I wasn't impressed with the Service department. Sal never called me back and the appointment…read morecashier told me he would. I had a last minute appointment in White Plains that day. All about the money! I recommend going to other Acura dealerships, since the customer service doesn't seem like they care. Shame on you

From my initial phone call to my visit, the encounter was awesome. Matt, answered all my questions…read moreand took the time to explain all the process segments. I'm extremely impressed with the service.

Good guys. We had a brake caliper issue with our Mazda and they took the time to sort it out…read moreproperly and we had our car back by the end of the day. I'll be back for future repairs and maintenance.

Love the guys at Cappello's. I've gone for oil changes, inspections, and for bigger repairs and…read moreissues. Today my car was making a weird sound, and they were able to squeeze me in and sort it immediately. (Some clip had rusted and needed replacing.) I always feel like they're looking out for me, and like they are truly taking care of me - as opposed to just being a transaction. There's always a personal touch, like them greeting me by name, and I'd absolutely recommend them to anyone in the area.

So my family and I just left for vacation and we're making really good time. Then, to just make it…read moreeven more fun, after a few hours our blinking check engine light comes on. The car is still driving but a blinking light means "go have it checked out ASAP." The acceleration is going bad, and we're thinking, "*hit!" We plugged in the nearest Honda dealer and it was Honda of Stamford. Time for a detour. We arrived at 7:30 and the service department opened at 8 on Saturday. We were second in line. About 7:45 a rep came and took our information. Right at 8, drove inside and then to the service desk. Said what the issue was and he said it sounded like a spark plug issue and about a 1-2 hour wait. And wait we did. About two hours later we got the verdict. Spark plugs. But they also recommended the 100,000 mile service and several other things like a sway bar (even showed a video) replacement. That would have run $5000. We just went with the spark plug replacement which was $600. The job was again another 1-2 hours. And again we wait. After a total time of five hours (7:30 arrival to about 12:30 leave), we were on our way again to our vacation destination. All staff we interacted with were friendly and helpful. Since it was a dealer, we also checked out all the new Honda vehicles. Additionally, because the new car seats were more comfortable than the waiting room seats, we sat in a new Odyssey just to talk for almost an hour surprisingly with no sales staff bothering us. It was interesting to get a call, though, from sales staff asking if we were interested in selling them our 12-year-old car and give options on buying a new car. The entire facility was clean and bright. They offer complementary coffee and hot chocolate/tea. This dealership has a cash price and a card price. The card prices are 3% higher. I was not happy about this business practice. It was good that we did get there when we did as they do about 80 cars a day in these busier Summer months and it would have been even longer of a wait. $600 later, our car is driving great. I did ask for a discount, but one was not given as it was not for something like a regular maintenance issue. Except for the long wait and extra 3% charge for a credit card (who carries $600 cash on themselves), our time at Honda of Stamford was thankfully what we needed to be able to enjoy our vacation.

Came here for a routine oil change and surprisingly I found out that they do complementary car…read morewashes after you get your service done!! So that was really nice. The people there were also really friendly and kind. I only waited a little bit so that was also great because sometimes at the dealership you expect to wait longer, but I only waited about 35 minutes !

I had an outstanding experience with Rallye Acura Service from start to finish. Jeorgio was…read moreprofessional, efficient, and genuinely cared about making sure everything was done right. He took the time to clearly explain all the issues and my concerns, which I really appreciated. I previously had my car serviced at Paragon and Acura of Brooklyn, this location is by far my favorite! It's not easy to find a place you can fully trust with your vehicle, but this team truly delivers exceptional service. I would highly recommend them to anyone looking for reliable, honest, and high-quality car maintenance.

Stopped in with my sister to purchase a vehicle. We were greeted by the receptionist by the door…read morebut then it was like we were invisible. We were in the showroom looking at different models waiting for someone to acknowledge us but that ever happened. I even made eye contact with one of the workers whose desk was in the corner several times while I was looking at the car closest to him and was never once acknowledged. After about 10-15 minutes of waiting for someone's attention to test drive and BUY a car, I went to Huntington Acura where i was acknowledged right away, test drove the car I wanted and made a purchase.

Amazing customer service from the very beginning until I walked out the door with my car fixed.read more

Everyone at Tedesco is incredibly helpful. They are honest, charge very reasonable prices, and…read morecommunicate well so you know what to expect. Gabe and John especially are very nice and they all do great work. They are a Tesla-approved body shop, and their prices are better than at the Tesla Service centers, and they can always take me sooner than can the Tesla Service centers.

My vehicle was ready as promised and Fairway did a really super job on the repair. Also cleaned…read morethe car inside and out. I would give Fairway a rating of A++++++++++++++++++++

Fairway Auto Body Works did an amazing job on the hood of my car. I was kept informed regularly on…read morethe status either by phone, text or both. As they presented my car I noticed what washed, tires shined, interior vacuumed. WOW

The Service managers Diane and Chris Bach arehardworking and professional too Also I recommend…read morebuying the Acura Integra or MDX and ask for Furman Byrd or The General Manager Michael Miele

Terrible experience with the Acura service department. The staff was rude, unhelpful, and showed…read morevery little concern for my time. My vehicle is still under warranty, yet they tried to charge me a number of additional fees. When I scheduled the appointment, I was specifically told the car would be completed in one day. Once I arrived, that completely changed--they could not even give me an estimate of when the repair would be completed. What is the point of making a service appointment if the dealership cannot honor the timeframe they give you or even provide a reasonable update on when your vehicle will be repaired? The entire experience was frustrating and a complete waste of my time. I expected much better customer service from an Acura dealership, especially for a vehicle that is still under warranty. Based on this experience, I would not recommend this service department. Nor would I buy a car from this dealership again!

We had a catalytic problem. Went to cheo who charged us 942$. One month later same problem, told us…read morewe need another catalytic but he "was so nice he welded" and send us on our way. Now we are stuck with a car that doesn't move and It will cost us $1,200 to fix the problem this place cause. cheo is very problematic and his attitude is disgusting. Please keep away from this chop shop.

if there was an option for no stars, do not trust this mechanic shop nor the owner. bad experience…read moreregarding a pickup truck ram, overcharged me and dismantled the whole engine and front bumper only for the car to turn out as a lemon car. honestly do not rely on this mechanic shop, will steal parts and not fix the car whatsoever.