Easily the best shop in Northampton. Great prices, and good guys. I have purchased several things…read morethrough this shop, and encouraged many people to buy guitars and other instruments here, too. The selection is ever changing and eclectic. They buy used, predominantly, (With a few custom new pieces by local craftspersons.) They check the gear over pretty well, but it's always a good idea to take the guitar in for a good setup at a local luthier. They will do repairs and setups for you here at the shop, too. They have Guitars (Acoustic and electric), banjos, mandolin, auto-harp, Sitar, Percussion, Bass, Violins and Viola, horns, effects, Amps, cases, and accessories. (And other things, as they come in.) Every time I have interacted with the staff they have been friendly, knowledgeable, and just downright nice. The new location is wonderful. I love the wall of guitars. Please stay in Northampton forever and ever. Thanks. : )

---- an ex-employee of theirs saw my review and contacted me to appologize. He informs that this…read moreis not an unusual situation and it is why he quit. Avoid this place.

I have brought in four of my guitars (two acoustic and one electric) for basic setup work (one…read moretwice when I changed string gauges). I have never dared to mess with acoustic guitar setups in any way. Calvin and Trevor have been very patient and helpful and I have enjoyed playing the instruments much more after the work was done. Definitely worth the trip out there.

Brought my Telecaster back to life. Can't say enough about how Trevor and his staff listen, offer…read moregreat insights, and truly are partners in helping musicians express their best selves in the Pioneer Valley.

I am not a musician. Zero.... But my nephew is and he wanted…read moreto look at guitars. The Yelp check in is a Dollar off discount on new strings. Not used. The instruments are all perfect and shine. Both a new and used section. If you want to play, you can afford it here. Electric and Acoustic.

Went in Saturday with questions about buying a Hand Pan drum. The young man was extremely helpful…read moreand went above and beyond directing me to the Meinl website. I ended up purchasing a small hand held tongue drum for a gift and he again, went above and beyond, making sure my purchase had the mallet inside. He packed it up nice and even put my other purchase in the same bag for me! This young man is someone every store or company would want to represent them. If I was still a bank manager, I would have made him an offer on the spot!!

I love this place! I live in California but have family in western Mass. I've been here four times…read morenow, once for food, twice for music, and once for the luthier himself. All were delightful. The decor is outstanding. The music is intimate, varied and always fun. And Steve is completely at home with his place. I could not recommend it more highly. Just go!

The best music scene in the area, legendary open mic. Great crowds, and amazing team that runs it.read more

When you call, or walk in the door, you're a customer. It doesn't matter if you're gonna spend a…read morecent or brought your black diamond credit card, they care about you and they care about music. How do I know? I had the pleasure of a thorough and empathetic call with either the owner or somebody I'd trust to run the place. ~~~ T took time out of his day to discuss my need as a customer for a very niche need, and I'm sure he takes care of people like me all day with the same aplomb and kindness. I asked about harp pins, and after talking enough, he knew I meant friction pegs but for harps. (No, I didn't know this would also explain it!) While I'm not sure of how practical it is to get teensy harp pins (3 mm size?) or use friction pegs (too large?), T invited me to visit so we could look together. ~~~ He was willing to look through catalogs and online searches with me to find the piece I'd need. How can you beat this kind of interest? The people here are like when you have a home project and need to know *how* to do it and *what* tools you need. Do you want a big name store where nobody knows anything and you're on your own? Of course you don't. You want a place where the employees live and breathe their work. Look at other reviews--Union Music proves it. ~~~ I'm definitely stopping in to see T, even if it's a month or two from now. Thank you for treating me so kindly, T, and Union Music.

Local music institution. If you're there for service, be careful with who works on your stuff…read more Brian lied to my face about doing service work that he didn't do. Christian fixed my mandolin a did it for as little money as possible. It sounds fantastic now.

My son took lessons for the piano for a few years and loved it. They have very nice teachers.read more

Gentlemen was a huge help and very thorough with tuning in and out in a flash. Especially…read moreappreciated the help on the rentals fir string instruments.

Whip City Music is what a hometown music store should be- from lessons to instrument repair to…read more cool new and used instruments and guitar pedals. Just gotta love this place! Owner Doug Cotton aims to please- being a musician himself,he knows his stuff and can help out whether you are a budding musician or seasoned pro. I'm so happy Whip City Music is here serving the local community and helping to make downtown Westfield happening again!

From the owner: Locally owned and operated, Whip City Music continues the tradition of providing quality new and…read moreused musical instruments, a wide array of music accessories, expert music lessons and essential music instrument repair services in the heart of downtown Westfield Massachusetts. With our competitive and affordable prices and friendly, relaxed atmosphere, Whip City Music is the place to go for all your music needs.

