Insurance comes and takes a look at the car, that's squared away, they tell us it should be ready…read morein 8 days, we wait the 8 days and hear nothing, call them up "there was additional damage, so insurance has to come look at it again" and they weren't going to tell us anything about this, we had to call and ask, so now were waiting for who knows how long cause they can't give us any sort of time frame. Kind of unprofessional in my opinion

I was driving on I 90 when a part fell off my jeep and started dragging beneath it. I pulled into…read moreWaterloo and called this auto repair place and Lamar came out within 10 minutes. He assured me that the part was nonessential, popped it off my jeep, and sent me on my way. He even suggested that I put a garbage bag on the part so it would not get grease all over the inside of my vehicle. He did not want to take payment but I insisted. I 1000% recommend this business!

Went in for an interior detail and got a vacuum and wipe down instead. I was charged $125 for my…read morewipe down so I complained. They were very receptive and returned $75. It was a waist of time but they took responsibility and I will do business with them in the future

Milt has helped us on several occasions with minor dents an scratches on our Sienna and rust on our…read moreSubaru. The cars look great and he and all his team were a pleasure to deal with: honest, professional and personable. Accidents happen but it's nice to know there's some place reliable we can go to when they do.

Great to work with. Reasonable and always helps work with insurance companies. Sometimes it takes…read morethem awhile to get to a job - because they are very busy because they are trusted by so many people! They're always up front about time schedules and mostly can stick to it. II wouldn't go anywhere else.

I wanted several small dents removed from my 2024 Civic. I…read morebelieve that the shop was taking advantage of my lack of knowledge of body work. I'm guessing that they were providing an estimate for something that could have been remedied using a simpler method. Their estimate was a 2 day procedure of typical body work and repainting, whereas other shops are using a dent removal procedure for half the price. In other words, I can't believe that they are not aware of what is becoming a common method to solve the problem.

Very happy with the work performed by the team here. They worked directly with the insurance…read morecompany so I did not even have to do a thing. Repair work was professionally done. My car has a factory white peel coat paint that they were able to match with out flaw. Can't ever tell that my car was ever rear ended. Great work and highly recommend.

I want to thank Ivan & Isaac's detailing they did on my truck it looks amazing and thank you to…read moreSafelite for honoring their warrenty on the back window they replaced 5 years ago as it leaked causing the interior staining, mold, & mildew. I highly recommend Ivan & Isaac they did such a professional it looked like the day I bought it new! I also highly recommend Safelite they were incredibly helpful in getting this taken care of! Respectfully, Jeannette B

My car was a total mess! I have owned it for 5 years and have had everything from kids to dogs in…read moreit. When I picked my car up from Ivan and Izacs, it looked like the day I bought it! There was not 1 dog hair or stain to be seen. And the smell was amazing! I could not be happier!

My family has been using Mack's for a long time. We have used several other shops and consider…read moreMack's to be the best. My last experience was the best service yet. I was on vacation from my job in another state. On our last day of vacation, our parked car was hit in a parking lot taking off the bumper, headlight, and blinker. Mack's shop handled everything with the insurance company (they are a direct repair shop for several at the time of this writing). Because they knew we needed to get back to our jobs in another state, they did everything they could to speed the process. The work quality was terrific and the job was done start-finish in 3 days. Excellent experience. Highly recommend.

Did a nice job on my body work when my car was hit. Fast service. Nice customer service.read more

John did a fabulous job repairing my fiberglass sea kayak. I can't even tell where the hole used…read moreto be.

I have talked highly about one mechanic's shop in my 14 years of driving. This is the second…read moremechanic's shop I have found that I feel the urge to publicize. Rich has been working on cars for 30 years. He doesn't mince words. He is upfront about his prices. He is a good and honest man. The interactions I have had with him have all been positive and I was able to pick my truck up from him at 9pm at night because, frankly, he was still busy at work! Wish I had that kind of work ethic. For the next two years that I am still in Ithaca, I plan on bringing in my wife's car, my truck, and recommending him to all of my friends. When you find a mechanic you trust, you keep him around. .

We have been taking our cars to Rich for the last 7 years. Having him deal with our vehicles gives…read moreus peace of mind -- just drop the car off, pick it up sooner than we could reasonably expect and pay far less than what I am always afraid it is going to cost. Make Rich your personal mechanic and sleep better at night.

Our brand name rental car reported low tire pressure less than 30 minutes after leaving the…read moreRochester airport. We filled it but it was down to 19psi the next morning. The rental company's road side service called Red's. What a great choice. Despite the rental company's overall confusion about the existence of a spare tire (we finally checked, there wasn't), Red's stayed committed to helping. Finally early in the evening Red's towed the rental and returned ~11:30PM with a replacement, a process that took them several hours. All the while they remained in good spirits and did follow through on their committment to not strand us without a car. If we lived here Red's would be my go to car guy.

So driving home last night my left rear wheel came loose. I pulled over and was just about to fall…read moreoff. Called AAA- they sent out a gentleman from Red's Auto Works ( his name was Rich) Friendly and reassuring. They flatbedded ot to their shop-and it was done by this morning-(replaced studs and swapped out wheels and tires. The cost was fair and reasonable-turn around quicker than expected. You guys earned a new client! Thank you JoeyB - Clifton Springs

Friendly service. Willing to show you what's wrong with your car/truck.read more