Located at the Secrets resort. This is one of the better restaurants at the resort and should be on…read moreyour list to try. Got to try the... - The mussels - good taste, in a nice wine sauce. - The escargot - delicious, cooked in a nice butter oil sauce. - Foie Gras - Not a big fan of duck fat, but this was good as well. - Scallops - The scallops for this dish was rubbery, but had a nice sauce on top. Overall, great service and delicious food.

This is the French restaurant onsite at Secrets Maroma Beach…read more From start to finish the service here is phenomenal. Our server did the whole "sell you the bottle" trick but backed down when I chuckled at him about the cost of the crap bottles they were selling. After that, it was smooth sailing and a nice time. He did a great job Inside it seems to be "Frenchy", but it does seem like it's a bit of a stretch. There are paintings depicting French scenes, but frankly you could put pics of French fries up and I would not care. The lighting was cool. The apps were great and I loved them all! Very tasty bites indeed. The soufflé looked burnt but was very good when you got into it. Escargot were tasty as well and the French onion soup was amazing! Real butter for the bread and I am in love. Entrees were just ok. C ate very little of hers, but I liked hers way more than mine. I had the Duck and it wasn't the best, but it's a gamble with Duck sometimes I guess. We were so full we did not even look at dessert when the time came. Overall, nice meal and a good time! I'd come back just to eat the appetizers again. '26 - 58

Israel was very observant and put great detail and effort into our evening. The restaurant is…read morebeautiful and sets the tone for a great dinner. I love the atmosphere. I recommend for those who want a fancy evening and time is of the essence and you're not in a hurry to enjoy good food.

Excellent Meal with Excellent service! We wanted to try New Things. We…read moreOrdered Foie Gras, Escargot, Beef Tartare, Chicken Cordon Blue, alagot ( mashed potatoes ) plus some Creme Brulee and Crepes Suzette. All well Prepared and service was impeccable Greet Meal!

Amazing resort, nice size, you're not walking a mile to anywhere, everything is convenient to walk…read moreto. Pools are great, the hot tub was not working for some reason. The World Cafe was very good, something for everyone for every meal, the individual restaurants are pretty good with the exception of Portofinos; the filet was terrible! I think it's the beef in Mexico, we had it 3 times & wasn't good at all. The employees were all amazing & efficient, I had left my water bottle at the pool, I called lost & found & someone immediately brought it to our room. The rooms are immaculate & nicely decorated. We got the Preferred Club benefit which was nice because of the lounge & top shelf liquor & a beach area Aldo's Beach access was right after the pool areas, plenty of chairs & umbrellas, cabanas, shade. I would recommend using USA Transfers for private car transport to & from the airport they were way cheaper than the resort recommended company & rated highly on you tube.

My husband and I stayed at Dreams Riviera for a week and overall had a nice experience. We booked…read morethrough UVC and arranged our airport transportation with Amstar ahead of time. I'm really glad we did because the airport can feel overwhelming with so many taxi and shuttle options. When we arrived at the resort, we were greeted right away by the bellhop and a UVC team member, which was a great first impression. Since we got there early, our room wasn't ready yet, so we left our bags and changed into our swimsuits to enjoy the pool. It was nice being able to explore the property and relax while we waited. Once our room was ready, we got a call and headed back to the front desk to complete check in. Before long, we were on our way to the room with our luggage. We were really happy with the room itself and the location. After spending a few hours at the pool, I showered and took a much needed nap while my husband checked out the gym and walked around the resort. Once I woke up, I unpacked and got everything organized. I appreciated the amount of storage, especially in the bathroom since I had brought quite a few things. That first evening, we were both ready for dinner. Since it was Saturday, they had a seafood night by the pool along with a fire show. The food selection was just right for us, with paella and a few other seafood dishes, plus sides and salads. We grabbed a seat afterward and enjoyed watching the show. The overall atmosphere of the resort felt very tropical and relaxing. We loved seeing the wildlife, including iguanas and even a coati running around. There were also a few resident cats, and as a cat lover, I was so happy they were friendly enough to pet. I kept spotting them throughout our stay. We spent a lot of time at both the pool and the beach. We didn't go into the ocean because of the sargassum, but the beach itself was kept as clean as possible, and we still enjoyed walking along the shore. We frequented the Barracuda Bar and really liked Jose. He was friendly, energetic, and quickly learned our names and drink preferences. He even surprised me with a few drinks when I wasn't sure what to order. He stayed busy but handled everything so well, and I loved sitting on the bar swings and soaking in the atmosphere. While not all of the food stood out, there were definitely some highlights. The shrimp tacos at Seaside Grill were amazing. I'm not even sure what made them so good, but they were delicious. I also loved the pad thai at Himitsu. The noodles were perfectly cooked and the dish was full of flavor. I honestly would have ordered it again if we had more time. The desserts there were also incredible, especially the cloud cake and the matcha cake. Those ended up being some of my favorite treats of the whole trip. At El Patio, I tried a vegetarian taco that was the chef's special, and I'm so glad our server Eddie recommended it. Speaking of Eddie, he and Carlos really made a big impression on us. We saw them multiple times at different restaurants throughout our stay. Carlos was always welcoming and cheerful, and Eddie gave us some of the best service we experienced. On our final night at Bordeaux, they went above and beyond. Eddie had the chef create special dishes just for us, and they both came out to explain everything. As someone who loves food, that was such a memorable experience. They also surprised us with a plated dessert that said "have a nice trip," which was such a thoughtful touch. Of course, I had to take photos with them to remember it. Overall, we had a good trip and enjoyed our time at the resort. Since we used our UVC membership, our options were a bit limited, but this property worked out well. That said, I personally prefer adults only resorts, so I likely wouldn't return for that reason. I did appreciate that there was an adults only pool, though. We also had the opportunity to visit Dreams Mujeres for breakfast and a tour during our stay, which was a nice perk and something we really enjoyed.

