Finlay Street - Mature knowledgeable staff. Always helpful and I typically find what I need. Not a…read morehuge box store, which is nice.

This is one of the oldest hardware stores in the city and they have several locations, but this…read moreone, while not as big as the one on Broad, is closest to my house. I love the jumble and assortment of stuff here, and it's much more of an adventure than going to Home Depot. I find little sink stoppers and screens for my bathroom and kitchen that I can't get anywhere else, but I always end up picking up something on a whim, like candles. They have the odd gift item stocked right beside the really functional hardware stuff. I bought my Sterno stove kit, which really comes in handy in the winter, since Church Hill almost always loses power at least two or three times during the season. Can't live without my morning mud!

I came with my partner to grab a few things that we needed for some personal projects, including…read morefixing a table with some long screws and making a mobile pull-up bar to stretch across the kitchen island. While walking through the store, we were headed theough the appliances section when a woman working there asked if we needed help. I said, "We're looking for some galvanized pipe, are we headed in the right direction?" and she confirmed that, yes, we were. In the plumbing section an older gentleman asked if we needed help and I told him that I think we're almost there. He also confirmed and sure enough, it was the next aisle over. I generally like to find things myself, and if I need help, I'll ask. Up to this point, the employees were catching that vibe as well. Something I would term as "common sense." So already I'm impressed more by these employees than most stores I visit. The pipe was more expensive than I thought it would be, and the drill bits and other hardware seemed reasonably priced to me. All in all, I would say Lowe's seemed fair and competitive. At checkout, the woman watching the self-checkout registers was very kind, offering customers who were waiting to check out with her if they had a card. She also noticed that my hand were dirty from handling the steel pipe and offered paper towels and hand sanitizer to me so that I could clean my hands. It worked nicely and she even gave me another paper towel to dry them with. The parking lot was gross, and I attributed that to the shoppers and the litter they discard so nonchalantly. The inside of the store was pretty clean overall for a hardware store. There were a few items missing here and there, but I found everything that I needed during our visit. I didn't see anything that gave me the impression of a one and a half star rating.

I am writing about the egregious, heinous substandard customer service and disregard I have…read morereceived from Lowe's Delivery call center whose number is 804-406-6100, the management at Lowe's store located at 4551 S. Laburnum Avenue, Henrico VA (Sandston location), and their delivery company. The complete lack of competence, professionalism, rudeness, ignorance and sheer utter ineptitude I have endured from the Lowe's staff, delivery driver, and customer service is something that is unmatched. I have endured 3 days of lost work accommodating 3 failed deliveries by Lowe's and I demand to be reimbursed for half the cost of the dryer due to my lost work, and incompetence of the Lowe's staff and delivery drivers. On July 23, 2026, I went into the store located at 4551 S. Laburnum Avenue, Henrico VA and ordered a washer and dryer. I also ordered the installation parts for both the washer and dryer to be installed into my home. See the attached receipt. On July 26, 2026, the delivery driver bought the washer and dryer to my home, but the dryer was missing a part on the dryer that prevented installation. Lowe's lacked due diligence in checking and ensuring that all parts were attached to the dryer to ensure a smooth installation. This was a fault of Lowe's in lacking due diligence to ensure that the needed parts were attached to the dryer. Lowe's sent a damaged dryer to me. The delivery driver returned the dryer. I called Lowe's at 804-406-6100 and talked to a very rude lady who insisted that it was not the fault of Lowe's. This is an unimaginable lack of accountability she displayed in debating with me back and forth for about 10 minutes as to why this is not the fault of Lowe's. This here, was a flagrant display of unprofessionalism. As the customer, I am entitled to receive the product I purchased, and if I am purchasing it from Lowe's, I expect Lowe's to deliver a functional, new product. This went completely over her head, and her mindset does not entitle her to work in any customer service capacity. The person I talked to processed the return as an exchange, instead of redelivery. By processing the return of the dryer as an exchange instead of a redelivery, she blocked the redelivery of the installation parts that accompanied the dryer to be installed on the next day, July 27, 2026. Additionally, the delivery dryer that had delivered the dryer on the previous day, July 26, 2026, failed to leave the installation parts at my home after I told him to, and after he became aware that a dryer will be delivered the next day. So again, on July 27, 2026 a rude, unruly delivery driver delivered the dryer without the installation parts. I fault both Lowe's and the delivery dryer, because within the context of his duties, he should be aware that a dryer needs to be installed and that a dryer without being installed is completely useless. This driver failed to ensure that he had all the necessary parts to install this dryer by calling me ahead or checking with the store. When I exposed his lack of diligence, he threatened to take the dryer back to the store without my agreement and lied on me saying that I said I did not want a dryer. The delivery dryer is a complete and utter liar, to which I had to call the police because at that point, it would have been theft to return the dryer without my consent, since I had purchased the dryer and it was within my possession. The delivery driver that came to my house on July 27, 2026 asked me to show him my receipt confirming that I purchased the installation parts only to refuse to install the dryer using his emergency hardware, that he is obligated to carry with him. I do not believe the driver had the emergency parts in his possession, but regardless of whether he had the emergency parts or just blatantly refused to install the dryer, he breached his obligation of delivering and installing the dryer at my home on July 27, 2026. Egregious Service! During this chaos, again I called Lowe's customer service at 804-406-6100 and told him the situation. He instructed the delivery driver to install the dryer with his emergency tools. The driver refused. After the driver refused to do my installation, the representative at Lowe's again rescheduled delivery on 7/28/2026 again without INCLUDING THE INSTALLATION PARTS IN THE REDELIVERY ORDER. Thus, on the 3rd day, there would have been another delivery WITHOUT THE PARTS. This is a complete waste of my time and utter disregard for my time, causing me to be off work to accommodate this foolishness. EVERYONE INVOLVED DISPLAYED A SEVERE LACK OF PROFESSIONALISM AND COMPETENCE, EXHIBITED RUDENESS AND UTTER DISREGARD FOR MY TIME. On July 27, 2026, I called the Lowe's dispatch at the number above and discovered that the installation parts were not, once again, included in the delivery order scheduled on July 28, 2026.

Too Many things to describe , but the team IDI has in…read moreRichmond is first class service, in 10 minutes my box truck is loaded with insulation great Team