Difficult to write a review about the dealership when you can't get sales people to respond…read more I contacted them via their online website about a specific car. While their online attendants were quick (and numerous) to respond, I had requested a detailed sales agreement showing the applicable discounts and a final price. Since their advertised price contains many discounts which I did not qualify for and since the online attendant didn't realize that they offer free nationwide shipping, I wanted a finalized price before we drove the two hours to see the vehicle. Unfortunately, multiple contacts with "Jasmin", including several that were supposedly escalated, were not responded to by the sales staff. This being the case, we are not going to pursue purchasing a vehicle from them. Others have also indicated absent Customer Service responses. Never understand a business that has potential customers, but shoo them away with this type of poor business approach.

On Thursday, Apr 2, 26, I contacted the dealership regarding a 2016 Lexus LS 460 L listed at…read more$29,444. I communicated directly with a representative named "Jessica/Clarence," who confirmed in writing that the vehicle's current price was $29,444. I specifically asked about price discrepancies between listings, and I was reassured that $29,444 was the correct and current price. I also clearly stated that I would be traveling over 4 hours from North Carolina to view and test drive the vehicle. At no point was I informed of any conditions tied to the advertised price, such as residency requirements, financing requirements, military/veteran status, or other qualifications. Based on these representations, I made the 4+ hour trip to the dealership. Upon arrival, I was informed by a different salesperson that the actual price of the vehicle was approximately $38,000--over $8,000 higher than what had been quoted and confirmed prior to my visit. When I questioned this discrepancy, I was told that the advertised price only applied under certain conditions (Virginia residency, veteran status, or other criteria), none of which were disclosed to me beforehand. This information was only revealed after I had already made the significant trip to the dealership. Additionally, after refusing the inflated price, I was encouraged to consider other vehicles, which further suggests a bait-and-switch sales tactic. I believe this constitutes a deceptive and misleading business practice, as I was induced to travel a significant distance based on a price that the dealership had no intention of honoring under the circumstances.

LOVE this company!! Bought my Lexus RC350 two years ago and ever since, they have taken care of me…read morelike I'm family! Thank you so much for your unconditional support and right sense of direction! Highly recommend and will do whatever it takes to make you a HAPPY customer. Xoxo Mishi

My family and I had a good experience purchasing a car from this dealership. There is a huge…read morevariety of vehicles to choose from, depending on your preferred price range, car brand, and mileage. The financing options are also very flexible. We were walked through multiple options patiently - the owner and all workers are so helpful, welcoming, and kind! Aaron is the best!

I bought a 2020 Mercedes Benz S450 from this dealership. while i took the vehicle out for a test…read moredrive, i found out that the vehicle needs some repairs. i discussed with the sales Manager, he approved it and said we will fix it for you. His Name Was ABE, he was just trying to make the deal, so i took the vehicle to a Mercedes Dealer, when they inspect the vehicle they found out lots of issues. the brake pads were gone the routers need to be replaced, tires and wells needs rotation and balance, and also the engine had a huge leeks. so since been 40 days that i am trying to reach out that guy and the dealership the are not picking my phone up and not responding. i have almost spend 3600$ on the vehicle. please avoid buying cars from this dealership, i wont recommend it.

I waited some time before I was going to write a review for my purchase. I have had my car for over…read morea 3 months now. I felt that owe these guys an honest review. This is was not my first time buying car and my experience at the dealership was just exceptional. Very smooth process. Customer service was just awesome - really happy with my purchase. Definitely recommend this dealership to anyone looking for a vehicle.

Their employees will illegally pose as independent sellers on Craigslist to sell cars with salvage…read moreand rebuilt titles, and then play dumb when the car fails inspection. They lied about the car they sold me, running great with no issues, only to find out it had various engine and transmission issues that has cost me thousands in repairs/towing fees so far. And no, there is no misunderstanding. Even as im writing this, I see that the same Dream Auto employee has placed another craiglist ad, posing as an independent seller. And before you say that this review is fake, I have screenshots of the text messages, and screenshots of the deceitful craiglist ads.

DO NOT BUY FROM THIS DEALERSHIP!!! The Dream Auto Group dealership preyed on my 20 year old nephew…read moreand convinced him to purchase a car that is beyond repair. The salesmen are predatory and sold him a car with salvaged engine components. The entire engine and coolant system is rusted and rotted through and through. After attempting to repair the car, we discovered that the engine is not the original engine. Upon our discovery, we attempted to return the car to which the manager consistently and adamantly declined. This company buys vehicles from the auction and does not fix them before they sell them. This was admitted to me by the manager himself. They did not inform my nephew of the many issues and salvaged parts prior to his purchase. The repair shops will not touch the car. We pleaded with the manager to take the car back and he responded by saying "buddy, not in a million years". The salespeople are totally unprofessional and blocked my nephew's calls as he tried over and over again to resolve the matter. We are currently working through litigation to sue the company. We also reported the company to the Better Business Bureau, Federal Trade Commission, DMV and the Attorney General so they can never take advantage of another customer again. Do yourself a favor, save yourself the headache and look elsewhere for your purchase!!

Probably the worst used car dealership experience ever. Instead of being greeted by the salesman…read more"Bob". He says What? Over and over. I ask about a car on the lot he says that he left the key in his other car. Doesn't bother to take my info or number to call me back, absolutely horrible experience. I could say more but let's leave it at that.

