Friendly and exceptional service provided by Nikki and Ashley. they not only gave me great ideas but also provided me with the proper materials to use. The store was immaculate as well. Henry greeted me with the winning smile at checkout kudos to all involved. They all deserve a day off with double pay thank you so much.! read more

Ordering online was the best because I love that I can pick things up at the most convenient Michael's location! The staff were very friendly and helped me out. Everyone is always so nice every time I go there. read more

The Michaels website is half a page blocked of view of items for sale by a half a page RE: Cookies. Ridiculous. I'm not clicking on anything "COOKIES ". I won't view their website again & not wasting my time, gas and trying my patience wandering about their store to find nothing that I'm looking to purchase. read more

Very helpful when my Michael's app wouldn't accept my password to sign in. The clerk looked up my phone number to record my purchase.

Bella at front register talks in a very demanding passive aggressive tone to all the customers while I was there not being very helpful, not sure if she was having a bad day but I love this location and that girl at oracle location ruin it for me... read more

I needed to frame two pictures. I had gone to Michaels before and they had done a brilliant job with my other pieces. Shaina, the store manager, was very helpful. My art was framed read more

Michaels is Michaels. If you need it it's there, if they don't don't, go somewhere else. The very tired, overworked staff were polite and did their best to keep the line moving fast. read more

Well I really wanted this to work. I needed to reframe and RE-mat two prints . I haven't had it done in years. I was hoping for the 50-75 range max and it was over 125 for the first one. For some reason I thought this was the bargain way to frame. So I can't do what I wanted since I have two to deal with. The girl was very nice, patient and careful with my print. The wait to be seen was quick and parking is easy. I ll be back... read more

I am so impressed by the level of service at this store. I needed new glass for a picture - it was an old navy picture of my 89 year old Dad's which was broken in our recent move. I was only in town for a few days and wanted to get it hung on Dad's wall before I left to return home. Kyle went above and beyond to make sure I was able to take care of that before I left. Thank you!!! Clean, friendly store. read more

Clerk was very helpful in locating the items we needed. Quick checkout. Some of the shelves were almost bare....not sure if things are being switched over or if it's due a shortage. read more

Love the promo codes that save you money! Found just what I wanted for getting my crafts organized. I also love that they have stores in most of my favorite towns. read more

I'm not very crafty but had a small project to make for work. Went to the Michael's website and found everything I thought I'd need. Ordering was easy. There also was a promo code to save a few bucks. Submitted my order to pick up the next day at the Oracle store. Got the email confirming my order. Five minutes later I receive an email saying my order was CANCELLED! "We're sorry, but we've cancelled this order due to unusual activity within the order." Unusual activity??? What a crock. I wasted all that time for nothing and now I have to start all over again at a different store. This was my first time ordering from Michael's and it will definitely be my last. read more

This is not a bad location. The store was well stocked, clean, and although the prices were a lot higher in comparison to online (like all other locations), the satisfaction of buying from the store so you can examine items in person and immediately have it in your hands afterwards is palpable. The customer service here was OK. It is still slow, but that's because this is a popular destination on the weekend. I am not a fan of this place as much as my friends are, but I could see myself coming here if I had any need for art supplies. read more

Many Michaels didn't price-match JoAnn's $30 Instax Mini 9 but this store did. Although it didn't give my free film or 10% off the beat competition. I am grateful that they did the price match. read more

Items seem to be persistently on sale at this Michaels location. And it seems to have a decent range of frames with a sizable scrapbooking section. Seriously, rows upon rows of binders and something like two or three aisles full of stickers and other sticky things. I found the wedding, graduation and travel sticker section to be quite the joy to peruse. Nice selection of yarns, too! I do enjoy Jo-Ann for the extensive yarn collection when I am working on crochet projects, but I have found that I am more appreciative of the price points and also the colors in primary that you can easily find at Michaels. You will also find a decent selection of canvas frames (always on sale) and crafting books for knitting, crocheting and the like. At this particular location, staff can be a challenge to hunt down but, when you find an associate, they tend to be uber helpful with finding items and making suggestions to help with a project. And I appreciate that it is right across the way from Target, just in case I need to try and combine my errands. read more

Well, I officially live in Michaels since taking up painting, so I suppose I'll review this location. I generally shop at the Broadway store more, so maybe I'm more used to it and comfortable there, but I like it a lot better. The Oracle location seems smaller, and more cramped. The aisles are thin and short, and packed with items (in the Fine Art section, anyway). Except for canvases and brushes. They don't have a lot of any size/quality canvas. It seems like they have less brush options, and the varieties they have never seem stocked with inventory. Though, their brushes are usually in better shape than Broadway's stock of brushes. And their supply of painting mediums is usually pretty well stocked, too. The employees here are nice and they're always around to answer questions. Check-out is usually pretty speedy. And Michaels ALWAYS has sales and coupons. I'm pretty sure there's absolutely no reason to ever spend full price on anything in the store. Their parking lot though...geez. It's awkwardly arranged, but what's worse is that we are almost always approached by someone who appears to be inebriated in some fashion. This is pretty common in Tucson, but it's a consistent problem in this parking lot, and the individuals that hang out here seem to be a lot more sketchy than is "normal." I don't like it very much. read more

