I had an appointment today at 7:30 in the morning for a basic oil change, rotation, and a free…read moreestimate. A few days ago, I found a 21.99 coupon in last Sunday's paper. Service was very friendly! When I picked up my car, the man at the register explained the estimate to me, recommending what items on my car I should prioritize. There was absolutely no sales-pitch to this...just a friendly explanation. Based on this experience alone, I will come back here when/if I develop issues with my car. With the way that I was treated, it felt like I was recommended by a family friend. I've only been to a few other auto places, but this one definitely stands out. I will write another review when I go back there to fix wherever my transmission fluid is leaking from.

I drive a2019 Ford F-150. It was due for new tires and a checkup. I had the original "baloony"…read morestreet tires. I was planning a trip to Colorado and knew I'd be frequently on unpaved roads. I wanted a more aggressive tread but not the often accompanying road noise. Grismer suggested the Firestone AT-2 all terrains tires. They were great and affordable. Across I-80 they were very quiet and on the unpaved and often steep roads they crawled up with little effort. As a bonus I got four free oil changes.

Been to this business twice, they were very professional both times. Definitely will use them again.read more

I took my car in because mice had chewed my windshield washer fluid tubing. I scheduled the…read moreappointment quickly online the day before for the Huber Heights location. They took my car in immediately and made the repairs. Great, fast service and also friendly. I will definitely be using them for my future service needs.

On June 25, 2026, I brought my vehicle to Valvoline for what I expected to be a routine oil change…read more At the time of service, my vehicle was not experiencing any transmission issues. I was not seeking transmission repairs, nor was I reporting any concerns with my transmission. My vehicle was operating normally. During this visit, Valvoline employees recommended an automatic transmission fluid replacement, commonly referred to as a transmission flush. I trusted the recommendation of their technicians because I believed they were providing professional advice based on what was best for my vehicle. I agreed to the service because I relied on Valvoline's expertise and expected that any recommended maintenance would be appropriate and safe. Had Valvoline informed me that this service was not recommended for my vehicle, that my vehicle's mileage made it a potential risk, or that the service could result in transmission issues, I would have declined. Valvoline had all the information needed to make that determination before performing the service, including the vehicle's mileage. Less than three weeks after Valvoline performed the transmission flush, my vehicle began experiencing serious transmission problems that it had never experienced before. Prior to this service, I had no transmission concerns. The timing of these issues immediately following a service recommended and performed by Valvoline is extremely concerning. This vehicle is my only means of transportation. I have always maintained my vehicle responsibly and taken steps to keep it reliable. Instead of receiving a routine maintenance service that helped protect my vehicle, I am now left dealing with a major mechanical issue, stress, inconvenience, and the possibility of significant repair costs. When I returned to the Valvoline location to report the problem, I expected the company to stand behind the service it recommended and performed. Instead, I was told they could not assist me. I filed a claim with Valvoline Corporate, and my vehicle was sent to Bigger Automotive for diagnostic testing as part of the review process. Despite the investigation, Valvoline has continued to deny responsibility and claim that the issues existed before their service. However, I have been advised that the transmission flush should not have been performed on my vehicle under the circumstances. Additionally, the new manager at the Valvoline location stated that he personally would not have performed this service on my vehicle. This raises serious concerns about why the service was recommended and sold to me in the first place. If Valvoline's own management believes the service should not have been performed, then Valvoline should accept responsibility for the fact that I relied on their recommendation as a customer. A consumer should not be expected to know that a service recommended by automotive professionals may not be appropriate. That responsibility belongs with the company and its trained employees. I was also offered a free oil change as a resolution. This is completely unacceptable considering the circumstances. A free oil change does not address the transmission problems that developed after Valvoline's recommended service, nor does it compensate me for the financial burden, loss of reliable transportation, and stress this situation has caused. Valvoline has also attempted to shift responsibility by focusing on the mileage of my vehicle. This is not a valid excuse. Valvoline knew the mileage before recommending and performing the transmission flush. If they believed the mileage made the service inappropriate, then they had a professional responsibility to tell me that before performing the service. They cannot recommend and charge for a service and then use the same information they already had available as a reason to deny responsibility afterward. I have also repeatedly been told that the location is now under new management. While I understand that management changes happen, that has nothing to do with my situation. I was not dealing with the new management when the service was recommended and performed. A change in management does not erase the responsibility of the business or remove the company's obligation to address a customer complaint fairly. At this point, I believe Valvoline has failed to demonstrate accountability, integrity, and good faith in resolving this matter. I trusted Valvoline's recommendation, paid for the service they advised me to receive, and now I am left with a vehicle experiencing transmission problems shortly afterward. The company should be responsible for the

