This is just an ok place. Yes, they have a large supply of crafts and materials. But their service isn't the best. I've come here multiple times and been forced to stand in a line that goes to the back of the store. To me, customer service is KEY. This is not good customer service. read more

I like this store. It's clean, organized, and they have lots of product. The staff is friendly and they always check you out quickly. They don't have as much as Hobby Lobby though, but they do have better paper selections. read more

Worst.Michaels.Ever. Awkward line, had to line up let alone know where to stand. Staff unfriendly, berated me (see aforementioned inability to know where to line up). Messy aisles, basically- drive to the one on Sunrise if you can...and don't forget your coupon! read more

I'm honestly shocked this happened to me today I got accused of stealing some paint brushes after I left the bathroom by the person who rung me up at the register. I was at Michael's for 3hrs looking for items for my project and when I was ready to pay in total it was originally $71 for everything but after discounts and a coupon it was around $58. Since I was there for a long time I had to go to the bathroom really badly but I decided to wait after I payed for everything because I of course I couldn't bring my items to the bathroom and I didn't want to be accused of stealing anything (ironically it still happened). I was extremely nice to the person at the register and I went to the bathroom after everything was paid for. When I was in the bathroom I noticed there was someone in the small stall so I went to try and open the big stall but it was locked so I just waited my turn. There was a lady there in the bathroom with me at that time and left shortly afterwards she told me there was no toilet paper in the small stall. The whole time I never heard the big stall open. After I went out I noticed a lot of workers by the side just talking and I didn't mind them and I left to go to my car. I was in my car for awhile looking for directions to go to dollar tree when I saw the worker who rung me up and I smiled at her and went back to what I was doing but all of a sudden I heard a knock on my window and I saw it was her. So I said do you need something really nice and clueless why she came up to me. But she straight up said "Did you really just steal those paint brushes in the big stall after you left the bathroom. You were the only one in the bathroom and me and my coworkers saw you." It was an outright accusation and I was just stunned because I had no clue what she was talking about it so I just told her I tried using the big stall but it was locked so I went to the small stall and I'm not sure if this is just how this worker is and facial expression but it just seemed like she doubted what I said and said "okay" and left to go to her car. I was left shocked and I didn't know what to do so I went back to store. I approached a random worker and I said sorry to bother her and I explained my situation and I wasn't sure if she heard of what happened but out of nowhere the lady who rung me up came back and said "Yea you were the only one left in the bathroom." So I mentioned to both of them how there was lady in the bathroom with me and I wasn't sure if she stole anything and I said again how the big stall was locked and she clarified that whoever did that locked it and went underneath the bathroom stall so no one would've seen the person. I also told them I would never steal because I had my card with me and I have money and I just wanted to make sure there wasn't any hard feelings. In the end the lady was nice and said that she was the one who rung me up so it's fine. But after everything I'm just disappointed and I'm scared to go back because I really don't want to go through again getting accused. I understand the lady was doing her job but I wish she approached me in a different manner before immediately accusing me. I was calm during the whole thing and ultimately I wanted to clear myself because I didn't want them to call the cops on something I didn't do. Why would I steal when in total all of my stuff was originally $71. I had the money to pay for everything and I wouldn't go out of my way to steal something when I know I can pay for it. From this experience sadly I'm never shopping here again and I'm going to another craft store instead. read more

Michaels - you've been to one, you've been to them all.... Selection - practically unparalleled. Cleanliness - always great Classes - dunno, I'm a guy Staff - ranging from 'huh' to very helpful Price - grab the app, get the coupons, buy more schtuff read more

Had to find flower crown for a photo shoot. Michaels has plenty of fake flowers in different sizes and colors plenty of virility excellent. Asked staff if they have premise flower crown girl said no but after walking around looking for different flowers found premade flower crown:). Prices are $$$ read more

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Love Michaels! Great place to come and pick up your crafting supplies. Only negative is that in my experience they only accept one coupon per purchase and no stacking. Joann's fabric and craft store allows you to stack, but has much smaller selection. This specific store is always well stocked, check is quick and the staff have always been friendly to me. read more

Michaels can be hit or miss. This one is a miss all the way around. This store had the remodel where instead of aisles, there are small sections all over the place. Incredibly confusing and gives the impression of a mess. I found the store itself to be cluttered, abandoned shopping carts all over (where is everyone??) and items all over and staff eerily not present. Spent about 15 minutes and they got out. Not worth it. read more

