I confirmed with the parts department before ordering that the plastics included everything I needed. Based on that information, I placed the order. When it arrived, I found out the front number plate was not included and would cost an additional $30. I contacted the dealership to explain that I had relied on the information I was given before making the purchase. Instead of acknowledging that incorrect information had been provided, I was repeatedly told that I "wasn't charged for the number plate" and that "it wasn't a kit." While that may be true according to the invoice, it completely ignored the fact that I was told something different before buying. The issue wasn't the $30. It was the lack of accountability and willingness to make a mistake right. read more

Got a 2011 Can Am Spyder that was stuck in 2nd gear. I searched and searched for someone who would even take a look at the bike. Can Am is really not even making parts for bikes older than 10 yo. Mid South is two hours away, but what a wonderful ride home with bike functioning as it should. Not a yard ornament yet! Just want to say thanks to Joe and David who gave me weekly updates without fail, and anyone else who had a hand repairing the bike. I could not have asked for a better experience. read more

Everyone is too busy standing around talking about their grandparents to help you. Next to no info on products or when they will get road pants... read more

We couldn't have had a better experience than this place. Glen Applegate made sure to listen to our needs and questions, and make several reasonable recommendations- we never once felt that he was trying to sell to us, more to meet a need and make sure we had what we wanted. What he showed us first is what we ended up with, the Kawasaki Mule FXT 1000, which says a lot about his ability to read us and know his inventory and product. We test drive a few different kinds of side by sides, and then the Mule a second time, which helped solidify it for us. We were able to get the trailer there as well! Glen was a great resource, and passed us to Brandon to review the warranties, and then David to review the trailer and Mike inspection. They also answered all of our questions, and were very personable and detail oriented. You can tell the team at MidSouth is there to serve, not just to sell. They will definitely be our go to for service and any future needs or purchases! read more

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Not good they give you. Price then change it cut your parts off so they cnt be used ND charge for additional parts. Sty way they overcharged me on everything​ read more

I had been a loyal customer to Mid-South for about 20 years now but won't be after my experience there today. They have a 2023 model SXS that is new but old inventory. I have been talking to the same salesman for over a month now about purchasing it. I attempted to do that today and brought my 2022 SXS (only had 67 miles on it) for a trade. Before showing up, I did their estimate your trade online and had the range I was expecting to be in. After test driving my SXS and the sales manager "discussing" with the owner, they came back and said they didn't want my trade. They didn't even make an offer or attempt to get me into something else. I went to load my SXS back up and realized they had the diff-lock jammed on from the test drive. At this point, I had to get them to come out to try to fix it. The salesman acted like I didn't understand how to work the diff-lock on my vehicle and proceeded to try to get it unlocked. After driving around the building he finally got the service manager to assist but was surprised that I was upset about the situation. The service manager drove it around the building 2 additional laps before getting it to unlock. Complete amateur hour there, salesman than doesn't even attempt to sell anything and a service manager that "lucked" into getting the diff-lock to release. Avoid the headaches and wasted time trying to deal with them. read more

Their quotes are accurate in my experience and they have a decent system at getting appointments set up. You can do it online, at the counter, or by call. Looking at roughly 80-100/hr of labor I believe. Military discount on certain items. In VA, my 8,000 mile service was just shy of $600. Here it was under well under $300. Staff is friendly and they typically get to the phones quickly. They did miss a call-back once. Nothing has happened to me that has changed where I service my bikes. read more

I've been going to motoplex for roughly 3 years for service needs on my zx6r. I've never had a bad experience literally ever. The service and parts department has amazing people working in it. Steven has always been friendly and so helpful everytime I bring my bike in. I wouldn't trust my bike anywhere else honestly. The wait times can be a little long but the quality is there and that's what is really important to me. A couple years ago clarksville pretty much had no service places that took care of super sport bikes but even so today the few that are here I wouldn't even chance taking my bike there. Always a happy costumer :) read more