This was my second experience at an all inclusive resort. This is an adult only resort, so no loud…read morekids running around or anything like that. We were here for 1 week and absolutely loved it. Each building has a concierge that is able to handle bookings or notify you of upcoming activities. My concierge was very helpful and communicated with me through whatsapp. You can also use the hyatt app to find this information. The resort offered many things to do throughout the day. There is also a beautiful beach, and the resort is a short walk to the town of Akumal. Activities were endless (in the morning). There are also some activities that have a limit on participants, so you may need to reserve early such as midnight for paddleboarding, or get to them at least an hour early to have a spot. Unfortunately pools were shutdown by 7. There were multiple restaurant/food options. Drinks were everywhere! There was also drink service at the pools. Room service was included and mini fridge restocked everyday. Tipping was not expected here, but they did accept pesos / US dollars. Overall an amazing experience. If you are looking for a relaxing vacation, this is a great place to start.

We came to Secrets for our wedding anniversary. It was a very nice experience compared to the…read morepreviouse all inclusive resort. Secrets is an adults-only resort, so you wouldn't see any kids running around. We were there for a week, and it was a really nice and relaxing time. It was a really nice adult vacation where all you do is eat and drink. Also, the resort offers activities you can join, but some require advance sign-up, which you can do through the app or your building's concierge. There were a good number of restaurants that you could go to. And there was a good number of bars as well. The staff was really nice and frendly always greeting you and making sure that you are okay. One downside is that if you want to lie at the beach, you will need to get there early to get a chair. A majority of the time, we were at the quiet pool, where people would just be doing their own thing, such as reading a book, on their phone, or just taking a nap. Some people would go into the pool from time to time. But definitely more relaxing.

