I have been a patient at Middleton for years. I have decided to leave. They have changed their practices to the point it has gotten ridiculous. I have never missed an appointment and always paid my bill - even when I didn't have insurance. They now require that you confirm your appointment a full week ahead of time or they fill your appointment. I am a busy person, i planned on going to my appointment, had it on my calendar just hadn't confirmed. They cancelled my appointment and then gave it to someone else 6 days prior. This is not the way it used to be. They have forgottent they are selling a service that is available by a lot of dentists in the area so I will go elsewhere. read more

These guys are very inconsiderate with busy schedules. They will just cancel appointments without telling you, staff is rude.

Deceptive Billing Practices * Incorrect Billing for Fluoride Treatment for Two Years * Charged $40-50 for a "BOGO" fluoride treatment that should have been fully covered by my insurance. * Insurance Coverage Confirmation: * During a call today, it was confirmed that both children and adults have 100% coverage under your insurance plan for this treatment. * Billing Discrepancy for Adults: * Although the treatment is fully covered, the dental office never submitted the claims for adult treatments to the insurance as required. * Refund Request Denied: * You requested a refund for the past overcharges; however, the owner refused on the basis that the claims had already been submitted and processed. * Billing Standards Conflict: * Billing records clearly show that the fluoride cost on our copies of billing statements, which underscores that patients should not have been charged out-of-pocket for a procedure that is entirely covered by insurance. * Overall Concern: The situation highlights poor customer service and deceptive billing practices, potentially harming patients both financially and trust-wise. You have to wonder how many other families they are doing this to every day. Edit Update after reaching out to our insurance company Insurance Confirmation: Our insurance provider clarified that performing a fluoride cleaning without submitting an insurance claim is unacceptable. Direct Outreach: They have proactively faxed and contacted Middleton Dentistry, advising that a new claim be submitted for our fluoride treatments, which will then result in reimbursement. They also advised them - "all fluoride treatments should be submitted on all claims". Persistent Advocacy: This resolution would not have been possible without our persistent follow-up and insistence on addressing the billing discrepancy. It was clear Middleton was going to do nothing to correct their mistake. We have not received a refund yet but will post again once it has been completed. read more

I broke my tooth and called the Dupont location, explaining that while I was not a current patient, I had an urgent situation. They were very friendly and, after working some things around, got me in within an hour! Dr. Megan worked her schedule around and was able to create and fit a crown for me that day! She was meticulous, took her time, and was very concerned that it was a good fit. On top of that, they didn't charge me extra for the same-day service and they were reasonably priced. I can't say enough about how accommodating and friendly the entire staff was at Middleton Dentistry. My family has found a new dentist! read more

They used to be very good but got increasingly more greedy and harder to get an appointment when needed! Would not recommend them... read more

The poor rating I'm providing is due to customer service, communication, & lack of transparency. Details below: I obtained new dental insurance the start of this year. I used this new insurance when I had my 6 month checkup/cleaning in March (no issues). When I arrived for my cleaning/checkup in October, the receptionist asked if I had the same insurance as before - and I did. Afterwards, as I'm checking out/scheduling my next visit, the receptionist mentioned that Middleton Family Dentistry was no longer in-network for my insurance (no mention of being out of network prior to providing the service). I asked when this occurred; she said they sent me a letter since my last visit stating this. Neither me or my wife remember getting said letter. The receptionist stated that my bill was $261 (cleaning, checkup, x-rays). I paid the $261 before leaving the office. She mentioned that they would still send a claim into my insurance. Weeks later, I received a bill from Middleton for this visit totaling $359 (37% more than I was originally quoted & paid). Insurance agreed to pay for $64, meaning I owed an additional $34. I returned to the office recently with the $359 bill in hand and 4 questions for them. The receptionist was very professional and provided me the following: 1) I asked for a copy of my & my wife's records since we need to find a new, in-network dentist. She said they would charge me $1/page, or they could secure email to our new dentist - ok - I'm good with the secure email (the lone decent customer service provided in this experience, I guess). 2) How did the cost of the service provided jump by 37%? Answer - well, the $261 was just an estimate; we don't know the actual price until we submit the claim. Incredible! I don't understand how routine service price could change by 37%. Then she followed that by saying I need to pay the remaining $34 within 3 months after the October checkup (adding insult to injury). 3) I asked for proof that they sent the letter to me/my wife concerning the change (to being out-of-network). No good explanation, no proof that they had actually sent a letter. Seems like a copy would be on file somewhere on their computer system (the same one that can't really track what your costs are until they submit it to insurance...) 4) Immediately following my appointment with them, I received an email from Middleton asking for feedback on service provided. I responded the same day with the issue about no communication concerning insurance coverage. My 4th question was if they had looked at my prior feedback? She said they review feedback daily, but somehow they didn't look at my feedback (or didn't care to respond). In hindsight, what I think would have been appropriate is for the receptionist to mention to me PRIOR to the appointment that they were no longer in-network. Then I could have discussed what less expensive options were available - e.g., just do a cleaning and not exam/x-rays, or cancel the appointment and pay whatever a cancellation fee would've been. Also, it would've been appropriate for them to contact me after I provided them negative feedback right after the appointment. Good business practice is to acknowledge issues and learn from them to improve service - I didn't see that type of behavior in this experience, and I still owe $34... read more

