I've even brought my child with me and they are always very patient

Mia was amazing! She gave me exactly what I wanted with great customer service 100% going back! read more

There was no wait which was great. However the service was terrible. The guy made my finger bleed twice. And all he said was "oh sorry". He didn't clean the previous nail polish off properly. He was rushing. The sides of my nails look terrible. read more

Michael's Place - Nail Salons Near Me - Braintree, Massachusetts

If there was an option for no stars that's what I would've chosen but unfortunately I had to pick at least 1 star to do a review. Mind you; I NEVER do reviews, but after this terrible experience/ waste of my time/ most horrid full set I've gotten in my 20 years of getting nails, I just had to do this. Of COURSE this place is in a mall, mall Nail salons are terrible all around !!! First of I only went here because my bf got me a gift card to this place for V day, which it's not his fault he didn't know how this was gunna be and neither did I since I never came to this nail salon, the owner did my nails, and I knew after my nail that was glued on was crooked and I just MENTIONED it, after her reaction I knew it was only going to get worse... so a few things, her attitude was the worst and most uncomfortable since she was in charge of my nails and she was just def not a friendly person and u can tell she doesn't have the customers in mind but the MONEY the customers have. So when she was filing my nails she cut me 4 different times, once with the electric filer, and acted like nothing as my fingers were bleeding, then I went to wash my hands before the color and I showed her and asked for something to stop the bleeding, (which every nail place does it's a green liquid) and they did have it but she just STARED at me with the most annoyed look on her face like im asking the world of her and then she grabbed the liquid for the cuts... then originally I just wanted French white tips for my color and she was bragging sayin she can do anything i want and her '23 years' experience yadda yadda so I showed her one I had on my photo roll (horrible pics below) but it's a spin on white tips... which I have gotten before at my salon I go to in southie but like I said , mine as well use the gift card so I gave this spot a chance, so as she's doing it she kept messing up and removing it and she was getting frustrated and u can see it all over her face , buttttttt she said she can do anything and u can't do some white lines ?????? And get flustered ???? Anyways, she kept doin it over and y can tell at this point she just didn't care and wanted to rush it which she did and one nail looked horrible me, I mean all then do, but one was just unbearable so I asked for it to be redone and she started speaking Chinese and talkin to the other ladies and OBVIOUSLY they look at me like I'm Fcking dumb! Anyways , so I'm done and she says it's $95. I was BLOWN AWAY, WHAT IS $95!?!? It's acrylic set with gel polish and medium/short nails!! So I asked her to break it down since a full set says $35 on the menu ... and $10 for gel polish so that's 45-50$ these nails aren't no way even worth or LOOK $95!!!!!! I was horrified!!! She didn't even clean up around the nails they were full of the glue/acrylic and white nail polish around my nails , bleeding, the tips of the nail were all chipped half colored white half not, and she cut me 4 TIMES!!!!!!!! U would think to help me outa f u didn't even clean around them or lotion after or wipe my nails NOTHING. She was the worst nail tech I ever been too especially with her HORRIBLE attitude and her customer service!!! Ladies want what they want with their nails, she should t be UPSET when a customer asks or tells or mentions something wrong they want fixed, but no she huffs and puffs and ONLY WANT CUSTOMERS MONEY. Please do NOT waste ur time going here, it's not worth it financially or mentally !!!! read more

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I had a terrible experience at this "salon". The woman who did my manicure could barely speak the English language so I could not communicate what I wanted done. I had to show pictures from online. I wanted a black matte French manicure. I couldn't figure out why the matte wasn't showing up as matte and neither could she. The owner or manager or whoever came over after she mentioned it to her from across the room twice (in her language). The manager was completely unconcerned. I mean, why should I get any actual service, right? She was trying to play it off that since it's gel black matte it isn't going to show up matte. Sense much? The matte showed up once the lady doing my nails rubbed the gel with the solution they use and had a ohhh, aha! moment. I showed the manager as I was leaving and explained and she mumbled, "anything you want..we'll do". Um. OK.. My tips are so sloppy and chunky looking, it seriously looks like a 3rd grader did my nails. She wouldn't let me look at them closer in between UV drying either! It just makes me appreciate a real salon with actual customer SERVICE. This place is bogus. Biggest waste of $38. I've ever spent. read more

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Okay so i just needed my nails done so I decided to walk in here and left after 5 minutes. The lady who greets was cleaning up my nails and she was removing my thumbs because they're broken and i was bleeding so bad. I just up and left. This is literally insane how a nail salon can be this terrible. read more