We had a wonderful time at this resort! I loved every single minute we were here!…read more Beautiful grounds and a wonderful place on earth to be. As long as you are behind the gates that is.... Outside of the gates is a whole different story. It's pretty intense out there with the police being fully militarized. They have machine guns mounted to trucks they stand on and ride around just for the presence, there are tons of people wanting to take advantage of dumb Americans at every turn. Watch yourself if you travel alone in Cozumel. It's designed solely to attract tourists. That draws out some colorful personalities in my experience. Traveled with ease from the oh so lovely Cancun International Airport. Interesting spot to say the least. We were warned not to communicate or accept anything from anyone except our driver. We arrive to the hotel really excited, somewhat cautious, and ready to have some fun. We were greeted at the front door and we handled a little paperwork, and then we were taken to our room by a wonderfully helpful chap. He showed us around the room, gave us a quick run down of the grounds, described the amenities, food situation, and some other pleasantries. He talked about the dining situation and gave us a map tour so we're would know how to navigate the grounds. They have a cool locker system in each room. The service folks just leave your anything in the locker and you don't have to interact with them at all. They just let you know it is there. Nice feature. The grounds themselves are absolutely gorgeous! It is so well kept, the attention to every detail goes so far beyond a normal resort. They comb the beach every morning. I kid you not. They seriously rake the entire shoreline before dawn. They also run a tractor to clear the seaweed from the beach. Insane dedication to making your stay great. The restaurant situation is so fucking rad. They have just about any food you might want covered between the what seemed like a dozen restaurants at the resort. I ate and ate and ate and ate.... I ate between meals, I ate between those meal and snack times. We had so much food!! Every dinner was 5-8 courses. I'm positive I could stay right here forever and never leave. Food heaven!! Spa is great too! It's a lovely relaxing oasis of self care. That's another review, but it's great. Don't take my word for it. Go for yourself! Cold plunges are good for the soul! They have shows every night in the theater and there was some sort of event being held every night in the common area. Some were private, others public. They construct stages, eating areas, weddings, happy hours with bands, and even corporate conferences. It's pretty wild the amount to building and tearing things down the do here. We rented a cabana bed one day and at the end of the day the built and transformed the beach into an elaborate engagement spot with candles everywhere, flowers, and a table for two. Very nice touch! All in all a fantastic experience. My only gripe was that the room smelled of mildew and/or too music moisture. C said something about it when we got there but it wasn't that noticeable to me. When I got home and unpacked my suitcase is when it hit me. There were clothes that I did not wear, just sat in the drawers and repacked, they all had to be washed as they smelled terrible after being packed and transported back home. I would come back monthly if possible. Nice place. '26 - 74

We chose this resort for our honeymoon expecting a romantic, stress-free experience. Unfortunately,…read morewhat we received was misleading, disappointing, and poorly handled. We paid for a Junior Suite Ocean View, clearly confirmed in our reservation. What we were given instead was a Junior Suite Tropical View with no ocean view at all -- not even partial. This is not a matter of interpretation; it is a clear mismatch between what was sold and what was delivered. From the beginning, the hotel was aware this was our honeymoon. We did not expect special treatment, but we did expect honesty and follow-through. Other honeymoon couples received gestures and attention; we received none -- and more importantly, we didn't even receive the room category we paid for. After reporting the issue, we were told the hotel was "fully booked" and that management would "look into it." Days went by with no resolution. Eventually, a supervisor explicitly offered a partial refund for the room category difference and a one-day beach cabana as a gesture. We accepted this in good faith. At checkout, the supervisor was suddenly "in a meeting." We provided our card details to another staff member so the refund could be processed. After departure, we followed up multiple times and received absolutely no response. No confirmation, no email, no refund, nothing. To be clear: * The food and general service were fine * The beach is beautiful * But selling an Ocean View and delivering a Tropical View is unacceptable, especially for a honeymoon * Offering a refund and then going silent is worse This experience seriously damaged our trust. A resort that markets itself around romance and special occasions should do better -- or at the very least, be honest and responsive. We would not return and cannot recommend this property based on how this situation was handled. Español Elegimos este hotel para nuestra luna de miel esperando una experiencia romántica, tranquila y bien cuidada. Lamentablemente, lo que recibimos fue engañoso, decepcionante y mal gestionado. Reservamos y pagamos una Junior Suite Ocean View. Sin embargo, la habitación que nos asignaron fue una Junior Suite Tropical View, sin vista al mar en absoluto -- ni siquiera parcial. No es una opinión: no coincide con lo contratado ni con lo que el hotel promociona. Desde la reserva y al llegar, el hotel sabía que se trataba de nuestra luna de miel. No buscábamos privilegios, solo que se cumpliera lo pagado. Mientras otras parejas recibían detalles, nosotros no recibimos nada -- y encima, ni siquiera la habitación correcta. Reportamos el problema y nos dijeron que el hotel estaba lleno y que "lo revisarían". Pasaron días sin respuesta clara. Finalmente, una supervisora nos ofreció explícitamente un ajuste/reembolso por la diferencia de categoría, además de una cabaña de playa por un día. Aceptamos confiando en su palabra. Al hacer el check-out, la supervisora "estaba en reunión". Dejamos los datos de nuestra tarjeta para que procesaran el reembolso. Después de salir del hotel, hicimos varios seguimientos y nunca respondieron. Ni confirmación, ni correo, ni reembolso. Para ser justos: * La comida y el servicio general fueron correctos * La playa es hermosa * Pero vender Ocean View y entregar Tropical View es inaceptable, más aún en una luna de miel * Prometer un reembolso y luego desaparecer es aún peor Esta experiencia dañó completamente nuestra confianza. Un hotel que se vende como resort romántico debería actuar con seriedad y responsabilidad. No regresaríamos y no lo recomendamos, especialmente para lunas de miel o celebraciones importantes.

