I am so grateful to Casco Bay EyeCare! Last Spring, I had an accident with one of my eyes while…read moreshaving. It was scary, I thought I might lose my vision which was getting blurry and deteriorating in just a couple of weeks. Since I was on Cape Cod dog sitting, I drove up to the Mass Eye and Ear emergency room in Boston. What a shocking disappointment, their ancient equipment looked left over from the Civil War and their ER doctors were literally running from room to room. After that strange appointment, I was more anxious about my vision. Then I thought to call and make an appointment with Casco Bay EyeCare in Portland. I'm a long time independent Medicare agent and have lots of Maine clients who are happy patients there. A week later, with little sleep and stressed out, I drove over three hours for an appointment with Dr. Amy Cyr. I entered their beautiful Old Port offices, hopeless and exhausted. I asked one of the front desk gals for a hug. Dr. Cyr led me into her office which was so clean, her equipment looked brand new and as up to date as could be. Dr. Cyr put me at ease right away and said she could help me. She spent over an hour examining my eyes from every angle, with the latest equipment that Mass Eye and Ear ER did not have! I had one of the worst cases of dry eye Dr. Cyr had ever seen, my eyes were a mess with irritation and thus the blurriness. I left the appointment with hope restored and deep gratitude. I immediately began a daily regimen of preservative-free eye drops in both eyes several times a day, which I continue to this day. My eyes retuned to normal within a week of my appointment with Dr. Cyr. On a follow up visit a few weeks later, I brought a bouquet of flowers for my eye hero, Dr. Amy Cyr and the good gals at the front desk. To me, the team at Casco Bay EyeCare in the Old Port, are eye angels. Thank you, above all, Dr. Cyr and also Kaylin, Liz and Debbie. Thank you.

My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

Amazing customer service and expert advice. High quality glasses with state of the art equipment…read more I was given the time needed to select the best glasses to fit my needs. I love my glasses!!! Thanks Tim It is evident that you love what you do and do it well!

Bought pair of Zeiss sunglass progressive lenses for an existing Rayban frame 10 days ago .. told…read moreTim I specifically needed lens color that would help me pick up the golf ball better against the sky .. he talked me into brown with yellow tint to pick up shadows and land slope and the like .. well, that was all well and good for looking at the land, but it turns out that the yellow tint also makes the sky the color of weak chicken noodle soup that is impossible to assist in picking up the flight of the golf ball, which is what I stressed up front was my major concern that I was looking to solve .. keeping the new lenses anyway since they are useful otherwise, but not what I wanted .. so minus one star .. then went back a week ago and ordered new pair of Rayban metal frames and Zeiss brown photochromatic progressive lenses to also use for golf .. the particular Rayban frame selected had spring wrap loop ends on the temples that wrapped completely around the back of my ears and were super comfortable to wear without slipping during athletics .. specifically wanted these frames and not one with straight temple pieces and made a big point during ordering how much I liked the loop wraps around the back of my ears .. so the glasses I got in yesterday had straight temple pieces anyway .. having waited a week for the glasses to be made and then driven an hour just to get down to the shop for pickup, it was way annoying to have these folks try to palm off a frame that I did not even want or order .. the fellow who helps Tim out front, when I pointed out that these were not the frames I ordered only said "Oh, is that a problem?" .. no other concern, really, except offering to order in the correct temple pieces that would take a week to get there and mean I had to drive back to the shop again on my own dime .. when I asked him whether the frame that I tried on and that they used for fitting to my specifications for ordering was still in the shop, he said they were no longer there and that they must have been sold to someone else who wanted them really badly right away .. begs the question that I had them on my face when the new glasses were ordered and my measurements taken .. so why weren't the frames I tried on and made a point of noting how much I liked the ear wraps on the temples set aside for my order instead of ordering something that I did not want or ask for that came with straight temple pieces? .. go figure .. this particular fellow was less than helpful and I thought his behavior bordered on indifference to the wrong frames being ordered when they had what I wanted right there in their hands when I made the order .. I cancelled this order and got a refund and now have to go find something someplace else .. minus two stars for this ..

Excellent experience! This was my first time here, I was greeted promptly upon entry by a very…read morefriendly person behind the desk. I was there for a full eye exam (eye health as well as a new lens prescription). The tech I had wasn't unfriendly, but efficient and nice, but no small talk--totally fine, I was happy to rest my voice (some people say I talk too much anyway). After a few different rooms, machines, flashing lights and reading wall charts I waited to see my doctor. Dr. Young was my doctor this past visit and I couldn't have been more pleased with her clear, caring, and thoughtful approach. Thorough, but not at the cost of being careful. I was provided my perscription and (like any good museum), walked out through the "gift shop". I enjoyed the browsing and found a few frames that were to my liking. I didn't purchase anything on this visit--I'm shopping around since I have two good frames at the moment that just need lenses. But the sales person/optometrist was knowledgable and nice. A few dings for me on the retail part of the operation: I was surprised that pupillary distance was measured by putting a dot on the glasses with a lens pen--I feel that there are better ways than this in 2024 but I'm no ophthalmologist or optometrist. I did feel as though they were a little hot on the "selling" portion of the business. I wouldn't say I ever felt pressured, but I won't say that I didn't feel any pressure either. On the positive side, they had a huge selection of frames. Your standard Luxottica brands (Oakley, Ray-Ban, etc.), but also others. And a small selection of Maine-based frame companies! All in all, slight oddities on the retail side aside, I still feel that this is a 5-star establishment (maybe 4.5 stars, 'cuz who's perfect?!). I look forward to going again.