HORRIBLE EXPERIENCE! Had two crowns done on my two front teeth in May of last year. Not only were they whey off in color, they kept falling off. Had to go into their office 5-6 times to have them glued on. One fell off within a year and the other one just fell off too. Was not biting into anything sticky or hard. Had to get these redone by a different dentist. He mentioned that they did vaners when crowns should have been done. Extremely disappointed and expensive for me! Seems these dentists need more training as I have read this issue in many of the reviews! Did they not learn this in dental school? read more

I have had 4 caps (2being the same cap) break off that they have done in the last 5 years. They want me to pay $184 to fix it. I am not eating sticky sweet candies and I don't drink soda! It broke eating a piece of bread. My last cap broke while eating rice. They also sent me to collections for $125 even though im already making monthly payments on the exact same procedure same visit same day they just billed it separately instead of adding it to the original balance that I'm ALREADY CURRENTLY PAYING and I've never missed a payment!!! I have a cap from 16years ago that another dentist did that has never broken but the ones the Middleton group has done have broken 4 times in 5years. read more

I have been with Middleton Family Dentistry for many years. I have always received wonderful care from the dentists and all the staff. I have recommended them to several of my friends. They too feel they are well cared for. Their work has been great. read more

Temp veneers broke day after getting them, went back for fix and they too fell out. Two weeks with prongs for front teeth. First permanent veneers wrong size hand to be remade. Bite guard also took two appts as first one did not snap on, was too loose. Their office felt like a second home for a while, I was having to come in so often. Through all of this I continued to use them. Husband asked for tooth to be pulled in February 2022, was told nothing wrong with it and they won't pull. A year later, 3 appts for pain in this tooth, 5 rounds of antibiotics, several doctor appts & 2 ENT appts - he went back with a CT scan from ENT showing that tooth was the source of a sinus infection for a year & now required sinus surgery. They FINALLY decided to use their 3D xray and found the infection that now eroded jaw bone. They pulled the tooth 11 months after being asked to. Sinus surgery from this tooth now scheduled in 2 weeks. Would have probably gone back except they had the audacity to charge to pull the tooth and would not negotiate the bill at all. Now we also have surgery to pay for due to their inability to LISTEN TO & BELIEVE the patient had pain in that tooth and use their 3D machine! NEVER HAVE WE EVER FELT MORE LIKE A NUMBER WITH MONEY. read more

Went and had my daughter cap put on first time was okay went back a week later for another it was bad it feel off two days later they still made her wait two weeks to get back in. Then she had two more put on plus that on and the never numbed her but I got charged for it because i paid a head. And they drilled through my 6year lip. So now she has a hole. I will never go back. read more

I have been a patient of Dr. Charlie for over 20 years. I have never had an issue with them. I have never missed any payments if I owed anything after insurance. I go in for a cleaning today and I have new insurance from a new employer. I did not get a new dental card. I presented my health card and was told that I need my dental insurance card, which I never received. I was then informed I would have to pay the full amount today and then once they have my insurance payment, they will refund me. I could have had the card faxed within 15 minutes of getting to work. who has $250.00 to pay up front then wait months to get a refund. I will be finding a new dentist ASAP. read more

New office update is great at their state street location. Friendly staff and receptionist. Highly recommend them!

YOU GUYS ARE AWESOME!!!... I had one of the worst extraction ...but you guys made it a wonderful experience you were informative , kind friendly and VERY PROFESSIONAL AND KNOWLEDGEABLE about the procedures ...FYI .. for minute there ..I thought my last name was Middleton!!! , I was treated sooo well there I felt like I was a part of the family tooTHANKS AGAIN GUYS!!! read more

The staff is always friendly and comforting. I enjoy my cleanings because they are thorough and not painful. Everyone there is considerate to my needs and timely as well. The doctors are knowledgeable and kept me at ease during my fillings. I am so happy with this office ! read more

I would not recommend this dentists office. I came in for a root canal and they had to make it two part appointment. When I checked in the receptionist advised that I had no payment but on my way out is when she advised I had a patient responsibility of $399. Therefore I needed to give my credit card to pay an unexpected cost that should have been advised to me before sitting in the chair. I worked in pre-certification for five years and this is not good business practices. I don't plan on recommending this office to any of my family that is relocating to this city for General Motors or any of my husband's coworkers for that matter read more

Absolutely fabulous staff - I am high anxiety when I visit the dentist however Amber is amazing- highly recommend!

