Best car buying experience From sales to finance to the GM…read moreCody, Tiegan, and Eric made the experience pleasurable, quick, and easy Traded in a vehicle and left with another Excellent experience Highly recommend all at this dealership

Sales department is awesome, service department not so much. Every time I go get something done to…read moremy CRV hybrid they say I need something done to my brakes, last time it was turning my rotors because they were "pitted", and this time it was " your state inspection is going to fail unless you get your brakes greased" I've come to the conclusion that brake work is a easy way for them to make money because it cost them nothing. I think I'll be bringing my car elsewhere for my service needs. I really wanted to like them because the sales dept was so great! UPDATE: you can't make this stuff up, after receiving my engine and cabin filters in the mail, I went to change the engine filter as recommended and one of the bolt on the filter housing cover was broken and the soft engine cover was cracked, this is unacceptable, how does a "certified" mechanic do this and not one replace the part he broke or at least explain and apologize?

Global Truck Traders have successfully completed many projects for me over many months…read more I think of myself as a perfectionist but Global take things to the highest level and don't stop until a job is perfect. Brenda and Alicia at the front desk are the warmest, kindest most helpfully ladies you could possibly meet, where nothing is too much trouble and you are treated like family. Alex has an incredible depth of knowledge from decades of experience and if you add this to all the old souls that are part of his team then there isn't much they haven't seen or don't know. In my experience there is nothing they can't figure out or solve. Alex has an extraordinary problem solving ability on older vehicles and an amazing skill set in finding almost impossible to find parts or in the worst case he will rebuild or fabricate the required part himself. The man does not tire or have any quit when it comes to solving a problem! When standing in reception you will hear trucks driving past blowing their horns an ongoing recognition of great work from an army of happy customers. Unless an urgent emergency repair situation, repairs take time as parts need to be sourced, work needs to be completed and Alex personally checks all completed work before it leaves his yard. If it's not up to his standard of perfection it doesn't leave. Global's reputation and quality of work means they always have all bays full completing their customer's requests. So if you are rational and reasonable and give them the time required to assess, source parts and complete the work, I am very confident you will join the long list of happy customers. I have no hesitation in unreservedly recommending Global Truck Traders to you as they are good, honest, honorable people who do great work when you give them the time to solve your problems. In my experience it is rare these days to find a man of his word and an organization that stands behind its work so I won't risk going anywhere else.

if I could give zero stars I would. I was told that this business worked on RVs and campers…read moretrailers. The owner will tell you he has 50 years experience which is a lie because his daughter at the desk told me they just started working on campers when the business down the street decided they no longer wanted this part of their business and turns all repairs of campers over to them. This is a huge mistake! These people have very little knowledge of camper repairs. They are probably extremely knowledgeable about diesel engines and repairs of that kind but when they put their hands on my 2018 coachman, Catalina travel trailer, they made a catastrophic error. Let me start by saying when I called and asked if they replaced roof seals on trailers, ( this is some thing that needs to be done every 4 to 6 years) when the seals become cracked and will allow water to come in and damage your trailer. They said yes. I left my camper for a week , when I came back to pick it up, they had decided to realign my slide out without consent, Did not replace one seal in my entire camper cut too short my wire harness that plugs into my truck for the braking system,and failed to repair my oven. Seems like the only thing they did correctly was wire my back up camera, which had an existing wiring harness, so the job was not that difficult, and pack the bearings on my camper which is a $200-$300 job tops!!. They charged me an exorbitant amount of $2000 and told me that my slide out was damaged when I dropped it off. I asked them to check all the seals because I suspected there could be a slight water damage above , my slide out. Turns out we found the crack in the corner of the roof, ON OUR OWN, they did not! They told us everything was sound, but our slide out was not, and they had to readjust it. When we attempted yo puck up our camper It made the most horrible sound when we tried to put the slide in and out. He told us it was making that noise when we dropped it off. This business is more than Crooked. They are criminal! We were charged $2000 for this business to damage our camper! The night after we picked up the camper, it rained and water poured into the side of our camper through the corner of the slide out. Our slide out was so out of alignment after they were done, and the corners of our sweep were torn from where they misaligned it. I called them and asked them to call a repair place to come out and fix the damage they caused, and they refused to return my call! I will be contacting my lawyer and the Better Business Bureau. This business is crooked!!! when I drop the camper off on a Monday they didn't put their hands on my camper until that Friday so the job was obviously rushed, and they had no intention of doing the work that I asked them to do. I suspect they never even attempted to fix my oven. How do you charge someone for trying to fix some thing. It's either fixed or it's not! They are not licensed to work on campers and have no training in this field. Do yourself a favor and take your camper to a licensed professional! Our camper was dropped off August 7,2023 and we picked it back up on the 14th. They kept our camper that day for several hours after we tried to pick it up so that they could fix it and it still was released to us in disrepair. First two pictures are the damage to my right side of my slide. Second two pictures are the opposite side undamaged the slide was so out of alignment. There was a inch difference on the inside of the camper where the water was coming in. this was not where we experienced water damage, the tiny break in the roof seal we were able to catch in time and thankfully, so was the damage they caused with our slide.

