Fraudulent billing. Paid for a contracted job and gave 50% down. They came and tore out the shower in February of 2023! This job still isn't completed! I called in March and was told they needed to reassess the price. He didn't do that until August 2023! I literally had to get an attorney to get a refund on my 50%. Then they charged half of that for a little over two hours of work (I have Cameras) and charged for three people being there and there was only two- one was a helper at $80 hour? And plumber was $90? I can not warn ANYONE ENOUGH do not use them! They pad the invoices. Pay attention folks! I have all the proof! read more

Michael's Plumbing & Heating - Plumbing Near Me - Harrisonburg, Virginia

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Had a service tech come check a gas furnace end of 2024. Found it had a bad thermostat. This was a Friday evening and I paid the $200 upcharge Technician went back Monday afternoon to replace and spent 20 minutes putting in a new thermostat, $100 Then charged me 1.5 hours labor $157, $40 truck charge and a $20 credit card fee! I called the company to ask about the charges and they said that what it is too bad. No credit on anything! I would not use this company for any reason for any kind of work. Totally unrealistic charges for the time spent on site. read more

The team came out immediately when I needed emergency services. They were very professional and the services they provided were excellen!! They fixed my very old and outdated plumbing system so well that I still haven't needed assistance again and it has been at least 4 years later!! They are truly the best!! read more

They were very helpful and professional. And got my furnace working as soon as it was possible.

I would highly recommend Michael's for all your plumbing needs. They have been my plumber for over 20 years and the quality and service has been outstanding. read more

This company has no upfront prices, a "truck expense" each time they come out, and they don't warn you ahead of time if someone else is coming to work on a project. My husband and I used Michael's Plumbing & Heating for an issue that we had over the weekend. One plumber came out and during that time we were told that he would be back Monday so that the rates would be lower. Well Monday rolls around and he bought an assistant with him, which in turn almost doubled the price for the work being done. We were also slapped with an unexpected "truck expense" which is a 25.00 fee even though we only live about 3 miles away. This truck expense was not in the original ticket that we signed before being billed. read more

Tech did not seem to know what he was doing, wasted a big amount of on the clock time calling in for rudimentary direction from others. No clear answers to simple problems, and the office strung out trying to fix the issue over weeks. Still not fixed, and tried to sell a new unit- went with a different company for a second opinion that took 30 min. And did not need a new unit at all. Avoid. read more

Not the the same business it was years ago. Service tech billed me 1.5 hrs for what was supposed to be a free estimate. Had to have another tech repair damage done from the first. To make matters worse, office billed me anyway and just made excuses the are experiencing turnover. No surprise there. Many otter plumbing companies to choose from. . read more

I have used Michaels exclusively for years and I continue to be impressed. They have come to my house in a snow/ice storm; They are prompt, courteous and I highly recommend them!!! Linda Lee Harrisonburg, va read more

We called Michaels on a Saturday evening for a plumbing 'emergency.' It took a while, but they did show. I was a little annoyed that 2 guys showed up, knowing I'd get nailed for Saturday rates, but they have claimed that it takes 2 people to operate the sewer machine. (Having stood in the driveway holding a flashlight for the assistant while the plumber told stories and wandered off for smoke breaks I can assure you that isn't the case!) All was well until the bill arrived. My first issue was that they had billed us for a full extra hour- for 2 guys at double time. I was also upset that they had sent 2 guys, who spent about 3 1/2 hours trying to figure out why stuff flushed in the house didn't show up in our septic tank. Unfortunately we'd only owned the house for about 6 months and I didn't know any better, turns out that they were in the wrong place entirely- looking into an overflow tank. Perhaps the plumber would have worked that out if he hadn't 'had a few' before he came out? For 4 months I left messages and didn't get calls back trying to resolve the situation. In the end after a couple of conversations with an office worker who either couldn't or wouldn't pass me along to a manager or owner I received an (unsigned!) letter telling me that 'in good faith' they would give me a discount for the extra hour they had charged me. I've never dealt with a more unprofessional and unresponsive local business. This kind of nonsense you'd expect from a faceless corporation, but customer service should be make-or-break for the little guy. read more