Michael's Place - WORST NAIL SALON EVERRRR - Nail Salons Near Me - Braintree, Massachusetts

I normally don't go to nail salons inside a mall for one reason- overpriced. I came to South Shore Plaza to shop but then saw this and thought to myself #TreatyoSelf! Recently getting another job on top of my full time was definitely calling for a spa night and pampering! As soon as I arrived I was told to choose a color and was seated at the spa for my pedicure. I usually get a regular mani/pedi and almost always get the pedicure packages when the manicurist asks and indeed she did and I said yolo! to additional $17 to a regular $28 spa pedicure. The spa pedicure deluxe came with foot/leg scrub and massages it thoroughly then gets hot towels for your legs and then a stone foot/leg massage (THE best feeling, I could have literally sat there all night!)--total worth the extra $17! My manicure ($15) was alright, I showed a design (the tips to be glittered only) but the manicurist did not know how to do the design that I showed. But it's alright since it was a regular manicure and not gel. She pretty much painted my whole nail with the glitter then went back again on just the tips... but she was nice and very helpful, so I didn't mind it. I would definitely go back here again. I had a wonderful experience! :) Services: 4/5 Cleanliness: 5/5 Price: 5/5 read more

I've had both nail and facial services here and have always left the place happy.

terrible expert and no care for how they can explain the pricing on her a manicure and gel top for 150 please. never again.

Usually I read reviews first this time I didn't & I learned my lesson!!! Let's just say this... -over priced for a horrible nail experience I spent $60 for the following (gel removal + mani pedi). I will never come here again. This was the worst nail salon I've ever been to. Mall salons are usually a hit or miss. This salon was a SUPER MISS-- ladies don't waste your time -poor service -rude (making faces toward clients, slick remark about little things like nail polish colors) -unsanitary ( this woman was working on my friend's feet and was instructed to do my hands. She gets up from the foot bowl / cleaning my friends feet and goes to grab my hand to start removing my gel I say something about it... like hello how unsanitary can you get, change your gloves. ) -DONT get a pedicure here they don't even scrub or massage your feet -cuts toenails crooked -I'm sure 2 people there doing nails weren't certified ( I'm a licensed cosmetologist who is qualified & certified to do nails I am just disappointed with sanitation and BASIC manicure procedures ) - DONT get a manicure 1 the girl filed my nails wrong didn't even do what I asked & they don't even clean your nails properly or lotion your hands after you wash them. (Right before I went to wash my hands the girl was cutting my cuticles cutting my nails, filing etc after she finishes she tells me wash my hands I look at my nails and under the free edge (tip) was still dirty so I asked her for the tool to clean underneath and with no "oh I'll clean it for you" she hands me it... I had to clean my own nails smh I might as well painted my nails myself too. After I wash my hands she wipes my hands down with rubbing alcohol and begins painting. Doesn't lotion my hands doesn't even put a base coat. (Sighhhhhhh) just look at the picture attached as well you'll see my disappointment. -not even a week in my nails have a ton of air bubbles & my friend said her nails were all chipped up by day 2 and looked like a dog ate them on day 3. I hope this review saved someone from this salon and cash down the drain. read more

Michael's Place - Horrible - Nail Salons Near Me - Braintree, Massachusetts

Amazing experience, very friendly and great conversation. The woman who did my nails was great. The nail shape was perfect. I have gotten many compliments and definitely recommend. I see alot of negative reviews but I had an amazing experience. Definitely recommend going to the woman who wears the cheerleading jacket. I didnt get her name but she Is the one to definitely go too. read more

It's literally horrible. Really dirty, rushed, rude and also racism. If you're black, they never treat you nicely. They talked too much Vietnamese. The price is too high because in the mall but you can go upstairs or in the others side of the mall have the nails salon too. NEVER AGAIN! read more

I went here twice. The first time I went I had a woman named Alice who scolded me twice. I did not come to a nail salon to get scolded that is for sure. I was getting my Gel manicure done and it was baking in the UV light machine and she scolded me for turning and looking around the salon and for taking a second and pointing out a color to a neighbor looking for a nice St Patrick's Green color. Then she painted some polish on my skin, so the Gel peeled off a few days later/ The second time i went the lady did a better job it was somebody different. The only thing is they didn't use the cuticle cream that helps make them really nice, so it grew out and looked like it had been done over a week ago when it was only 3 days old =( I'm not going back. I found Nancy's Nails in Braintree and am loving there Gelish polish. read more

