New office. Plenty seating in waiting area but I have never had to sit long before being placed in…read morean examination room. They even have a well furnished with many activities to keep kids busy. Many different frames and available for fitting and style selection. They even were able to get multipurpose safety glasses that they do not normally carry. Much better experience then the chains.

From the owner: Optometry, Dry Eye Lab, Contacts and Eyeglassesread more

I was on vacation when I started having vision issues. I called Maine Coast Eye Care in a bit of a…read morepanic as I'm a pilot and require excellent vision for work -- they couldn't have been nicer or more professional. They were able to fit me in quickly to determine what the issue was and even made a future appointment with a specialist for when I got home. Seriously, these people were great and took excellent care of me in a time of need. I wish all medical professionals were like this!

I had a very bad experience with both service & products at this office. Receptionist is very…read moreunprofessional & rude. After waiting nearly 6 months for contacts (which ended up being wrong) I asked for a copy of my records. I was refused due to balance owed (I had sent payment...they said they lost it). Dr. Bogden actually called me at work and argued with me over wanting my records! How unprofessional!! I then turned them into OCR for a HIPPA violation which it was taken over by the OCR for investigation. He accused me of non-payment for products I hadn't even received yet due to their office closing for 4 months due to covid.... yet I was blamed for not paying for a product I had not received yet NOR did I ever receive a prior bill so it could have been paid. I sent in a check with my request for my records and they claimed they never saw the check which was wrapped inside the letter... so if they got the letter, they got the check yet it came off missing - very untrustworty! Receptionist also did not know how to code claims properly therefore my insurance did not pick up the cost for my exam sending it back to me.... BAD service! Watch your bill! And your rights!

Dr Blom was very thorough and explained everything, was kind and friendly. She made sure my elderly…read moremom understood everything. I feel she is in good care with Dr Blom. The office was difficult to find, and they still have an old sign up on Route 3 so we initially went to the wrong location. But, now we know.

I cannot speak for the ophthalmologist or optometrist. I never had the opportunity to meet them…read more The registration women were extremely kind and professional. However, the TECH or medical assistant (blonde lady) that attempted to obtain my intake/triage information, had the most sour attitude and nasty disposition that I have encountered in a long time. I have never in my life, walked out of a doctors appointment. After she started reprimanding me and about her third snarky comment, I had to stand up, tell her this would not be a good fit and walked out. I noticed the general patient population of the this office were quite elderly. I would be horrified if anybody spoke to my grandparents this way. I would literally prefer to go blind, then interact with that woman ever again in my life.

Overall (and according to friends) this seems to be a great practice with caring staff…read more Unfortunately, when I urgently needed an appointment, I was assigned to Dr. Mark Marotto and felt patronized to the point of disrespect. Additionally, he almost overcharged me for services that I'd specifically not wanted. The practice has friendly, professional staff at the desk, and the assistant who settled me in was wonderful. When Dr. Marotto entered, though, he began to put drops in my eyes without asking or explaining what he was doing. When I explained that I was concerned about my severe allergy to a certain chemical in a particular kind of drops, he scoffed at me. Once Dr. Marotto looked at my swollen eyelid and told me how to care for it, he then proceeded to conduct an entire eye exam (quoted billing charge: $250) on me __without my consent__. (I thought he was thoroughly checking my eyelid; the exam was not nearly as comprehensive or as careful as I've received elsewhere.) Fortunately, I'd already told the front desk that I was not there for an exam, and wouldn't pay for one -- but when I told Dr. Marotto that, he suggested that it was my fault because "you asked questions." (I did: about three.) I'm still a bit bewildered by why I was treated this way. I don't expect every physician to click with every patient, but I do believe that, regardless of their field, our health care providers should: 1. tell/ask us before they apply chemicals to our eyes (or anywhere) 2. honor patients' requests to avoid costly and unnecessary procedures 3. encourage questions, rather than blaming patients for wanting to understand what's wrong with them.