Very good service here. Excellent experience, the work was done extremely fast the weight was very…read moreminimal. The staff was excellent, friendly, experienced, and not very pushy with the sales. I was in and out in about 15 minutes and under $100. Would recommend to anyone

stopped in yesterday after work to get a quote on replacing the flexible joint on my Silverado…read moreexhaust. They gave me a good price & said they could do it now. I was there 45 minutes & it was done. They were super friendly fair pricing. i talked to a couple long time customers while there . They both had a lot of work done there over the years & it was the only place they trust. If I have any automotive problems I think I found my shop.

Muffler Bros was recommended by a friend. I took my 2016 GMC Yukon to them to replace a burned out…read moreheadlight. The owner Bryan was the nicest, most professional garage owner I have ever dealt with. I requested that both headlights be converted to LED. He had me in and out in no time and a very reasonable bill. He has all my future business.

Notice how they only respond to 5 stars...on April 21, I was not serviced until 45 minutes past my…read moreappointment. While waiting, I listened to Donnel (proclaimed manager) talk about how he was going slow because he was recovering from the night before. When confronted and asked for a superior, he replied, he is the highest at the location and his superior's information is not able to be disclosed. HQ customer service was notified, but the district manager never responded in the time they stated. Working on vehicles while hung over is dangerous for customers and employees. Entitled and dismissive attitude of employees will shutter this location. Franchise owner please respond.

From the owner: Take 5 is your go-to for fast and simple oil changes in Huber Heights - we get you back on the road…read morefast so you can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more - all while you stay in your car! Plus, we've got you covered with FREE tire pressure checks and fluid top-offs. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think!

I visited the Percisdion Tune in October of last year to have a fuel pump replaced. The first time…read morethey replaced it with faulty equipment but told me it was ok. I had to take it back yo be repaired missing another day of work without any kind of discount gir the inconvenience. They replaced it and in June of the following year I had to get it replaced again. I called to see about receiving any compensation since it hadn't even been a year since I had it fixed. They told me since I had it done somewhere else there's nothing they can do but you literally messed my car up not once but twice. Then justified it by saying well all those people were fired. Then to top things off I call the corporate office and the customer service agent talked to me like I was an idiot and knew nothing about cars so I asked to speak to a supervisor and he goes yep and hangs up the phone! That's been over a week ago and I have yet to hear from a supervisor. I warn anyone even thinking about going to here to be cautious they only want your money and could care less at the work they do or the customer service they give you. Terrible slum service!!!!!

yes went there for service did lof and tire rotation. Picked up car came home and noticed rear hub…read morecap not on all the way. Put hub cap on correctly however noticed gouge on side of tire. Being a service advisor of 25 years I can conclude they hit the tire with the side of the rack trying to rack the car. Stuff happens only a $100.00 tire anyway. Called back said they would review the tapes called and said they did not hit it. I asked to see the video tape said home office district manager can only see it. So, found out Felix is the owner and does not need a district manager for this so not can I conclude they did this but the owner is lying.

Been on the road and saw the first review, always better to go locally owned first. Got in quick,…read morehad few people checking everything and they performed the oil change at same rate been charged elsewhere, as I travel a lot and have to do it way too often. Even identified an issue been hearing for awhile that nobody else has been able to say what it was. They definitely know how to work as a team here, recommend for sure.

Outstanding customer service, made a minor repair at no charge. Super friendly and knowledgeable.read more