I had a great time at Dreams Sands Cancun Resort, the food was very good and the service was…read moreamazing. The beach was nice and the pools were clean. They had shows / music at night. The restaurants don't require reservations (aside from the hibachi) which was nice. The resort shows its age a little bit, the rooms could maybe use a refresher; however the AC worked well and the bed was comfortable so it was fine for us. Overall I really liked the resort and I would definitely come back again in the future!

If you've been to other Dreams or Secrets resorts, this is NOT the same experience. After needing…read morea special room for a disability, for which I talked to their Chief Concierge AND confirmed with another concierge, they had no record of this in their system. Once all that was straightened out, our room had basically no air conditioning. The next day I spoke with a lovely concierge, Carmen, who was the first to apologize and make it right. She upgraded us to a preferred stay and room which were better. The bartenders at the preferred bar, Elmer and Lorenzo, were great. Otherwise the service was decent. Hotel was dirty overall and one of two main elevators were broke pretty much 5 of our 7 day stay. Beach was full of seaweed that stunk like fish. May try out other resorts but do not recommend this one at all.

OVERALL SUMMARY:…read more Awesome trip; great property, excellent food, friendly staff (especially Felipè, our pool server) * * * * * GENERAL SUMMARY: We book our trip and opted for the "Preferred" status with all the "extra perks" but honestly still feel that the perks were mostly hype. Having a newspaper and access to play with their computer is a waste; access to a "preferred" Club Lounge with continental breakfast and hors d'oeuvres are not as good as just walking over to any of the other restaurants, bars or coffee shop; and the worst perk to have "personalized" check-in was actually slower than regular check in because you have to wait for someone to get you at the resort entrance and then walk across the whole property the Club Lounge for check in. But I would do it again because the room location and views were worth it. I was a little annoyed by the "extras" we expected (since they were offered as promotional gifts and offers during the sales call to book the trip) since most were misleading, like the 200 dollar vouchers for use on the property turned out to be coupons. We also had a call that we had a "welcome gift" for us in the Club Lounge; that bullshit turned out to be an offer to access another property but you'd have to sit through a sales pitch. Our room's balcony overlooked the pool area that was at the pool's signature tunnel (large pool passes through one of the buildings to the infinity edge overlooking the ocean). Cabanas with lounge chairs and hammocks surrounded by colorful landscaping makes the surroundings quite relaxing. In addition to our room and view, the many restaurants, bars and entertainment were excellent. * * * * * SPECIFIC PROS AND CONS: PRO: Love the "Secret" pass thru box for room service deliveries CON: Afternoon housekeeper rarely showed up PRO: Drinks were on par for what you would expect from an all-inclusive CON: Our TV was limited to 3-5 stations that had english PRO: But Playboy was one of those channels CON: The Club Lounge wasn't a very welcoming environment to laugh or be somewhat noisy at the bar since the staff also worked in this small space PRO: Preferred hotel rooms include great views and comfort CON: Preferred check-in is not convenient or fast PRO: Loved all the restaurant and pool servers (especially Felipè) CON: Saw landscape/maintenance workers spit in the grass often (where the guests often walk barefoot) PRO: Air conditioner rattled but fixed immediately upon request CON: We passed on our "FREE" 1-day spa pass because we felt we'd be pressured with another sales pitch for upgraded services PRO: Plenty of areas for party scene and plenty of areas for quiet time CON: The newspaper was never delivered PRO: The international variety of restaurants was enticing CON: Cost for massages or a private dinner was a joke PRO: Frozen coffee at the coffee shop was excellent when we've had enough liquor (but then I had the bar spike my coffee anyway) CON: Told and verified they had bocce ball courts, but they did not PRO: Our room was great with jacuzzi tub and great bed CON: Welcome bottle of champagne was in 2 inches of ice so our wonderful thought of champagne was warm and unappealing PRO: Entire property is Smoke Free (even have a sign at the main entrance before stepping in) CON: Have an Ash Tray for smoking right under the No Smoking sign PRO: We had a stand with incense which we appreciated on the first night going to sleep CON: After the first night, they removed all the matches so no more incense PRO: The evening special shows were awesome CON: Paella was advertised for 1:30 PM one day but it was all served at 12:30 PM (sucked since I was quite excited to try it) PRO: Pool games and other day time events were fun to meet people when tired of just relaxing CON: Our room TV was tilted and maintenance couldn't fix it PRO: Had the best time taking Sushi Rolling classes CON: All offers and vouchers required us to spend more than you'd expect and the things to buy were already over-priced * * * * * * FINAL SUMMARY: Even though it sounds like the many CONS outweighed the PROS, at the end of the day, WE LOVED our time relaxing in our room or poolside, drinking frozen cocktails and taking tequila shots that were brought to us all day long, eating in all the restaurants, watching the evening shows and playing drunken bingo, taking walks throughout the manicured paths... Most importantly, I would do it again.