I can usually find what I need here. They do seem to be skimping on product, lots of empty spots and empty shelves for the last year. The staff is okay, I never get much help here but they do have one wonderful cashier and I wish I knew he name because he deserves recognition. I'll update my review if I catch his name. read more

Very helpful! The representative I talked to stayed on the phone with me for almost five minutes giving me advice on a project I wanted to try. read more

Getchur craft on, getchur craft on. I seriously forgot why I came in her, but it was obviously for something I need to make something AWESOME! Yeah, I make stuff out of other stuff. That's what men do. even at a craft store. Where else can i find good decoupage? read more

Come when there is a sale and use their coupons! You can get them in your Sunday newspaper or online. Today: 70% off on their $1 to $3 items? What a deal! And grab bags!? I'm coming back for more. My grab bag included 12 small fragent candles for only $2. I bought over 50 items for $31! Not sure how long these sales last for but I'm coming back here more often :-) read more

They have a vast selection of really great crafty stuff, especially for kids. That is if they have it in stock.... One of my main thing that bugs me about them is their coupon policy.... One 40% off coupon a day per customer is ridiculous .... Especially because they don't have spectacular sales on lots of items frequently.... Joann's makes stiff competition for them since they take their own coupons, micheals and hobby lobby(even on your phone).... Fortunately for Michaels Joann's doesn't carry everything they do or I would likely not shop there.... But their clearance is always an amazing deal and I have found tons of goodies in there! They get 4 stars for great customer service and I have really appreciated that every employee I have asked for help did a great job of helping me look for products I couldn't find. Checking out there takes forever though even when it's slow.... read more

Came in today to get advise on frames and framing for a poster picture. Your person in the framing department, Moki, acted annoyed and was somewhat condescending. Really????? It is not necessary to act like you own the world and I am a peasant. Totally disappointed. read more

I have a few stores that like to supply my paper crafting addiction. This Michael's is one of them. I have been to this store many, many times. The sales and coupons as well as the deals from those are wonderful. Today, I did something new. I got some items custom framed. The woman who helped me is the supervisor of the framing and was PHENOMENAL!!! Moki is her name and she was extremely helpful and answered all of my questions. The deal they have going is 70% off if you get three items custom framed. She did a great job. I was able to also purchase some additional items I wanted that were 20% off of the sale prices. Love it! read more

Man I wish I could remember the chick's name that helped me out but seriously she was the most helpful employee I've ever come across throughout my life.. The store was very clean and has almost every single everything you could imagine.. I was there for literally 4 hours walking up and down the isles..Anyway, Excellent store and staff.. Recommended! read more

I shop at Michaels a lot. I've even ordered online, after today I will most definitely be ordering online more. My husband ordered some yard rope online to be picked up. We went and since I've never done the pick up in store option, I told him to ask at the register. He waited for me to do my shopping, I purchased a few things as well as a sprite for my husband. While at the register, my husband asked where he can pick up his online order and she told him back in framing. I decided to take my purchases to the car and wait for him. About 5 mins of waiting, my husband came to the car wanting the receipt of my purchase, of course I was confused. When he came back he told me the lady in framing told him they sent him an email 75 mins ago saying it's not in stock and the email states that. So my husband walks down the aisles and finds the rope and he tells the lady, you guys do have it. He goes up front to purchase and the same lady that rang me up with my husband standing right next to me, scans his sprite that I bought earlier. He explains to her that I bought it earlier and she asked for the receipt, so he came out and got it. When he got back in she tried to play it off saying she trusts him. Yeah ok lady. Prior to that I overhead them talking badly about another customer saying, "can't she see we're busy?" Just plain rude. read more

I was so appalled after the customer service I received today. It was a long line I get it but for a cashier to say I stole money by her mistake is rude! I have never in my life stole anything and stand by my morals. Maybe because I was Asian with super short hair. I returned a few items and my total was $40 and change. I wanted to buy a reusable bag and used my 50% off coupon. I handed her 20.06 so I should have received $19.00. She closes the register and I was like I gave you a 20. She called the manager to open her drawer. Then presided to tell the manager that if she was short it was because of me. How dare you??? You didn't even say sorry for the inconvenience. Uggggg I'm just so horrified about the experience I will never go back. read more

Humbled by kindness; valuable lesson to my grandson. Thank you, Lydia. We won't forget it.