Totally fabulous. We've used Michael's for years. They come quickly and do a great job. We've tried other plumbers and we're not impressed. Micheal's is the best in the area in our opinion! read more

The owner and technicians were very polite and hardworking men! They fixed my heat in a timely manner left no mess ! Explained everything to me while they were fixing the heat ! They came in while I was freezing and made sure to leave my family warm and cozy !!! I highly recommend them !!! read more

I recently used this company for furnace repair and have to say it was one of the most disappointing professional experiences I have ever had . I thought since they were a local company I could expect and receive more attention and focus than a huge "mega organization " . I was so very wrong !! There are so many things I could include in this review but suffice it to say I was overcharged for poor service and treated rudely when I questioned the specifics of the bill, my calls went unanswered and when I finally connected with someone I received a weak defense for very questionable practices and customer service . I rarely write reviews on anything but I want to write this one to warn others who might be considering this company. Be prepared to receive poor service , inflated charges and no respect for your questions .... Casey C. Harrisonburg, Va. read more

Michael's plumbing and heating is the only plumbers I've ever used. They are always very professional, respond quickly, and get the job done. I highly recommended them. read more

Absolutely horrible! We had a leak in my utility room and were not sure if it was the outdoor faucet or the hot water heater. A guy came out, took 2 screws off the HW panel and said we needed a new hot water heater. (We didn't, it was the faucet.) He asked to borrow our phone, called his office, and then handed my wife a bill for $207.00! He wasn't there 10 minutes and didn't even put the panel back on the hot water heater! When I found this out, I called and cancelled the check, then called Michael's office and told them this was outrageous and if they sent me a reasonable bill I would pay it. Months later, I ended up sending a check for $50.00 just trying to resolve this. They returned the check and have sued me in civil court. I'm waiting to have my say, but it is very unfortunate that this bully business is allowed to practice in Virginia. read more

Michael's Plumbing installed a flexible gas line in our house for our new gas cook top. We got charged for 2 people when the second one (an apprentice?) mainly stood around and talked. When they came back out to hook up the cook top, I told the plumber right away that the gas line he brought was too long, but he had to mess around for about 20 minutes before he determined himself that it was too long and went back to the shop to get a shorter one (didn't carry these on the truck?) They literally are less than 5 minutes from our house and charged us a crazy amount of money for driving back and forth. They said the work had to be inspected and we were charged over $200 for the inspection. Found out today when we had a gas leak that they didn't ground the flexible tubing like they were supposed to. We paid them $705 for work that took less than 2 hours. We were new to the city and now know that there are much better plumbers out there and will never use them again. read more

I have always had really good experiences with Michael's. They had kept our old boiler alive through the last several years. We had them replace it this fall and the work was done very well. They have always been prompt and attentive to us. Once we had a burst pipe and they rescued us quickly. They just recently fixed our spa for us and helped us save money by teaching us how to do some of the repairs ourselves. I think very highly of them. read more

I called Michael's plumbing when our water heater was leaking. They sent a repair person that day, problem was fixed and the wood floor escaped damage. I could not ask for a more prompt and professional response. Mary Ann B. read more

These people are EXTREME ripoffs. I asked them to come out and install a water heater, change out the washing machine faucets, change out an outdoor faucet and "tidy" up some minor plumbing in the basement. They sent out 4 guys to do the work of one or two!! Then they charged me outrageous prices for EVERY single piece of material that they used! From every coupling and screw to flux, solder and caulk. Are you kidding me? Flux, solder and caulk!! Thats like having a carpenter charge me for every nail, screw and inch of glue that they used! They also charged me for a "truck expense." In fact they charged me that TWICE, what the heck is a "truck expense" and why should I get charged twice?? The biggest insult though occured when the bill arrived....over $2,500!!! For a couple of hours work that could have been done by 2 guys. Unbelievable....and when I called them on it all I got wass a run around and double speak. I've never been so angry over blatant greed and abuse. This company needs to be sued and put out of business. After reading other reviews on other sites I understand now that my experience wasn;t an isolated one. Sadly on this site I can't give an honest star rating because it makes me give them at least one star....they don't deserve it though. read more