I have never used Yelp before but I have to warn everyone to NOT GO HERE. If you so much as dress or look like you have money to spend, they WILL scam you and overcharge you. For reference, the past two times I went here I had a Coach bag with me. Last time I went, they charged me $80 for a removal and full set gel acrylics. That wasn't even the correct amount, but whatever. I decided not to go back until today, when they texted me offering 10% off for my birthday. I decided to give them one more chance so I go, get ONLY a gel full set, and they charge me $80 AGAIN. For something that was way LESS than last time. Where the f*ck did that extra $25 come from? AND, they were hesitant to even give me the 10% offer that THEY texted me! Horrible place. read more

This salon is convenient because it's right in the mall. It tends to be very busy because of it's location. Overall, it's not the best salon, it's location being the only real perk. The services are very inconsistent. I came here with my friend and we both were getting a pedicure. Her pedicure was shorter because her technician skipped many steps. At the end, we noticed that many things were missed and it was not a thorough job. I've paid the same price and have gotten much better services at other salons and will not be returning. read more

This was the worst nail experience I've ever had. I requested to receive a full set and left with dinosaur claws. All of the nails were crooked and did not fill my whole nail bed. Once I realized that it was not going well, I asked the woman to re-do a few and she commented that she wasn't finished and to be patient. I listened and the nails got worse. I told the nail technician that it was done poorly and she said nothing and kept filing. However, the overall customer service was okay. I also received a pedicure, which was horrible as well. read more

Tiffany is the absolute BEST! I get coffin shaped dip powder nails and she does them perfectly! P.S. she gives the best massage while waiting to dry! read more

I initially went for a deluxe pedicure and ended up getting a manicure also along with my eyebrows waxed. I was immediately greeted and serviced once I got there. The deluxe pedicure was decent - the lady scrubbed my feet really well and did a pretty good massage. The hot stone massage also felt really good. I wish I would've just got the pedicure and left because it all went downhill from there. The manicure turned out sloppy - my nails are really short and I got them painted white and it looks like I might as well just have painted them with whiteout. Then, the lady that did my eyebrows was super aggressive and they barely look like they were waxed. Not to mention, when she was done she just said "okay all set" and walked out of the room before I could even get up ... like wtf. At the end when I went to pay the lady at the desk looked at me like I was crazy and I had to explain to her that I was ready to pay and I had to tell her which services I got, which is really unprofessional to me. So, overall, it was nice that I didn't have to wait and I was satisfied with the deluxe pedicure but it sure wasn't worth the horrible customer service especially when there's other salons in that mall. You would think that they were the only nail salon in that entire mall and people didn't have other options. I'll definitely be spending my money somewhere else next time. read more

Michael's Place - Nail Salons Near Me - Braintree, Massachusetts

The first time I went here I loved it. It's cheap and super clean and my gels lasted forever! The second time I went my gels chipped after 4 DAYS. I know it was because the older woman, who I think was the owner, rushed the manicure. I even said that I wanted to leave my hands under the lamp for longer so they would last and she wouldn't let me. I went on a work trip and had to deal with chipped nails all because the woman wanted to rush me to get more customers in. If you go make sure you get one of the younger girls, they take way more care with you!! read more

Michael's Place - Ugh!! - Nail Salons Near Me - Braintree, Massachusetts

I just called and asked how much a mani, pedi and massage was. She said 42 and then when I asked again to confirm, she was silent until I said, hello?? and then she said, isn't this your first question? I already answered it. And I said yea, but I'm asking to be sure. I said, you don't have to be rude. I was about to make a reservation for two people but I guess I'll go somewhere else. I understand workers and techs work hard and customer service is a tiring job. But the person who answered the phone seemed rude and didn't even want the business. I'm kind of bummed since I had a really good experience last time and I wanted to take my friend before her wedding. They were great with my friend and my nails and the techs were super friendly and nice. I played with the kid at the salon and chatted with her and her mom. I don't mind paying more for cleanliness and friendly nice service but not if the receptionist doesn't even sound like she wants clients. And I was looking forward to going again. /: read more

This place is awful.. This was my first and last time here. They actually tried to pull my dip polish off instead of leaving it soak off and then threw me some bs excuse about the acetone been bad for my nails, well I don't think pulling a layer of my nail bed off is too good either.. And don't get me started with the actual polish itself looks like crap and I'm going on vacation and my nails look appalling read more