optometrist were absolutely amazing but receptionist were horrid and were rude glasses selection…read morewas great but the receptionist are the worst

Long-overdue review edit coming soon…read more TL;DR summary for now: 5 stars all the way - I had an initial scheduling issue and it collided with a temporary staffing issue they had and Dr. K went above and beyond to resolve the issue.

This place infuriates me…read more The last two/three times I've gone to them, had my contact exam, and ordered contacts, I've been very low on contacts and let them know this. I also haven't had a car. So, I pay an additional $9 on top of the crazy contact cost to have them shipped to me. Every single time they've told me to expect them to get to me in 4-5 business days. And every single time, it's two weeks later, I'm out of contacts, and I don't have them yet. The first time I called asking, they said whoops, they've been sitting here for a week and a half. They finally shipped them and I got them a couple days later. This time, it's been 15 days. I called at day 13 asking what was up. They put me on hold, then straight up lied to me and said they were out for delivery and would be there in a few hours. Two days later and they're nowhere to be found. No updates. I'm paying $9 for shipping and the contacts sit there for weeks until you literally call them and ask what's up. Now I'm out of contacts, and very frustrated. I know this is basic, but what the f***? These are my eyes! And these contacts cost an arm and a leg!!!! Do better plz. Sorry

Dr. Russo is a great doctor! While checking out, I witnessed one of the front end staff, maybe the…read moremanager, berating the staff. These poor girls were on the verge of tears. They were being spoken to in a condescending manner and were not allowed to speak back or defend themselves. It was disturbing. Now I know why the staff is different every time I come in. A hostile work environment for sure!

Ordered contacts through reception and was told my prescription was out of stock and I should try…read more1-800. Reception also made it extremely difficult to use my available VSP. When I was able to order my contacts after a week of difficulties, I was told my payment didn't go through and I had to pay again... (Despite my card being charged and calling my bank to confirm.) Regardless, I'm not paying again after being charged once and will not be coming back!

Dr Nadeau is very competent, but he became a bit defensive after I made the mistake of saying I…read morepreferred preventive care as opposed to medical tests and prescription drugs. I paid my $200 deductible for an eye exam and $400 for a pair of glasses in his office - with an additional $60 for scratch repair, which I've never needed. I moved to Lincoln Medical Partners Ophthalmology in Damariscotta, where I have a very personable doctor. I payed $263 out of pocket for an eye exam, but I can buy better glasses online for $80.

Wonderful experience. Dr nadeau was thorough and efficient. Staff in the office extremely helpful…read moreand friendly. Nice to have a competent doctor in the area (Boothbay) instead of having to go to Brunswick or other outlying areas. Will go there for all my vision needs.

I cannot speak for the ophthalmologist or optometrist. I never had the opportunity to meet them…read more The registration women were extremely kind and professional. However, the TECH or medical assistant (blonde lady) that attempted to obtain my intake/triage information, had the most sour attitude and nasty disposition that I have encountered in a long time. I have never in my life, walked out of a doctors appointment. After she started reprimanding me and about her third snarky comment, I had to stand up, tell her this would not be a good fit and walked out. I noticed the general patient population of the this office were quite elderly. I would be horrified if anybody spoke to my grandparents this way. I would literally prefer to go blind, then interact with that woman ever again in my life.

Overall (and according to friends) this seems to be a great practice with caring staff…read more Unfortunately, when I urgently needed an appointment, I was assigned to Dr. Mark Marotto and felt patronized to the point of disrespect. Additionally, he almost overcharged me for services that I'd specifically not wanted. The practice has friendly, professional staff at the desk, and the assistant who settled me in was wonderful. When Dr. Marotto entered, though, he began to put drops in my eyes without asking or explaining what he was doing. When I explained that I was concerned about my severe allergy to a certain chemical in a particular kind of drops, he scoffed at me. Once Dr. Marotto looked at my swollen eyelid and told me how to care for it, he then proceeded to conduct an entire eye exam (quoted billing charge: $250) on me __without my consent__. (I thought he was thoroughly checking my eyelid; the exam was not nearly as comprehensive or as careful as I've received elsewhere.) Fortunately, I'd already told the front desk that I was not there for an exam, and wouldn't pay for one -- but when I told Dr. Marotto that, he suggested that it was my fault because "you asked questions." (I did: about three.) I'm still a bit bewildered by why I was treated this way. I don't expect every physician to click with every patient, but I do believe that, regardless of their field, our health care providers should: 1. tell/ask us before they apply chemicals to our eyes (or anywhere) 2. honor patients' requests to avoid costly and unnecessary procedures 3. encourage questions, rather than blaming patients for wanting to understand what's wrong with them.