We cannot recommend Middleton Family Dentistry. My husband is Deaf and we requested a Sign Language Interpreter for his appointment. They refused to provide one on 3 separate occasions even after I explained it is required by law. On the 4th contact they said they would provide an interpreter but that we would have to delay his appointment by 4 months since their "preferred" interpreter is not available. There are plenty of other interpreters in the city who would be available. But instead they chose to delay his care. We will be looking for another dentist who does not put their patients with disabilities as a last priority. read more

Very much miss Dr. Sturm as well as Kelly Sturm. If Cassie leaves, that will be the last straw. The personal relationship between the patient and the doctor is gone. Times do change, I understand, but the staff was incredible when we went to Dr. Sturm. He did excellent work and never made us feel like they had to hurry to get the next patient back. He spent quality time with us every time we were there. Every single staff member in that office seems rushed now. When my kids are in the chair, I'm watching everyone else. It's very sad that the actual love of dentistry and how the patient feels is gone. We are likely switching to another dentist. read more

The office staff could be much better!  My husband and I had to find a new dentist due to a change in insurance.  We decided on Middleton based on positive reviews.  We literally have had nothing but problems.  After our initial visit (during covid) we were told we would be receiving a call to make an appointment for fillings, that call never came.  We were told they had been having trouble with staffing, which was understandable.  Our next appointment reminder was called to me when we had specifically asked for all calls to go to my husband due to my employment. I received two on two separate days even after asking to not be called on the first call.  Our next cleaning appointment, which we had made 6 months previously, needed to be canceled.  It was during that call we learned there would be a $30 fee for each of us for not canceling prior to 48 hours.  This was the very first we had heard of this being a requirement and during the reminder call days prior, this was also not mentioned.  At this time we informed the office staff that called that we would be finding a different dentist because we have had nothing but problems. The very next day, my husband received a call asking when he was going to come to have his "dental plan" set up.  This dental plan had been made on his very first visit of options things that he could have done, nothing that was urgent.  Unbelievable!  Both dentists we saw were great, it's a shame that we are leaving because neither of us had any complaints regarding care, but the office staff does not communicate among themselves and is just too unorganized for us to continue with them. read more

Matt has been my dentist for several yrs now and he does good work, which is why I will only see him and none of his staff! Not that they are not good but I prefer to stick with 1 dentist if possible! The only thing is the so called free wifi is not accessible for some reason. read more

If I could leave a 0 I would. Perform services you don't ask for and then bill you. Not cool

This office is great! Family run and owned. The doctors are very knowledgeable and explain things clearly. The staff is very friendly and helpful. I recommend paying them a visit at one of their two locations. read more

It's a shame that I have to write this review. Every member of that office is so nice and kind; from the receptionists to the doctors! HOWEVER, that does NOT cancel out bad business! I had a very extensive and painful experience with a crown that I won't even get into. I tried to give them some grace as I realize that sometimes weird things happen and blame doesn't always have to be placed. But then I had another very upsetting experience with their office regarding getting a custom night guard. I was quoted the same price 3 different times by three different members of the office. I got the impression and was told it would come in within 2 weeks. After 4 weeks, I called to check on the status and it was there...they had just never called me! They told me I would have to make an appointment to make sure it fit correctly. I explained that I was unable to miss work for such an appointment, but I could pick it up and let them know if it needed adjusted but they refused to give it to me. So before I could even find a day to sit in their chair for 5 minutes so I could put in the night guard for them to look at, I received an e-mail statement saying I had a balance of $150 more! I called and explained that I had checked, double-checked, and triple-checked just to be told that "oops...sorry! Insurance is frustrating! You do, in fact owe almost double what we told you." Nope, I work with insurance billing and I understand it fully. They clearly haven't trained their employees on the correct way to quote prices and they absolutely should have done something to correct the situation because it was a mistake on their part. I suggest going to an establishment that holds its doctors and employees accountable for their work. After a botched crown and being significantly over-charged for a night guard, I will gladly tell anybody willing to listen about my experience and encourage them to find another qualified dentist that doesn't take advantage of their patients. read more