Mid-South Motoplex - Motorcycle - Motorcycle Dealers Near Me - Clarksville, Tennessee

Took my bike there to get the top end rebuilt got it back and realized I have an exhaust leak coming from the head because they have not reinstalled the muffler mount back. when I called in and talked to Steve I was told they couldn't do anything about it. read more

Not great customer service in the service department and tried to give me the run around on some things. When I tried talking about it with them, they kept trying to push me off the phone. read more

Midsouth MotoPlex has a huge amount of turnover of Mechanics/Techs. The owners let you know daily that they can fire you. You will work off the clock and not be paid daily. The mechanic/Tech area has a high turnover because they rather take care of customers than their staff. At first, they may act like they care and you will get a guarantee of 90 days making 40 hours a week. They spout a high hourly wage to think you are being taken care of. However, after the honeymoon is over the true colors show that they would rather take care of a customer by taking money out of a mechanic's/Tech's pocket! Most of the time they will go against your diagnosis and make you complete many time-consuming tasks to finally repair what you diagnosed in 10 minutes. If you are injured on the job they will not file workman's complaint claims and you will be responsible for all bills. I still am waiting to be paid for my workman comp days! If you are injured on the job, and several have been due to an unsafe environment, they will tell you to take leave. They keep the inside showroom at 65 degrees during the hot summers, but keep the thermostats for the bay areas locked and turned up high. You will have to do many tasks, like washing units, pushing in units at the end of the night, meetings, and more that are never paid. They will always forget to credit your leave days and when you leave won't pay the days. No benefits ie no sick days, and high-cost health care. They will take in old junk 20+ years old and then tell you to spend many hours or even days repairing it and then tell you that you get 2 hours paid. They will decrease flat rate hours after you complete work, so if the flat rate is 4 hours and it takes you under an hour they will change paying you to 1.5 hours. Then another unit takes you 14 hours but the flat rate is 6 they will only pay you 6. They change your write-ups and demand that you initial the paperwork falsifying documents. One time a unit came in and it was damaged because of misuse, but because they wanted to take care of the customer over you they told you, you could not put down substantiating documentation and when the manufacturer came out they told the mechanic/Tech he specifically could not talk with the representative because they knew it would not be covered under warranty. It is the most dishonest, toxic, and unsafe work environment I have ever worked in and I was on active duty for twenty years! read more

Our first visit was 6/3/16 and we'll be back in the very near future as my fiance is preparing to take his rider courses and eventually, we'll be buying a bike. Rob and Glenn were so pleasant to talk to- no pressure at all- just great information and their knowledge was quite helpful- they truly love what they do. The store was clean, organized, and their inventory is plenty- there is something for everyone. read more

Mid-South Motoplex - Motorcycle Dealers Near Me - Clarksville, Tennessee

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Did not purchase my side by side through them so can not speak to selling side but the service is incredibly overpriced. Brought unit in for recalled items and was due a service. So decided to have them service while they were doing the warranty. Was quoted one price at drop off and given an entirely different price on pick up. Standard labor 100 a hour, spark plugs 20 dollars each, and they said this was the "light service" so mostly inspections but total bill was almost 600 dollars. They got me once but never again if you have a better option I suggest you find it. These folks are incredibly over priced and should take your money with a ski mask. You have been forewarned read more

Very bad experience with company! walked around looking for a salesman for a while, couldn't find one. parts guy was 0 help, acted very rude! had cash in hand, and everything. will not come back! taking my business somewhere else read more

They lied to keep my business....and I have finally had enough. I regret purchasing my motorcycle from them. They told me they would call me when my bike arrived after confirming my work schedule...nope. On a separate event, they told me they once again would call when some accessories arrived....nope. I tried to use their online tools to schedule my first service appointment (04/14/2020). When I arrived the team member told me he didn't even know they had such a tool and I would have to wait. A coupon for service was given to me for my next service by team members that expired 2/2020. When asked if this was going to be an issue I was told no. Well it was. There are a few other incidences that i have had with this location but hopefully this will be enough to have you look elsewhere. read more

