Been taking my vehicles to Pepe for 10yrs now. Greatly appreciate their consistent reasonable…read moreprices, mechanical knowledge and professionalism. Long time Receptionist Ms. Maria is the best showing customer service, bilingual and patience! Honest mechanic Shops are extremely rare today. That all being said try'em they won't disappoint!

Muffler bracket broke, needed new bolts and gasket for the car to run smoothly and quietly again…read more My repair was fairly priced, they fixed my issue in under an hour. They are fair, knowledgeable and professional. Would definitely recommend.

Went in for a cut,shampoo and blow-dry. Used Lynn. She saw my hair was very thin, but when I was…read moredone,I looked spectacular!

From the owner: At Middletown Auto Repair, we pride ourselves on providing top-notch automotive repair and…read moremaintenance services in Middletown, NY. Our experienced and certified technicians are dedicated to ensuring your vehicle runs smoothly and safely. From routine oil changes and brake repairs to complex engine diagnostics, electrical, and transmission services, we handle it all with precision and care. Our state-of-the-art facility is equipped with the tools and technology to diagnose and fix any issues your car may have. We believe in transparent, honest service and offer competitive pricing to ensure you get the best value for your money. Whether you drive a domestic or foreign vehicle, our team is here to help you keep it in optimal condition. Choose Middletown Auto Repair for all your automotive needs and experience the difference quality service makes. Visit us today or schedule an appointment!

I was very pleased with my experience using this business recently. I've been to the 211 location…read morein previous years, but this was my first time at the Dolson location. I needed four new tires. I know next to nothing about tires. Large purchases regarding things outside of my wheelhouse can be daunting lol The employee who met me at the front desk was great - with a glance he knew the size of tire I'd need, pulled up the options for brands and prices for me, explained the differences between them so I could make an informed purchase, and not 20 minutes later I was done and heading home on four new tires. Can't ask for better than that :) We won't hesitate to return next time we need tires.

Easy, fast and friendly. They were pretty busy. Went in to get my tires filled and they got it done…read morequick! Thank you!

Stay FAR away from this garage. A mechanic at this garage clearly has anger issues and verbally…read morethreatened me. I had never used this garage before this incident. They happened to appear on Google as open on a Saturday, and the garage I normally use is closed on Saturdays. I just dropped my car off for an inspection (literally--hours before writing this review). They said the car should be ready to pick up within the hour. I didn't anticipate any issues with inspection, but you never know if there's something wrong that would cause it to fail. That being said, I'm fairly knowledgeable with basic car maintenance and can tell when I'm being scammed. I received a call less than an hour later, with the mechanic (whose name I didn't catch, he appeared to be the only mechanic working at the time, latino guy in his 30's) saying that there were a number of issues with the car, ranging from suspension, to power steering, to who knows what else, and that they weren't "even going to try to do an inspection until we get that car on a lift." This set off a bunch of red flags. I'm not a mechanic, but fairly certain none of these things were true. I said on the phone, "no thanks, I'll just come and pick up the car." I swing by about 30 minutes later to pick up the car. When picking up the keys, the mechanic gave me the riot act. "The car needs this, and this, and your pump is going, and your belt is going to snap..." etc. Since, ostensibly, he "didn't get the car on a lift," I'm not sure how he was able to diagnose all of these problems. I said, "OK, thanks," took the keys, and left the office. The mechanic proceeded to also leave the office and follow me out to the car. He said, "I think you're f**king disrespecting me, walking out of the office like that." I said, "no, sorry, I said thanks." He said, "You know, I could've f**king scraped that inspection sticker off of your car, don't walk away from me when I'm talking to you." I said, "I'm going to put this on Google and other review sites, you're being threatening." I then got in my car, and he proceeded to open the back door of the car and yell, "you're f**king disrespecting me, I'm going to kick your a**." I said, "please close the door or I'm going to call the cops." He closed the door and I drove away. I don't think I'm going to file a police report because I'm not sure what good that is going to do here, but I IMPLORE you to avoid this garage AT ALL COSTS. I sincerely believe that this mechanic may end up hurting someone.

This place has the worst service I've ever seen from any company. (Not returning phone calls,…read moreyelling and hanging up on you when they do answer). The value will leave you broke, this buisness did not disclose charges that were accruing and are clearly here to scam you. We lost thousands. Do not come here, and if your car gets towed here, pay whatever it takes to get it out of there as soon as possible.

Good service Good owners They work with you and are honest . I had brake work done It was done…read morecorrectly and no problems.

I called Middletown Auto Repair mid-morning and spoke to Chris. I asked about brake service for my…read moreSUV. After taking a few key pieces of information, Chris said he'd call me back within the hour to let me know how he could help. As promised, within the hour, Chris called and asked me to bring in my vehicle. He and his team took a look and were able to replace my brakes. I was in and out of the shop in under an hour. The work was exceptional. Chris was wonderful to work with. The level of customer service was remarkable. I will definitely be back for any future needs with my car- routine maintenance or otherwise! It's not often you find an honest mechanic. I highly recommend Middletown Auto & Repair!

