I'm sharing my full experience with Global Auto Outlet because it has honestly been one of the…read moreworst dealership experiences I've ever had. I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork. Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase. Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was "probably just torque" because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong. When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed. Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed: - Broken oil dipstick tube - Leaking valve cover gaskets - A failing front differential Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership. When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager. From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn't being moved or worked on. One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a "test drive." The differential repair was finally completed months later. In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator -- something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for. Again, my GPS tracker showed the vehicle hadn't even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours. I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote "cancel VSC" on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had "never done it before." Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation. This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money. I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache.

I highly recommend against doing business with this dealership. Had a terrible experience on…read moreCHRISTMAS EVE of all days. I wen't some days prior to check out a truck they had and after the test drive decided it was the right vehicle for me. Our sales rep, Jamaal, was fantastic and did everything he could to provide a fair service; but once we go to talking numbers with the manager everything went horribly downhill. They tried to tack on over $6k in dealer fees on a $20k pickup truck which is just absurd so I walked away from the deal. I communicated with them a bit following the initial test drive and we were able to come to an agreement on the price over the phone. I cancelled my other plans for the day (Christmas Eve) to go and get the truck. When I arrived they had the paperwork ready and the vehicle was being detailed. All of a sudden, mid signing, the manager comes over and says "we have a problem." Apparently, for some reason that the manager, Amal, would not share with me; the owner decided he did not want to sell me the vehicle. Was just told "sorry, nothing I can do" Seems super shady and whoever the owner here is lacks some major customer service perspective. I am trying to have a positive outlook but it's hard not to feel like this has totally ruined the holiday for me. After seeing all of the other negative reviews here I would highly recommend against buying a vehicle from this dealer.

I recently purchased a Truck from Amko in Temple Hills Md. The team that worked with me was very…read moreprofessional and easy to work with. I did not feel any high pressure sales, instead, I felt comfortable and well looked after. I want to thank Amy and Bao who were the two that looked after me and made my experience very pleasant. Thank You both for your time and patience. This new transporter will help me to ensure all the children in the DMW experience a Very Merry Christmas

Terrible experience. I called to see if a car was available. They said it was. I drove to the…read morelocation and they said they sent the car to their Laurel location for a state inspection. They tried to show me other cars. They said they had called the Laurel manager and the car was available there. I drove to Laurel and the manager said they had not called and they knew the car had a busted engine and had been returned to auction. Don't believe a word they say. At least the Laurel manager who honest with me.

Customer service is at exactly a zero. Sales manager names Ed needs more training. It's to the…read morepoint I called the police because I thought I fraudulently submitted my info, SS# and all. I called 8 times just to see if this was the pla e that I gave all of my information to. I even spoke to another manager (I don't remember his name). I was attempting to co-sign for my wife. A simple call and saying no would have sufficed. Believe me, I will never beg someone to spend my money with them, I just needed to know my information wasn't in the wrong hands. I wouldn't purchase from here if it were a buy one, get one free sale. They get one star because zero isn't an option!

I had an outstanding experience yesterday at the service department at Darcars Kia of Temple Hills…read more From the moment I arrived, everything was handled with professionalism, efficiency, and genuine care. India was absolutely phenomenal to work with. She was friendly, knowledgeable, and made the entire service process smooth and stress-free. She took the time to clearly explain what my vehicle needed, kept me informed throughout the process, and made sure all my questions were answered. It's rare to find someone who combines great customer service with such attention to detail, and India truly went above and beyond. The service department itself was organized and efficient, and I could tell they genuinely value their customers. Thanks to India, I left feeling confident that my vehicle was in great hands and that I was well taken care of. If you're bringing your vehicle in for service, I highly recommend asking for India. Her professionalism and dedication to customer satisfaction make all the difference. I'll definitely be returning for future service needs!

My experience here was not as bad as some other reviews. I of course was harassed with messages and…read morecalls as you have to give them that information to even look at cars. Once in, Minique took care of me and found a great car in my price range and fit my criteria. Even worked with me when I had to come back the next day to finish some paper work. I give it four stars simply for other customer service. A larger man who seemed to be a manager seemed very uninterested in helping me when I returned to have the car detailed and clean. Assuming my sales woman was on lunch, he instructed me to sit. Only for me to have to approach the front desk again, 35 minutes later to ask if someone could at least tell me something. This man continued to look at me but not help. Front desk had someone else help me but that was after he finished the task he was already doing. Minique returned to see me sitting and quickly wanted to hurry and get my car in. The same manager like dude told her "he's been waiting for you" and begin to rush her. I was upset for her simply because he could've assisted me a long time ago. The gentleman who took my car to the back and tell me the car has been pulled around, but tells me it'll be 45 minutes to an hour until it is done. As I stated Minique was nothing short of amazing! She receives 5 stars from me. But teamwork from management team would have made this experience 5 stars

I was not going to leave a review but this dealership is so bad I have to. These people take…read moreadvantage of you. They start off really nice, then put you in a car you can't afford & when you text or call for help or guidance they ignore you. I wouldn't recommend this dealership to anyone

I had a great experience working with Racquel Eaton at Easterns Automotive Group in Temple Hills…read more She is very passionate about her job and truly cares about helping her customers. She doesn't pressure you into buying something you don't want. Instead, she takes the time to listen, answer questions, and work with you to find the right vehicle for your needs and budget. Racquel was very respectful, professional, and knowledgeable. She gave me helpful tips about cars, ownership experiences, and what to look for when making a purchase. Her honesty and patience made the entire process smooth and stress-free. If you're looking for someone who genuinely wants to help, I highly recommend asking for Racquel Eaton at the Temple Hills location.

