Supposed to have 2 nd infusion Thursday. Again, they cant get an order for the required blood test…read morefaxed. They just dont bother to send the required orders to the labs doing the work. Their administration is the most useless bunch of paper handling, money seeking leeches i have ever encountered. And when they really mess up, they will not talk to you while repeating over and over how much they care about MY health. If you value your life, I suggest you run from them to any other facility. Edit. To be clear, the person to person staff was very caring. I dont have any issues from the actual care i received from the nursing staff. They have no more control over the system than I do. My issue is TOTALLY WITH ADMINISTRATION. THE PROBLEMS ARRISE BECAUSE THEY RREFUSE TO HIRE ENOUGH PEOPLE TO DO THE WORK, apparently relying on the new magic internet and paiient portals to save them.

Everyone is very professional and cordial at the Dyson Cancer Center…read more You expect that from the Doctors. This is helpful for the patient and family. I like to mention the rest of the staff: From the free car valet service, to the front desk staff, John and Nicole in scheduling who make future appointments a breeze; I have no complaints. You're not on a Disney world vacation; this is reassuring and a source of comfort. In what can be a scary situation. Housekeeping keeps the buildings and grounds spotless.

When I was diagnosed with cancer, I really did some serious research trying to find the right dr…read more I chose Dr Rakowski. Great bedside manner, dry sense of humor, no rushing to get you out and open to answer 9,00000 question that you might have. He's also been on the "Top Doctors" list for many years. His office is located inside the satellite Valley/Mt Sinai cancer center in an easy to reach location. No need to go to the hospital for chemo/bloodwork etc. I'm extremely happy with my choice.

Everyone made me feel welcomed, the staff was great and the care as well. My doctor was kind and…read morequite knowledgeable. I feel confident that I will get the care I need. MSK is the best place to go when you have cancer and the after care is top notch as well.

I am writing to articulate serious concerns regarding the patient experience at MSK, Harrison,…read morespecifically pertaining to my scheduled appointments with my oncologist and subsequent infusion treatments. As a patient requiring frequent visits for blood work, and critical infusions, the efficiency and comfort of these visits are paramount to my ongoing care and well-being. All my experiences have been consistently characterized by excessively prolonged wait times, often extending two hours or more beyond my scheduled appointment times for both my physician and infusion therapy. This creates a deeply challenging and, frankly, disheartening situation, particularly given the already demanding nature of chemo treatments. A significant source of distress is the perception that patient safety and comfort, particularly for those with weakened immune systems like myself, are not being adequately prioritized. Being confined to crowded waiting areas for extended periods not only exacerbates physical fatigue but also presents a heightened risk of infection. The operational practices observed, such as seemingly pervasive overbooking and the resulting congestion in patient waiting rooms, strongly suggest that the current scheduling system is not effectively managing patient flow or capacity. This systemic inefficiency significantly detracts from the quality of care and transforms what should be a supportive and efficient medical environment into a source of considerable stress and anxiety. I am leaving MSK, Harrison and moving to an environment that is not only medically excellent but also compassionate, respectful of patient time, and prioritizes the safety and comfort of all individuals seeking care....unfortunately, this is not the place.

None of the doctors or aprn's affiliated with the cancer center actively check on my distress…read morelevel--although at least one made observations about it in clinical notes. Current standard of care is to attend actively to distress. The staff and policies actually caused stress--switching doctors, iffy advice on taking hormone-related therapy for my hormone negative tumor, poor in-office communication. One doctor left work for the day before an appointment with no notice and on another day one didn't show up at all. I show up, no doctor, and no one explains what has happened and if I will get my treatment. On each of those occasions my BP reached at least 200/90. Is that good medical care?

My mom has been cancer free for the last 12 years! She goes in every year for a cancer screening…read morehow on earth and she has stage four cancer nobody detected nothing??? Yes I will never understand she has passed a little too late!!!

I saw Dr. Goldfarb twice in my life for breast cancer. There are few doctors as compassionate and…read moreknowledgeable. She raised the bar on all practitioners with her incredible piercing warmth and attention. I cannot recommend her enough. Her office is lovely, and intimate. I always felt cared for and attended. She is truly a gem.

Outstanding doctor. Takes time with you. Carefully reviews results. Saved me from some unnecessary…read moresurgeries.

The Montvale satellite is a great addition in NJ- instead of the big production going to NYC…read more Staff here are of the same caliber of the NYC MSK- professional and pleasant - nice people !

We have been coming to MSK Bergen for few months every week. The nurses and staff are good but the…read morevalet parking attendant is extremely rude and racist. His answers are rude and extremely short. We go first thing in the morning and hate to start of the day being treated this way, MSK has huge posters everywhere saying "be kind" so maybe they should check of the first POC who is valet. We have seen him treat white people nice and friendly. So it this him being the big R? Awful experience! My husband can't walk much otherwise we would just park in visitor parking.

This place is THE best. How can I say anything else when I had Stage 4 cancer and they saved my…read morelife?! They did it will skill, compassion, teamwork and prayers from above. I came here several times a week for radiation and many, many other visits before and after . I was also impatient for a while and was never in such a comfortable and well attended hospital room. New gleaming hardwood floors and extra room and furniture for guests. They have free valet parking for patients and a super comfortable waiting / lounge area with a piano player on occasion. I love this place and can't say enough about the entire oncology teams and their support team (s).

