I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

company no showed for scheduled appointment. no call or anything just didn't show up. We set time…read moreaside for this

From the owner: Elevate your home with Home Genius Exteriors, setting the standard in Berea by offering…read morefull-service solutions for roofing, siding, windows, doors, gutters and insulation. We support our veterans and communities by supporting local and national charitable organizations through our Home Genius Cares initiative. With an Owens Corning® Platinum Preferred designation, we also offer flexible payment options, industry leading warranties and a wide range of premium products tailored for your home. It's time for a different experience, entrust your next home project to a genius and schedule your free inspection today!

Such a good experience, we invited them back!…read more We only had enough in the budget last year to replace our first-floor windows. Window Nation was fast, efficient, clean, and friendly. We even had them replace a window with a sliding glass door package. All on one of the coldest days of 2016! This year's budget allowed us to finish the house by ordering windows for the second-floor. Same great experience and great product. The house we bought leaked like a sieve. Now it's tight and cozy, thanks to Window Nation.

We purchased a home in September 2024 that had window…read morenation's lifetime warranty windows. Shortly after closing on the home, we contacted window nation because one of the windows had a crack in it and needed the glass replaced. In October 2024 I paid the warranty transfer fee and scheduled a service call for the window replacement. Shortly thereafter, we noticed none of the windows would open or close fully. On December 3, 2024 a service tech arrived to replace the glass and evaluate the windows. The service tech stated that the windows wouldn't open or close fully because they were left open for so long by the previous homeowner, and a specific part of the windows and before they were able to come out to finish repairing the windows, I got a call on December 23, 2024 stating that "their original measuring photos shows that there was support in the sun room under the windows, but that the support was removed and that voids the warranty". I then requested photos for proof, and I was sent 2 photos. Fortunately for us, those photos show that the support underneath the windows remains unchanged since they were installed. There has been ZERO change to the structure and support of the windows. I then sent them the original listing photos which proves that the support being referenced are the beams which hold up the addition entirely and shows no changes. Once Kelvonne King and Dominique Smith received the information, they said they can't help me anymore and I need to talk to a manager. You can only try calling a manager, after several calls and voicemails I still have not been able to reach Chavis Robinson (manager). Filed BBB complaint and next step will be the news if this doesn't get resolved!

HORRIBLE! PICK ANOTHER COMPANY In 2021, Universal Windows…read moreDirect installed 32 windows in my home. We selected the company because we were told multiple crews would be assigned to complete the project quickly. After signing the contract and paying the deposit, we were informed only one crew would be assigned and the installation would take longer than promised. The installation experienced numerous issues, including an incorrect window being installed, missing materials, extended delays, and concerns regarding insulation. Shortly after installation, we noticed significant drafts, increased insect intrusion, and substantially higher heating and cooling costs. A service technician later inspected the installation and immediately identified that the windows had not been properly shimmed, there were gaps around the installations, and no insulation had been installed. Universal Windows Direct sent another crew to address the issue by drilling holes into the window frames and injecting insulation rather than removing and reinstalling the windows. Caulking was also redone. Following extensive discussions regarding the installation deficiencies and increased utility costs, the company provided a $5,000 credit. While these repairs improved some issues, they did not resolve the underlying problems. Over the following years, we continued to experience drafts, elevated heating and cooling costs, and poor window performance. During the winter of 2025-2026, temperature measurements near several windows showed differences exceeding 25 degrees from the home's thermostat setting. In one instance, with the thermostat set at 68 degrees, the temperature near a window measured approximately 42 degrees. A subsequent inspection by another technician identified insufficient insulation around the windows and air leakage associated with prior repair methods. Additional temporary repairs were proposed, but I declined because previous temporary solutions had failed to correct the installation deficiencies. After escalating the matter, I was informed that management had approved a comprehensive correction involving removal and reinstallation of the affected windows. However, when the scheduled crew arrived, they stated they had no documentation regarding the work, no materials had been ordered, and no repairs could be completed. They instead documented the issues and left. Since January 2026, I have repeatedly contacted Universal Windows Direct seeking implementation of the approved corrective work. Multiple appointments have been scheduled, inspections have been performed, measurements have been taken repeatedly, and management has acknowledged communication failures and delays. Despite these efforts, no corrective installation work has been completed. In addition to ongoing energy loss and comfort issues, we also experienced a ceiling leak that was attributed to an improperly sloped window installation. Nearly five years after the original installation, the windows remain improperly installed, utility costs continue to be impacted, and the company has not completed the corrective work it previously approved. I have participated in more than nine service visits and worked with multiple technicians and installation crews in an effort to obtain a proper resolution.

Great company with really caring employees. I have enjoyed my interactions with everyone I have…read moreencountered.

Called them on a referral and instantly happy. Honest and absolutely no pressure. Rob made us…read morefeel important and walked us through the new roof process. Had other quotes and those were more and a painful process. Highly recommended and good people.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

After receiving no response to our text and email follow-ups since Thursday, we called their…read morecustomer service line this morning to request a status update and emphasize the urgency. Shortly after, the technician (Jeff) called me back extremely upset, claiming we were "bugging" them, and stated that the owner instructed him to cancel our job and process a full refund. I explained that this was our first phone call today to management and we were simply looking for a timeline since we hadn't heard back all weekend. But he refused to listen, claimed he told us to wait until Monday (which is not in our call recordings or my notes), and canceled the service. Very unprofessional conduct. We suspect this company is discriminatory due to us not sounding like we are from the area and being based out of state. We also paid for our job, but have yet to receive a full refund.

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.

After the last big storm, our house was destroyed by a huge tree in our yard. I had many…read morecontractors come to write me a bid, but West Bay stood out due to their professionalism, communication, worknanship, and fair pricing. Ben and West Bay were amazing to work with and made me feel like we're going to be ok. Thank you so, so much for taking care of us. I'm for sure keeping your info for future projects.

Very trust worthy and did a great job fixing our siding. Very timely and was excellent keeping us…read morein the loop. Will definitely use them again.

They did quality work and were very reasonable. I would highly recommend…read more Our job was a very large slider that needed the glass replaced. They did an excellent job.

From the owner: All types of glass replaced ( no auto ), insulated glass, patio doors, replacement windows,…read morefurniture tops, mirrors. Plate glass, storefront repair & replacement, aluminum & steel doors & related hardware. Safety glass, plexiglass & bullet resistant glass