I wanted to get some felt to put on the back of a keyboard and some spray mount at 12:30 this Saturday. Easy, right? The line for cashiers was backed up 20 deep. There was one person who asked if she could help me find anything and I told her I would look around first. I couldn't find anyone to help me once I wanted to ask. This Michaels is woefully understaffed, no doubt employees got the "blue flu." I'll keep going to the Kolb/Broadway location. read more

Leaving a review for this location mostly because the service here is so excellent. Though they're super busy and regularly build up long lines, the staff here is always quick and ultra friendly when you're checking out. I got caught up chatting and laughing with some of the staff members last week when I visited, and it's always nice to walk out of a business with a smile on your face! 4 stars instead of 5 only because this particular Michaels has a slightly smaller selection than others I've been to in the past. I've visited several times expecting to buy certain things (that I'd bought at other Michaels previously) and been unable to find them. Still a great store though. read more

I left the Broadway /Kolb store empty-handed, as when attempting to check out the staff at the register refused to check me out. They said I must use the self checkouts. I find this interesting as three members of the staff were in the parking lot smoking when I arrived. read more

You have an employee in the framing shop who should be recognised as one of the best. Shaina is her name. Always happy and smiling and so professional!!! Please never let her go! Give her raises on top of raises. Whatever you do keep her, rejoice in her and show her she is needed there!!! And loved! read more

Horrible customer service. I would give negative 0 stars if I could. I wanted to purchase something they have in stock as no other stores have it in stock. I'm told that they cannot take my order over the phone and ship the item to me as they do not ship. What the heck? I offered to send them a prepaid shipping label but no one will help me. I spoke with the clerks and the store manager...I guess no means no....Thanks Michaels and Merry Christmas :( read more

I have been trying to learn about airbrush's and airbrush painting as of late, which was turning out to be quite difficult. Luckily though, I finally went to the right place. The sales clerk at this particular Michaels was the very first person I've run across that actually offered legitimate help and knowledge on the matter. He was a breath of fresh air, and also unfortunately pretty rare, with his engaging and wisdomy customer service oriented personality. Best Michaels experience ever! read more

Michaels - Arts & Crafts Near Me - Tucson, Arizona

The staff at this store are awful. In fact, the worst I've very experienced anywhere in my lifetime. Went there yesterday and today and got the same treatment. The check out clerk yesterday bullied me and my daughter for refusing to give her my cell number to sign up for rewards. Kept rubbing it in my face that I "could have saved money today.." she kept insisting that I give her the info. Her tone and demeanor were negative and demeaning to my family, especially my young daughter who had to experience this. Today I went to to return something, and to get another clerk to acknowledge you and make eye contact upon walking in was like pulling teeth. When completing the transaction, she acted like having to provide a service was a huge inconvenience to her. I would fire them both and find some staff that are kind and professional. Based on the reviews by others about this store, it's a pattern. You should really think about overhauling the whole store with new staff, or at least those at the checkout counters. read more

I've gone to several Michael's in the U.S. and this is probably the messiest one I have ever seen. The entire area for small frames was blocked by two carts of merchandise to be unloaded. No one was actually doing that but the carts were there and you really couldn't see all the frames. I past not one but two employees; no "hi", no "need any help?" Very off-putting. Lastly, nothing puts me off more than employees who shout across the store to each other. And they did. Not coming back to this location. read more

Excellent sales today. We found alot of art supplies on sale. They also have the Halloween decor out which is really cool. read more

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Let's be real, Michaels is Michaels, but when it comes to arts and crafts, this place is KING. I've mastered my way around this place, mostly by making sure to ask for HELP. If you ask, you shall receive, and for the most part I've encountered super friendly and helpful staff at this location. I no longer wander aimlessly from aisle to aisle looking for glitter, spray paint, construction paper....etc. Come prepared with a list and a plan and all is is good. read more

Really mad !!! So I was going to buy this clearance item and they didn't want to sell it to me for what it said it was (20cents) and it ringed up and they wanted to give me the lights at 4 dollars each !!!!! Like it's a joke.... very mad and disappointed read more

Michaels - The item I was going to buy - Arts & Crafts Near Me - Tucson, Arizona

Everything crafty. Isles and isles of goods to choose from. If you need help the staff will jump right in and show you around the store. A huge selection to choose from. Nice big parking lot. Right next to Super Target. read more

I picked up an online order today. Looked in the bag and an item was broke. Called the store and was told they do not do returns. YOU gave me a broken one. I am outside and want a new one. I will get a manager. Waited a few minutes and a Megan comes on the phone. I Explain again what I need. Megan says I am sorry we do not do returns. YOU gave me a broken piece. I have not left curb side and I want either a return or a new item.Megan says Let me get you the new item. Five minutes pass and she comes out and says I am sorry we do not have anymore of that item. I then started to hand her the broken one so I can get a refund and she said I am sorry we cannot take items back.I am NOT paying for this broken piece. Megan said I could come in and talk to a manager. I was told you were a manager by associate on phone. I am almost 68yo and had let my husband use my mask so therefore I do not have one. That is the entire purpose of curbside not to go into the store. I want to be credited for my item . Also good customer service would have been to see if a store close by has the item. read more

