I am so pleased with the service i received when i walked in to purchase my dishwasher. the…read moresalesperson Vickey took very good care of me and was very responsive and helpful. The installation by Super Tech appliances was first rate! Gurdeep was so professional and the installation was at the time promised. fast and efficient. When you purchase make sure you ask for Super Tech to do the installation they are the best!

I've purchased the washer and dryer and was expecting it to arrive today Nov 25th. I've even took…read morethe day off to wait for it to arrive. But when the delivery guy arrived, he said that the dryer was dented and would need to request for a redelivery. This wasted my time waiting for my order to arrive and the amount of work I could of done. This was very unacceptable and when I chat with the store manager named Kyle, he said that there's nothing he could do to help fix this issue. Kyle said "if everyone comes back to us with the same issue then we'll be broke." So you're saying you have quality issue and that it's my fault for being unlucky to have received a defective one. So I was unlucky for having to take a day off work just to wait for my delivery for nothing and thats my own fault for not realizing that you have bad quality of handling products and that this happens often according to Kyle the store manager at Richmond. It should be the manager's responsibility for ensuring the product is in good condition before sending to the customer. why dont you fix your quality control instead by ensuring the product is good at the warehouse before delivering it to the customer and not having to arrive at my place before unboxing and realizing that its dented and then telling me that my product will be delayed. how is this fair for me or any other customers dealing with this?

We needed a coin operated washer for our apartment building…read more They had no stock. It would be a month before delivery. This store has been our goto for all appliances in our apartment buildings. We started with them 30 years ago and we have noticed the general customer service has declined. Unless they improve it is doubtful we will continue doing business with them.

I needed a new fridge because the current one was dying. The appliance repair company I use orders…read moreappliances through Coast Appliances. I like the repair company so I ordered through them. It's a difficult delivery, stairs and railings have to be removed. I'm being billed $789 for the delivery and I will need to hire a handyman to remove the stairs and railings. The fridge was ordered at the end of September. Ten days after the 4- 6 week estimate, I call for the status. Was told the fridge would be in Vancouver on December 20. Get this text on December 21 "Hi Your delivery request has been received and is scheduled to arrive on Dec 23 between 07:35 AM and 10:35 AM. Click on the following link for more information on how to prepare for your delivery." I immediately call the repair company because this is the only number I have and tell the woman on the phone that I'm not prepared to take the delivery. She said the supervisor is not in and he will call me on Monday. She had asked me to text her the message I received which I did. On Monday I get a call from Coast saying they will be there in half an hour. I said I canceled the delivery through the repair company. 10 minutes later I get another call from someone else at Coast. I tell him the same thing. Twenty minutes later Frank from Coast calls. I tell him I canceled the delivery on Saturday because I had to hire someone to remove the stairs. Finding a handyman on short notice, two days before Christmas is not easy. He asked who I talked to but I couldn't remember her name. I asked who I should talk to to reschedule the delivery and he said to reschedule through him. I screen cap the text I sent her and send it to him I find a handyman who is flexible and call Frank on January 6th, 7th, 8th and 9th. No reply. On the January 10th I text the tech who does my appliance servicing and ask if he can intervene and have someone call me. Someone calls me and tells me that they are finding out where the fridge is. On the January 14th I was told that the fridge was sent back to wherever it came from and they have asked for another one and are trying to expedite it. It will take a month, maybe longer. All along I told everyone involved that I couldn't take the delivery on Monday December 23, Including the supervisor Frank. The repair company said that Coast thought I CANCELED THE FRIDGE, NOT THE DELIVERY. Was Frank asleep when I talked to him? I guess so. Raj from Coast takes over and apologises profusely for everything and will try to expedite the fridge. In the meantime, the repair company tries to find me one to no avail. The fridge finally arrives and is scheduled for delivery on February 14th. For the past 6 months, I've had to deal with rotting food in a 50ºF fridge and I'm looking forward to a new fridge. I explain to Raj that I will have to remove some of the stairs and he says not to. Here is his email: - Based on the video submitted to us, and the measurements made, seems adequate for delivery. - Please don't take out the staircase steps - not required as advised by our carrier. - Despite all due diligence, please note it is indeed a complex delivery. - It may go wrong - keeping my fingers crossed. I asked if there was a plan B. He replied: "The delivery team I am sending are specialists, they have been with us for over 40 years, they will explore any other possibilities, when at the place, if the options are safe and do not contravene WCB safety regulations." So, there is no Plan B. They arrive, walk around, and take measurements. As I fearfully expected, the fridge can't get up the stairs. I ask them to take it back since it's still in the truck and I figure out Plan B. I hire a piano moving company and coordinate the delivery with Raj so the new fridge will arrive immediately after the old one is removed and placed on the sidewalk. This went smoothly and cost me $2000. I ask Raj to remove the complex delivery charge. He said it was the repair company that made the charge, not him, and that the price was ridiculous. I go back to the repair company. They talk to Raj. It's now $349. I ask why and was told because of "side-swipe removal". No side-swipes were removed at any point. I send Raj an email with a screenshot of a normal delivery, recycling and removal charge from the Coast website which is $150. I pointed out that the delivery was not complex. A fridge was put on the sidewalk and another was put on a truck. I'm paying for his mistake when I was clear about the fridge not fitting up the stairs. He was also putting the repair company in a bad position, and not considering any inconvenience he caused me by having to wait 6 months for a fridge due to the poor service of Coast. TLDR; If your appliance and delivery is not plug and play or requires more brain power than a worm has, don't deal with Coast. If you enjoy 6 months of BS, frustration, and a barely working fridge that rots food, you won't be disappointed.

