Such an incredible community! Right when you walk in you will notice that you are somewhere truly…read morespecial. The staff go above and beyond to make each resident feel at home. The community has everything from assisted living, memory care, and independent living. There is an abundance of activities and amenities. Just to name a few there is a beautiful movie theater, a fitness center, billiards table, painting and activities room, outdoor yoga pad, gardening area, and a happy hour! This community is such a gem and will enhance the lives of seniors in the Columbus area for many years to come!

Poor janitorial service in memory care. Urine soaked carpet in my dad's room has gone uncleaned…read morefor a month after i first reported it. I've been asking every week and close to nothing has been done. Nursing staff have no access to cleaning supplies on weekend. They couldn't even find a mop to clean up feces on bathroom floor. Need to bring my own cleaning supplies every week i visit and spend an hour cleaning. This is what you get for $6k/ month.

My husband and I stopped by to see if it might be a good fit for my mother-in-law. We walked right…read morein ... there was no security and no one in sight. There was a folder marked lab results in a pocket on the door as we walked in. It seemed dark, with little lighting. No residents anywhere in sight. We wandered around for about 10 minutes and never found anyone to help us. There was no cell service so we couldn't call anyone. We pushed the call button to get someone to help us and no one came. I've tried to call multiple times with no answer. I even left a message and no one returned the call. Plus there were urine stains on the couch cushions. Not a good impression of the facility.

Staff and environment, including residents have been incredibly helpful, caring as we transitioned…read moreto assisted living with our mother. You can tell they take pride in the family facility atmosphere and quality of care for each resident. We are so very thankful.

I highly recommend if you're looking for a facility in the area that this beautiful facility has…read moreamazing care and will truly love your family as if it was theirs. You will not be disappointed

This facility is beautiful, the staff caring but in need of help on weekends, and the food is not…read morewhat elderly people are used to. Dinner one night was potato soup and egg salad sandwich. Another was what seemed to be a leftover gumbo that included boiled eggs and vegetables. They would benefit from hiring a qualified chef.

For my parents on Medicaid Miriam was pushing a facility with bad reviews and plenty of complaints…read more Miriam didn't put many efforts into finding facility either, instead Miriam was telling me how limited options were, and found just one bad option.

If you are like me when faced with helping aging parents downsize and find assisted living and…read moreprogressive care options you will be overwhelmed and not know where to start. I was lucky enough to be introduced to Miriam. She was knowledgeable, patient and incredibly helpful when helping me find a place for my parents. My mother was moved into nursing care at a facility to recover from surgery and then almost immediately covid hit. This was unfortunaty nefore we could move my father into the assisted living wing. Because of covid my parents were not able to see each other for months. My father was not doing well without seeing my mom. I decided it wasn't working and we needed to figure our a better place for them. Miriam stepped back in and helped me find an almost brand new care facility that because of its high vacancy rate was able to accomodate my parents seeing each other daily. They have been married almost 50 years and this was a quality of life issue for them. They have been in Smith's Mill for about a year and a half and receive excellent care there. I would 100% recommend Miriam to anyone with elderly parents looking to find them daily help.

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

After researching Extended Care Facilities, my wife and I decided that I would stay at Echo Manor,…read morefollowing Total Knee Replacement surgery. I was already treating for injuries to my shoulder and lower back, so use of a walker during my early rehabilitative stage was going to be difficult, hence time to heal with professional assistance. My entire stay was just shy of four weeks. Echo Manor provides expert care with the combination of state-of-the-art equipment, experienced nurses, assistants and physical therapists. Upon my arrival, they immediately worked with online pharmacists to get approval for pain medication, since the prescriptions had not yet been sent from the hospital. They also put in an order for a larger bed to accommodate my size. The bed was shipped in and put in place within a few days. They also measured me and ordered a larger wheelchair to make my movement easier and more comfortable. When I needed to report back to my Orthopedic Specialist in Lancaster, they arranged for pickup, transportation and my return. They sent someone with me, with my consent, for observation. The staff did a great job of helping me with showering, application of lotion to the new knee and donning diabetic hosiery (I call it such instead of "compression socks" because unlike socks they fit like panty hose, running all the way up to my lower thigh) for better blood flow. Meals were timely and consistent. They even changed my permanent order to "double portions" status, per my request. Personally, I felt that the meal sizes were smaller than necessary and the staff had no problem honoring my request. It wasn't a hotel, so I didn't expect to eat hearty, but I do. At least more than what was initially provided. Everyone there was personable and good for information and general conversation, treating my guests with the same care and kindness as they did me. When it was time for physical therapy, their team met me early mornings to get me in and out with phenomenal treatment; understanding enough to make adjustments with time, if need be. Their methods were dedicated and encouraging, getting me back at optimum levels in no time. They also coordinated a home health assessment to observed me in my own home living conditions to determine if it was suitable for my continuing therapy. Part of my assessment included me demonstrating proficiency with moving up and down my stairs, entering my bathtub and getting into my bed. Through their efforts, I was discharged earlier than anticipated and transitioned back to normal living in no time. What I hadn't expected, but truly appreciated, was the visits by my "Guardian Angel" (a specialist, assigned to me personally) and the Director Of Nursing, who checked on me frequently. This was one of the many things that reminded me that I made the right decision choosing this facility. The one question I would ask before referring this place would be similar to what I ask managers in my job as a Safety Director: "Would you allow your daughter to work under these conditions?" But in this case, I'd ask, "Would I allow my mother to come here for extended care and treatment?" Of course the answer is a definite "YES". I made a separate visit a few days after discharge just to say hello and give a few additional hugs to staff members that I didn't get the opportunity to say goodbye to on my final day. I wish I could name all of the stellar performers, but I would make the mistake of excluding someone, so I'll just say that the entire crew deserves a resounding 'Bless You' for all that they did for me. Particularly making me feel protected when I joined the senior citizens in bingo and won. I swear I thought they were going to jump me...

Find someplace else for your loved one. Father was moved here from MCE, and I almost (should've)…read moretaken him home before we even got settled. We didn't last 24 hours there, he checked himself out, much to their chagrin. There is NOTHING state-of-the-art here. Dirty, old water spots in ceiling of first room we were put in, overall super smelly, and understaffed which I can only assume based on lack of oversight of my father. I had to physically go to get his daily meds served to him, which were not administered until 11:30 am, and were not even correct. Staff was quick to bash MCE for bed sores that he arrived with, but did nothing to help.