Even with a clear cut receipt from an online order but not the receipt WTIH the order because it was on the OUTSIDE of the box and thrown away they returned it as "without a receipt." Implying I could have stolen the products! Another receipt was out of their return time by days and AGAIN they claimed I returned it without a receipt!! This was a way to designate clients who repeatedly return items with absolutely no proof of purchase! Each time I had proof but they still labeled me this way.. They don't even honor their own documentation! What a gimmick. By at your own risk read more

I've had mixed experience with Michaels. I don't like how if they're having a sale you can't purchase the product using a coupon (even if you take the coupon off the FULL price rather than sale price). Some items are ALWAYS on sale (like frames), so you could never use a coupon for them. But, I DO like how they have coupons readily available on their website and in various print ads all the time! 40% off a regularly priced item is not bad! I recently stocked up on items for a bachelorette party and after going to Party City, I found that Michaels had an even better selection (who knew!?) and for better prices! Crazy, but it does the trick! read more

I am a frequent customer in Michaels. I constantly have craft projects going on and this is in a good location for me to make quick stops when I need more craft supplies (also right next to Target). Michaels usually has everything, but there are times when something I'm looking for is no where to be found. When I can find a worker in the store, even they have no idea where it is, which can be very frustrating, but they will help you find it. If you rely on a lot of help from employees at this store, don't set your hopes too high because the majority of the time they are no where to be found. Countless times I have wandered throughout the store and never came across a worker. This can be a good or bad thing depending on how much help you want. The store itself must be going through some renovations because there are times when it seems everything is piled into a certain area with almost nothing in the other area. With this, however, comes lots of sales so usually you can find things you need pretty cheap. Aside from the negatives, this store offers a lot that most stores in Tucson don't offer. They don't sell material by the yard, so don't expect to find that here. The variety of products is nice and when you can find a worker, they are usually helpful even if they can't find what you are looking for. I come back to this store because I know if I have the time I can find what I'm looking for and some good deals. read more

Wonderful store! I love going in and being able to browse and find items that I need - and things that I never thought I needed. There have been a few times when an associate hasn't been friendly or lines have been too long, but overall, each visit has been pleasant. read more

DO NOT SHOP HERE !! I had the most disgusting experience at this store. I was RACIALLY PROFILED by one of the employees. I walked in the store and the lady looked me up and down in a very rude way and then continued to follow me around the store. I first thought it was a coincidence that she walked in the same aisle as me so I moved around to see if she thought I was shift lifting and continue to follow me all around to the same spot I started at. I have a witness who was there with me. I let another employee know and she received zero consequences, not only that but they treated me as I made up this whole situation. I was a honest paying costumer and they disrespected me. read more

Dude this is really a place that completely overwhelms me with all the silk flowers and random crafty stuff. I was at Target and needed to get sticky Velcro, and Michael's was right there. The mere prospect of going through the door sends my heart racing(not in a good way). I walked in the door and immediately the music from psycho shower stabbing scene was in my head. My first thought is to run run run, not like Duran Duran but more like the slasher movie, where you are yelling at the screen run now don't just stand there. I realized I needed help if I was going to make it out alive, so peering around the floral displays and up and down the isles of ribbons, buttons and what not I found help. This guy was lie a life raft in the middle of a sea curesedness. He did not just say it's on isle 345 right behind the glue guns. He physically took me to the place I needed to go, of which I could never have found on my own. I grabbed my Velcro thanked him profusely and went to check out. This was not an easy endeavor either a long wait with miscellaneous items hitting me in the head from other peoples baskets, (I think one was a palm tree). Checked out and ran out. You might think I would completely never go back, but when you need that crafty stuff you need it like a crack head needs Ding Dongs. read more

The cashier lady was extremely pleasant and nice. She asked us questions about our purchase and even gave us a discount when she learned about our project for my grandfathers funeral. Thank you! read more

Pretty good store. Lots of clearance but...it is strewn about the store so it's not exactly all in one place which was a pain. Other than that, the employees were pretty friendly. It's close to my house so I would return. read more

Not super in love with this place, it seems to me that it could be organized better. And you only get the smoking, good deals with the coupons... and come on that so 1998. read more

Poor customer service. Pushed a help button and no associate came to help, waited around for 5 minutes. Items were mislabeled in wrong areas (over paid for an item that was in spot a clearly labeled a lower priced item). Discounts were not clearly labeled (ex. 50% off all Spring/Summer flowers labeled at the end of several aisles but the flowers were not on sale). No organization on several of the shelves so you could not tell what was clearly labeled. I will NOT be returning to this location. read more

I'm usually a JoAnn girl, but when I'm on this side of town I'll stop here. Their yarn selection is great and diverse and their service is always quick. read more