If I could give this resort 4.75 stars I would. I normally do not do all inclusive resorts; so this…read morewas my very first experience. I'm afraid, this resort might have ruined me for any others. Service was exceptional - no matter where we were (beach, poolside) we had servers making sure we had drinks. Every concierge or hotel employee that we saw on our stay, greeted us to say hello/good morning etc. Many people have complained about the dress code - which I can kind of see. You are on vacation in a tropical climate, so long pants probably isn't on your list of things to pack. It's also a little sexist, as many of the women are in swimsuit coverups that can pass for dresses (albeit, trashy dresses) and yet men are required to wear dress pants. We were prepared, though, because we have a great travel agent who gave us the heads up - but our friends who traveled with us didn't have the same info. This severely limited our dinner options with them. There is seaweed on the beach - but there is a conscious effort to keep the beach as clean as possible. I mean, it's nature and there isn't anything anyone can do about that. We still spent many days on the beach enjoying the sunshine and sand. Paddle boarding and canoeing is also available. The one thing that I would complain about is the food service schedule. Room service is available 24/7, but it reminded me a lot of a college campus dining (not the food quality, but the dining room schedules). Non room service food is not available at all times - so I would get hungry at 3 or 4pm and nothing would be open. I learned to deal with this by taking a banana to my room from the breakfast set, but it would have been nice to have a salad bar or something for a light and healthy afternoon snack. It's also unfortunate that you are unable to take any food from any of the restaurants to your room. One night, my husband wasn't feeling well (tequila will do that to an Italian from Chicago) and he ended up leaving dinner before our entrees got there. If I wanted to eat what I ordered, I had to stay at the table and eat - I couldn't get a to go box or anything. In a dining room full of couples, it was only slightly humiliating to eat alone - but I had Reddit to keep me company. The best meals we had were the lunch picnic/grill outs. Fish tacos, chips and guac, paella you name it! Super local, very fresh and GLUTEN FREE! Gym is small but effective, entertainment staff seemed enthusiastic and helpful, bartenders poured a strong drink and were very nice, hosts and restaurant servers where very polite and knowledgeable.

This was our first time here and it was absolutely amazing! We did not realize it was all inclusive…read moretill we checked In, the pools are very relaxing . The activity pool / workers are fantastic especially the dance classes in the pool! The staff are all wonderful very friendly and quick with every service . The spa was so very amazing the hydrotherapy was incredible and the massage even better . Will def be back!

