Poor customer service:…read more I don't use this location often but I arrived 5 minutes before closed to drop off a prepped package, fixed with label, only needing to be scanned. After walking in, I hadn't gotten the sentence, "Hi, how are you?" out of my mouth before the clerk huffed a huge sigh, shook his head, interrupting "How can I help you?" He was visibly frustrated that I had the AUDACITY to drop off a package. I responded calmly with "It's only a drop off." He proceeded to scan my package and quickly handed me my receipt. I understand the frustrations with work, having a bad day, and managing bad customers. But if customers arrive within open hours, they shouldn't be handled as if they're an inconvenience. The location on 9th street is much better. Don't waste your time here.

Conveniently located right next to Duke/Duke hospital which makes running errands before or after…read morework extremely easy. Parking can be a bit tricky as the lot is one-way driving but once you find it there is usually plenty of spaces available. The staff was very helpful and attentive. I was in and out in under a minute for a quick Amazon return. I am not sure how this locations is for other services, but my experience was pleasant.

They're the best! Gabriel fixed my MacBook Pro power charger at no cost by replacing a part of the…read morecharger. Five minutes and done. They are now partnering with Bull City Mobile Repair for repairs they did not previously do - both are highly recommended!!

So I had the dreaded, anxiety producing, melt-down experience of the "Blue Screen" on my laptop…read morethis week. I wasn't sure where to go so I turned to the trusted Yelp community and thank goodness I did! I decided to go with The Computer Cellar for the win and was very pleased. While I was hoping for an easy fix, it wound up to be a bit more serious. BUT, Chloe and Gabriel are angels, they were so calm, genuine, and trustworthy that it made the process bearable (that and some wine! I'm not going to lie!). It was New Year's Eve and they didn't want me to have to wait until today to get my computer back so Gabriel saved the day and fixed the laptop before closing. The cost was reasonable and while I hope I don't have problems going forward, if I do, I am DEFINITLEY go back to them!!! I hope you guys had an awesome and well-deserved New Year!

Tyrell was the best. He worked with me to get everything just right even pricing. He was…read more0rofessional, couteous and even laughed at my korny jokes. Thank you for a great experience!

Great customer service. I no longer own a printer and the staff is always supportive and helpful…read morewith my printing and shipping needs

I walked in behind a line of people & waited patiently for my turn. When I get to the front of the…read moreline, a gentleman walks into the store and stands behind me waiting for his turn. The male worker- who saw me waiting but ignored making eye contact with me multiple times (which was odd but red flag #1)- called the gentleman who JUST walked into the store, in line behind me, to the counter to be served. Completely ignored me, blatantly. It was obnoxiously disrespectful. I left the store quietly after realizing what just happened, unsure why, and headed to another UPS location I know has better service. I only came to this location because it was closer to where I was prior, but I will never be returning to this location again. As a black woman and the only individual who looked like me in this store this whole time- this was very disgusting to experience while everyone else was served in order, with smiles- until I got to the counter.??? Very disrespectful and disappointing. This place needs to be shut down this coming year. Bye bye.

Service. There are other shipping outlets to use. I walk away from poor service. Literally the…read moreassociates hate to help customers.

I can't say enough good things about the IT Guys! They have been managing all the tech needs for my…read morelaw firm for about a year now. They've handled everything from our day-to-day tech hiccups to setting up our entire network, and they're always on point. They are excellent at explaining everything tech-related in plain English, which has been very helpful in helping us make the right decisions. They're incredibly thorough, thinking about both quick fixes and long-term solutions. When we have an issue (which is rare since they're so proactive), they're on it immediately. I never have to chase them down for updates or worry about things falling through the cracks. Excellent service, excellent support, excellent responsiveness, excellent value, excellent people. If you're looking for IT support that's both technically solid and actually pleasant to work with (special thanks to Daryn and Darius and Kennedy and Joshua, they've done a ton for us), IT Guys get my highest recommendation.

I am extremely happy with the service we receive at our offices. I am not very knowledgeable when…read moreit comes to computers and their use outside of simple programs, but Darius always answers my calls and never makes me feel like I'm completely ignorant. He takes his time, explains exactly what I need to do, walks me thru and even will write cheat notes on any new programs he introduces to me. I would definitely recommend Darius and his team! Thnk you

No longer a viable option for any work in my house!…read more My first mistake was trying to save 50$ by using Puls, and my 2nd mistake was using them a 2nd time. Fortunately they are very responsive and on time, unfortunately they come ill prepared. The tech showed up not only alone, but he was expecting us to help remove the old 75 inch TV from the wall and help hang the new one. Isn't this the point in paying them to perform all the work, what if the homeowner was elderly and / or unable to help? This install would not have happened. To add to our dissatisfaction, the installer failed to bother cleaning up the sheet rock dust left from adjusting the mounting bracket on the other TV and then ended up damaging our custom cut fireplace leather granite piece, as well as the fire place screen when he dropped a bracket from the TV mount. But even more disturbing was the fact he cleaned the area afterwards and left without saying a word, as if nothing ever happened. So at the end of the day we saved no money on this install, as a matter of fact we LOST money and now have to fix the damages to our house. Even more reaffirming this venture with Puls was a total mistake, they looked into the complaint and sided with the installer even after he blatantly lied about what he dropped and the fact it caused no damage. All future work like this will done by the big box retailer to ensure there is accountability in the event anything like this happens again.

These guys said they were coming out. They sent an email they are on the way…read more No phone call, no emails nothing... just never showed.

I'm a student a Duke. My computer is all that I have to stay in school and my tool that I use…read moreeveryday, all-day In my class room. One Evening late , like 8:30 PM My computer died and would not turn on. I knew who to call because Robert fixed my gaming desktop before. I called him at 9 PM, im glad he stays open late 7 days a week. He told me not to panic just bring it to him. To my surprise Robert had my computer up and running by noon time the next day. He said it was an easy fix, and didn't charge me a dime. (Free) that what I call honest and the highest level of customer service. I send all my friends and family to him.

Appreciated how fair, honest, timely & communicative Robert was. I felt no need to go shopping…read morearound on cost as Robert anchors his business on being fair. I was also grateful that he was then happy to jump on a three-way support call with the hardware provider to talk through needs. And the final reason I was a big fan of his work was that even after 20+ year in the industry, he still considers himself a student of the craft and is open to learning new things. Eg the support specialist gave a new code/hack to try out, and Robert was very open to trying it out and thankful of this new learning.

The psychiatrist Mrs. Hicks and the therapists Mrs. Barbara and Miss. Breez are wonderful. The…read moreSecretary/office manager are not so wonderful. They are very disorganized and not very forthcoming with patient information. The are not detail orientated so if your looking for a professional support staff with information sharing between you and your doctor/therapist/support specialist, I would not recommend this facility