Worst dealership experience I have ever been to, prices online do not include their mandatory 2000…read moredollar add on, avoid all eastern dealerships, sale was not made.

I just bought a Toyota Camry XSE AWD using the Costco Auto Program. The process was seamless and…read morepainless. I got the deal I wanted, and my salesman, Adisa, was brilliant. He couldn't have been nicer or more professional. Took the time to show me all the new tech features. I thought things would take a turn for the worse when I met with the financial lady, but there was no pressure or annoying upselling. I was out of the dealership in less than two hours. Everything was straight forward and transparent. Highly recommend working with Adisa!

Writing about the service center. The staff is extremely kind and courteous, and I do appreciate…read morethe opportunity to defer services and sign off on work via mobile link. The work performed is always done with professionalism and in a timely manner, and I have been provided with loaners and rideshares in certain circumstances. My problem is with the cost. I have a 2016 Rav4 hybrid that I take good care of. I drive approximately 12,000 miles each year, and have the vehicle serviced every six months. I generally accept any service that is deemed "critical." Since May 2023 -- so, a span of 7 scheduled visits and two emergency appointments, one electrical (rats) and one hose disconnection (minimal cost) -- I have spent over $10,500. This total does not include two of those visits, for which the paperwork is missing from my inbox. On average, I have spent $1,166 per visit, and possibly quite a bit more. Consumer Reports estimates that Toyotas accrue $4,900 in maintenance costs between years 6 and 10. I keep thinking that one day, my costs will revert to the mean, but each appointment is setting me back significantly -- $2,496 in November and $2,350 today (April, 2026). This was after being quoted around $800 for several recommended services, and then being told a tie rod had broken and both tie rods also needed replacing -- a $1,700 cost, which was thankfully reduced a bit (thank you). I just don't think that is a good or fair deal, and will be taking my business elsewhere in the future.

I purchased my car from here back in 2015 and I still have the vehicle. I had my car serviced here…read moreon a few occasions but these last two times have been suspect in terms of damage. The latest happened this past Saturday, the 18th , when I went in to get an oil change and my car came back with damage to the paint on my passenger side back bumper! It was not like this when I took it there and when I ask to see the camera they refused! If you go here please take BEFORE pictures of your car! If you don't have the complexion for the protection I suggest you take your vehicle some place else or if you want to risk it at least take pictures of your car before it goes back to get worked on! These people are not friendly when it comes to holding them accountable for their negligence! DON'T BRING YOUR CAR HERE!

Please beware of the woman that goes by the name of Margaret at this Temple Hills, MD location…read more This person blatantly lied to me on several occasions about a promotion that her manager told me did not exist. She was extremely rude on the phone and very aggressive as well. If you choose to do business with this establishment, please do not trust or talk to Margaret, ask for one of the managers. I will be on every platform warning people about her because no one deserves to be mistreated or lied to.

Sean made the experience of purchasing a car at Autowhole dealers of Temple Hills a breeze! He was…read moreso accommodating in making sure all my needs were met when it came to selecting the best car possible, especially after a stressful time of needing a car post-accident. Sean makes you feel like family and was personable in his behavior and actions while maintaining a professional attitude. I recommend his business to anyone looking to buy a reasonably priced vehicle.

Stay Away from This Dealer and Hossein (Sean) Salarkia!…read more Buying a 2015 Honda Civic here was a nightmare. Sean misrepresented the title, claiming it was "clean" when it was actually a salvage title. He discouraged me from checking Carfax and showed a misleading old title on his computer. The low price and mileage? Because it's a TOTAL LOSS VEHICLE! Warning for buyers, especially those first-time buyers like me: 1. Check the bill of sale--look for "Had Salvage Certificate" indicating a salvage title. 2. Insist on Checking Carfax--don't let Sean dissuade you. 3. Be cautious of tricks--he may obscure crucial details by asking you to sign excessive initials When I confronted him, Sean turned threatening and intimidating. He yelled at me over the phone "In 30 days, I only sell total loss cars..." and hang up. Google reviews show his pattern of disrespectful and dishonest practices. Avoid this dealer at all costs and take your business elsewhere! (Sean said to my face he would respond to my review to distort the reality. DON'T TRUST HIS RESPONSE!)