I went in today to see a Harley Road King that was advertised. After looking around outside and not seeing it, I went in to inquire. I was with my 5 yr. old daughter, so this involved a lap around the showroom and trying on pink helmets first. There were two salesmen standing near the front, talking to one another. I politely asked if all used bikes were outside. The older of the two pointed towards the front and said, "They're all outside", then began walking away. I mentioned that I'd seen a Road King advertised that I didn't see outside. Again, he pointed and curtly said, "Everything we've got is outside." I walked toward the front, a little surprised at this jerk. The younger of the two followed me and offered to take a look. I asked him if the other guy was having a bad day or what. He said, "I really don't know, to be honest with you." I told him that I used to sell motorycles, and that's not the way I did it. He showed me an empty spot where the Road King had been parked and said it had either been sold or was out on a test ride. He wasn't rude, but he didn't offer to find out or seem very interested in helping me. If they're not eager to earn my business, I'm sure they won't be eager to provide customer service after the sale. I will be buying a motorcycle very soon. My money will not be spent at this dealership. read more

Mid south Motoplex is one of they worst dealerships I have ever bin to. Customer service is a joke! I took my bike there to get new tires installed the results are in the pictures below. There's no way possible that I could've done that you can clearly see it's from their tire mounting machines and it's on every rim! They didn't even have the decency to remove the old adhesive from the wheel weights that they basically just pulled off. I've been debating now if I should return there and ask for a refund seeing how I spent almost $700 for two tires and this is the result I got? read more

Mid-South Motoplex - Motorcycle Dealers Near Me - Clarksville, Tennessee

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It suck's putting this as a review but as someone who just purchased a $20,000 motorcycle , me and my family have bought 10-20 bikes from them in the past 10 years and every single time , terrible customer service , they feel as if they are entitled to walk around and just stare at you , like dude do your job , try to make a sale , try to earn my business , try to set an example what a customer service salesman should be , I would change in a heart beast but the are the closest thing to me so unfortunately nothing I can do , I hope one day they want to grow their business and truly get that stick out of their ass !! read more

Horrible service, can't fix anything. And if you order a part don't plan on it coming anytime soon. Been waiting for 6 weeks on a chain for a Ranger 150 which hasn't come in yet. read more

bought a new 2019 rt limited in april of 2020 after shopping dealers for the best deal for 6 months .mid south offered the most ridiculous choice. that i can understand. what i could not accept is my last visit there for an oil change amd a new rear tire. shannon in parts had quoted me $317 . after waiting 4 1/2 weeks to pick it up(they don't take appointments) they hit me up with a $450 bill using the excuse that they had only quoted parts and no labor.nobody told me that.and the serice manager chad is not to be trusted either. look out for these guys and go elsewhere. september 2021. tom r. read more

What a bunch of clowns said two weeks to look at machine it's been 4 and no calls I'm having to track these guys down just to get answers a lot of empty promises on they will get the machine in there right away stay away from this place read more

I don't normally leave reviews, but felt this need to be left. I called about a cruiser spoke with Cory. They came down on the price which was already reasonable so I drove to look and probably get.(3 hour drive one-way.) They did notify me when I was leaving they found a small mechanical issue with the bike but they had it on lift and were working on it. I did have to wait a little longer at the dealership, but didnt mind due to the fact of what they were doing. I left with the bike, I did notice the next day that the mechanical issue was still there. Not mad, they were literally agaisnt the clock. When I called to talk to them about it, I got a call back from the service dept. They went above what I expected to take care of it. Offered to drive a 6 hour round trip twice to get back to them so they could take care it. I didnt want to do all that, they sent me the parts I asked for in the mail without charge. The guys are solid people. There are dealers that when you leave the bike is not their problem anymore. This dealership isnt one of them. Thank you guys. Its always what happens after a purchase that matters to me and Mid-South went beyond what they had to do. read more