Virginia and Katelyn go above and beyond for customers . I am in the customer service industry and I was impressed with their overall attention and service . 10/10 read more

Please install a self checkout! There are never enough cashiers and the ones that are there are so slow with absolutely no sense of urgency. There should not be a line wrapped all the way around and to the door. I love this store but it's never a quick in and out. read more

I don't know what it is about this location, but, for some odd reason, every time I come here, the employees are *odd* and don't know where items are, and, in some cases, don't know common craft supplies. Every single time I've come here, I've either gotten the run away employee, they act like they didn't hear you and run away, or I've gotten someone who doesn't know where the items I'm looking for is, even though I checked online AND CALLED AHEAD OF TIME to make sure the items I wanted were there, but then no one knows what I'm talking about when I get there. Also, the line to check out, you only have 1 checker and more times than none, the person is *odd*. Examples of *odd* behavior, yelling as loud as they can, angrily, while making aggressive eye contact, "I'LL GET TO YOU WHEN I CAN, PLEASE BE PATIENT!" This happened every single time the cashier was helping a new person. Every time. I want, listen to me, I WANT to love this Michaels. I ADORE Michaels. But this has been the 4th time I've had consistent issues here with not being able to find things and staff being generally unhelpful. read more

Just had a very positive telephone shopping experience with Asti. I was trying to find a particular pre-lit tree and she checked the store inventory and then other local stores in an attempt to locate it. All local stores were out of that tree, but then we discussed another way to fix my tree and she followed up by checking whether they had in stock the product I needed. She then put the $1.99 product on hold for me so I could just go through the line to get it. Awesome customer service and especially at this time of year! read more

I'm a huge fan of Michaels however this location is always ridiculous. The staff is extremely unfriendly and rude. After working in retail for 10 years I have a certain expectation of customer service and I don't ask for much but the staff in this store needs some serious training in selling techniques and connecting with the customer. read more

I was very surprised at the unprofessionalism from staff/manager at this store. This location has a lot of competition for shopping and great potential for success. But I can say I will not likely return. The Hobby Lobby on Douglas is much nicer and organization is the key factor in my review. I was making a large purchase on some buy one get one items. However, they were not ringing up correctly. I asked the cashier why they didn't ring up with the discount that was marked where I found them and she didn't know....okay..?? I had to run back to the location where I found the items and retrieve the discount sign. She then called a "manager" (who greatly needs some customer service training) over. It took this gal 15 minutes to return with the answer that the items were on clearance. Absolutely no place did these items indicate a clearance price. And the "clearance" price was MAYBE $5 off...to me, that's not clearance. The mgr. refused to honor their disorganization and claimed that the entire store basically is marked incorrectly. I would suggest giving every customer a price scanner to shop with, or get management staff who can organize store items. Every other store somehow manages. read more

Absolutely horrible customer service! I was returning some yarn that I bought and was turning right around and purchasing more from them. No money lost on their part and possibly more being purchased. I accidentally left my wallet at home so I didn't have the original receipt, I thought should be no problem I'm only asking for store credit because I want to buy more. The Assistant Manager was rude and very dismissive. When trying to quickly explain to her my problem as she was walking by she heard that I didn't have my receipt and said "no return on that book" I asked please even if I get one just like it only in a crochet instead of a knit. She said again without looking at me. "No returns on books without receipts and only 7 days if you did have your receipt." The book was in perfect condition, no crease in the binding nothing was wrong with it at all I just can't seem to grasp how to read knit patterns yet and wanted a more familiar type of book. I tried to beg again telling them that I left my wallet at home and was 8 and a half months pregnant and that it wasn't easy for me to get out of the house and drive to the store in the first place but they didn't care. They (the Assist. Mngr. and the cashier only kept spouting out policy, policy, no exceptions.) I don't understand how with the receipt they would have been accommodating but without it they treated me like a criminal trying to take advantage of a 17.95 dollar book. Disgusting, I think I'll buy my yarn from Joanns, or another yarn store from now on. read more

They advertise that they match competitors prices and on line advertisements but when I showed them the sale price on their own website, they wouldn't honor it. Some price match! They won't honor their own online sale pricing. read more

