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    Midfield Hardware & Storage

    1.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.4(59 reviews)
    4.6 mi
    $$

    Exemplary service at Lowe's Homewood, AL last week. I was sent to get supplies for a couple of…read moreprojects I'm working on in my shop. I received assistance regarding plumbing parts from a couple of workers that were knowledgeable and patient. The next day I returned to get nuts and bolts for a different project. I got the assistance of an associate named Lakeria. She calmly and tediously searched through the aisle of nuts and bolts to try and find a match to the one I brought. She was on a mission and not willing to give up the search. I got the small town hardware shop experience along with the huge supply of inventory a chain store provides. Jackpot!

    DO NOT GO TO THIS LOWE'S STORE. I have been going to this store for years, but it has been going…read moredownhill since COVID, and it is just too much now. There is rarely anyone manning any of the sections in the store (paint, cabinets, tools, etc). If you ring for assistance, no one shows up. If they do show up, they don't work in that section, or they don't know what they are doing. If you want to return something, it takes forever (1+ hours) because half the "customer service" reps can't work the computer, and they are clearly irritated that you are bothering them. It is a COVID ghost ship. But the worst is their cabinet design center. It is a JOKE. Their ONE design specialist does not know her job. She cannot give you suggestions or advice. She does not know how to work the computer, so much so that I was embarrassed for her. She is off multiple times a week and is the ONLY person there that can do anything and is almost always there only during 9-5 normal work hours, so you have to take off work to even see her. It takes her MONTHS to design anything--MONTHS. And when you sit on her for hours to finally design your humble kitchen, because you think Lowe's will be more affordable than a custom cabinet company, it turns out the cost is thousands more, even on "sale!" DO NOT GO TO THIS LOWE'S STORE.

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    Midfield Hardware & Storage - hardware - Updated May 2026

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