Called this dealer on a Saturday morning about 2 different trucks that I saw and was interested in…read more Called and asked if they were available to test drive because we live more than 2 hours away from the dealership. The salesman told me that they were available and while not brand new, they were not ragged out. We drove the 2.5 hours to see the truck only to be told as soon as we got out of our vehicle neither had been available for several days. They then went on to try to show us another truck that was NOTHING like what we came to see. Total dishonest move. Please respect people's time when you are asked a question about a specific vehicle.

I got a car from Enterprise Car Sales, which the car was fine. However, they will try and talk you…read moreinto getting a loan financed through Exeter Finance, LLC, and then refinance with another choice loan company or bank if you choose. STAY AWAY FROM EXETER FINANCE! They are a predatory lending company that will bleed you dry, repossess your car over one missed payment, ruin your credit, and profit from your loss!!!!! Look them up. A ProPublica investigation revealed that auto lender Exeter Finance offers loan extensions as a way to make profits from borrowers who can't make their payments, but the company doesn't clearly disclose how these extensions increase the total cost of the loan, leading to confusion and increased debt for borrowers. Many customers reported that they didn't understand the financial impact of these extensions before agreeing to them, with some being surprised by significant additional charges and even losing their cars despite making payments.

Amazing team there, very upfront about everything. Got me in the car the same day. Very happy about…read moremy purchase.

If you're heading to CarMax in Woodbridge, definitely ask for Cassie! She went above and beyond to…read moreensure everything was handled seamlessly. Super knowledgeable, clear with all the details, and a total pleasure to work with!

Bought a Mercedes for 35K and took it to my mechanic for a check up. He found that the rear rotors…read morewere heavily rusted, there were deep cuts in the tire treads of the front left tire (like someone cut it with a razor, you could peel back the treads), and the windshield wipers were leaving streaks on the windshield. I scheduled an appointment to have CarMax tighten things up because their "125 point inspection" apparently does cover rotors, tires, or wiper blades. Of course this process took longer than the 10 day return window and I was just told that rust on rotors is normal, the gashes on the tires aren't deep enough to expose the wires, so we will not be addressing them. We did find that the wiper blades were worn so they were replaced and your vehicle is ready for pickup. GET YOUR CAR CHECKED BY A MECHANIC BEFORE YOU BUY!!! IT DOESN'T MATTER HOW MUCH YOU SPEND, THEY WILL NICKLE AND DIME YOU.

I have to admit, I had reservations about even visiting this place. They had the best deal in the…read morearea for the car I was searching for, so I had no choice but to call and discuss it. They promised to show me the Carfax upon arrival, so I agreed to go give it a test drive. Long story short, I got over my fears and made the purchase. After reading these other reviews, I'm surprised I didn't have a bad experience like they did. However, I haven't received my plates or 2nd key yet, so I'll have to revisit this review later. ***UPDATE*** We received our plates and 2nd key well before the temporary plates expired. We are happy with our experience! They have some great looking cars on the lot, just FYI.

These dudes are scam artists! I never should have came here. The cars that they sell are lemons…read more They dont return phone calls. They sold me a car that had bad brakes and rotors. Bad enough that I couldnt pass inpsection and was deemed a safety hazard. So that was more money out of my pocket. The Blind Spot Monitor doesn't work because they put a fake mirror on the car to make it look look the proper mirror. More money out of the pocket. The prices are good because the cars have multiple problems with them. After I finished getting this car fixed, Im selling it so I can be rid of this terrible experience.

We purchased a car from this group and 95 motors on May 2024. At the time of the sale they assured…read moreus that all paper work would be mailed the next day. To date June 26th we still have not received the bill of Sale paper work which is need to title the car where we live. We have repeatedly called them being left on Hold and then hung up on. I come to find out they never sent the paper work. and VA DMV does not even have record of the sale. We are getting nothing but a run around and WHERE has our money being spent. I will pursue this till the problem is corrected but don't take a chance buying a car from them. The temporary tag expires in July. Full price of the car has been paid, PLUS what for extra's Where did my money go??????????????

DO NOT buy a car from these people, you will regret it! I bought my car back in August, the AC…read morewasn't working but they told me that I could take the car, and they would order the part they need to fix the AC and then I can come back. I came in one day and they wasted hours of my time and never ended up fixing the AC because they told me they ordered the wrong part, O had to drive 2 hours back home in the hot heat with no AC!!!. I constantly gave them a call to see when they would fix the car and they would tell me the part hadn't arrived yet. Weeks later all my dashboard lights turned on and I called them and they told me to bring it in. I did and they said they couldnt find anything wrong with the car, they also did not fix my AC then. I called them for a few months and the excuse was that that didn't receive the part yet! Are you kidding me?!!! I gave them another call a few months back because they car cost $7,998 and when I check when west financial lake loans it actually was over $14,000! So I spoke to Tyler on the phone and he told me the manager or whatever would give me a call back but they never did twice!!! I failed my vehicle inspection on top of that too! I was told at the dealership that I was getting new tires before I picked up the car and I had to end up get 4 new tires because they were not good at all and I ended up doing a whole 360 on the road because the tires were bad! These people are scammers, they have been a total nightmare and they still won't make things right!!! I've spend so much money trying to fix these issues on this stupid car! DO NOT BUY FROM THEM!!!!