Broke my glasses while visiting family in Belfast. Mid Coast Vision was recommended by another…read morevision center as a place to get lenses fit locally and I couldn't be happier with the service. They were friendly and efficient, getting new glasses together in less than an hour.

I came in about a week ago for an eyeglass adjustment. My 16 year old daughter was driving me…read morearound that day and parked in front of the office. Went in, met the owner and assistant, they were very friendly and did my adjustment for free. On reaching my car, I slipped and fell on the ice. It was apparent to me my ankle was broken, so I sent my daughter in for help. She came back saying no one was willing to help, and the doctor had told her she parked in the wrong area. We then figured out how to slide me-bottom down on the ice, I was able to get next to my car. While attempting to hoist myself into the car without putting weight on my ankle, the doctor came out, took a picture, and again informed me we had parked in the wrong area. I was able to get myself in the van, my daughter drove me to the hospital, where it was confirmed my ankle was broken. I realize in this day and age everyone is afraid of being sued, and I'm definitely not going to pursue that, people fall on ice all the time in winter. However the appalling way this was handled was not acceptable. How unkind.

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

I was seen in the Norway office. The s doctors and staff were so friendly and professional. They…read morewere right on time for my appointment.... No unnecessary waiting! Great experience!

My wife and I made an appointment to see Dr. Calvelli with Maine Eye to have our annual checkup. We…read moretransferred from an optometrist in Biddeford. We made the appointment in or around September. The best date we could secure was on December 31. As we had little choice we accepted this inconvenient date and changed our New Year plans. Then at some point in mid to late December we received a message that our appointment was cancelled and we should call to make another appointment. To say that we were disappointed would be an understatement! We had waited for months and then a cancellation with no explanation as to why. No apology whatsoever! Be this as it may, I called to make a new appointment and was told the best they could do was at the END of March!! I would have thought I could get a new appointment sometime in January, but was told I had to go back to the end of the queue as if I were making a new appointment in December. I was truly disappointed. We saw the doctor who was polite and apologized for keeping us waiting for 45 minutes. I reminded her that it took us 6 months to get to this this appointment, that is including Maine Eye's earlier cancellation of our December appointment, but still no apologies for this earlier cancellation. After seeing the doctor at Maine Eye, I took my prescription for glasses down to their lab, but after leaving the building I decided to get another estimate for the prescribed lenses. Maine Eye's price was more than $100 more expensive, so I had my prescription filled elsewhere. I called Maine Eye to discuss my complaints with the Director. Maine Eye would not give me his/her office email or telephone number! I was shocked. On top of all this, this month I received a bill for my eye exam for $50 (for Refraction). I paid although I have not had to pay anything for an eye exam for at least 30 years. I have medical insurance, Medicare and VSP vision insurance. I was told AFTER the fact that Maine Eye does not accept VSP. Remember I was not afforded the means to send an email or get the Director's office telephone number. All in all. DISGFRACEFUL. If this is the care and service that Maine Eye provides, then we are in real trouble!!!! Dr. HA

Appalling treatment of a new patient. I waited more than four months for an appointment. The office…read morecanceled it the morning of the visit. I understand emergencies happen. But when I called right away to reschedule, I was told the earliest available appointment was approximately eight months later, and told it in no uncertain terms. Apparently, patients whose appointments are canceled by the practice are just returned to the back of the line. I really needed this appointment, so they really did me dirty.

Was well pleased with the service I received. I even showed up several days too soon for my…read moreappointment and they saw me anyway. How great is that? During examination Dr. discovered I had cataracts and referred me to Dr. Morgan for successful cataract surgery. Couldn't have asked for more. Bob H

I had a appointment with this place they set me up with glasses which were the wrong prescription…read moreand he said I had the start of a cataract in my right eye,he didn't set me up with a surgeon at that time since then I set one up myself in Bangor now he won't send a referral to the other place without seeing me again for another charge which my insurance won't cover for something he already diagnosed me for they just want more money,not the way to run a doctors office,he was very rude,had the bedside manner of a warlockI don't recommend this place at all