The managers Scott, and Luis, are the two main reasons I frequent this business. They're fair,…read morehonest, and always keep me involved in my car's decision making process. I trust these men implicitly. More businesses could do well to have hard-working, attention-to-detail people like them! Recommend A+++

It unfortunately wouldn't let me leave zero stars that's the only reason this business is getting…read moreone. On 11/23/25, I went to Mavis for two front tires and asked if they had time to do my inspection. Shortly after, they pulled me into the garage and claimed all four brakes, rotors, and several other parts--including my battery--needed replacing. When I asked for an itemized estimate, they refused, saying they couldn't show me anything until the work was done but they would try to give me a good deal. I requested a temporary inspection sticker so I could take my car to my regular mechanic, and they told me they couldn't because they had already removed my current sticker. I later learned it's illegal to remove a valid sticker before inspection date is expired. They insisted it had expired in June but could not show it to me until they "found" it after I pushed. Even then, they refused to give it to me and hesitated to let me photograph it. They also told me I "needed" new tie rods but would charge me for a battery instead "to save money," even though a battery isn't required to pass NYS inspection and my tire rods were not serviced, nor documented on any kind of paper. In the end, I was charged nearly $2,000 for repairs I didn't want, after they created a situation where I couldn't decline the work. I felt pressured to say yes so I was able to get my car back after they refused to issue me a temporary sticker. I was given a few different reasons why and then lastly told they "misunderstood" what I was asking for when I asked for a 10 day temporary. Their actions were both unethical and illegal. I will be contacting Mavis to resolve this, but I will also be reporting the shop to the DMV.

Great experience. Friendly and knowledgeable service…read more Worked with my insurance company.

Im honestly upset i have to give this place a star. If i could give no stars. This place only…read moreaccepts cash for starters but has credit card stickers all over the front door. i ask a simple question about credit cards and the "owner" starts yelling at me and clapping his hands loudly. Very unprofessional. My receipt has absolutely 0 detail about the tow or storage and when i asked he tells me the plate number is on there and that is all i need. He also did not have change for the cash he was so desperate for. I say this because everything felt weird and fishy. I spoke with him earlier in the day and before i could even call them back after having to scrounge up the 475 in cash, hes calling me a few hours later asking if i called him about a completely different vehicle that was not mine. The best part, my vehicle wasnt even there. I had to follow his worker to a completely different lot a few exits away. Got there and my vehicle was blocked in without anyone to get it out. I then had to wait for about 45 minutes for someone to get to the lot with a truck. This place is SCUM if i had to put it in one word. DO BUSINESS AT YOUR OWN RISK

The few times I needed service or an inspection they can fit me in. Prices are very reasonable…read more Also, customer service is great!

I love going to this place. They are timely and sufficient. They stick to the scheduleread more

New customer: The service date was easy to schedule just to take a look and see what's going on…read morewith the transmission. The schedule didn't have my name in the book bc one guy kept it separate from the rest. (in case of no show) but the person I spoke with offered coffee and was courteous.

brought my truck for transmission but Louie found frame rot and deemed not safe , most shops would…read morehave done transmission, got their money and said "Oh , by the way " . I appreciate Letty & Louies honesty and would highly recommend them. Needless to say truck coming home to be prepped for scrap yard and money earmarked for transmission can go for down payment on newer truck .

I don't think it's a coincidence that my car didn't have any problems before I started going to…read moreMidas and stopped having so many problems after I stopped taking my car there. The years between there was issue after issue. Every time I wondered aloud what might be happening to the car to depreciate so suddenly and badly, the guy at the front desk would always say things like there are a lot of potholes in the area or New York uses a lot of salt on the roads causing wear and tear. It still didn't make sense to me as someone who has always driven area roads in NY, but I took their word for it. When I started getting second opinions and they would say something I had just paid thousands for at Midas looked bad or even worse than when they previously saw my car, I realized Midas might be the issue. Midas doesn't reply to messages about fixing any issues they've caused. And, you have to wait all day for even the simplest service there, such as an oil change or inspection. There is always some excuse that there was an emergency. The guy at the front desk is a good talker. Midas will woo you in with excellent work and customer service your first visits, but they then turn to garbage. If you're like me, you might give them a benefit of the doubt because of how great everything was before. Don't be like me. Find somewhere else to service your car. You'll save Yourself thousands.

My daughter went in for a routine oil change and NYS inspection. What should have been two basic…read moreservices quickly turned into an attempt to charge her $1,155 for additional, unnecessary work. When she declined the extra services, she was then told her car would not pass inspection and that she needed new tires and a rear windshield wiper. So she took her car to our regular mechanic for a second opinion and were told her tires had at least 10,000 miles left on them and that the only thing needed was a rear windshield wiper and the inspection. The total was nowhere near $1,155. This experience felt misleading and extremely disappointing, especially toward a young customer. I would not recommend this shop based on what she experience.