I would like to say thanks to Mat The Master technician at Appleton Harley-Davidson I needed a part…read morefor my street glide they were at the Tennessee music and motorcycle festival at the Loretta Lynn dude ranch they ordered the part from their shop and delivered it to the rally and I had my bike up and going in 5 minutes Matt was a wonderful person to deal with very knowledgeable and I just want to say thanks to him and the rest of the staff. Thanks T Tate.

I drove over an hour from Waverly to visit Appleton Harley-Davidson, and unfortunately, it was a…read moredisappointing experience. One of the main reasons people visit different dealerships is to collect their local dealership shirts, but this store had very minimal inventory -- almost nothing to choose from. When I asked an employee if that was really all the selection they had, she had to go check, which tells me they weren't even aware of how little was available. That lack of awareness, combined with the poor selection, made the trip feel like a waste. I was greeted when I walked in, but overall the service was not great. For a Harley-Davidson dealership, I expected more. This is the first Harley store I've ever left disappointed.

Been a return customer but won't be anymore based on recent experience. Had some tires swapped and…read morewas told a deadline of Tuesday which I never received a call which wasn't too big of a deal but I called Wednesday morning the said it's be don't in the next half hour or so, but took another 75 minutes. Still not too upset until I seen where they took the wheel weights off they took a good chunk of the wheel paint with it. I took a photo of it in the parking lot but didn't think much of it until I was getting second opinions and came to the conclusion to come back and talk with Barry and the maintenance tech. They began blaming that there was long existing rust under just that spot of the wheel (no rust or rust bubbles anywhere else, minutes the smallest amount near valve stem) and blaming the manufacturer that their quality wasn't good from the start. The wheel weights that were removed and the most recent tubes were don't by action cycles without regard for the paint work on wheels then either, I'd imagine that is how rust formed near valve stem. The maintenance tech said he didn't notice the large patch of paint come off when he removed wheel weights which either he isn't paying attention to what he's doing and is why poor quality results were achieved or he was lying to me to save face, not sure which upset me more. They offered that they'd touch it up but wouldn't be taking the wheel off. A minimalistic approach to recovering this problem they created and given their most recent results I declined to have them do that. Upset that a new wheel is $720 dollars not including getting a tire mounted and balanced somewhere else and the cost to remove and powder coat and replace wheel would quickly approach that number as well. Not only will I not be returning but I won't be recommending them to anyone and will be buying the equipment to begin mounting and balancing tires for myself, friends, and others.

STAY AWAY. This guy sold me a tire and installed it on my Harley. I realized there was a deep and…read moreapproximately 20" long razor blade cut in it so I brought it back and owner refused to exchange tire or admit any fault. He said "we don't use razors here" this guy doesn't care about the life of his customers.

Updated Edit: After purchasing the vehicle not even seven days in. We had it checked by a mechanic…read moreand a second option also and the first mechanic said there is radiator damage. The second one advised there is some "shady things going on under the hood" and certain parts are not secured properly on the vehicle. The dealership was contacted on the 8th by us and stated they would look into it because they have "top tier" mechanics. Never received an email back or a phone call and the bank was contacted that same day also. By all means save yourself the headache and trouble. 7/1/2025:I'll start off by saying the whole team is friendly. Larry and Mia were great in working with us. Larry goes above and beyond to help and even the owner is a stand up guy! I highly recommend this dealership.

Was really excited bout getting a 2009 Yamaha R6 from them for 8500 had low miles and seemed like a…read moregood deal. I've driven the bike for 6 weeks and it's been in the shop ever since and I bought it last June .....its gonna cost me close to 4300 to get everything fixed....these people are out to screw you DO NOT DO BUSINESS WITH THEM.

I came from Va. Those guys are all laid back 100% like I im. Shawn And his team Made it happened…read more Email Shawn HE'S Very good communication. I GOT MY DREAM BIKE U CAN TOO. Wow wow wow. Thank you sooooo much!

I came all the way from NC just to see what all they had and I was very disappointed. They had…read morenothing they had on their website. Heck it was not even a show room it was just a room they are really sorry and the staff there was very rude. I would not recommend the to anyone the only reason I gave them one star is because I had to rate them to post my review I really give them no stars. what a wasted trip

By far, the quickest service and fastest turnaround I've seen on a UTV. The staff are very…read moreprofessional and want to get to know who you are so they can best pair you to a machine that they think may suit you best.

Sometimes you can observe a business that doesn't care about its customer; maybe they are going out…read moreof business. Polaris of Hopkinsville, KY is one of those businesses. If you wanted to be treated like something other than a customer visit Polaris of Hopkinsville, KY and see for yourself, they are rude and unconcerned. I will never waste a phone call, gas or visit to this so-called motorcycle establishment. Make of fact I wonder if Victory motorcycles stop production, because of the motorcycle itself or just the employees they had trying to sell them, who don't care.