Purchased a battery here that proved to be ineffective. After a horrible experience trying to…read morereturn it at my nearest Autozone in Watertown, MA and was treated rudely by the young staff members, I brought it back to the Keene store on a weekend visit home. The staff in Keene was extrememly helpful. They tested the battery and agreed it was weak when put under a "load". The exact reason it wasn't starting my car. They refunded the money in cash (I had to buy a second battery after the Watertown idiots wouldn't exchange it). There are a lot of autoparts stores in Keene, but I strongly suggest this one for their excellent customer service.

A kid that helped me pick out and put new wipers on my car was incredibly helpful! I was saying all…read morethe things i needed to fix on my car and the expensive estimate that i had got, and he reccomended a great honest repair shop. He ended up saving me a ton of money! Thank you again

1 Star -- Extremely Unprofessional and Disorganized…read more I had an appointment scheduled for 11:30 AM and was told my car would be done by 6 PM at the absolute latest. This was a simple job -- new tires and rims. There was zero communication all day. I called four times, and no one answered the phone. When I showed up at 5:50 PM, ten minutes before closing, my car wasn't even touched. They told me they would "stay until it was done." At 7:30 PM I finally got a text saying it was ready. I drove back over -- only to be told it actually wasn't done and would be another 30-45 minutes. I said absolutely not, especially because I had my child waiting in the car. Magically, they were suddenly able to finish it in five minutes. The manager was rude, dismissive, and completely unprofessional. No apology, no solution, no attempt to make it right until I pushed back. It was clear they were taking walk-ins over scheduled appointments, which is why nothing was done on time. If you value your time, communication, or basic customer service, I would look elsewhere. This experience was unacceptable from start to finish.

Terrible customer service. Who has 3.5 hours to wait for a tire rotation? They lost me as a…read morecustomer for life! Even with a scheduled appointment they want my car for the day to rotate my tires and to check a tire for a leak! I just wasted my morning driving to keene to show up for a scheduled appointment then was told it may take all day! Isn't this why they schedule appointments, to avoid long waits. Id rather pay more for better service. They need customer service training! There free services are useless if you don't use them because they make them as inconvenient ad possible to use!

Fairfield's GMC Service Department did a great job. Sara, the service manger and her staff were…read moregreat to deal with. I experienced enguine roughness as well serveral warning lights come on my vehicle. They brought me a loaner vehicle the next day to my home, got my vehicle right in to diagnose the problem, which ended up with my pickup needing a full enguine replacement. They got the job done in a week over the Christmas/ New Years holiday which I thought was amazzing. They cleaned and returned my pickup, job competed to my home. I couldn't have been more pleased with their great, responsive service Sara and her staff gave me.

Just got my oil changed. Fast; efficient; no up charges. The technician was Preston Tucker. So,…read morethank you, Preston.

4 new tires installed in 45 minutes after I arrived for my appointment. Friendly service and the…read moreprice was within my budget.

2010 toyota prius. Replaced inner tyrods and struts. Took to tire warehouse for alignment. Car…read morewould occasionally jump left or right. After alignment, vehicle still did the same thing. Rack and pinion had failed should never have passed alignment test.

We bought a car and just over a month later a light came on. We brought it to Subaru and they said…read morethe seller 99% likely knew this was an issue because it takes 400 miles or so for the light to trigger. Matt did not honor any warranty and it is an expensive fix.

got there for an inspection, next thing I know the verbal estimate is over 600.00 for all stuff…read morethey say needs to be done. I went to another garage it cost me 153.00 (total amount) for inspection sticker. They added repairs that never needed to be done. They just lost my business forever.

These guys, are the absolute best in the business. They will treat you right every time, and never…read moretry to sell you something you don't need. Don't go anywhere else.

We brought our pickup in because the a.c. was not working. They charged us $200 and said nothing…read morewas wrong and 3 weeks later, still no air conditioning. They handed us several pages of repairs our truck "needs" to the tune of several thousand dollars. They called back a couple weeks later to ask if we wanted all that work done. Yeah, NO. When I called to ask about the continued lack of a.c. I was told that it was fine when I left 3 weeks ago and it must have developed a leak since. Apparently, they are used to dealing with people who don't know vehicles well and felt I would believe anything. I will not return.