Repaired my dishwasher in a short amount of time and did the job efficiently great service highly…read morerecommend this place

After a 30 year career in the BBB I vetted Shay trying to help my sister find an ethical and…read moreskilled repair person to fix a 20-year-old washer. I just knew from talking with Shay that he not only knew what he was doing but that he was an ethical person. Up front I he told me the risk of what a repair might cost; how there might have to be a second service call, etc. He told me the risk of my diagnosis of the problem could be wrong, etc. And in spite of all that I recommended him to my sister for this repair. And even though he has a wide service area, he fit my sister in for a same day call. And my diagnosis of the problem was wrong. But that did not deter him from his original estimate of cost. I actually wish there were more stars to give Superior Appliance and Shay.

Very knowledgeable of the stove. Steve was thorough. and friendly!…read more He called and was very prompt! Thank you

It is a rip off. I was charged $600+ to replace two parts on my washing machine, a 6 foot hose and…read morethe rubber part on the washer door, both would have cost $130 if I was able to replace them myself. Would not use this company again and do not recommend it!

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I heard long ago that an old trick is to gain your trust by pointing at rust at the bottom of the…read moreheat exchanger and frighten you into believing that it's leaking carbon monoxide and that your family will die tonight. Kreitz played that game right to the letter. What's actually occurring is (according to three trusted sources) that your A/C got low on freon, this causes water to condense and freeze. When the freon is fixed, the ice melts, which causes a little rust, and it's all perfectly harmless. He also needed a week to replace my furnace (it was 40 years old). I looked up his business address on Google Maps/Street View (try it). I tried repeatedly for four days to speak to someone about cancelling my appointment but could never get anyone to answer the phone. Worst of all, the old man's son was tagging along, so he's being taught this scheme. If we hadn't had to wait so long, or if he would have just loaned us a small space heater to get us through the cold nights, we might have had Kreitz do the job. Instead, I went to Home Depot to buy a heater. While I was there, a contractor happened to ask me as I was walking by, "Would you like a quote on a furnace?" Instead of a one-man home-based operation, I dealt with a large professional state-wide organization. The whole thing was over in less than 48 hours and on a Saturday. I paid more there. But the fact is I need reliable, long-term support and satisfaction for decades to come, not a lowball price. And a reliable furnace. And they gave me a very nice Nest thermostat.

false advertising on their website. cancelled our appt a day before was scheduled. had the appt for…read moreabout a month. was very clear when scheduling why I scheduled.

After 15 years service we had to replace our water heater. We went with a Lochinvar model from AAA…read moreService. Installation went well and we had 3 years of good performance until last month when we noticed corrosion on the top of the water heater. We called in AAA Service. They charged us $89 to tell us the unit needed to be replaced. And then informed us that just the unit was still under warranty and that installation of the new water heater would be $500. After just three years of service! Lesson: Avoid Lochinvar water heaters and AAA Service.

a phone call and conversation saved us from spending senseless money and a whole lot of…read moreaggravation. I had spinning issues with my Whirlpool washer and was given priceless advice. what I initially purchased was a worthless brand washer. it was well known to break down frequently. the advice for me was to save the hundreds of dollars on service, and purchase a high quality washer and save myself future headaches. i appreciated his honesty. he could have easily kept quiet and let me pay for the current machine again and again. I will refer this company to everyone. honesty is hard to come by these days.

Great service! John was quick to reply & even came over on a Saturday to help with my urgent…read morewashing machine situation. He was very knowledgeable & quite helpful with his recommendation. I wouldn't hesitate to use this company for future needs. It's a nice Mom & Pop shop. You actually talk with John or Sandra - not an answering service or AI assistant. I would definitely recommend!

They did a great job with my dishwasher. They were very efficient and knowledgeable. They finished…read morethe repair quickly and it has worked great ever since.

I am appalled at the price gauging of this company on parts and labor!!! I wished we would have…read moredone our homework first, but we were in need of our oven. The part we needed was a "oven blower" that cools off the oven and a control pad which the tech initially called a "hall sensor". When I called AAA, Michelle told me the cost of the 2 parts was $134.00. They charged us almost $470.00 and the tech was done within 45 minutes. The cost of labor was $336.00 for 45 minutes???? What A rip off!!! Plus after doing further research, the cost of the parts were significantly less also.

Ghosted me after his quote no response after 3 text. Told me to text after I called. Never heard…read morefrom him again

From the owner: Terry's Heating and Cooling specializing in installation and service of Residential and Commercial…read moreequipment. We service all makes and models