Wow this place was underwhelming. There is NO WAY they can claim to be a 5-star, AAA four diamond…read moreluxury resort. That is the biggest lie. Having stayed at wonderful Hyatt properties, I expected more from this place but it under-delivered in every way. I've never been so disappointed in my vacationing experience. Barely anyone can communicate; the English across the staff at the resort was terrible. The food was AWFUL. Truly never been so disgusted by food in my travels. It is edible, but terrible quality and just doesn't taste good at all. The drinks aren't any good either. The setting is nice as far as the beach and jungle. The beach is rocky so not great for playing in the water but the palm trees and rocks lining the coast are pretty. But the overall experience leaves SO MUCH to be desired. If you want a cheap experience in Mexico I guess this is the place. But if you're looking for good food and drinks or top tier service, you must go elsewhere. We tried Seaside Grill (gross), Himitsu (worst hibachi we've tasted), Bordeaux (really bad), World Cafe (some decent offerings in the buffet but overall poor quality), Portofino (not good), and El Patio (best option but it's Mexican food so it should be great and it was so subpar). The drinks from the bars are so lackluster. Even the ice cream at the resort is terrible!! We had it in town and it was awesome. We went into town to have a really nice meal at ARCA and wow, Mexico does have fantastic food and drinks, they just cannot possibly be found at this resort. Taxis anywhere from the resort are highway robbery. We paid through the nose to taxi to this restaurant and explore a different part of town but it was worth it to have a meal outside of the resort. They didn't clean our room for three days because some obscure button was pressed that we didn't know about. We tried to get them to clean it but seriously no one knows English... when we finally flagged down a housekeeper after calling the front desk for days to clean our room, she showed the button was pressed (never told about this, no clue it existed) and just laughed at us and left the room. We booked excursions through the resort through Amstar and each one had its downside. One tour was supposed to include a restaurant lunch but didn't without a word about it. One, we were picked up first before picking up three more hotels in the opposite direction of our tour destination only to pass by our hotel after we'd been in the van for an hour and a half, just getting started on the road towards our actual tour. Photographers roam the resort to take photos of you. They offer "free photo shoots." They give you a QR code to access your photos. Can't even buy them online. You have to go into their photo shop to buy them before you leave so they can upsell you. No telling how expensive they are. Would like just one or two but won't get them now that we left because we can't purchase them online. Honestly, our experience here gave us a bad view of vacationing in Mexico. Would never recommend it. The review wouldn't be so harsh if they didn't call themselves a 5-star AAA four diamond resort. Never heard such a bold faced lie.

Upon arriving, we were immediately approached by staff at the Preferred Club lounge and strongly…read moreencouraged to attend a presentation to "buy into" the resort. We came to relax and unwind, so we politely declined and headed to our room. Upon entering our room, we noticed a very strong mildew smell. The shower had visible mold, and the floor drains created a slipping hazard due to the wet tile. Rather than let these issues ruin our vacation, we decided to focus on the beautiful oceanfront view from our balcony. The sunsets each evening were absolutely stunning. Because of the rocky beach conditions, we spent most of our time at the pool. The pool staff and bartenders were friendly and helpful throughout our stay. Our first breakfast at the buffet was disappointing, with very limited options, even for non-picky eaters. That evening, we had reservations at the hibachi restaurant at 5:30. Unfortunately, the elevator was broken, forcing us to climb three flights of stairs through a dark and unsafe stairwell. We arrived 10 minutes early as requested, but there were no servers or bartenders on the rooftop until approximately 5:40, and the hibachi chef arrived around 5:45. At 6:00, our rice and vegetables had been cooked and set aside when we learned that the propane tank had run empty before our meat could be prepared. This should have been checked either before the shift or at the end of the previous evening. The entire experience was very disappointing. The following morning, we discovered Oceana, which became our favorite breakfast spot. The made-to-order breakfasts were excellent each day. The poolside food was somewhat bland, but the waitress provided exceptional service every single day. We also visited Olio at Dreams, which was excellent. Hoping for another great dining experience, we tried Bordeaux. The restaurant requires men to wear long pants, allowing jeans but not shorts. In 90-degree weather, we chose to sit outside where there was a pleasant breeze. The staff and food were outstanding, and both the salmon and pork dishes were delicious. Breakfast at Windows was also very good. After a long day at the pool, we ordered room service. The hamburger and fries were only average. Later, we dined at Gohan, which was an Asian/Sushi enjoyable meal. One rainy morning, we ordered room service breakfast. It arrived cold, and our coffee and juice orders were never received. The in-room coffee is quite strong, and since I prefer cream or milk rather than powdered creamer, this was disappointing. When we asked about the missing juice, we were told the order had never been received. Again, we tried not to let these issues ruin our trip, but the lack of consistent service was surprising for a Secrets resort. The resort itself is in serious need of renovation. We noticed exposed wires in the sand in several locations, missing building components, and multiple areas without handrails. The Preferred Club pool has only two ladders for exiting the pool, which may create accessibility issues for some guests. We have visited several resorts and chose this property because of the Secrets reputation for luxury and the premium price point. We expected a five-star experience because we paid five-star prices. While there were bright spots, including the beautiful ocean views, several excellent restaurants, and some wonderful staff members, the overall condition of the resort and the inconsistent service left us extremely disappointed!!! Unfortunately, we would not recommend staying at this resort! Highly doubt we will stay at another Secrets Resort again due to this bad experience!