We visited Beller's Music in June 2025 to attend a recital. Students were of all ages on flute and…read morepiano. They all did an excellent job! The students all seem very comfortable with the instructors and demonstrated a variety of skill levels from just a few months playing to several years. There are several classrooms and teachers for a variety of instruments including violin, saxophone, etc. One of the students I know did not get on well with their first instructor and was quickly reassigned to another who they just love. It's good to know the students have options and the owners want students to have an enjoyable experience. Plenty of parking behind the building in a free public lot. Handicap entrance is on the street side of the building with on-street parking available. Restrooms available on classroom level. Store sells and rents instruments and associated items.

Great business! Amazing customer service. Tons of selections depending on what you're looking for…read more The price was super affordable and the quality of their inventory was great. 10 out of 10 recommend.

Brought in an expensive 1975 Selmer Mark 6 alto saxophone. The pads that cover the tone holes were…read moreout of shape. Had previously brought this to a music shop in Avon called Music & - - - - where I was quoted $1,200 & 2 months to repair. So I brought it to The Music Shop on a hunch. They charged about $157.00 & 1 week to repair. When I got the sax back, they had fixed things I didn't even know was wrong with it such as straightening keys, re-setting posts. They had re-set all the pads and the sax was as good as new. When I played it, I knew that these people cared enough about quality repairs that I can trust them for any future work.

A while back the nut cracked on my 1986 Guild D212 12-string acoustic guitar. Unfortunately, I'd no…read moreidea where to find somewhere to repair it, and the one lead I had turned out to be someone who'd just retired. So I stopped by The Music Shop when my travels brought me to the neighborhood to see if they had any leads. "Sure," said the young man at the counter. "Our manager does that." A couple of phone calls later, to make sure the guitar and I would arrive during his working hours, he was looking confidently and affectionately at my beloved Guild. A replacement nut leapt into his hand, he asked me about strings, gave me a price, and made a guess at how long it would take (which was wrong, but that's par for the course). Today I picked it up. My baby is back, looks better than I've ever made it look, and sounds wonderful. This wasn't anything resembling a challenging repair to a luthier - I know that - but my beloved Guild got real Tender Loving Care, and that's as good as it gets.

We have been with Suffield Music for over ten years now. My three children play multiple…read moreinstruments and have really excelled because of the instruction, support, and mentoring the have received from their teachers. I will always be grateful for the outstanding musical education they are getting!

A musical education is hard to come by these days. Gone are the times when the little old lady down…read morethe road gave piano lessons to neighborhood kids, either because fewer and fewer kids can be pulled from their video games or little old ladies have no interest in trying to teach music to children who would rather pretend to play music. And, as local school districts search for more ways to cut their budgets, music programs are often targeted resulting in water-downed programs that at best can only whet the appetites of future musicians. It's a wonder that music hasn't become a lost art. Thankfully, there are still places like Suffield Music to pick up the baton thrown away by public education and little old ladies down the road. Suffield Music offers a wide variety of incredibly affordable personal music lessons ranging from guitar to piano to violin to everything. I really can't think of an instrument I haven't seen taught there. The owner Josh is so plugged into the local music scene that if a student was interested in learning a unique instrument like the sitar, he could find a teacher. When my son's proficiency at the guitar exceeded my elementary knowledge of a dozen or so chords, I called Suffield Music and they paired him with an instructor that matched his musical interests. The instructor, who himself was not only a Berklee College of Music grad but a veteran of many bands, plugged into my son's musical interests and taught him how to connect his passions to his instrument, and the results were nothing short of inspiring. When my daughter, whose musical tastes centered around the work of a country-turned-pop artist, she was paired with a different instructor who taught her how to hold an audience with just her guitar and her voice. About a year later, she got up on stage in front of the entire middle school a performed a solo acoustic version of Niall Horan's "This Town" to, no exaggeration, thunderous applause. So, it goes without saying, I got my money's worth for my kids' music lessons. When my wife bought me a very expensive Fender Telecaster for my birthday, I resolved to raise my grunge-era guitar skills to a new level. And, I knew where to go. I was paired with an instructor who was nothing short of a musical savant. He took me, upon request, from the 12-bar blues to songs with wild alternative tunings. He taught me how to build and release audience tension along with some basic tips about handling a very cool instrument. I've played solo gigs numerous times, including twice at my town's annual fair, and reached a level where both my instructor and the owner said I should consider playing professionally at local bars and microbreweries. I guess I graduated. Look, music is not for everyone. It takes work, patience and perseverance. It is not for the dreamer who doesn't want to put in the effort. From a musical education, you get what you put into it. If your child or you, for that matter, truly want to know how to play an instrument at the highest of levels, give Suffield Music a shot. The experience, if you let it, will be truly transformative.