I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

WARNING !! Do not buy a major appliance from this store or…read morelocation. We bought a LG washing machine and it was broken. We complained and complained. Not the store, nor LG helped us. Even the managers of the store ignored us. They never allowed us to speak to upper management. We have the broken $1000.00 machine in our house, but we can't use it. We use our old GE machine in the garage.

The part of it is my fault no checking but there've been twice aleady at this store previous…read morecustomer just scanned the item at the self checkout but decide not to buy then when I checked out the product at the cacher didn't get cleared I ended up pay for my product and the product previous customer purchased. I am not sure if they are doing this on purpose or not but please be careful and check before checking out. This time they said they need to check the security camera to see if I am telling truth and promise to return the money but I haven't received anything event it was a month ago.

Can't be more frustrated than I am with this store…read more I bought a portable AC in 2023, and it only lasted two summers before it broke down. After going through the warranty process, I was told the unit couldn't be repaired and was given store credit because I purchased the extended warranty. What a fucking scam. I was credited $450, but after shipping fees, environmental fees, and other bullshit charges that the warranty apparently doesn't cover, I could only use about $370 of it. The rest just vanished. So much for "full coverage." To make things worse, they didn't even have the replacement model available. I had to choose the only model they carried, and then they ran out of stock. Their solution? Pull one from Ontario. I placed the order in mid-May, and I STILL haven't received it. They tell me it takes 4-6 weeks to get to BC. Are you shipping this thing from a fucking third-world country? This is an absolutely fucking terrible way to run a business. The extended warranty is a joke, the replacement process is a nightmare, and the customer experience is complete garbage. AVOID THIS PLACE. DO NOT BUY THE FUCKING STORE WARRANTY. Ultra fucking shit.