"Always read the reviews first" -- good advice for anyone considering this place. Search "food" in…read morethe reviews and you'll find 100+ mentions, almost all bad -- and for good reason. It's bad. But more on that later. My wife and I spent four days here for our 3rd anniversary. We had a good time overall, and there were some positives. Our preferred-level room was nicely upgraded, though not without issues -- the biggest being that there was no bathroom door, only the sliding track where one was clearly meant to go. Combine that with an extremely slow-filling bathtub, and there went our plans for romantic baths. The shower, thankfully, worked fine and met our needs. The king bed was very comfortable, and our section was quiet except for the two mini-split A/C units. They kept things cool but never completely silent. The couch, on the other hand, was awful -- low, flat, and basically unusable without a pile of pillows. The ocean views were great, the beach was lovely, and the pools were expansive and well-maintained. Towels, oddly, were a bit of a scavenger hunt. The common areas and shops were clean and attractive, as were the restaurants and bars, but once seated inside, that's where the cracks showed. In a word: bad. And not just occasionally bad -- systemically bad. This was our first (and likely last) all-inclusive resort, and the economics show. We paid nearly $3,000 for four days, and once they've got your money, food becomes a cost center, not a highlight. Oceana (dinner and breakfast): fishy fish, meager calamari, a crab cake heavy on "cake," and a dessert so forgettable I truly forgot it. Breakfast's waffle was so bad I almost spit it out. My enfrijoladas were the best thing we ate there -- and even they were skimpy on chorizo and egg. Bordeaux (dinner): the best meal of the trip, though that's faint praise. My wife's fish was still a bit fishy but edible; my braised beef was plentiful but dry and under-seasoned. The French onion soup had two tiny bread slices barely covered in cheese. Dessert? Forgettable again. Room service (final night): a "children's menu" chicken quesadilla with fries -- amusing at an adults-only resort -- and a sad burger with a pre-cooked, reheated patty. My dessert was what I dubbed "sin leches cake" -- dry sponge, foamy topping, not a drop of leche in sight. Market Café breakfast buffet (departure morning): nice setting, huge spread, but flavorless food. The main dish, discada, looked like last night's leftovers -- bits of hot dog, mystery beef, and caramelized vegetables. Tasted about how it looked. A bright spot: the coffee shop, which served espresso drinks roughly Starbucks-level (not my thing, but acceptable) and had a pleasant vibe and decent pastries. Outside that café, coffee quality dropped fast -- Nespresso in the rooms, and near-tasteless "coffee" at the restaurants. If you care about coffee, bring your own. There's a heavy upsell push right at check-in. You'll be invited to a "breakfast presentation" -- actually a vacation club pitch -- in exchange for a discounted massage or similar perk. Don't bite. A polite "no thank you" is enough, though they may try again later. You'll also get offers for "romantic beach dinners" and other extras. Given the food quality, I'd pass. Then there are "resort credits" -- a bundle of coupons that sound useful but aren't. Most are tiny discounts on overpriced add-ons, like $10 off a $150 bottle of wine. In the end, we made the best of it and enjoyed our time together. The grounds are lovely, the staff generally pleasant, and the weather perfect, but the core experience -- food and value -- just isn't there. If you come expecting fine dining or even competent cuisine, you'll be disappointed. We left feeling like the resort itself could be great -- but right now, it's coasting on its scenery and bar menu. If all-inclusive food that tastes inclusive of everything but flavor doesn't bother you, you might love it. Otherwise, take the advice I wish I'd taken: always read the reviews first.

Beautiful resort and friendly/helpful staff. We had Freddy and Jose secure us a seat at the…read morepreferred club pool. After asking the staff if our seats would be secured while we went to lunch and the answer was a big yes that our preferred seats were saved. We come back from lunch to find our seats taken. We asked the staff and basically were told sorry we have to go somewhere else. Sucks to have something like this dampen such a great vacation spot. It's only day one. Who knows what kinda stuff might happen. I'd highly recommend you resolve this issue as I don't see myself coming back here. Cheers UPDATE: I happened to run in to our original friend Freddy and he completely helped turn it all around. We spent basically our entire vacation at the Jungle pool! Freddy is an absolutely amazing asset! Eduardo, Pedro and Arturo as well as Jaime all helped to make our stay incredible! Yes we had something unfortunate happen but what matters is how it is addressed and this resort stepped up to the plate and hit a home run! Belen was our concierge and she was amazing in helping me make my girlfriend's birthday one to remember!!

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically…read moreincluded gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort.