Holy Cow! coming to this place and I had it. I am writing to formally complain about the level of…read moreservice I recently received at Valvoline oil change at 17640 S Dixie Hwy, Miami, FL 33157. This place sucks ass, the experience was extremely disappointing and far below what any customer should reasonably expect. From the lack of organization to the poor communication and apparent carelessness during the visit, the entire operation felt chaotic and unprofessional. As I am writing this comment, I've been sitting here for 40 minutes. I arrived expecting a routine service and instead left frustrated by delays, confusion of the staff who is the guy walking around like he own the place. He's not even doing anything about this delays and the apparent inability of staff to manage even basic tasks efficiently. At this point, it honestly feels like a group of chimpanzees can run this place better. While I understand mistakes can happen, the overall level of incompetence and disregard for customer service was unacceptable. I don't think I'm coming back to this place ever again.

In need of a fast oil change had to leave home due to a family emergency in homestead and couldn't…read moreget the car to the dealership to do the routine maintenance that was due. I've used this company in the past to get my trucks oil changes in Fort Myers. I had the same experience here that i had over there. The guys were not pushy, offered me some extra services that i would normally do if it wasn't for the service plan i already have on the car through dealership. Great group of guys got me in and out in less than 20 min. Prices are standard I would consider fair for the value. You can always signup for email promos that offer a discount. Thanks to the guys Eduardo, Joshua, Angel and Yonder for your assistance and prompt service.

Changed their name to Castrol Premium Lube Express. I normally do my own oil changes but I was…read moregoing on a trip and didn't have the time. A work buddy recommended this place. I'll skip the big differences between price quoted when I called ahead and what I paid because of changes I requested. On the call ahead the man on the phone was honest and told me Saturdays were super busy. I went Tuesday February 4th after work. I was impressed with the professionalism and speed of the crew, I even tipped them. Well Monday February 10th comes around and it's raining hard as I leave work and I'm feeling the new windshield wiper on driver's side sucks. When I get home I find the new wiper (luckily) laying on my truck hood and the old one still in place. Anyone can make a mistake but I don't know if I will use this place again.

Very helpful and friendly with excellent customer service, I needed to get an oil change but had a…read moretime conflict. Mr Willie let me drop off and pick up later. He was very nice and allowed me to run my errand. The owner has a sign that says you can call him directly if you have a conflict, that means a lot about a business. Ill definitely use them again.

I've been bringing my car to JR for years, he and his staff are amazing. I am always grateful for…read morehis services he is very helpful. I feel that his prices are reasonable and fair. The quality of work he has done on my cars has always been exceptional.

Another oil change and great check up. Never suggests unnecessary jobs for our cars. My husband…read moreand I have taken our cars to JR for over 30 years and have never had anything but great service. I personally feel he is the last honest mechanic and don't know what we'll do if he ever retires!

While in the Miami area looking at places to move, "Mr. tires automotive" immediately got back to…read moremy inquiry here through yelp. They were absolutely phenomenal and took me right in when the climate control blower motor on my father's old Volvo had met its demise. A/C in any part of Florida is a necessity, not a luxury. Especially in Miami during September and October. They kept me up-to-date via text every step of the way, which was so refreshing and completely surprising. Whereas in the past, I have had car repair shops do whatever they pleased and charged whatever they want. Nothing was done until I gave permission, which deserves absolute recognition. When it came to pricing, I was pleasantly surprised given the fact that Volvo, even as old as ours is, still falls under the category of "European luxury" normally with very high repair costs. The actual cost of everything fell below the national average for the job. They made an almost 80 year-old Vietnam veteran very happy and he was very pleased with the work they did on his Volvo XC90. If I end up, settling in the Cutler Bay, Kendall, or even Doral area(s), they most definitely will be my go-to mechanic for my vehicles.

Needed to have two front tires installed and instantly was connected with Mr. Tires automotive…read more They were super professional and upfront about pricing, and gave a reasonable quote. When I got there they asked me what I wanted and instantly got to work. Think the entire process took about a half hour, so I left to eat but they let me know if it was going to take longer or that it was ready! They offered snacks and drinks while waiting. The receptionist was also very sweet and even though there was a little communication trouble we were able to talk. Would definitely come back here again and recommend !!

Helpful quick efficient. Got the aircon fixed in my SUV. Helpful team. Reasonable pricesread more

My wife brought her car in for an oil change; the employees found that she needed to change your…read morebrake fluid and her brake pads. She proceeded to wait about two hours for her car to be done, and $800 later she was finally ready to go. Because of the price tag, we didn't get all the brake pads done; instead we took it to a family friend who is a mechanic the following weekend. The mechanic found that, not only were the brake pads (the ones we had in changed) actually in good shape, they never change the brake fluid nor the other two brake pads. For an oil change that should've taken at most 30 minutes, and cost no more than $100, we wasted time and resources at this establishment. If they offer you anything, but an oil change, steer clear.

Heading south to the Keys for the weekend and my TPMS light comes on. Rear left tire is 24.5 psi…read more Almost flat. Stopped and put air in and brought to this Tires Plus location. I am not from this area but did have a hazard warranty on the tires from Tires Plus at home. John took care of me and the tire was able to be repaired.

Yes, they help me just after 4pm to get my girlfriends tire patched. I know it was last minute, but…read morethey stepped up.

The service I received was outstanding and the pricing for repairs were greatI would recommend…read morethis place for all your auto repairs

Owner is amazing !! Honest , reliable and affordable place of business. This mechanic shop…read more provides great service, I will continue to support this business!!

Raul came and installed a battery for my son's car when he couldn't leave due to work. He was quick…read moredoing the install and car starting great. Would use him again for repairs! Knowledgeable about cars...

This kid has no idea how to work on cars. if I could give zero stars I would. Cost me more money in…read moredamages than just fixing the issue. Do Not Use This "Mechanic"

One of the pep boys employees took a customers car out for a spin on broad channel dr at a VERY…read moreHIGH SPEED! he was in a maroon Camaro w/ black racing stripes and a Navy plate. He must've been going an excess of 60 miles an hour on a residential street. He narrowly missed hitting a little girl. This isn't the first time this has happened. The residence in the neighborhood are really tired of this. I called Pep Boys themselves and could not get a hold of a manager as usual, and then I was hung up on by the employee.

Amicable employees and assistant manager. Great deal for my…read moretires. Waiting not fun, bays were full.