This couch broke after only a couple months of moderate use. Upon opening the couch from the…read morebottom, we found that the entire front board of the couch was dry rotted and filled with wood glue. It was basically crumbling. Since the couch frame seemed to be compromised from the very beginning, we decided to reach out to Leon's since their website says it has lifetime warranty for the frame of the couch. After spending 20 minutes trying to convince customer service that this couch did in fact have lifetime warranty included for the frame, they eventually agreed to get us a new wood frame free of charge. And we were expected to pick up the "frame" (all they gave us was a single board that probably cost about $4) from the Leon's store ourselves and put the couch back together ourselves (mind you, we live in an apartment). In the end, we were forced to spend hundreds of dollars on building supplies and the car rental (since we don't own a car), as well as over a day of time trying to replace the rotted board in this slapped-together couch, all because of a major manufacturing defect that shouldn't have been there in the first place. Long story short, Leon's is clearly not above selling you garbage, and if you figure it out, they'll do the least amount possible to accommodate you. For the price that this couch retails, you'd be much better off shopping somewhere else, or, honestly, building a couch yourself. Also, while I'm writing this review, I might as well mention that none of the covers are removable, every crumb or piece of dust sticks to the fabric, and after breaking the couch in (no pun intended) you'll sink into the middle and not be able to sit on the sides. Overall, huge disappointment and massive waste of money. We will not be shopping here ever again, and neither will our family or friends.

I dropped by the outlet store looking for a roll end carpet to solve some noise issues on my…read morehardwood hallways for my condo neighbor below. the two women working were exceptionally helpful and we found a perfectly priced roll of wool carpeting 9 x 12 ft for $80!! we had checked a few other places and nothing compared to the selection and quality elsewhere. good humoured , accommodating and great pricing all made the experience painless and solution oriented. would suggest this as a go to place for bargains galore. they also have tons of great prices on other flooring and are attached to a an amazing furniture outlet as well. will be my go to place for home decor needs. great value and service.

I was on my way to Ikea when I spotted this clearance store. It was very nice to be able to be told…read morewhere things were ,but able to explore on our own. My sales lady Aneek was very friendly and knowledgeable. I will definitely recommend shopping here and I will be back.

Had to be in the area to pick up a few items so decided to stop by Ikea for Swedish Thursdays where…read moreselected entrees are 50% off. I learned this was the last of the Swedish Thursdays for the summer and that they had changed up their menu since my last visit over a year ago. The fish n chips have been replaced with cod balls and chips and they added falafel balls with couscous. The line up for this promotion was very long circling all the way around to the stairs but they managed it well. We opted for three items: the meatballs, the falafel balls and the cod balls. The presentation of each was great, especially the falafel balls and couscous. I was not a fan of the cod balls. The star of the meals was the falafel...tasted great with the couscous and garlic aioli. It was a positive food experience.

Originally, I was a little upset that IKEA only offered three different days for delivery all of…read morewhich I happen to work. I really didn't want my stuff left out in the open while I was at work. But I found them a bit heavy when I visited IKEA and there was no way I was gonna lug them all the way from the Lyft ride down a little flight of stairs, down a walkway down another little flight of stairs, down another walkway to the back of my house and then down another mini flight of stairs. They are 47 pounds each. I only weigh 100 they text you first thing in the morning to let you know when their ETA is. They call you 10 minutes before arrival and you can even talk to them and ask them to leave it somewhere specific for $39 delivery for IKEA family membership, which is free. This is really good service. I would definitely do it again. If you've had concerns. About delivery... IKEA delivery by a real person, communication is real not bots, they even called to ask where I'd like the boxes put since I told them no one was home. Back of house. Down the mini stairs if it's not too heavy for him. He said no problem. Sure enough. Put it at the base of my stairs. *** the box weights like half of me so very much appreciated that I didn't have to get it down those 8 steps. Thanks IKEA

First time going to this place and they have a great selection of indoor and outdoor plants for…read morespring gardening. This place also has plants that you would not see elsewhere such as a Mountain Turtle plant or a pink guava tree. They have a great selection of cactuses as well as roses. Everything is organized and labelled. They also have "master' gardeners where you can ask questions to. This place is huge so it takes time to get around. Parking is free, but limited. There is free side street parking. The only downside is that the plants are on the pricier end. Saying this, they carry selections that you don't see anywhere else. Plus, they have a small discounted area for plants that need "extra care and love."

I love the selection at Phoenix. It's always inspiring to walk thru the garden. Staff are also…read morevery knowledgeable and helpful.