This place is great, I'm Maria from NY, came to visit Boston Friends. They treat you good staff is friendly and use disposable buffers and nail filers. I also got a complementary paraffin Meagan was great, and the manager super friendly. read more

I went in for a regular old fashioned manicure, I noticed everyone around me was getting paraffin, that nice warm wax that makes your hands so so soft after, and asked how much extra it was. I was shocked to hear that it's FREE !! FREE PARAFFIN ! Also after the paraffin they let your hands sit in a warm towel while they MASSAGE YOUR SHOULDERS AND BACK !!! I was so shocked and pleased. However, when I left i felt like my actual nails didn't look good, there were these like, lines were it made them look as though you put a new color over an old one, if you know what I mean. So the manager redid them which was inconvenient but I'll def go back just for the paraffin and massage, however, it's not REALLY all THAT free because a basic manicure there is $15 when usually it's $10 most places. read more

I understand my nails are short. But this lady filed them SO aggressively that she broke the skin under my nail and I bled. Not to mention then she used acetone which got in the cut. Never in my life has that happened. Not relaxing at all. Also tried to trick us into getting organic gel manicure which is like $10 more than a regular one. Will not be going back read more

Clean, efficient and great variety of products. They were quick to respond to my needs and gave me a relevant menu. Their utensils are CLEAN and SHINEY! They don't speak loudly like other places and have a good number of chairs. They are gentle and respectful of your little requests. Smiles everywhere - this makes another stand-out difference. read more

I don't think I will be coming back here. I have come here quite a bit on a fairly regular basis mainly because of convenience, as it is right in the South Shore Plaza outside of Lord and Taylor; but I've realized I don't exactly feel great leaving here most of the time, there is no part of the service that particularly shines, and so there is no particular reason to come to a place that doesn't make me feel great. Things to know They are PUSHY - When you walk in you will be asked to choose a color. They will AUTOMATICALLY give you the color palettes for the bio seaweed gel polish that is more expensive by $7, and in my opinion does not last as long but is suppose to be healthier for your nails. I will expressly say I want regular gel polish and they will badger you even when you give them a firm no. (And if you don't know this, God help you, because you are getting the biogel...they won't tell you what they are doing). - For a pedicure they will push you to get the deluxe which is much more expensive and not worth the money AT ALL. You basically get a little exfoliating scrub, a minute of hot stones and a two minute massage and they think they can charge you an additional $17. - For waxing services, you will go in and ask for eyebrows, and they will tell you that you need your lip done, etc as well. They do not listen when you say no the first time. Or even the second time. I eventually said yes and it was terrible (painful and very red afterwards), and they didn't apply anything to soothe it after. It was completely embarrassing. They will then start going for your chin, which caused me to be like WTF. Hell no. - I have asked for a second coat of a particularly light color, and they will say it looks fine the way it is. It bugged me the entire time I had it and wished I had been more insistent. They are NOT clean - I can't tell you how many time the employees have answered their phones while either doing my mani or pedi, with their gloves on, which they don't change. Your cell phone is a cesspool of bacteria. You can knick the skin even just a little bit and people can end up with an infection. - I am not entirely sure about their sanitizing process beyond that they put the tools in a UV box - The area is disorganized and unclean - I have little confidence that this place is up to standards With that being said, a few of the staff are friendly and will remember you if you go consistently, which is nice. The vast majority of the time my nails are well done (only one time they clipped my finger and made it bleed). They do not provide refunds, but will fix imperfections which I have had to do once when it chipped after only a few days. I am more often than not, satisfied with the end result based solely on how my nails look. They also have a vast selection of colors. But there are no "little extras" that make this place stand out. There is barely a hand massage after the manicure and they either do paraffin (usually too hot) or a regular moisturizer. Combined with the fact that they are pushy, unclean and fairly expensive, it's not worth it. I guess I am a glutton for punishment to keep returning, but my last visit was the final straw. I am going to go somewhere that makes me feel good! read more

I should have checked the review before I went to get my manicure. Learned my lesson. I left with my figure bleeding and seems like it's not only happened to me. The staff who cut me was really rude. I stopped her after my finger started to bleeding and she was unhappy and turn her back to me and of course didn't feel sorry for me at all!! Will never go back there. read more

I was an idiot and fell for the the $35 gel manicure that will last for 3 weeks. Do not believe them. It has not been a week and I already have a gel. This place is more expensive than Back Bay for regular gel manicures. So pissed I spent $35. Not coming back here read more