My mom has been at four different facilities this year so we now have an idea of what is good and…read morewhat isnt so great... Story point is really great! I am impressed by the quality of care and the management staff. The residents are a joy. The staff helpful and friendly. The facility well run and clean and the food decent (which is from me a high compliment as i am picky). The corso care staff (aides) here are caring and attentive. Treat people with dignity. They have independent living, enhanced lived (independent with mild assistance), assisted living, memory care I highly recommend placing a loved one here if you have that need.

CCSL&HCS is a great option for those who needs services in DODD for their loved ones who need help…read morewith everyday things. Nice facility and atmosphere to be around. Cap City will go over and beyond for all the consumer in basis needs!

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

They had my mom listed in poor condition for 3 days when we got her to the hospital she was already…read moreseptic and had to have two blood transfusions. Needless to say my mother died five days later if you care about your family member don't put them in this place!

This place almost starved my mother to death and she had a…read morefeeding tube. We dealt with multiple occasions of respiratory distress due to incompetent care. When we finally got her to the hospital she was also dehydrated, malnourished, and had multiple bruises in various stages of healing . If they weren't giving her tube feeding then they weren't giving her medication either which is what probably lead to increased stoke activity Please consider home health care.I wish I had. BTW I had to leave a star or I couldn't comment.

The employees here are amazing. They really care about all the residents. The building is great,…read morefood is great, and activities are awesome! Would recommend to anyone looking for senior living.

The staff truly care. It's heartwarming when visiting. Thank you for the continued compassion.read more

This is a nice facility. My mom had knee replacement surgery at 80 yrs old, her first major…read moresurgery, and the staff is really solid.

If i could leave no stars i would. My mother was here for a month for rehab, they PROMISED me…read morethey would have my mother walking, they never did, she was to have surgery and have nothing to eat after midnight and they fed her at 8am that morning when her surgery was for 11:30am, and when the hospital aked what she ate they said they couldn't remember. This place is so negligent in how they cared for my mother. Her sugar n bp continued to drop after i asked them to please stop the bp meds n feed her a snack later in the night so her sugar wouldnt drop. They didn't and it was low almost every morning. After waiting n hoping they would help my mother they gave up on her and said she should go home on hospice. So here she is at home on hospice and I'm hoping I can get her back to the way she was before she went into this horrible place. I asked them repeatedly to give her an over the cover eye drop called Artificial tears because my mother only has one eye n they refused to do it so her eye wouldn't open. I'm inally getting it back to normal but it will take months. If u think oh no this won't happen to my loved one THINK AGAIN. I said the same thing. I asked for her pain meds over and over again only to be told she's not on pain meds and i said YES SHE IS CHECK THE SYSTEM. After they saw she was on them they still wouldn't send her home with her pain meds. I did manage to get them to call her some in... ONLY 6 pills when she should have came home with 2 weeks worth, by law those are HER pills. Please I beg you to look elsewhere to put ur loved one unless you don't care for them. Don't go here just because it's close like I did. I pray my mother will heal after what they put her through. Please pray for my mother, thank you

The staff here has become like family to us. The care and dedication they show our dad is amazing…read more Dad has spent time at a few other facilities, and this is the cleanest place and it truly feels like home. From management, to the chef, to the activities coordinator the entire staff is exceptional. They have managed the COVID 19 pandemic with great care and sensitivity for the residents.

Bad food. Father is not happy with the menus they have due to crappy cooks. Have had a few things…read moretaken by staff when he was out. We resolved the stolen stuff.

I highly recommend if you're looking for a facility in the area that this beautiful facility has…read moreamazing care and will truly love your family as if it was theirs. You will not be disappointed

This facility is beautiful, the staff caring but in need of help on weekends, and the food is not…read morewhat elderly people are used to. Dinner one night was potato soup and egg salad sandwich. Another was what seemed to be a leftover gumbo that included boiled eggs and vegetables. They would benefit from hiring a qualified chef.