Today I had the oil changed on the 08 Raider S. It has 95,011 miles without any issues. Chad, Zack, and Allen(mechanic) are the only people to service this bike and I expect to keep it that way. Great job Mid-South Thank you, Kurt Wilson read more

BEST PLACE TO BUY! Couldn't be more pleased with my experience there. Jesse Cannon is a great guy and made the process go so smooth. Either way all the salesman were a great help. Best experience I've had buying a dirt bike. read more

Bought a 2015 Kawasaki Kx450f from them had it bout 2 months only made 2 payments on it knocking already said it was a demo bike and engine was redone before they put it up for sale which I believe was a lie took it back so they can look at it to c what's wrong wit said it was 90 to diagnose it called after 2 weeks saying it's gonna be another 272 to find out what's wrong with it cuz it gotta be torn down well obviously they basically tried charging me 90 dollars to start it up and say they don't know what's wrong with it never shop at this place they suck read more

Great people and service. One of our group had an over heating issue on his Goldwing while traveling on a Sunday. We were pleasantly surprised to see Mid-South would be open on Monday (unusual as a lot of Honda dealer are closed Mondays). We pulled in and where treated like long lost friends. Without an appointment Chad trouble shot and helped us to fix the problem, the Owner provided us with coffees and great local advice on places to eat. Our group has been to a lot of dealerships during our rides and this is one of the best. Thanks Guys! read more

This dealership is terrible. I am not sure what color the sky is in the world of the other reviewers but this place is nothing like what they claim. I have been riding and buying bikes for over 25 years and in my experience this place delivers the worst overall experience time and again. Pushy sales folks (If they pay attention to you) angling to close a "Deal" and the worst is the rude owner that pretends to be a salesman. Mid-South Motoplex is overpriced on both new and used bikes and depends heavily on the transitory soldier population to stay in business, many of them young first time buyers. I am not a cheap guy and I am willing to pay fair prices. $35K spent on 3 new bikes in the last 10 years, and not one from this place. I have tried every time to shop here to support a local business and its employees but just could not make it work. I have had far better and genuine experiences in Nashville, they are just better than this lonely place. Mid-South Motoplex just can't compete in terms of price and customer experience. Travel to Nashville and you will be treated better and get better deals, especially soldiers. read more

Needed a bike fast for commuting. Got a good deal on price and friendly and helpful salesman. Definitely recommend them.

I've bought 2 motorcycles from Mid South, and have had maintenance on my machines done by their crew. Of everything I have ever had done there I am extremely satisfied and would recommend them to anyone. read more

Go to Nashville or Madison where you won't get screwed by pushy salesmen and high prices. This place has a nack for adding absurd and invisible fees to your purchase. You think you're gonna pay a certain amount and leave paying thousands of dollars in fees on top of the price in which made the deal. They get their money one way or another. If ever there is a place to call a "Slealership", this would be it! Nothing but greed! Spend your money somewhere else. You have been warned! read more

Great place to buy a bike or sell. The staff is very friendly as well. They gave me a fair trade offer for my motorcycle and saved me a trip to Nashville. read more

This shop is 2 minutes from my house. I bought my helmet and jacket here and had some service done on my old bike. I recently started shopping for an ADV bike and was excited to check out the Honda Africa Twin these guys have. I requested a test ride and was very disappointed when I got a call back. I was asked if I was definitely going to buy the bike. I said no and that I planned on riding several ADV bikes before choosing one. I was told that they would not let me test ride the Africa Twin unless I was committed to buy. They would not pull it off the floor without a commitment. So, I went somewhere else and test rode several different (and more expensive) ADV bikes. Bought one (all cash) the same day. I will never step foot in Mid-South Motoplex again. If you are in the market for an ADV bike and happen to be passing through St. Louis, stop into Gateway BMW and they will let you ride anything they have. read more