Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

This review is a long time coming. I know I should have written it a long time ago…read more We had a sliding patio door replaced by "Renewal by Andersen" back near the end of the COVID pandemic. Yes, that long ago. But every time I see their commercial I think I should write this review. Well now I'm doing it. After looking at their products I was very impressed. The materials and workmanship were beautiful. So we had them come out and look at our project. The initial visit went well. I liked what they had to say and what they offered for the price. We ordered a new sliding door for our sunroom. We knew it would be a bit of a wait, that was ok. COVID was effecting most manufacturing with manpower shortages. Finally the day came when or new door was delivered and the crew would install it. Two very nice and very experienced gentlemen showed up. They unpacked the new door to find rather significant flaws in the finish. To their credit, they showed it to us immediately and recommended they order a replacement rather than installing this one. We agreed. There was another LONG wait until the new, new door showed up. On that day the same crew showed up. They unpacked and inspected it and we all gave it our approval. So the install began. They removed the old door assembly. Prepped the opening. And set the new door in place... just to find, to all of our horror, the door was too short for the opening. It was a full 6 inches short! The installer immediately called their office and informed them of the disaster. They, intern made a million apologies and then proceeded to rush order another door. The installers jury-rigged the wrong door in place to fill the opening (in the middle of winter) until the 3rd new door arrived. Finally the day came when the new, new, new door arrived with the installers. They inspected it, measured it, and when satisfied installed it. Finally... It was done. The finished product is beautiful. It works beautifully. We love it. I'm glad we have it. I wonder every time I look at it if it was worth it. You will have to decide that for yourself.

The consultation was a NO SHOW. I called when the…read morerepresentative was already an hour late. Their only response was offering to reschedule. NOT DEPENDABLE NOT DEPENDABLE NOT DEPENDABLE

Excellent quality windows and made locally in Ohio. Can customize to the 1/8th", perfect for…read moreremodeling old homes. Cheaper than comparable quality windows at Home Depot and Lowes.

I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

These guys are outstanding! I've used them more than 10 times over the past decade on behalf of my…read moreclients. Whether it was replacing fogged glass or repairing 30-year-old Pella wood windows with rotted frames, the work has always been done professionally and at a fair price. Best of all, they show up when they say they will. As for the one-star review, my experience has been completely the opposite.

I had three windows fog up during the winter. Apex came out and gave me a fair price. They were…read moreterrific. The men were pleasant and efficient, came on time and even vacuumed up after themselves. I cannot recommend them enough.

Quick professional and quality work from local family business! Had them replace large single hung…read morewindows and glass block. They answered all of our questions, were clear about pricing, and were prompt to send out Mike who was super helpful and patient when we had an issue/question a few months later. Highly recommend!

Thanks to the crew at Supreme. You came to our rescue in an emergency and really helped us out…read more Thank you again

Mark replaced a window because the seal was broken and water was coming in. The next day as I…read more walked outside I noticed the window he replaced was sticking out on on one side and not flush in the frame. Mark came out and I pointed out the issue, he denied responsibility but he agreed he would come back and flash the bottom of the window so water wouldn't come in. After two calls we set up an appointment for him to return. The next day he didn't show up when after setting up an appointment. I called him he said he had forgot and he hung up on me. He never showed up nor did he return my call. Would you want to do business with a company this company ??

Mark did a great job replacing one of our living room windows. Very personable and helpful…read more Paul H.

I had the good fortune of hiring Eric and Shannon to vinyl side my home. I'm retired and was able…read moreto watch the entire process. The quality of their work is outstanding. Their attention to detail is unmatched. Shannon was a tremendous help with color selection. with her input and quality of their workmanship in my humble opinion, there is not a more attractive home in my development. As an added bonus I had the pleasure of meeting two very nice people.

From the owner: We are a family owned and operated small business who specialize in siding, window, and door…read moreinstallation. We are the sales team and install team wrapped into one! No middle man! No sub crews!

Called them on a referral and instantly happy. Honest and absolutely no pressure. Rob made us…read morefeel important and walked us through the new roof process. Had other quotes and those were more and a painful process. Highly recommended and good people.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.