Made a online purchase 5/31 for store pickup. Almost 24 hrs later never received notification that it was pulled yet but since I was in Roseville I decided I would stop in to check. The gal at the pickup office asked my name she said yes it hasn't been pulled, at that time I told her if I could just cancel it since I wouldn't be back in Roseville she said yes no problem she would cancel it. Well I was kind of skeptical as she seemed unsure on the refund process she said you should see the $51 in a few days back to your account. Later that day I received an email that I had picked my merch up but I did not. So I watched my account and after a week I called the store and the gal said she would take care of it so again I wait 1-2 weeks I call back and ask for the MOD and his name was Michael he apologized and said I will call out main office and get this taken care of and you should see your refund in a few days. Well here we are Aug 1st still no refund. I refuse to call again every time I'm stuck on hold for over 30 mins so I guess lesson learned and will take the loss. read more

In a world where everything is at our fingertips ...unfortunately I find that when I go into a brick and mortar I usually do not find that employees are knowledgeable or even really care to help very much these days ..not pin pointing any specific place but speaking in general. I usually 90% of the time end up on AMAZON (which I love) ..I have to say though ..I was sitting in the paint isle at Michaels totally stressed out about what gloss to use for my bridal shower porcelain boxes that I am DIYing and a VERY sweet and knowledgeable employee names JUDY walked up and said " can I help you find something?" I was so surprised !! YES YES ! I do need help , she schooled me on gloss and how to .. I bought everything she recommended and when I came home to do my project IT WORKED PERFECTLY ! JUDY totally helped me relieve some wedding stress!! I don't think people know how much of a difference they can make in someone's life just being kind and proactive! Michaels is very lucky to have a Judy on their team ! If I were them I would do what I could to keep her around! Thank you JUDY !!! read more

Only purchase items when they are on sale or you have one of their coupons from the paper. This store is pretty well maintained and has just about everything I need for my craft projects. For some reason the line is always crazy long. They have tried establishing a single point from which everyone should line up, but there are always old ladies, men, and 40-something women who cut the line in one of the lanes. grrrr.... read more

Merchandise is fine and varied. However, the three separate times I interacted with the staff on the floor they were a bit curt and rushed and were not knowledgeable. I left frustrated. I will say that the people at the registers have been friendly and nice. I may visit one of their other stores when I need help... read more

Best Michael's around town. There is one closer to my home, but this one is pretty much gaurenteed to have what I need everything. They've been a God send for my upcoming wedding. And the staff here is always nice and helpful. Instead of just pointing to the aisle, they actually walk you over there. Now that's customer service! read more

gettin crafty! Closest place to get crafts or random things you may need.. A few times that I've gone the lines for checkout have been kinda long and only 2 registers open. And it's hard to find employees to help you find things.. That's a biiiiiig store and I'm usually looking for something specific. Not too fun to walk up and down all the aisles trying to find what you need. read more

Terrible customer service. I had to ask where a certain item was twice and instead of showing me, they pointed in the general direction. I also think they are unaware of what their designated areas are called. In conclusion, I never found the product. They're lazy employees who do not know the meaning of customer service. read more

Since I can't afford costume jewelry at high end stores like Saks Fifth Avenue and Neiman Marcus I make my own. Michaels has a great selection of pieces I can put together to make my own jewelry. Some of them have semiprecious stones in them. I love this store. I save more money by using the sale coupons. Sometimes the sales can go up to 60% discount. read more

Had a great experience tonight with the check out clerk Katelyn. She was super helpful, was able to apply some coupons and signed me up to get points in the future. She was incredibly friendly and eager to help! Give this girl a raise! read more

This is the worst Michaels I've been in. They NEVER stock new items timely. For such a popular area, you'd think that wouldn't be the case. So frustrating. read more

I generally try to avoid Michael's (and related craft stores) whenever possible because they always seem so chaotic. Popped into this one to get a Mission project kit for my daughter. Staff told me where they were, the had a huge selection of kits, and I was in and out fast. Satisfied. read more

I would like to thanks Sophia for helping us create a beautiful flower girl basket. She had great customer service and we are very satisfied. read more

The line was so long with three people standing around doing nothing. You also can't find anyone to help you in the store. This is every time I come into this store. You also can't use coupons on "everyday value" items. But you can find the same items else where and use coupons at those stores... read more