I had to make this a place here on yelp! The Gray Center as I/many refer to it is truly a wonderful…read moreplace. Since I got sick almost 4 years ago this has become my home away from home. I am here weekly/bi weekly & from the minute I pull up in my car & the valet guys or girls take my car to me walking in the door to the center, I feel the love, compassion & hope! Every Doctor, nurse, pa, medical assistant down to the girls at the main desks, EVERYONE is truly wonderful. It sucks to be going through such a sh!tty journey, but feel so blessed to be going to such an amazing place for treatment. I have no anxiety or fear any longer when I come here, I simply feel love & compassion!

We were sent by angels to Dr Howard Bruckner…read more. My mother was diagnosed with stage 4 inoperable pancreatic cancer that spread to her liver. Her tumors are big & mostly in her liver. The oncologist we visited in other facilities were giving her very little hope. We were recommended to Dr Bruckner by Dr Schwartz (the head surgeon of oncology in Mount Sinai). Upon first meeting Dr Bruckner we felt we made the right choice. His experience & success rate with cancer (especially pancreatic cancer) made us feel we were in good hands. My mother's tumors are shrinking and her test get better and better. All the patients we speak to in the treatment room have improvements with their numbers as well. I can't stress enough how happy we are with Dr Bruckner's treatment. He thinks out of the box.. his cancer treatment is different from the rest. He produces positive results. My mother's blood test are proof she is recovering. I highly recommend this facility to anyone suffering from cancer. Not only is the doctor amazing..his entire staff works hard and diligent to make sure your stay there is quick and pleasant. My mother's nurse, Maribel, is one of the best! She's caring & always in high spirits.. she brings happiness where people need it the most. We love you Dr. Bruckner!

My wife was diagnosed with Stage 1, Grade 3, triple-positive breast cancer, and we have been…read morereceiving treatment at Memorial Sloan Kettering for the past several months. We initially chose MSK because the cold cap treatment was covered by our insurance, and we expected the high level of care and coordination that a world-renowned cancer center is known for. Unfortunately, our experience has been extremely disappointing. The biggest issue is that the facility appears to be severely understaffed. It is not uncommon to arrive early for an appointment and then wait anywhere from two to four hours before being seen. Communication between the nursing staff, clerical staff, physicians, and schedulers has been poor, creating confusion and unnecessary stress for patients and their families. We travel from Manorville for these appointments, and the lack of organization has made an already difficult situation even harder. My wife has completed chemotherapy and now only receives Herceptin injections, yet we continue to experience excessive delays. On one occasion, we received a text message informing us that the office was running three hours behind schedule. My wife is a nurse and repeatedly had to advocate for her own care. Before one of her surgeries, she had to request basic preoperative lab work herself. Patients should not have to push for what they believe are standard evaluations, especially at a world-class cancer center. Several incidents seriously undermined our confidence in the quality of care being provided. My wife experienced symptoms concerning for a pulmonary embolism, yet it took approximately 36 hours to fully evaluate and rule it out. We were also left seeking outside diagnostic testing to evaluate potential heart-related complications rather than having those concerns proactively addressed. Following her port placement, retained stitches were left behind and had to be removed. During cold cap treatments, obtaining pain medication became a frustrating struggle rather than a routine discussion about patient comfort. One of the most concerning experiences involved my wife's laboratory results. She noticed significant changes in her lab values and expressed concern to the nursing staff. Those concerns were dismissed. Two days later, she was nearly septic from an infection that required medical attention. While not every complication can be prevented, concerns from actively treated cancer patients should never be casually dismissed. Communication regarding pathology, biopsy results, and treatment updates was equally disappointing. We were often left reviewing reports through the patient portal without a call or explanation from a provider. No patient should have to interpret complex medical findings on their own while undergoing cancer treatment. The only consistently positive part of our experience was the PCTs and nursing assistants. They appeared overworked and understaffed, yet they were often the kindest and most compassionate people we encountered. Unfortunately, our experience with many infusion nurses was very different. Nurses frequently entered the room, hung medications, and left without introducing themselves or explaining what medications were being administered or why. Patients deserve to understand the treatments they are receiving. We also became frustrated with what felt like a rigid, protocol-driven approach to treatment. Decisions appeared to be based almost exclusively on a single clinical trial, while other studies and treatment discussions raised by my wife were routinely dismissed. We expected a more personalized approach that considered her specific history, symptoms, treatment response, and concerns. To make matters worse, we were incorrectly billed approximately $12,000 due to an administrative error. While the issue was eventually corrected, it created significant and unnecessary stress during an already overwhelming time. What was most upsetting was the attitude of some of the staff. The nurse manager was extremely rude, and the charge nurse came across as cold, dismissive, and unapproachable. When patients are battling cancer, compassion and communication matter just as much as medical treatment. MSK may have an outstanding reputation, but our experience was marked by poor communication, excessive wait times, lack of coordination, billing errors, dismissive attitudes, and a disappointing lack of individualized care. Cancer patients and their families are already carrying an enormous burden. They deserve timely care, proactive communication, and confidence that their concerns are being taken seriously. Based on our experience, I wish I could give this place zero stars.

Too confusing- I am coming in for Radiation treatment for eight days and need to park my car…read morewithout walking any great distance. There does not seem to be any on site parking.